Premium bedding, minibar, in-room safe, blackout drapes

Reviews of Leva Hotel and Suites, Mazaya Centre

4 out of 5
Leva Hotel and Suites, Mazaya Centre
Sheikh Zayed Rd, Dubai, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 395 reviews" "
Rating 8 - Good. 111 out of 395 reviews" "
Rating 6 - Okay. 36 out of 395 reviews" "
Rating 4 - Poor. 8 out of 395 reviews" "
Rating 2 - Terrible. 8 out of 395 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kamilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and great property to stay on came with full amenities, including fridge and stove. Everything was clean. The service was five stars and 15 to 20 minute walk from the Burj!
Stayed 3 nights in Apr 2024
Response from Leva Team on May 13, 2024
Hi Kamili,Many thanks for taking the time to share your feedback with us.We were very pleased to read that you had an amazing experience with your family here in Leva. Indeed, our goal is to always provide exceptional service to our lovely guests like you.Thank you for giving us the opportunity to serve you, and we look forward to seeing you again.With warm regards,Leva Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient place to stay in Dubai
Response from Leva on Apr 5, 2024
Dear Jose,Greetings from LEVA Hotel Mazaya Centre – Opposite Downtown Dubai.Thank you for your feedback. We're thrilled to hear that you found our hotel convenient during your visit to Dubai. Your satisfaction is our utmost priority, and we're glad that we could provide you with a comfortable and convenient experience.We look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,Leva Team

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good location very friendly staff
Stayed 4 nights in Mar 2024
Response from Leva on Apr 2, 2024
Dear GeorgeThank you for your feedback! We're pleased to hear that you found our location convenient during your stay. We are delighted to hear your appreciation of our staff. We strive to provide a welcoming environment for all our guests.We look forward to welcoming you back in the future.Warm Regards,Leva Team

10/10 Excellent

Miyako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the rail and the Dubai mall on foot. The staff was polite and respectful. The breakfast is priced reasonable and good. The bread was tasty and so as other dishes. The restaurant staff was nice and welcoming. Massage spa was okay. I did not use the pool but the ambiance was nice. Over all I would like to use the hotel next time. It gave me a good feeling and enjoyed staying with them.
Stayed 5 nights in Mar 2024
Response from Leva on Mar 27, 2024
Dear Miyako,Thank you for taking the time to share your feedback with us. We are delighted that you found our location conveniently close to the metro station and Dubai Mall. We are thrilled to hear that our staff made a lasting impression on you. We're glad you enjoyed our breakfast offerings and facilities.We look forward to welcoming you back on your next visit, and we'll strive to make your experience more enjoyable.Best Regards,Leva Team

8/10 Good

Chesla

Stayed 4 nights in Feb 2024

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad i booked this Hotel. It’s very clean and comfy bed. It’s walkable to Dubai Mall. Staff are very helpful and friendly. I highly recommend this hotel.
Response from Leva on Feb 21, 2024
Dear Chuck,Thank you for taking the time to share your experience! It's wonderful to know that you found our hotel to be clean. We're also pleased that our location close to Dubai Mall was convenient during your stay. We're glad to hear that you highlighted our staff. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another comfortable stay in the future.Warm Regards,Leva Team

4/10 Poor

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was not working properly. It was alternating from cold to boiling hot to the pint I had to move away from the shower head in order not to burn myself. I reported this issue twice and they did not fix it. I expect a parcial refund.
Stayed 3 nights in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel attached to a little mall. Big, clean rooms. Bottled water provided. It’s ostensibly a 20min walk from Dubai Mall, but the streets aren’t really pedestrian friendly…but that may just be how Dubai is laid out. Breakfast buffet is excellent - especially the baked goods! Good selection of continental, North American, Mediterranean and Indian dishes. There’s a public transit station within 15mins walk, but I Uber’ed everywhere, anyhow. Friendly staff — especially the concierge at the ‘tours’ desk…she was very helpful and knowledgeable.
Stayed 3 nights in Feb 2024
Response from Leva on Feb 12, 2024
Dear Angela,Greetings from Leva Hotel Mazaya- Centre Opposite Downtown Dubai.Thank you for taking the time to share your feedback with us. It's wonderful to hear that you found our hotel's location convenient and enjoyed the amenities provided in our rooms. We're pleased that you enjoyed our breakfast and that our friendly staff provided helpful assistance throughout your stay.We look forward in welcoming you back. Warm regards,Leva Team

