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Reviews of Direct Collective - Villas on Rivergum

4 out of 5
Direct Collective - Villas on Rivergum
21 Rivergum Drive, Emerald, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 83 reviews" "
Rating 8 - Good. 14 out of 83 reviews" "
Rating 6 - Okay. 0 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 0 out of 83 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zelda

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from K on Mar 2, 2024
Hi Zelda, Thank you for your review, I'm glad you enjoyed your stay, Thank you for staying with us at Villas On Rivergum :)

10/10 Excellent

Maree

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very comfotable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place! Had everything we needed and was like a home away from home. Only regret was not booking more than one night!

10/10 Excellent

Peter, TYERS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment in a quiet location. A fair way from shops but we’ll worth the distance as the ammenities are first class.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Fabulous Property
Unbelievable property, only problem was it was only for 1 night!! Would like to have stayed longer.
Stayed 1 night in Jul 2023
Response from Kristy on Aug 19, 2023
Hi Karen, Thank you for your lovely review. Im so glad you enjoyed your stay with us :)Kind RegardsKristy

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2023

8/10 Good

Zlatko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean.
Stayed 1 night in May 2023

10/10 Excellent

Lori, Merritt

Liked: Cleanliness, amenities, property conditions & facilities
This place quiet haven. Located in a residential neighbourhood away from shops, there are many directions to walk and enjoy the neighborhood. The guests are extremely quiet, and you won’t hear any noise, but will be treated to stars, indoor parking in your own unit, a very well, equipped kitchen, excellent quality, stay, comfortable beds, and excellent treatment from management especially from Kristie.
Stayed 5 nights in May 2023
Response from Direct Hotels on May 24, 2023
Hi Lori, Thank you for your lovely review. I'm so glad you enjoyed your stay. It was lovely having you here, Safe Travels and if you come back to Australia we would love to have you stay with us again.Kind RegardsKristy :)

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unit style accommodation, in a unit complex. Great accommodation, highly recommend.
Stayed 1 night in Mar 2023
Response from Direct Hotels on Apr 6, 2023
Hi Natasha, Thank you for your lovely review, im glad you enjoyed your stay. Thank you for staying with us and hope to have you stay with us again :)Kind RegardsKristy

10/10 Excellent

Anneke

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2023
Response from Direct Hotels on Apr 6, 2023
Hi Anneke,Thank you for your lovely review, im glad you enjoyed your stay with us. We hope to have you stay with us again :)Kind RegardsKristy

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2023
Response from Direct Hotels on Apr 6, 2023
Hi Benjamin,Thank you for your review. We are glad you enjoyed your stay, we hope to have you stay with us again :)Kind RegardsKristy

10/10 Excellent

fang

Stayed 1 night in Jun 2022

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Great Stay
We enjoyed our stay, the apartment was very clean, well equipped kitchen. Comfortable bed. Would definitely stay here again.
Stayed 1 night in Mar 2022
Response from Direct Hotels on Mar 16, 2022
Hi Andrew, thank you very much for your review. Looking forward to welcome you again. Regards, Villas on Rivergum.

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, room comfort
Great Value
Beautiful Stay. Loved it
Stayed 1 night in Jan 2022

10/10 Excellent

Chris

Stayed 1 night in Nov 2021

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
A rare find!
What a great place to stay. We were only here for a night, it would be perfect for longer. Remote controlled lock up garage, 3 bedroom, 2 bathrooms; lounge; kitchen; outdoor space. It seemed almost new. It is 5 min drive out of town, but as long as you have a car, It’s no problems.
Stayed 1 night in Sep 2021

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Lyndall

Traveled with family
Liked: Cleanliness, room comfort
Lovely 2 bedroom villa
We stay here for one night while travelling for 2 weeks. The villa was easy to find, close to town and local amenities. It would suit visitors who would like to stay more than one night in Emerald.
Stayed 1 night in Jul 2021

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, room comfort
Like home but cleaner!
A perfect set up ideal for stays where you want all the comforts of home and plenty of space.
Stayed 1 night in Jan 2021
Response from Villas on May 28, 2021
Thank you for your lovely review, we are so glad you enjoyed your stay with us. Please come again. Villas on Rivergum Emerald.

10/10 Excellent

Anne-Marie

Liked: Cleanliness, room comfort
Great complex
Great complex in a quiet suburban area.
Stayed 1 night in May 2021
Response from Beata - Hotel Manager on May 22, 2021
Thank you for your great review! We’re so happy you loved your experience and can’t wait to have you back soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They need to clean under the furniture/lounges. Some kind of very loud rodent woke us up 430am. sounded like it was in the roof. Bedding very comfy though. Amenities very clean.
Stayed 1 night in Apr 2021
Response from Beata - Hotel Manager on May 5, 2021
Hi, thank you for your review, guest reviews are very important for us. This information helps us to improve our customer experience at the Villas on the Rivergum. We look forward to welcome you back soon.

