Exterior

Reviews of Holiday Inn Express And Suites Deland South, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 260 out of 357 reviews" "
Rating 8 - Good. 60 out of 357 reviews" "
Rating 6 - Okay. 11 out of 357 reviews" "
Rating 4 - Poor. 11 out of 357 reviews" "
Rating 2 - Terrible. 15 out of 357 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Thank you for your valued business and feedback. We are always striving to make each guest's stay exceptional. I do hope we have a chance to exceed your expectations on your next stay with us. Thank you again.

10/10 Excellent

Loris

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! The room was clean and the bed was comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Omar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great nice and clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you for the positive feedback! We look forward to your next stay with us.

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for taking the time to leave us a review! We look forward to your next stay with us!

10/10 Excellent

Irène

Stayed 1 night in Apr 2024
Response from Stephanie, Director of Sales on May 8, 2024
Thank you for the great rating!

10/10 Excellent

Stephen

Traveled with partner
Desk help at check in a bit underwhelming Room in great condition. Bath room very clean Great shower. Don’t like bed covers that double as your blanket
Stayed 1 night in Apr 2024
Response from Stephanie, Director of Sales on Apr 8, 2024
Thank you for the excellent rating. Our bedding consists of a mattress protector, fitted sheet, flat sheet, a white tufted duvet, and a duvet cover. While the duvet is encompassed in the cover and is not visible, I can assure you that it is there. If you do need another blanket, the front desk does have woven beige ones for our guests to use.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better accommodation for late check out.
Stayed 2 nights in Apr 2024
Response from Stephanie, Director of Sales on Apr 8, 2024
Thank you for the review. We have limited availability to fill late checkout requests.

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie, Director of Sales on Apr 8, 2024
Thank you for the rating.

10/10 Excellent

carin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Stephanie, Director of Sales on Apr 2, 2024
It is the housekeeping and maintenance department's pleasure to have made your stay with us a great one. Thank you for the review.

10/10 Excellent

Lisa, Woodstock

Awesome
Stayed 1 night in Mar 2024
Response from Stephanie, Director of Sales on Apr 2, 2024
Thank you for the great review, Lisa.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this location again, modern ,clean and quiet, how All hotel stays should be.
Stayed 1 night in Mar 2024
Response from Stephanie, Director of Sales on Mar 26, 2024
Thank you for the great review, Pedro. I wish you great stays for all your travels like the one you had at my hotel. See you again soon!

10/10 Excellent

Maria Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely experience. The staff was very helpful and friendly. The room was clean, awesome bed and just all a very pleasant experience after a long drive. Thank you!
Stayed 1 night in Mar 2024
Response from Stephanie, Director of Sales on Mar 19, 2024
We love that you enjoyed our hotel. We would be honored to have you back!

10/10 Excellent

Tomika

Liked: Cleanliness, staff & service, property conditions & facilities
Simple quick check in
Stayed 1 night in Mar 2024
Response from Stephanie, Director of Sales on Mar 18, 2024
Thank you for leaving a review. Our front desk staff appreciates the recognition for a job well done.

4/10 Poor

Jermaine

Traveled with group
Disliked: Cleanliness
Room, especially bathroom was never cleaned.
Stayed 2 nights in Mar 2024
Response from Stephanie, Director of Sales on Mar 12, 2024
We provide limited service to our guests when they stay with us for a couple of nights. If your do not disturb sign was not placed on the door, housekeeping will enter the empty room(never an occupied room) and remove the trash/replace the towels. Full service is either by request at the front desk the night before or scheduled at check-in for reservations in excess of 5 nights.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie, Director of Sales on Mar 3, 2024
Thank you for the rating.

8/10 Good

KEVIN

Stayed 6 nights in Feb 2024
Response from Stephanie, Director of Sales on Mar 20, 2024
Thank you for the rating.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Stephanie, Director of Sales on Feb 22, 2024
Thank you for the rating.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Thieves
I was traveling and paid in full for my reservation. I called to let them know I was very delayed, but that I’d be there by 8am for a very late check in. Upon my arrival, the lady at the desk told me they marked me as a “no-show” therefore losing all my mi ey and reservation.
Stayed 1 night in Feb 2024
Response from Stephanie, Director of Sales on Feb 10, 2024
Arrivals for reservations are accepted up to 2am the next day. We recommend booking a more flexible reservation when travel plans may change.

10/10 Excellent

Edison

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Stephanie, Director of Sales on Feb 9, 2024
Thank you, Edison. We strive to make every guest feel welcome and enjoy their stay. We hope to see you again soon.

