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Rating 10 - Excellent. 705 out of 1000 reviews" "
10 - Excellent
705
Rating 8 - Good. 223 out of 1000 reviews" "
8 - Good
223
Rating 6 - Okay. 37 out of 1000 reviews" "
6 - Okay
37
Rating 4 - Poor. 22 out of 1000 reviews" "
4 - Poor
22
Rating 2 - Terrible. 13 out of 1000 reviews" "
2 - Terrible
13
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Jeffrey Chase
Traveled with family and small children, Traveled with group, Business traveler
Jeffrey Chase, thanks for letting us know you enjoyed a great breakfast and room during your recent stay. We can't thank you enough and hope we can welcome you back again soon.
Breakfast options were above and beyond. So we’re staff
Karla
Stayed 2 nights in Apr 2024
Response from Marci J on Apr 24, 2024
Karla, thank you so much for allowing us to serve you. From check in to check out to breakfast, we'll work hard to make each and every visit memorable. We hope to serve you again soon. Breakfast will be ready. :)
Skye, thank you for rating your stay with us. We enjoyed serving you. We hope we can welcome you back again in the near future.
10/10 Excellent
Bethany
Apr 6, 2024
Liked: Staff & service
Bethany
Stayed 1 night in Apr 2024
Response from Marci J on Apr 14, 2024
Bethany, thank you for taking your time to recommend our hotel and for choosing to stay with us. We hope we can welcome you back in the near future. Happy travels!
The staff was great, very friendly. However, the tub faucet in our room was really difficult to use (broken, we had to fight to find a good temp and then again to turn it off). Also, the pool was dated and could use an update.
Nicole
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Nicole, thank you so much for choosing to stay with us. We enjoyed serving you. We regret you had issues with your faucet. We'll check into the room and see what the problem might be. If you stay with us again, and we hope you will, please let us know of any issues while you're here so we can fix them immediately or move rooms. All our best!
The bed was incredibly comfortable! Staff was kind. It was quiet and clean
Elizabeth
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Elizabeth, we're glad you had an incredibly comfortable stay with us. We appreciate the time you've taken to share for others to know as well as us. We hope we can serve you again soon.
The property was great. Location was close to a lot of restaurants. Only one complaint, the bed was a little saggy. We had a great stay other wise.
Thank you!
William A.
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
William, thank you so much for sharing your feedback and for recommending our hotel. We're sorry for any issues with the bed. We'll share this with our management team so it can be looked into. We hope we can serve you again soon.
Hello Adam, thanks for choosing to stay with us. We're disappointed your stay didn't meet expectations. Can you kindly let us know where we fell short so we can improve? We hope to hear from you.
8/10 Good
Joseph
Traveled with family and small children
Mar 27, 2024
I’m sure it’s a staffing issue but things have been better at other Marriott hotels.
Joseph
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Joseph, thank you for sharing your feedback. We're sorry to see that expectations weren't met with comparative properties. We'll share this with our management team and hope you'll give us another opportunity to shine during your next visit.
6/10 Okay
Austin
Mar 14, 2024
Austin
Stayed 1 night in Feb 2024
Response from Marci J on Mar 18, 2024
Austin, thank you kindly for rating your stay. We're sorry to see it wasn't better. Can you please let us know where we fell short from your experience. We can't improve that which we don't understand. We hope to hear from you!
The lady on the front desk super sweet. She helped me to check early. I love my room!! It was clean, big and comfortable. Good breakfast. Few places to eat next to the hotel.
Elena
Stayed 1 night in Mar 2024
Response from Marci J on Mar 18, 2024
Elena, thanks for allowing us to serve you during your visit to our hotel. We're glad you loved your room found it clean and comfortable. We hope we can welcome you back again soon. A delicious breakfast will be waiting.
10/10 Excellent
Melanie
Mar 3, 2024
Liked: Cleanliness
Melanie
Stayed 1 night in Mar 2024
Response from Marci J on Mar 9, 2024
Melanie, thank you for rating your stay with us. We enjoyed serving you! We hope your travels will bring you back our way again soon.
10/10 Excellent
eric
Mar 3, 2024
eric
Stayed 2 nights in Feb 2024
Response from Marci J on Mar 24, 2024
Hello Eric, many thanks for rating your stay with us. We appreciate the time you've take to share and recommend. We hope we can welcome you back again soon. All our best!
10/10 Excellent
Lynsey M
Feb 10, 2024
Lynsey M
Stayed 1 night in Feb 2024
Response from Marci J on Mar 25, 2024
Lynsey, thank you so much for rating your stay and for recommending our hotel to others. We hope that next visit will be here soon. We'd love to serve you again.
Graham, thank you so much for sharing your feedback. We're glad you had a great visit with us. We enjoyed serving you. We hope that next visit will be here soon!
Heather, it was our pleasure serving you during your recent stay. Thanks for sharing and recommending our hotel to others. We hope we can welcome you back again soon.
Steve, thank you so much for choosing to stay with us. We'll share your feedback with our housekeeping team as it's one of our top priorities. We hope you'll return again.
Tonja, we're glad you had an awesome experience at our hotel. Thanks for sharing and recommending. We hope we get to serve you again in the near future.
10/10 Excellent
RACHEL
Jan 18, 2024
RACHEL
Stayed 1 night in Jan 2024
Response from Marci J on Jan 27, 2024
Rachel, thank you for recommending our hotel to others. We can't thank you enough and hope we can welcome you back again soon for another amazing experience.
Warren, thank you so much for sharing your rating and for recommending our hotel to others. We hope we get the pleasure of serving you again during 2024.