10/10 Excellent

Laraine

Liked: Cleanliness, room comfort
Great Emerald accommodation!
Fantastic!!
Stayed 1 night in Mar 2021
Response from Amanda - Hotel Manager on Apr 5, 2021
Thank you for choosing to stay with Direct Hotels - Villas on Rivergum. We are glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Apartment in Emerald
Great appartments, very well appointed. Located in a quiet residential area, but only a five minute drive to town.
Stayed 2 nights in Feb 2021
Response from Amanda - Hotel Manager on Feb 27, 2021
Thank you for staying with Direct Hotels - Villas on Rivergum. We are glad you enjoyed your stay. Thank you for your lovely review.

10/10 Excellent

David, Forster

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After a 15hr dive it was so nice to walk into a clean and fresh room
Stayed 1 night in Nov 2020
Response from Amanda - Hotel Manager on Nov 24, 2020
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Amanda - Hotel Manager on Nov 24, 2020
Thank you for staying with us. We are glad you enjoyed your stay.

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, room comfort
Great apartment
very comfortable apartments. out of town but probably the best option in town. rooms were great, modern kitchen bathrooms. would stay again.
Stayed 1 night in Jul 2020
Response from Amanda - Hotel Manager on Aug 4, 2020
Good afternoon Jane, Thank you for taking the time to review your stay at Direct Hotels - Villas on Rivergum. We are glad you enjoyed the accommodation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Response from Amanda - Hotel Manager on Jul 14, 2020
Thank you for staying with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2020
Response from Amanda - Hotel Manager on Jun 23, 2020
Thank you for choosing to stay with Direct Hotels - Villas on Rivergum and for the review. Hope to see you again!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet a bit out of town very clean and spacious good check in
Stayed 1 night in Oct 2019
Response from Paige on Oct 10, 2019
Hi there, Thank you for taking the time to write a review on your stay with us. We are situated a little bit out of town (5 minute to town center) but we hope that you enjoyed the peace and quiet. We hope to see you again in the near future. Kind Regards, Paige- Villas on Rivergum

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Amanda Wolff - Hotel Manager on Oct 4, 2019
Thank you for your rating review. We really do appreciate it and glad you enjoyed the accommodation.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private garage with remote door was a great feature, which extremely handy for unloading the car in cooler/wet conditions. Spacious room with mod cons and a good bath tub to relax in. Great value considering all others in the area. Great value for money. Will def stay there again.
Stayed 1 night in Jul 2019
Response from Josie Villas on Rivergum on Jul 5, 2019
Thank you for your review, we appreciate your feedback. It is always a pleasure to know that guests have enjoyed their stay with us. We look forward to have you return on your next trip to the area. Thank you. Josie Villas on Rivergum.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After hours arrival was easy and well communicated.
Stayed 1 night in Apr 2019
Response from Alanna on Apr 23, 2019
Hi, Thank you for your review on your stay at Villas on Rivergum. We are glad you found communication easy and enjoyed your stay. We hope to have you stay again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for the accommodation is excellent! Spacious and after travelling you need some space around you!
Stayed 1 night in Mar 2019
Response from Amanda Wolff - Hotel Manager on Apr 7, 2019
Thank you for your lovely review on your recent stay at Villas on Rivergum. We are glad you enjoyed the accommodation. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Amanda Wolff - Hotel Manager on Oct 15, 2018
Thank you for choosing to stay at Direct Hotels - Villas On Rivergum and for taking the time to review us. We hope to see you again soon.

10/10 Excellent

KarKar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful large appartments that are well worth the money, staff are very friendly and happy to help.
Stayed 2 nights in Sep 2018
Response from Alanna on Sep 11, 2018
Good Morning, Thank you for your wonderful review about your recent stay at Rivergum. We are glad you liked the large apartments and the staff made you feel welcome. We look forward to having you stay again in the future. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and spacious
Spacious apartment well set up. Quiet neighbourhood. Nice to have a lock up garage.
Stayed 1 night in Sep 2018
Response from Amanda Wolff - Hotel Manager on Sep 7, 2018
Good Afternoon, Thank you for your wonderful review about your recent stay at Rivergum. We are glad you enjoyed the size and comfort of the property and we hope to have you stay again in the future. Kind Regards, Amanda

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet accommodation close to town
Far enough away from main roads to get good sleep without traffic noise, but still relatively close to town. Nice and convenient! The layout is great too!
Stayed 1 night in Jun 2018
Response from Ben on Jun 29, 2018
Thank you valued guest. Happy to hear that you enjoyed your stay with us. I agree on all points, so hopefully this means we will see you again soon.

