Dear Lawrence, Thank you for taking the time to share your feedback about your recent visit. We are happy to know that you had a good stay with us. However, we understand that there were some aspects where we fell short of meeting your expectations. We always aim to exceed our guests' expectations and thus apologize for any inconvenience or disappointment you may have faced during your time with us. We will definitely share your feedback with our team to improve our services and facilities further. We hope that you will consider revisiting us so that we can demonstrate our commitment to providing a superior experience to each of our guests.Sincerely,Hotel Management

Dear Shelley, Thank you for dedicating the time to share your feedback. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. Therefore, we apologize that this was not your experience. We will take the necessary steps to address your concerns with the utmost care. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Sincerely,Hotel Management

Dear Dorothy, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Rest assured, we're taking steps to address the issues promptly. We appreciate you bringing this to our attention and hope you will give us another opportunity the next time you are in the area.Sincerely, Hotel Management

Dear Elise, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management

Dear Kim, We sincerely apologize for the discrepancies between our online representations and your actual experience. Your feedback regarding the amenities and room condition is deeply concerning, and we will address these issues internally for improvement. We also apologize for any discomfort caused by the odor. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to regain your trust with a more positive experience in the future.Sincerely,Hotel Management

Dear Cheryl, Thank you for taking the time to share your experience. Providing exceptional service is a top priority for us, and we're happy that the lady you encountered made a memorable impression. We'll surely pass along your kind words to her and the rest of our team. Your feedback motivates us to continue delivering outstanding hospitality to all our guests. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Franci, At Extended Stay America, we prioritize comfort. We're glad you found our beds cozy and enjoyed a refreshing shower. While we appreciate your feedback on updates, we're committed to ensuring a pleasant stay for our guests. Your comfort is our priority, and we look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management

Dear John, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Ashley, We appreciate your feedback and apologize for any inconvenience caused by the smell. We understand the importance of a pleasant stay and will continually use your comments to enhance our offerings. If you have specific suggestions on areas for improvement, we would be grateful to hear them. We value your input and hope to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management

Dear JOHN, Thank you for being our guest. We appreciate your comments about how much you enjoyed your overall stay and liked our friendly staff. However, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Randall, We are delighted you found our staff courteous and amicable. We take great pride in providing exceptional customer service and are pleased to hear that our efforts have been well received. However, we are very disappointed if we overlooked some housekeeping areas, and we apologize for any inconvenience caused. This will be addressed appropriately, and we appreciate your valuable feedback. It was our pleasure to host your visit, and we hope to have the opportunity to make your next stay even better.Sincerely,Hotel Management

Dear Paula, Thank you for being our guest and for letting us know about your stay. Please accept our sincere apologies for the difficulties you encountered due to noise from unruly guests staying in our hotel. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Geoffrey, Thank you for taking the time to give us an excellent rating. We are delighted to read that we surpassed your expectations and made your stay enjoyable. At Extended Stay America, we take pride in providing exceptional service and amenities that cater to the needs of every traveler. Your business is greatly appreciated, and we hope to have the opportunity to serve you again soon.Sincerely,Hotel Management

Dear PATRICE, Thank you for taking the time to share your concerns. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Shawna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our housekeeping team is working to ensure the issues mentioned are improved. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear LeAnn, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Jerry, Thank you for selecting Extended Stay America for your recent visit to the area and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management

Dear William, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance; what you described is not acceptable or normal at our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Please know this is not usual for us, and we assure you we will look into the situation further. We are glad you liked our staff, so we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Motoko, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel during your recent visit to Des Moines. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Lynda, Thank you for your excellent summary of your stay at Extended Stay America. We are glad you enjoyed most of your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean suites. However, we apologize if we overlooked any areas while you were here. Thank you for bringing this to our attention so we can prevent such matters from affecting future guests. It was a pleasure having you as our guest, and we hope that we are the first hotel you think of on your future visits to Des Moines.Sincerely,Hotel Management

Dear Kat, Thank you for sharing your experience of your recent stay at our hotel. We apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback is essential to improving our services, and we will address these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. We appreciate your understanding, and we're glad that we were able to provide you with a full refund. We hope to offer you a much-improved stay should you consider staying with us again.Sincerely,Hotel Management

Dear Katina, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Danielle, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Also, we regret for any inconvenience caused by the fire alarm. As a precaution, we will have our engineering team do a full inspection of all our suites. We hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Mark, We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensuring the safety of our guests. We are grateful for your patience and hope you will stay with us again soon.Sincerely,Hotel Management

Dear Gerard, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Your feedback is important and will be shared with our appropriate team to improve. Thank you for choosing us and taking the time to leave your review, and we look forward to welcoming you back for a better experience.SincerelyHotel Management

Dear April, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Kim, Thank you for choosing Extended Stay America. It was wonderful hosting your visit, and we thank you for allowing us to be of service. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope to host you again in the future. Sincerely,Hotel Management

Dear Michelle, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest service and quality. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Grant, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide exceptional service to our guests, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for recommending us to fellow travelers, and we look forward to your next stay! Sincerely,Hotel Management