10/10 Excellent

SHABANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break following business trip
A short tourist stay following a Business stay at a different hotel near World Trade Centre.
Stayed 2 nights in Jan 2024
Response from Leva on Jan 30, 2024
Dear Ian,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your experience with us. Our team takes great pride in providing excellent facilities, well-trained staff, and delicious food for our guests. We appreciate your positive feedback and look forward to serving you again in the future.Warm regards,LEVA Team

4/10 Poor

Miguel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I don’t recommend this hotel ! Staff was very rude and the price is really high for the hotel.
Stayed 8 nights in Jan 2024
Response from Leva on Feb 2, 2024
Hi Miguel,Greetings from Leva Hotel Mazaya Center- Opposite Downtown Dubai!We appreciate your feedback as it helps us identify areas for improvement. It is indeed unfortunate that we could not meet your expectations. We have noted your concerns and regret the inconvenience caused. We would appreciate it if you could get back to us so we to clear up any confusion you may have had with your expectations.Thank you again for bringing this to our attention. We look forward to serving you better in the future.Regards, Leva Team

8/10 Good

naeem yusuf

Stayed 3 nights in Jan 2024

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always helpful and polite. The rooftop pool and spa was really nive as well and the location was ideal since it was only 10 min walk to nearest metro station. Plus you could walk to see the Burj Khalifa
Stayed 11 nights in Dec 2023
Response from Leva on Jan 15, 2024
Dear HannahThank you for taking the time to provide us with your valuable feedback.We are thrilled to hear that you found our location convenient and that our staff provided you with a friendly and welcoming experience. We strive to make every stay enjoyable and effortless for our guests, and it is wonderful to see that we were able to achieve that for you. We look forward to welcoming you back to the hotel.With warm regards, Management Team

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mohamed, new york

Traveled with family
Liked: Cleanliness, staff & service
Hotel in great location Staff is wonderful They upgrade the room to big suite
Stayed 1 night in Jan 2024
Response from Leva on Jan 10, 2024
Dear Mohamed,Thank you very much for sharing your wonderful experience here at Leva Hotel and your appreciation for the team members and our location.We shall share your comments with the team members to keep them motivated. We look forward to seeing you again.With warm regards,The Management Team

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leva on Jan 3, 2024
Hi Bilal, Greetings from Leva Hotel Opposite Downtown Dubai.Thank you so much for rating us high. It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Mohamed, new york

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leva on Jan 3, 2024
Hello Mohamed, Greetings from Leva Hotel Opposite Downtown Dubai.Thank you so much for rating us high.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Zaid, Aurora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in Leva.
Stayed 6 nights in Dec 2023
Response from Leva on Jan 3, 2024
Hi Zaid, Greetings from Leva Hotel Opposite Downtown Dubai.Thank you so much for this review.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location by Dubai mall and the Burj Khalifa/downtown area which is walkable via a sky bridge above the highway or a short taxi/metro ride away. I was especially impressed with the service provided by Vivek - he was amazing!
Stayed 1 night in Dec 2023
Response from Leva on Dec 22, 2023
Hi Jennifer, Thank you for taking the time to provide us with your valuable feedback.We strive to make every stay enjoyable and effortless for our guests, and it is wonderful to see that we were able to achieve that for you. We look forward to welcoming you back to the hotel.Regards, Leva Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Prime location on the Sheikh Zayed Road. Close to downtown with access to 2 metro stations. Room seemed a bit old. Needs an update Hotel staff were friendly and the service and hospitality was amazing.
Stayed 5 nights in Dec 2023
Response from Leva on Dec 21, 2023
Hi Anonymous, Thank you very much for sharing your wonderful experience here at Leva Hotel and your appreciation for our staffs. We shall share your comments with the team to keep them motivated. We have also taken note of the highlighted issues for improvement. Although the building has a history, Leva Hotel initiated operations in the year 2019. Since then, we have made significant efforts to refurbish and maintain the property to provide a comfortable and enjoyable stay for our guests. Your comments are valuable to us as they help us in our ongoing commitment to improvement. We look forward to seeing you again.With warm regards, The Management Team

8/10 Good

wesley

Traveled with partner
Liked: Cleanliness, staff & service

8/10 Good

GARY

Stayed 2 nights in Dec 2023
Response from Leva on Dec 25, 2023
Hello Gary, Greetings from Leva Hotel Opposite Downtown Dubai.Thank you so much for this rating. It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Juan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice breakfast, very clean and staff is very helpful and courteaous.
Stayed 2 nights in Dec 2023
Response from Leva on Dec 7, 2023
Hi Juan, Thank you so much for your kind review.Our team takes great pride in providing excellent facilities, helpful staffs, and delicious food for our guests. We appreciate your positive feedback and look forward to serving you again in the future.Warm regards,LEVA Team

