Scotland Hotels

Reception is usually your first encounter with hotel staff and on arrival we were meet with a warm smile which was a good start. Luckily, our engagement with every member of staff turned out to be exactly the same. We didn't encounter any staff member who wasn't friendly and polite with us and we actually felt like they wanted us there. The hotel is in a great location, one block back from Princess Street. There is a tram stop at the end of the street and across St Andrews Square. If you arrive by tram, the distance from the tram stop is an easy 4 minute walk on flat ground. There is a bar attached to the hotel that was very busy on Friday evening - this shows how popular it is. The same area is where the breakfast is served. Breakfast had good quality food at what I would say was about an average hotel price for a cooked breakfast. I enjoyed it! From a location and friendliness perspective you can't go wrong with this hotel. I would be very happy to stay here again.

Lovely hotel with warm, professional staff. Great facility that is pristinely maintained. An Edinburgh jewel. The only wrinkle was that we couldn't stay longer. I look forward to returning!

The bus from the airport left us a few steps away from the hotel. Location was excellent. The room was nice, a little small but it had a small kitchenette with microwave, refrigerator, etc, and coffee and tea for every day. Would recommend it.

Nice staff -- food is excellent value. Glasgow central is very nearby

The Citizen M is well laid out and everything has been thought of. The beds are the most comfortable, shower heads perfect and staff are super friendly and helpful. Look forward to staying here again.