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Reviews of Waverley Inn

2.5 out of 5
Waverley Inn
1 Castle Street, Dingwall, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 84 reviews" "
Rating 8 - Good. 28 out of 84 reviews" "
Rating 6 - Okay. 19 out of 84 reviews" "
Rating 4 - Poor. 7 out of 84 reviews" "
Rating 2 - Terrible. 9 out of 84 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Pauleen, South Wootton

Liked: Cleanliness, staff & service
Staff very welcoming on arrival and at Breakfast. A good variety of cereal, pastries and toast for self service breakfast. The room was large and bed was comfy. Linen and fixtures are worn but it looks like the place is being renovated so hopefully this will be resolved.
Stayed 1 night in May 2024

8/10 Good

Alan, Ochiltree

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Hassan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Ok..
Does the job. Cleanliness is majorly lacking. Cutlery was all dirty at breakfast. Crumbs on the table in bedroom. At least bed is comfy tho
Stayed 1 night in Dec 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Wave bye bye
The Inn was in need of cleaning and updating. The mattress was uncomfortable, the breakfast, as it was, was disappointing. The toaster looked as though it had not been cleaned in weeks. I never saw a fresh pot of coffee on, just what was leftover and cold. Very seldom was there a staff person visible.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Stayed 7 nights in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Tomas

There was nothing to like
Stayed 1 night in Oct 2023

6/10 Okay

Graham

Liked: Cleanliness
Disliked: Staff & service
Liked the parking Amenities reflected in price Understaffed
Stayed 1 night in Sep 2023

2/10 Terrible

Diana Ellen

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Matthew

Disliked: Room comfort
meh
Room wasn’t great. two single beds with the worst mattress i’ve ever slept on… think your childhood mattress if you went back to it now. Guy on the desk rang us ten mins before we got there in a huff because he was due back on in the morning (perhaps don’t set check in times so late and let guests find a decent place to stay instead) was friendly other than that and the bathroom was alright.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If like me you are imagining a nice cosy pub (due to it being called an "Inn,") then like me, you will be disappointed. It's more like a motel. That said, it was cheap and cheerful, basic but clean. Refreshments provided, but not hair dryer in the room. The chap who checked us in was friendly and cheerful. On site parking is available and walking distance to the pubs and shops.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Basic but clean
Hotel was well located, within walking distance of town. Free parking was good. Hotel was basic, but clean. Down side was the bed hadn't been turned since previous guest, so was sunk in the middle. Staff were unavailable at reception a lot of the time, and it said only to call for staff in an emergency. Possible this is due to COVID, like the lack of breakfast which was supposed to be included, so would give the benefit of the doubt.
Stayed 1 night in May 2021

4/10 Poor

KAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointed
I have been to the waverly a few times and it was good.This time was terrible it was dirty the sheets hadn't been changed the carpet wad dirty.In the mornig we couldnt have a showeras the watr wouldnt drain away. I love Dingwall but i dont think i will use the waverly
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very clean, spacious and well appointed rooms.
Stayed 1 night in Sep 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town Scotland
Family run by people who live there and care. Great small town with nice walking paths near hotel.
Stayed 1 night in Jun 2019

2/10 Terrible

cheuk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible hotel management
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The very limited staff appears to be stretch really thin. The owner would do well to increase the staff by one or two. The two current staff are "Jacks of All Trades" and bend over backwards...
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Very noisy with doors slamming, bathroom extractor fan loud for long periods of time,
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019

8/10 Good

Vivek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money! Check-in was very friendly, more down to earth less commercial/generic you would get from the chain hotels. Room was clean, bed comfortable enough! Will definitely be back!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Wifi is none existent. The room was huge, good shower and in center of town
Stayed 2 nights in Feb 2019

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
It was very enjoyable and the staff were quite happy to do what they could to make your stay run smoothly.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean up to date hotel, all the facilities were good. Friendly helpful staff
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, room spotlesly clean, heating works perfect hot clean shower. Manager Charlie very friendly and helpful. Im up here every 2 weeks will definately stay again
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, warm and very cheap!
Extremely good value in basic accommodation. The room was warm, spacious and - very convenient for me on crutches - on the ground floor. The receptionist/manager/general factotum Charlie could not have been more helpful. Breakfast was adequate if basic. Location - five minutes walk from the station and local eateries - was excellent. The bed was a bit soft, but I slept well even so. If you're looking for lots of character, little extras and a cooked breakfast this is not the place for you; but it can't be beaten for value and what my mother would call 'wholesomeness'!
Stayed 1 night in Oct 2018

2/10 Terrible

SM, Birmingham

Never before have I seen a housekeeper doing this.
I travel weekly and never before have I seen a housekeeper doing her washing and ironing in the reception - certainly you wouldn’t see that at a Holiday Inn - we arrived at 2:30pm, only to be told they only have 1 room for us despite booking 2 and even better room wasn’t ready as their check in time is 3pm but 2pm mentioned on booking website. We gazed about the lobby to see if there was a restaurant or a bar, all we could see was a few tables & chairs - this is at best 2 star accommodation, it looks like converted offices and outside is clearly not finished with flaking paint and tatty facade, first impression count and this certainly counted ! We didn’t even check in, we paid £99 and departed - this clearly is not a hotel, although called an inn, this is possibly a budget hostel.
Stayed 1 night in Aug 2018