8/10 Good

David, Miami

Liked: Cleanliness, staff & service
Good value but not the newest hotel in Dubai. Rooms could do with a refresh
Stayed 3 nights in Nov 2023
Response from Leva on Dec 4, 2023
Hi David, Thank you for taking the time to provide us with your feedback. We appreciate your feedback as it helps us identify areas for improvement. It is indeed unfortunate that we could not meet your expectations. Thank you again for bringing this to our attention. We look forward to serving you better in the future.Regards, Leva Admin

10/10 Excellent

Neli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
excellent hotel reasonable price perfect for smokers.
Stayed 7 nights in Nov 2023
Response from Leva on Nov 21, 2023
Hi Neli, Thank you so much for this review.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Radica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leave the hotel it’s amazing beautiful shopping area right on the strip. Very close to Burj Khalifa. Everything is so convenient and easy access to everything. The hotel is amazing. The staff is incredible. Hospitality is awesome very clean place very respectful. I just love it and I can see myself coming back to leave a hotel, I’m sure we’ll definitely recommend friends and family to this hotel
Stayed 5 nights in Nov 2023
Response from Leva on Nov 21, 2023
Hi Radica, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our staff made a lasting impression on you. Providing excellent customer service is at the forefront of our mission, and it is great to see that we are delivering on that promise. We hope to have the opportunity to welcome you back again soon. With warm regards, Leva Team

8/10 Good

Ashwati

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than shower door and breakfast not included, everything else is perfect
Stayed 4 nights in Nov 2023
Response from Leva on Dec 13, 2023
Hi Ashwati, Thank you for taking the time to share your feedback with us. We truly appreciate your positive comments about our hotel, and we are delighted to hear that everything else met your expectations.We apologize for any inconvenience this may have caused. Please note that we do offer different room types with a variety of amenities, and we appreciate your feedback as we continually strive to improve our offerings.We appreciate your feedback and hope to have the pleasure of welcoming you back in the near future.Best regards,Leva Admin

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Leva on Nov 17, 2023
Hi there Wei, Thank you so much for rating us high. It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

ashneel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect from day one. I would definitely go back and stay there. 10 minutes walk to Dubai Mall/ Burj Khalifa. Its on top of mazaya shopping mall ao its very convenient for dining and shopping. Freindly staff
Stayed 6 nights in Oct 2023
Response from Leva on Nov 6, 2023
Hi Ashneel, Thank you for taking the time to provide us with your valuable feedback.We are thrilled to hear that you found our location convenient and that our staff provided you with a friendly and welcoming experience. We strive to make every stay enjoyable and effortless for our guests, and it is wonderful to see that we were able to achieve that for you. We look forward to welcoming you back to the hotel.Warm regards,LEVA team

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leva on Nov 7, 2023
Hi Shabnam, Thank you so much for rating us high.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Elvio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pace and well looked after
Stayed 3 nights in Oct 2023
Response from Leva on Nov 2, 2023
Hi there Elvio, Thank you so much for this review.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

6/10 Okay

Muhammad Waseem, Hayes

Business traveler
Rooms are big But Older. Rooms with some smell. Here are many more options in this Budget.
Stayed 1 night in Oct 2023
Response from Leva on Oct 31, 2023
Hi Muhammad, Thank you for sharing your thoughts with us. It is only with the feedback of our beloved guests that we can improve and meet and exceed expectations. We apologize for falling short of your expectations on this occasion but hope to have another chance to demonstrate true Leva Hospitality during your next visit to Dubai.With warm regards, The Management Team

10/10 Excellent

SHREEJYOT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to the Train station
Stayed 4 nights in Oct 2023
Response from Leva on Oct 26, 2023
Hi Shreejyot, Thank you so much for taking the time for this review and knowing that the location of the hotel helped your visit to Dubai.It has been a pleasure to have you and we look forward to seeing you again. Sending good vibes and warm wishes.LEVA TEAM