10/10 Excellent
Shala
Dec 22, 2023
Shala
Stayed 1 night in Dec 2023
Response from Marci J on Jan 18, 2024
Shala, thank you kindly for the 5* rating and for sharing it with us and others. We hope we can welcome you back again soon.
Check in was amazing! She was able to get our 2 rooms together & on the floor we were hoping for. The rooms itself are clean & spacious. We will definitely be back in the future.
Heather
Stayed 1 night in Dec 2023
Response from Marci J on Dec 18, 2023
Heather, we're glad you had an amazing check-in experience along with clean, spacious rooms. Thanks for recommending us to others. We can't wait to welcome you back again soon.
Kim, thank you kindly for sharing your rating and for letting us know that you enjoyed the experience at our hotel. We hope we get to serve you again soon.
Clean and safe facility. Excellent staff. Heater acted up one night and was immediately attended to and fixed. Good breakfast with nice variety. Definitely stay there again.
Darrell
Stayed 7 nights in Nov 2023
Response from Marci J on Dec 13, 2023
Darrell, thank you so much for sharing your feedback with us. We're glad to see you'd stay with us again. We can't wait for that next visit.
8/10 Good
Ashley
Nov 22, 2023
Ashley
Stayed 2 nights in Nov 2023
Response from Marci J on Nov 26, 2023
Ashley, thanks for rating your experience with us. We enjoyed serving you and hope we can serve you again in the near future.
Definitely one of the better Springfield Suites that I have stayed at. Friendly staff and very clean
Steve M
Stayed 1 night in Nov 2023
Response from Marci J on Nov 26, 2023
You are so kind, Steve! Thank you for sharing and for letting us know we made your list of one of the best! We hope we can welcome you back again soon.
Juan, thanks so much for sharing your rating and for recommending our south valley hotel to others. We hope we get to serve you again in the near future.
The room heater did not perform very well, we were cold most of the night.
David
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
David, thanks for sharing your feedback. We're sorry to heater didn't work well. When you stay with us again, please let us know of any issues while you're here so we can fix them immediately. We hope we can serve you again soon.
I always enjoy staying here on business trips. In fact, it’s become the only hotel I bother to book at. This is because they make you feel at home here. The staff is always going over and beyond to make you feel welcome. Everyone is so friendly and accommodating; the rooms are very comfortable and clean, and you even get a hot breakfast to boot. What else could you ask for? 10/10
Verified traveler
Stayed 3 nights in Oct 2023
Response from Marci J on Nov 1, 2023
Thanks for choosing our hotel for your business trips. We're glad you feel so welcome and comfortable here. That validates our efforts to make each and every visit the best it can be! We can't wait to serve you again soon.
This was a lovely place to stay and the morning breakfast was an added extra!
Deborah
Stayed 1 night in Oct 2023
Response from Marci J on Nov 1, 2023
Deborah, we're glad you enjoyed your visit with us and appreciated the complimentary breakfast we offer our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.
10/10 Excellent
Alan
Oct 15, 2023
Alan
Stayed 1 night in Oct 2023
Response from Marci J on Nov 8, 2023
Alan, thank you for taking your time to rate your visit at our hotel. We hope we can welcome you back again soon. All our best!
Good stay and a mystery. Room 333 everytime I took a shower, no matter how much I closed the curtains or didn't even use the shower head, there would be an amount of water 30 minutes after on the tiles 6-7 foot over, by the toilet. No idea how water got there and the floor, walls, roof, in between was completely dry! Please find out how water got there!
Shokofeh
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Shokofeh, thank you for letting us know about the mysterious water in your room. We'll definitely go check it out. When you stay with us again, please let us know of any issues while you're here so the mystery can be solved during your stay. We hope to serve you again soon.
Shokofeh, thanks so much for letting us know you had a comfortable stay in our hotel. We can't wait for the next visit. It will be our pleasure to serve you again.
James, thank you so much for rating your stay. We're glad you chose to stay at our hotel. We enjoyed serving you and hope we can again soon.
8/10 Good
Mary K, San Diego
Sep 25, 2023
Liked: Cleanliness, staff & service
Mary K
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Mary K, thank you so much for rating your stay with us. Thank you for allowing us to serve you, and if there's anything we might do better, please reach out. Thank you!
Hi Nancy, thanks so much for rating your stay and for recommending our south valley hotel to others. We hope that next visit will be just around the corner.
6/10 Okay
Beth
Traveled with family
Sep 23, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing for a Marriott and Springhill
Very disappointing for a Marriott. Said it was updated but only minor things were new.
-Pool house was terrible. Paint peeling from walls and ceiling. Tile was gross. Pool was small.
-Staff was nice and pleasant.
-Room was OK. Couch bed mattress had no padding. It was little more than a spring.
-Room phone was disgusting. Looked like it hadn't been cleaned in years. I was sad i had to use it.
-No fan in the bathroom is terribly inconvenient. Tub was mini size. Shower head was good though.
-Breakfast was good. No waffle or pancake maker was disappointing.
-Check out was quick and easy.
Beth
Stayed 1 night in Sep 2023
Response from Marci J on Oct 4, 2023
Thank you for leaving your feedback, Beth. We're sorry to see you were disappointed with your stay. We've shared this with the management team and will check into some of the issues you've described. The pool has had a moisture issue which caused some damage. It is on schedule to be fixed. Waffles are served on weekend but not weekdays. Again, we appreciate your feedback and hope you'll give us another opportunity to shine.
Brianna, thanks for letting us know you enjoyed your visit with us. We can't thank you enough for sharing the stars...all five of them! We hope that next visit is just around the corner.