10/10 Excellent

Joseph

Liked: Amenities
Very clean and comfortable
Stayed 1 night in Dec 2023
Response from Stephanie, Director of Sales on Feb 9, 2024
Thank you, Joseph. We hope to see you again soon.

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Stephanie, Director of Sales on Feb 9, 2024
Thank you for your review.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Feb 9, 2024
Thank you for taking the time to give a perfect rating to our housekeeping staff. They are pretty awesome. Come back to see us again.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than I expected
Stayed 1 night in Dec 2023
Response from Stephanie, Director of Sales on Feb 2, 2024
Thank you for the review.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Stephanie, Director of Sales on Feb 2, 2024
Thank you for the rating. Come back and see us again.

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Feb 2, 2024
We apologize that your stay did not meet your expectations. We want our guests to enjoy their stay so that they come back to stay with us again.

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities, room comfort
Employees were very friendly, beds comfortable but our bathroom could have been cleaner. Toilet seat lid broken. Overall not a bad stay just needs a better cleaning
Stayed 2 nights in Jan 2024
Response from Stephanie, Director of Sales on Jan 30, 2024
Thank you for the honest review Jan. We apologize for your less than stellar experience. Our housekeeping department did not meet our standards for your stay. Please don't hesitate to visit us again next time you are in town.

10/10 Excellent

Nicollette

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for a last minute stay
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 30, 2024
We are honored that you chose us when you came to town. We welcome you back next time you're in the area.

10/10 Excellent

Mazhar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sig Trip
Very convenient and accommodating
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 20, 2024
Thank you for the review, Mazhar. We appreciate our guests and are happy that you noticed. Our location is pretty good, too. We'd love to welcome you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very clean, friendly and helpful staff, very conveniently located.
Stayed 3 nights in Jan 2024
Response from Stephanie, Director of Sales on Jan 16, 2024
It was our honor to welcome you to our hotel. We hope to see you again soon!

6/10 Okay

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just an okay place to stay
So we got there after 6 pm to check in and the room wasn't ready. Even though normal check in time is 3 pm. The staff made some BS excuse about previous guests and offered nothing for us having to wait. The room was nice, spacious and clean. But the bed was way too hard and very uncomfortable to sleep in. The breakfast was fair at best.
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 16, 2024
Alan, I apologize for the wait and inconvenience you incurred at check-in. Check-in starts at 3pm. The day you checked-in, we were quite busy with a large number of departures and arrivals. Our housekeeping staff was very busy making sure that our arriving guests, you included, had an exceptionally clean room to check into. We hope you look past your negative experience and stay with us again.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was all good!
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 16, 2024
Thank you for the positive review. We love your energy!

10/10 Excellent

Arelis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was awesome. The staff were so friendly and accommodating. I was in the process of moving and my husband and I were driving a huge 26ft uhual and the staff gave us no issues when it came to parking the truck in a corner of the parking lot and they accommodated us when we arrived an hour early. I would highly recommend staying here. We had an extremely positive stay and the room was very clean!
Stayed 2 nights in Jan 2024
Response from Stephanie, Director of Sales on Jan 16, 2024
Arelis,Thank you for the positive review. Our staff feels appreciated when their efforts are recognized. If you ever need a hotel to stay at in Deland, we'd love to have you back!

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, definitely recommend
Stayed 4 nights in Dec 2023
Response from Stephanie, Director of Sales on Jan 20, 2024
Thank you for complimenting the effort our housekeeping staff put into keeping our guest rooms clean each day. We invite you to come visit us again soon.

10/10 Excellent

Melinda

Traveled with family and small children
Liked: Amenities
We arrived before scheduled check in but our room was ready and they allowed us to check in early.
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 20, 2024
Hi Melinda.Early check-in is a benefit we offer to our IHG reward guests, regardless of how they booked their reservation. We appreciate your loyalty!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cole was fantastic with checkin process for us and our friends!
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 20, 2024
HI Susan.We love when our guests recognize our employees for a job well done. We hope to see you again soon!

8/10 Good

Klaramaria

Traveled with family and small children
Liked: Amenities
It’s next to a construction site so there is a bit of a parking lot issue when it comes to dust and debris
Stayed 1 night in Jan 2024
Response from Stephanie, Director of Sales on Jan 20, 2024
Thank you for leaving a review, Klaramaria. Our hotel is located in an area where new businesses are popping up everywhere. After all, our building is only a few years old. The construction on the building across from our parking lot is scheduled to be completed in February 2024. If you are in the area, we invite you to come stay with us again and check out our new neighbor.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Stephanie, Director of Sales on Jan 16, 2024
Thank you for the rating.

