Ratings based on 110 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Dale from Cedar Falls, IA
Stay somewhere elsePosted Dec 4, 2013
When I checked in the refrigerator and freezer were open and turned off...BTW they don't have an ice machine available. The room was dirty. The hallways and stairs were dirty and smokey. Not worth the price. Stay somewhere else.
for Everyoneby A verified traveler
NicePosted Oct 15, 2013
Nice place for a few nights. Like the kitchen. The staff was really friendly too.
Jan 18, 2013 by Manager
Thank you for taking the time to write a review of your stay. It's great to hear that you liked your room, especially the kitchen, and our friendly staff. We look forward to welcoming you back in the future!
for Everyoneby s.l.w. from illinois
what a dumpPosted Oct 7, 2013
Pros: the bed WAS comfortable. that's it.
Cons: maybe cleaning the room once a month would be a good idea. replacing ripped and gross carpet and washing the bathroom walls might be an improvement.
Location: nice loud traffic noise from the interstate really lulls you off to sleep.
i try not to think about my night in this filthy room. it's one of those experiences you try to put out of your head, i'd rather not go into it for fear of nightmares involving a monster made out of stained and sticky carpeting and hairballs teaming up to smother me in my sleep.
Jan 14, 2013 by Manager
The staff and I read your comments about your stay with us. I sincerely apologize that the room had cleanliness issues and the carpets unclean. The interstate side of the hotel does provide triple pane windows to try and eliminate some of the noise. Again, I apologize that did not work for you. I am happy to hear the bed was comfortable. Your comments were reviewed by the staff, and we will do a better job following up with housekeeping to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay America locations in the future.
Recommendedby ben from baltimore MD
Nice - adequatePosted Aug 25, 2013 on Hotels.com
The breakfast they offered in the lobby is next to nothing. Some coffee and some pre-packaged junk food. So, plan on making it in your room or going out. Staff was very friendly, down-to-earth. Good location just off of the highway. Spacious room
for Everyoneby Doug & Susan from Omaha, NE
A very nice room at the best rate I could find!Posted Aug 24, 2013
Pros: Very comfortable bed! Thought it was a hot or cold breakfast--but just cold with a nice selection.
Cons: Maybe add a hot breakfast.
Location: Living History Farms and Iowa Machine Shed restaurant.
Had a little difficulty finding hotel due to construction, but called hotel and they were great at giving us directions.
Jan 28, 2013 by Manager
Doug & Susan - The team and I appreciate your kind remarks. It's great to hear that our staff was able to direct you to our hotel; we apologize for all of the construction. As well, I am glad that you found your bed was comfortable. The breakfast we offer at this time is a grab-and-go that includes hot chocolate, coffee and oatmeal along with granola bars, fruit and muffins. As we continue to improve these offerings, we will keep your recommendations in mind. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
for Everyoneby Grant from Indianapolis, IN
Very Simple and easyPosted Aug 22, 2013
Pros: Clean and easy
Cons: have dish Soap
Location: great location, lost of good food and shopping
While the rooms were clean and neat, the staff was pleasant, they are not there all the time. There was a false fire alarm at 1:00 am. This is a very easy and simple stay. No housekeeping unless you stay there at least five nights. Overall it was a good experience, but I would bring dish soap if you plane on cooking in the room as that is not supplied.
for Familiesby Kamran
Hotel is fine if you are a smokerPosted Aug 14, 2013
Hotel wasn't terrible but we will not return. First thing out family noticed was the smell of smoke. No actual smoke but the distinct smell. The hotel staff wasn't disrespectful but certainly not friendly either. Hotel was clean but the hallways dark and the rooms a little dated.
Jan 20, 2013 by Manager
Kamran - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the hotel had a smoke smell and that our staff was not friendly. In response to this feedback, I will be working with our housekeeping staff to eliminate the odor and to improve our cleaning procedures. As well, I will be coaching our entire team on how to provide better customer service in the future. Lastly, please know, our hotel is set to receive a refresh in the coming year which will help us to enhance our offerings. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Business Travelersby A verified traveler
Business trip - reloPosted Aug 10, 2013
Cons: furnishings need to be updated
I relocated to Iowa and this was a great place to base until finding a permanent home. The room was functional, clean and with the kitchen it was convenient for off hour meals, etc. It has great access to freeways and was very useful for me.
Jan 13, 2013 by Manager
Thank you for taking the time to write a review of your stay. I read your comment about the furnishings needing updated and the company is currently in the process of doing renovations in the hotels. In fact, our hallways were completed within the past month. I'm so pleased to hear that you enjoyed the clean room and kitchen, and that this location had great access to the highway for you. Once again, the staff and I would like to thank you for posting your review. We look forward to welcoming you back in the future!
for Business Travelersby Dave from Elyria, OH
Nice hotel in good location.Posted Aug 9, 2013
Pros: The hotel was clean and comfortable.
Cons: Better breakfast offering.
Location: Good location right off the highway.
Was greeted by friendly and knowledgeable staff. The room was very clean and comfortable. Only negative was we had to ask for a grab and go muffin, as there were none set out. Overall, a very good experience.
Jan 13, 2013 by Manager
The team and I appreciate your remarks. I sincerely apologize that the breakfast was not out for you to experience; the breakfast hours are 6am - 9:30 am. It's great to hear that the location was good for you just off the interstate and I appreciate the nice comments about the friendly staff and also the clean and comfortable rooms . Once again, the staff and I would like to thank you for posting your review. We look forward to welcoming you back in the future!
for Everyoneby Disappointed
Very nice!!Posted Aug 4, 2013
I was pleasantly surprised at the very clean and homey accommodations.
Jan 6, 2013 by Manager
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your clean room. The staff and I truly enjoyed having you stay with us and we look forward to welcoming you back in the future!