6/10 Okay

Vivian

Disliked: Staff & service
Stayed 1 night in Sep 2018

6/10 Okay

Kathryn

Liked: Staff & service
Less than perfect or even finished!
The staff was very friendly and helpful. This COULD BE a lovely place however, my 'single' room was barely larger than the single twin bed and the room had been 'renovated' but many things were not complete (carpet not tacked down, paint not finished, stickers on bath fixtures, sawdust in windowsill, etc.). There was no place to hang or store clothing and no floor space so I had to foist my suitcases onto the bed to get to my things. There is NO elevator and I was put on the 2nd floor - my bags were heavy and there was no porter/bellman to help get them upstairs. WiFi in the room that was advertised was inaccessible and I had to sit in the 'lobby/dining room' to make phone calls and use my laptop. Often there was no one at the front desk, so you had to ring a bell at the desk and wait for someone to come as there was no phone in the room. What renovations WERE done were modern and nice, they just weren't finished. I wouldn't stay here again due to there not being an elevator and I cannot lift heavy items without injury and the poor WiFi connection.
Stayed 2 nights in Aug 2018

6/10 Okay

Derek, Bremerton, WA

Liked: Cleanliness, room comfort
Family owned, and feels like an inn for sure. Seagulls make quite the ruckus!
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
V poor hotel
Terrible hotel more like a doss house. Very thin walls (lots of snoring) and not very clean. Worst thing was the electric unit in the rooms massive humming noise. I complained and they said all rooms had this. Avoid if you can.
Stayed 1 night in Jul 2018

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Rubbish
Booked a room for 2 nights for 3 adults it only had 2 beds so one of us had to sleep on the floor, tv didn’t work and there was no hot water on the first night.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice big room. Beds and bathroom were fine. WiFi in the room was inconsistent the first day and non-existent the second. Common area was dirty and the breakfast was poor - no protein -and barely restocked. Coffee was re-run thru the grounds 2x. Stained linens and trash on buffet from day 1 were still there day 2. And the tables were dirty.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Cheap and cheerful
Basic with friendly helpful staff, I would stay here again.
Stayed 1 night in Jun 2018

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok but not great!!
Wi-Fi poor in the rooms which was not great for business users. Worth noting that it's a help yourself continental breakfast, no hot meals available, but we were aware of this prior to the stay.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel but good for the money.
Travelled up to inverness short notice for a funeral so location was the most important thing. Waverley is quite basic but beds comfortable. Quiet location. Room very clean. Staff friendly. Breakfast very bland but nothing actually wrong with it. Only actual issue was there seemed to be quite a lot of ants crawling over the tablecloths! I would stay again.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice staff, food dissapointing
When we arrived we were greeted very pleasantly and then shown to our room. Shortly after we discovered an issue with the wifi and as they were unable to fix it we were given an upgrade and moved room. The room was pleasant but the milk at on the tea and coffee tray was off, I am amusing that was due to the fact that the room has not been used much. This room was a lot cleaner than the previous room and was generally nice to use. The food was something to be desired though, the bread was rotten in the morning, and there was not easy access to water for the kettle, there was a few option for choice but it doesn't help when the bread is moldy and some of the other bread options were stale and hard as a rock.
Stayed 3 nights in Apr 2018

6/10 Okay

David

Liked: Cleanliness, room comfort
Better than it looks
Booked late in the evening, I have to say first impressions were not good, it looked like a pile of portacabins, and reception looked more like a laundry. However the bedroom I had was very comfortable, modern, well decorated and clean, although breakfast was not included as such, there was a very limited selection of drink and cereals available. I am confused by the name, as in my eyes an 'Inn' would have a bar, and I didn't see one.

4/10 Poor

fergus

no room in the inn after snow storm
booked 1 night in advance of red weather warning. i was unable to ge to the hotel. the booking was not changable. however i asked on 2 occasions if they would consider a re-booking due to the weather. the hotel did not reply. in fairness they did not have to. however my booking in perth the hotel allowed me to rebook due to the weather. i will not be doing back to this hotel

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back for a second stay.
Very friendly place to stay. The room was was good quality, very comfortable and at a pleasant temperature. This hotel is being upgraded so the upstairs is under construction. However this does not impinge on guests as all the rooms in use are downstairs. I’ll stay there again next time I am in Dingwall.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Evelyn, Stranraer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in the process of being refurbished,the entrance is a bit shabby, however our room was fantastic, large bed, large TV, and huge bathroom, which was great. However i thought as it was an Inn there would be a bar in the hotel and was disappointed that there was not.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming staff, hotel is in a quiet location & fixtures and fittings are in good condition.
Stayed 1 night in Oct 2017

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same review as last stay
Stayed 2 nights in Oct 2017

10/10 Excellent

Mr G Peden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Great hotel in the heart of Dingwall. Rooms are clean and modern and excellent price. The continental breakfast was part of the price and was very good. The Hotel is going through a refurbishment but had no impact on our stay. I would definitely stay here again.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 1 night in Sep 2017