10/10 Excellent

Takahiro

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 30, 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you enjoyed your experience with us. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon.

4/10 Poor

Glen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My room smelled like old urine. The ente4rance looked fine, clean and well lit. The floors had a great polish. My only real complaint was with how my room smelled. I was not impressed with the breakfast.For free it wasn't terrible but I would rather have spent money someplace else. The breakfast sausage was over cooked to the point it could have been used for hockey pucks. It was all standard stuff but it was better than an apple with a bowl of oatmeal. One thing that really bothered me was the omelet. It's just a personal thing really but why do they all need peppers?
Stayed 2 nights in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 30, 2023
Thank you for your honest review of our hotel. We apologize for the unpleasant smell in your room and the poor quality of our breakfast. We strive to provide a comfortable and satisfying stay for our guests, and we clearly failed to meet your expectations. We appreciate your feedback and we will use it to improve our services and facilities. Thank you for choosing Holiday Inn Express, we hope you will give us another chance to serve you better in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 29, 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.

8/10 Good

Klaramaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on next door. There is also a $25.00 security (?) deposit when checking in. Although I can hear the woman sneezing next door the room was comfy. A knock at the door at 9 a.m. and a staff member let herself in to my room almost immediately saying ‘oh, I was told you checked out.Sorry’
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 29, 2023
Thank you for your review. We apologize for the inconvenience caused by the construction noise and the security deposit. We are glad to hear that you found the room comfortable and cozy. We are sorry for the mistake of our staff member who entered your room without permission. We have addressed this issue with her and reminded her of our privacy policy. We hope you enjoyed your stay at Holiday Inn Express and we look forward to seeing you again soon.

8/10 Good

Laurie

Stayed 2 nights in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 29, 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.

2/10 Terrible

James

Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 29, 2023
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We strive to provide excellent service and comfortable accommodation to all our guests. Could you please tell us what went wrong during your stay? We would appreciate it if you could share more details about the issues you faced, such as the room condition, the staff behavior, the amenities, etc. This would help us to improve our quality and prevent similar problems in the future. We apologize for any inconvenience and hope you will give us another chance to serve you better.

10/10 Excellent

Orianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!!
I always stay here when visiting family. Its clean and quiet and surrounded by so many stores and restaurants.
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 29, 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is great but the shower definitely overflows its boundaries. Water everywhere but otherwise it’s fantastic!
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 29, 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 22, 2023
Dear Ann,Thank you for your kind words and your positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and that you found our facilities and services to your satisfaction. Your review means a lot to us and motivates us to keep improving our standards of excellence. We hope to see you again soon at Holiday Inn Express.

8/10 Good

Janice

Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 20, 2023
Dear Janice,Thank you for choosing Holiday Inn Express and for sharing your positive feedback. We are delighted to hear that you enjoyed your stay and that everything was great. Our team works hard to provide a comfortable and pleasant experience for our guests, and we appreciate your kind words. We hope to see you again soon and make your next visit even better.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 1 night in Nov 2023
Response from Colin Rivera, Front Office Manager on Dec 20, 2023
Thank you for choosing Holiday Inn Express and for sharing your positive feedback. We are delighted to hear that you enjoyed your stay and that everything was great. Our team works hard to provide a comfortable and pleasant experience for our guests, and we appreciate your kind words. We hope to see you again soon and make your next visit even better.

10/10 Excellent

Alina

Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 20, 2023
Dear Alina,Thank you for choosing Holiday Inn Express and for sharing your positive feedback. We are delighted to hear that you enjoyed your stay and that everything was great. Our team works hard to provide a comfortable and pleasant experience for our guests, and we appreciate your kind words. We hope to see you again soon and make your next visit even better.

10/10 Excellent

jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Offered me rewards sign up for free and i was able to do late check out! Great customer service!
Stayed 1 night in Dec 2023
Response from Colin Rivera, Front Office Manager on Dec 20, 2023
Dear Jonah,Thank you for choosing Holiday Inn Express and for sharing your positive feedback. We are delighted to hear that you enjoyed your stay and that you appreciated our rewards program and our late check-out option. We strive to provide great customer service to all our guests and we are glad that you felt it. Your kind words mean a lot to us and we will share them with our team. We hope to see you again soon.