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Reviews of Durango Downtown Inn

3.5 out of 5
Durango Downtown Inn
800 Camino Del Rio, Durango, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 331 out of 1000 reviews" "
Rating 8 - Good. 425 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Stayed 1 night in Sep 2021

8/10 Good

Robert, Grand Junction

Liked: Staff & service
Great location. Easy walk to the historic district, shopping and dining.
Stayed 4 nights in Sep 2021

2/10 Terrible

Elise, Nashville

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
I’ve booked one night through Expedia and paid in advance. When I tired to check in, I was told that my reservation has been cancelled. I did not cancel and did look through my email from Expedia for cancellation notification but of course I didn’t find it. I was forced to pay for one night which is significantly more then what I have paid through Expedia. At the end, the hotel said they have refunded the charge but a week later, the charge is still on my credit card with pending status.
Stayed 1 night in Sep 2021

10/10 Excellent

Ron

Stayed 2 nights in Sep 2021

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Nice and basic. Everything we needed clean room nice people. Beautiful center area with lawn trees and benches. Beautiful river.
Stayed 3 nights in Sep 2021

8/10 Good

Gary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Animas River walkway runs behind the property. It is absolutely beautiful.
Stayed 3 nights in Sep 2021

6/10 Okay

Soon-Wy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annoyed
Was ok, had noisy neighbors and they were up all hours of the night outside and inside of room. Room was clean though and staff were nice. Probably just needed security to do rounds.
Stayed 2 nights in Aug 2021

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in walking distance from downtown and I liked that the Animas River ran behind it with a beautiful trail
Stayed 4 nights in Aug 2021

10/10 Excellent

Jannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it is right on the Animas River
Stayed 2 nights in Aug 2021

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

6/10 Okay

Hung

Liked: Cleanliness
Average. But very convenient location to local area restaurants and services.
Stayed 5 nights in Aug 2021

8/10 Good

patrick

Traveled with family
Liked: Cleanliness, staff & service
nice little hotel with in walking distance of downtown
Stayed 3 nights in Aug 2021

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Aug 2021

6/10 Okay

Deborah Lynn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is run down and the carpet in the room was badly stained - however the room was clean, beds were clean and comfortable and the bathroom was also clean and fresh.
Stayed 2 nights in Aug 2021

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Herbert P

Business traveler
Stayed 1 night in Aug 2021

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tim, the maintenance man
Tim, the maintenance man, was accommodating, helpful and friendly. Thank you for making our stay a great one.
Stayed 2 nights in Aug 2021

10/10 Excellent

Willy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel right off the river. Able to walk out the room and go for a walk down the river. Amazing!
Stayed 1 night in May 2021

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in experience. Location was perfect, 4 blocks to train, room was fine. Pool & whirlpool we’re great. We were sad to hear hotel was sold & property will be converted to condos
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonable price. Comfortable room.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and hot tub water was a little dirty the first day. All water appeared clean the next day.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
The room was dirty and had mildew smell.
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

6/10 Okay

Verified traveler

Traveled with family
It was okay nothing stood out about it. Close to grocery stores and river. Right down town so a bit noisy and older hotel but clean.
Stayed 5 nights in Aug 2021

6/10 Okay

Peter

OK, but lacking
OK, but lacking in amenities. No refrigerator or microwave, very limited AC outlets for phone chargers, etc. Only one of three ice machines was working and it was on a different floor at the other end of the building.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just old but great location. Clean.
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
The condition of the carpet in the room was deplorable. It should never be rented looking like that. It has a nice courtyard. The location is close to the train station and downtown dining.
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We will advise the proper department.

10/10 Excellent

EDMUND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice location on the river and a few blocks into the middle of downtown. Rooms were nothing special but clean.
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great area , walkable to shops ,restaurants…
Stayed 2 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. friendly staff.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the River and walking paths behind the building! The hotel has a retro feel to it, was in walking distance of the train station and some eating establishments—although you do have to cross a busy street.
Stayed 2 nights in Jul 2021

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Surprisingly clean and comfortable. The hotel is convenient to town and on the River walk. I would absolutely stay here again.
Stayed 2 nights in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review!!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The inner courtyard was quiet and the pool was fun for the kids. Convenient location. We could walk to downtown and not have to fight for parking.
Stayed 4 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

6/10 Okay

Verified traveler

Traveled with group
Close to downtown
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Look fine
Stayed 1 night in Aug 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and accessible as far as parking, scenic views and nearby downtown.
Stayed 1 night in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

2/10 Terrible

Gina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE.
DON’T STAY HERE. This is the first time in the 5 years that I’ve been using hotels.com that I have to leave a terrible review for a hotel, but here it is nonetheless. The good: Staff. Front desk was quick and friendly, and the housekeeping folks were so nice. The bad: it’s To say that this place has been neglected in an understatement. I’m not talking about the “dated decor” that people like to complain about. Give me a clean comfy bed and decent shower and I’m good to go. Housekeeping does their best to keep everything clean, but the carpets are in poor condition, wallpaper peeling off the walls, and the beds are hard and lumpy. It took my back a week to recover and stop hurting. There are a lot of crappy places to stay, but this was the worst. I don’t remember the last time I stayed in a hotel or motel that didn’t offer a fridge or microwave in the room, nor any kind of breakfast in the morning. I was there for 4 nights, and having to throw away leftovers because I could neither keep them cold or heat them up. Another note, and this is a safety issue: the concrete on the upstairs balcony is cracking and heaving. It looks like they’ve tried to patch it, but a cheap solution on a second floor balcony looking out to the courtyard is as bad as none at all. The integrity of that balcony is compromised and is UNSAFE. Even the Adobe Inn is a step up from this place. Find somewhere else to stay.
Stayed 4 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review and honesty. I will address this immediately. Sorry for the inconvenience.

10/10 Excellent

Mitchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning didn't work well but was cool enough at night, wasn't too bad. Pool was great for a teen. Applebees on property was nice to have but there staff was horrible, pack your patience.
Stayed 2 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and customer service. Will return again! 😁
Stayed 2 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

10/10 Excellent

David

Stayed 2 nights in Jul 2021

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ALL about Location
This place is ALL about location! It’s within walking distance to all due town attractions, eateries, breweries etc… The Motel itself is a little on the older side, but the rooms a decent, clean amd well kept.
Stayed 3 nights in Jul 2021
Response from J. Rosa on Aug 17, 2021
Thank you for staying with us. We appreciate the review

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean and spacious rooms.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cliosnesd to town for all the resturants snd bars. Right next to riverwalj is a beautiful exoerience
Stayed 2 nights in Jul 2021

6/10 Okay

Sal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021