10/10 Excellent

Yunus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Leva on Oct 26, 2023
Hi YunusThank you so much for rating us high. It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Pretty, SKOKIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I came to Leva was greeted by Yin and she even brought my bags in that were real heavy that the taxi driver just left out of taxi there were several stairs to the entrance . All staff were very helpful even Divya the travel agent was helpful and informative. The Sven’s bakery food was healthy and ravishing their breakfast buffet is pricey but worth it The pool staff on rooftop were also very nice and accommodating. I recommend this place if you want to be walking distance to Dubai mall and burj The staff called for taxi service promptly and all enjoyed doing their job
Response from Leva on Oct 17, 2023
Hi there Pretty, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our staff made a lasting impression on you. Providing excellent customer service is at the forefront of our mission, and it is great to see that we are delivering on that promise. We hope to have the opportunity to welcome you back again soon. With warm regards, Leva Team

4/10 Poor

Mona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average
Stayed 1 night in Oct 2023
Response from Leva on Oct 16, 2023
Hi there Mona, Thank you so much for this review.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a hotel, close enough to walk to Dubai Mall via the Metro. Lovely staff, spacious rooms, good spread of options at the buffet breakfast. Nice pool on the roof - very pleasant to spend time there. Feel very fortunate to have found it.
Stayed 7 nights in Sep 2023
Response from Leva on Oct 9, 2023
Hi Suzanne, Thank you for taking the time to review your stay. We are so glad to hear that our staff were able to make your experience a memorable one and that our location, facilities, amenities and staff exceeded your expectation. We are glad that you were able to take advantage of our rooftop pool and gym, and we hope that you were able to relax and unwind during your stay. Thank you again for your recommendation, and we look forward to welcoming you back to Leva Hotel Dubai.With warm regards,LEVA TEAM

10/10 Excellent

ABDULLAH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Oct 2023
Response from Leva on Oct 9, 2023
Hi Abdullah, Greetings from Leva Hotel Mazaya- Centre Opposite Downtown Dubai.Thank you for taking the time to review. The hotel location is adjacent to the Sheikh Zayed Road and close to Dubai Mall and Burj Khalifa. The hotel is placed next to the City Walk – Lifestyle community merging high-end retailers, restaurants, hotels, residential properties and wellness centre.We look forward in welcoming you back. Regards, Leva Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
I was upgraded to a suite, it was fabulous, small kitchen, fridge, microwave eveything that you need. Very convenient location, 10 minute walk to the Metro easy 20 minute ride to the airport. 15 minute walk to the Dubai Mall. Friendly and helpful staff. I will definitely stay again.
Stayed 3 nights in Sep 2023
Response from Leva on Oct 5, 2023
Dear Anonymous, Thank you for taking the time to provide us with your valuable feedback.We are thrilled to hear that you found our location convenient and that our staff provided you with a friendly and welcoming experience. We strive to make every stay enjoyable and effortless for our guests, and it is wonderful to see that we were able to achieve that for you. We look forward to welcoming you back to the hotel.Warm regards,LEVA team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Leva on Sep 27, 2023
Hi Michael, Thank you so much for rating us high.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

8/10 Good

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel would have received a 5/5 if they had acknowledged or offered anything for the Expedia VIP. Also, closing a pool at 8pm but the pool bar being open to midnight doesn't make sense. With all the heat, it would be nice to have a dunk in the pool a bit later than 8pm. It is Dubai, so how rare is it that you're back in your hotel by 7pm? The bed was comfortable as were the pillows. Staff were very nice and helpful. Oddly, I didn't seem to have cold water in my room. Odd request, I know, but if you've been to Dubai already you know why. No refreshing, cooling shower to be had. Otherwise a great stay for a good price. I didn't take the breakfast option as even though they say they have 'gluten friendly' options, there was nothing really gluten free. The hotel was very close to the Burj and the Dubai mall. I'm not sure how you'd walk it as it is across a freeway but there must be a way. I didn't try because it was 100 degrees daily. Things in my room needed a bit of updating (broken kettle, a few things needing replacing) but otherwise a fine place to stay.
Stayed 3 nights in Sep 2023
Response from Leva on Sep 20, 2023
Dear Jana, Thank you for taking the time to provide your feedback. We acknowledge the challenge you have faced which is prevalent in certain rooms / areas of the building. We are looking forward to resolving this issue at the earliest. The breakfast options have been looked into and changes implemented. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Kind regards,LEVA TEAM

