Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
The room was better than expected. Friendly staff and located close to shopping.
Comment from Hotel Management
Oct 29, 2014 by DaveZornes, Hotel Management
Glad you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mill Valley

Stop Over

Posted Oct 15, 2014
This hotel was a mid way stopping point and only spent minimal time here. The check in process was fine. The bar tender was slow and not familiar with basic drinks. The Starbucks is nice to have to grab a coffee and breakfast for the road.
Comment from Hotel Management
Oct 17, 2014 by DaveZornes, Hotel Management
Thank you for your review and thank you for letting us know about our bartender. We will do training reviews with our staff.
2 out of 5
by A verified traveler from Ca.

Posted Oct 8, 2014
Pros: The bed. Very comfortable.
Cons: Maintenance & housekeeping.
Upon my arrival, I discovered several items that seemed to be maintenance/housekeeping issues. First item: the sliding closet doors kept coming off the tracks, Second item: the cord from the coffee pot was just hanging unplugged along side the television set due to the fact that there was electrical outlet available. I had looked near the desk area for an extra outlet to plug in the coffee pot & noticed (Third item) that there was a damaged outlet, therefore, the coffee was not available. Fourth item: The bathroom waste receptacle had not been emptied out. It looked like a soiled towel wrapped in a bag right as I walked into the room.
Comment from Hotel Management
Oct 13, 2014 by DaveZornes, Hotel Management
Your survey has been shared with our maintenance and housekeeping departments. I offer you my humble apology for the items we should have taken care of prior to your arrival.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno Nevada

Elko trip

Posted Oct 2, 2014
Pros: the bed and pillows and WIFI
Cons: nothing
Location: It was by Walmart.
The room was very nice and clean. The beds and pillows were very comfortable.
Comment from Hotel Management
Oct 7, 2014 by DaveZornes, Hotel Management
That's nice to hear Katherine. Stop in again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
Cons: Only one clerk at check out. She was busy but saw me. She didn't call for another until someone else walked up to a different part of the desk.
Check out needs improvement. There are very few handicapped spaces and they are at the casino, not the hotel.
Comment from Hotel Management
Oct 13, 2014 by DaveZornes, Hotel Management
Our apologies to you that checkout was not efficient. As to the parking spaces, it has been reported to our maintenance staff. We do meet the ADA requirement for the number of handicapped spaces available.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very nice stay

Posted Sep 11, 2014
Pros: The price was good.
Cons: Better food at the buffet.
Location: Good location if you need to bu anything.
The hotel/casino was very clean and the staff friendly and helpful. Since we were only staying for the night we didn't check out the casino. They give some coupon upon check in, which we used at the buffet that night. I would rate the buffet as a 2, not a very wide selection of foods. Wifi was adequate.
Comment from Hotel Management
Sep 16, 2014 by DaveZornes, Hotel Management
Thank you for your kind comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

Ok stop along the way

Posted Sep 5, 2014
Pros: Bed...and a very cool pinball machine in the casino-:)
Cons: Needs some way to get rid of smoke smell. Also, the room wasnso cold it took hours tonwarm myself upnand this was in Summer..
Location: If you like casinos (not my thing) then it is good. I was disappointed with food nearby so ate in the hotel restaraunt--expensive and only mediocre.
The place was very smoke filled despite "non smoking" room. The room was huge, which was nice, but the biggest (pleasant) surprise was the incredibly comfy bed!
Comment from Hotel Management
Sep 20, 2014 by DaveZornes, Hotel Management
Robin, thank you for posting a review. Dealing with the smoke odor is our biggest challenge. We have had some success in reducing the smell, but the largest percentage of our clientele do smoke. We are glad that you enjoy the comfort of our beds.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atascadero

Comfortable place to stay, good price

Posted Aug 26, 2014
Location: Lamoille Canyon, highly recommend a drive up to find a hidden Nevada gem.
Nice clean room and the staff was friendly. Quiet nights sleep.
Comment from Hotel Management
Aug 29, 2014 by DaveZornes, Hotel Management
Great to hear! Looking forward to your return, Brad!
3 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed Our Stay

Posted Aug 19, 2014
Pros: The room was nice and very clean. The casino provided entertainment and eats close by.
Cons: Carpets should be replaced. Being a non-smoker the smell or tobacco was strong.
Location: Near conveniences.
Good experience. We will probably stay there again.
Comment from Hotel Management
Aug 21, 2014 by DaveZornes, Hotel Management
Glad to hear that! See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
Pros: It is pet friendly.
We stayed for one night. The room was starting to show some wear. However we were comfortable and able to stay at the hotel for dinner and breakfast. I even won some money on a slot machine.
Comment from Hotel Management
Aug 12, 2014 by DaveZornes, Hotel Management
Thank you for posting a review. We are glad that you had a wonderful stay with us. We look forward to your return visit!