10/10 Excellent

Leisa, Maryborough Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Excellent place to stay. Very clean, real homely, comfortable beds, quiet. Great value. Lockable garage.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, quiet and clean unit, large size and above expectations Would definitely recommend, only comment is that it is driving distance from restaurants and shopping
Stayed 1 night in Nov 2017
Response from Amanda Wolff - Hotel Manager on Nov 30, 2017
Thank you for choosing to stay with Direct Hotels - Villas On Rivergum and for taking the time to write a review. We are glad you enjoyed the accommodation and the peaceful surroundings because of our location. We hope to see you again. Kind regards

8/10 Good

rrjj, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well appointed apartment in a quiet location
This was a well appointed apartment in a quiet location.
Stayed 2 nights in Sep 2017
Response from Amanda Wolff on Nov 9, 2017
Thank you for choosing to stay with Direct Hotels - Villas On Rivergum. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Gaz, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet position, roomy apartment, comfortable bed
It comes complete with a lockup garage..just a pity that my Land Cruiser is too tall to fit inside it. This place could easily be a 5 star ecxept for small omissions like somewhere to hang clothes in the bathroom and a hook for the hand towel and another bath towel rack.. Tiny bath tub and shower cubicle in a generous size room. It has the wrong smoke detector in the kitchen area as it goes off too easily, it needs to be a proper kitchen smoke alarm. It could do with better lighting in the kitchen as it's too dim. These are small omissions but they would improve my scorecard.
Stayed 3 nights in Jun 2017
Response from Amanda Wolff - Hotel Manager on Jul 9, 2017
Dear Gaz, Thank you for choosing to stay at Villas On Rivergum and for taking the time to write a review. We appreciate the feedback and hope to see you again.

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Isaac on Jul 1, 2017
Dear Lewis, Thank you for choosing to stay at Villas On Rivergum and for taking the time to rate our accommodation. We hope to see you again. Kind regards Amanda Wolff - Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet
Had to wait until exactly 2pm for check in, but nice place to stay
Response from Amanda Wolff - Hotel Manager on Jun 30, 2017
Dear Guest, Thank you for choosing Villas On Rivergum for your accommodation and for taking the time to write a review. Our check-in time is from 2pm but we would of been happy to arrange an earlier check-in if you required it. We hope you stay with us again. Thank you

10/10 Excellent

Pamela, emerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
My partner and stayed for getting ready for my wedding and wedding night and we are so happy. The staff were wonderful and the unit was outstanding. Thank you for everything
Response from Amanda Wolff - Hotel Manager on May 6, 2017
Hi Pamela, Thank you for choosing to stay at Villas On Rivergum and for taking the time to write a review. We are pleased you enjoyed the accommodation and you looked beautiful on your wedding day! We wish you and your husband all the happiness. Congratulations!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tidy house
Nice house in a quiet area. Only stayed for one night but would definitely recommend if you are on your way to emerald for a stay and want very quiet surroundings. Only con would be that it is a little bit of a drive out of town and the shops
Response from Amanda Wolff Hotel Manager on Apr 26, 2017
Thank you for choosing to stay at Villas on Rivergum and for taking the time to review our hotel. We are glad you enjoyed the accommodation and the peaceful surroundings.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my short stay
The room was very clean and had everything i wanted. Highly recommended.
Response from Amanda on Apr 11, 2017
Thank you for choosing to stay at Villas On Rivergum. We are glad you enjoyed the accommodation. Hope to see you again. Kind regards Amanda Wolff - Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found tge accommodation excellent clean comfortable and it was very safe. The staff were happy and informative about current issues affecting emerald at the time we were there.
Response from Amanda Wolff - Hotel Manager on Apr 11, 2017
Thank you for choosing to stay at Villas On Rivergum. We are glad you enjoyed the accommodation and always happy to help. Hope to see you again. Kind regards

10/10 Excellent

Ti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing
It was a nice quiet plesent experience for myself and my parter to just unwind and relax for a few days. The Manager was very friendly and more than happy to help with any enquiries we had. I would definitely stay again.
Response from carol on Feb 7, 2017
Hi Ti, Thank you for your feedback, we appreciate your time to let us know how your stay was. We are glad you enjoyed your stay with us and found it relaxing and were able to unwind. Being situated where we are makes it easy to relax and enjoy the peacefulness. We look forward to seeing you again. Regards Carol

10/10 Excellent

Hayleigh, W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Every aspect of our stay was perfect. The rooms were excellent and the staff were great. We will definitely stay there again
Response from carol on Dec 14, 2016
Hi Hayleigh, Thank you for your feedback, it is important to us that our guests are comfortable. We are very happy that you found your accommodation to your liking, and the staff are more than happy to help in any way. We hope to see you again soon. Kind Regards Carol