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I was happy I chose this hotel. It was near the Burj Khalifa and Dubai Mall but was reasonably priced. The staff were very friendly and helpful. Breakfast and food was good and the room clean and comfortable.
Stayed 2 nights in May 2023
Response from Leva on Jun 1, 2023
Hi Anita ,Greetings from Leva Hotel Mazaya Center-Opposite Downtown Dubai. Thank you for taking the time to write a comprehensive review of your stay. Your explanation of the location and the access to the Burj Khalifa will no doubt help our future guests. We are delighted that you loved your breakfast at the Bakers Kitchen Restaurant, and we appreciate you for praising our staff members, rooms, and cleanliness in especially.We make all efforts to give a personal touch to each of our guest and we are happy that you have experienced the same and appreciated our efforts. Our goal is to create memorable experiences for all our guest. Thank you once again and we look forward to welcoming you backWith warm regards,Leva Admin

8/10 Good

Damanjit

Traveled with partner
Liked: Staff & service
Its decent nothing special
Stayed 6 nights in May 2023
Response from LEVA TEAM on May 24, 2023
Hi there Damanjit , Thank you so much for this review.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,LEVA TEAM

6/10 Okay

Micheal

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in and the first room hasn’t been cleaned. The second room was good. Property is dated and needs a refresh. The laundry room looked dirty and the machine looked old. I didn’t try using it in case it took the coin and didn’t work.
Response from Leva on Jun 1, 2023
Dear Micheal, Thank you for sharing your thoughts with us. It is only with the feedback of our beloved guests that we can improve and meet and exceed expectations. We have made note of areas for improvement highlighted by you and the same will be looked into.We apologize for falling short of your expectations on this occasion but hope to have another chance to demonstrate true LEVA Hospitality soon. With warm regards, The Management Team.

2/10 Terrible

Atifa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We lost our gold ring! Unacceptable
Stayed 11 nights in May 2023
Response from Leva Team on May 23, 2023
Dear Atifa ,Thank you for staying with us and taking the time for your comments. It is always our priority to make our guests comfortable and give the best service.As mentioned, you have brought your concern to our notice on the final day of departure. As briefed and mentioned by you from our records there has been very limited entry to your room for housekeeping services. These entries are recorded, investigated, and updated to you before your departure. While we assisted you to locate the lost item, we have also offered a further search to your satisfaction which was declined at your end.We regret the inconvenience caused and any further information from our end will be updated to you. We look forward to welcoming you again and giving us the opportunity to restore your confidence in us.With warm regards,Leva Management

10/10 Excellent

VIULAIT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. I liked the hotel very clean, very quite. The staff go above and beyond to help. I would definitely recommend the hotel n I did really enjoy my stay. Thank you
Stayed 4 nights in May 2023
Response from Leva on May 11, 2023
Dear VIULAIT,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our staff made a lasting. Providing excellent customer service is at the forefront of our mission, and it is great to see that we are delivering on that promise. We hope to have the opportunity to welcome you back again soon.With warm regards,Leva Team

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to metro / Dubai mall / Burj Khalifa. Friendly staff. Room was a good size. Comfy bed. Would have liked a bath. Floor would flood in bathroom with shower use - drainage needs improving. Good communication before arrival. Special requests taken into consideration for honeymoon. Only wish were able to book airport shuttle before arrival for both ways. Weren’t able to until nearer time and then wasn’t available. On return we asked every day but kept being told to ask on day then on day no availability. Manager very kindly sorted with joining another couple but they kept us waiting for nearly an hour and we were then late to airport - extra stress not really needed.
Stayed 2 nights in Apr 2023
Response from Leva on Apr 26, 2023
Hello Cheryl, Greetings from Leva Hotel Mazaya Center-Opposite Downtown Dubai.Thank you for writing a review and for rating us high.We look forward to welcoming you back soon.With warm regards,LEVA TEAM

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente Hotel!
Nuestra estadia fue maravillosa! el hotel ,sus empleados,la ubicacion , el desayuno todo fue mas que excelente! destaco la atencion de muhamad que nos llamó taxis cada vez que precisabamos y para ir al aeropuerto nos acomodó las 8 valijas que teniamos entre los 4 que eramos tambien merece destacarse el desayuno ,con una variedad de panes y comidas de todo tipo y para todos los gustos,lo recomiendo 100%
Stayed 4 nights in Mar 2023
Response from Leva on Apr 5, 2023
Hi Sergio, Greetings from Leva Hotel Mazaya Center-Opposite Downtown Dubai. Thank you for taking the time to review your stay. We are so glad to hear that our staff were able to make your experience a memorable one and that our location, facilities, amenities and staff exceeded your expectation. Thank you again for your recommendation, and we look forward to welcoming you back to Leva Hotel Dubai.Regards, Leva Management