36-inch flat-screen TV with cable channels, TV

Reviews of Campus Inn & Suites Eugene Downtown

2 out of 5
Campus Inn & Suites Eugene Downtown
390 E Broadway, Eugene, OR

Reviews

8.0

Very Good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rahuldeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for the marathon. They extended the checkout time without even asking and had a freemarathon goodies pack too. Very impressed with the support. Room was nice and clean. This is going to be my go to hotel for this race every year.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Rahuldeva,We are thrilled to hear about your positive experience during your stay for the marathon! Our team always aims to go above and beyond for our guests. Your loyalty means a lot to us, and we look forward to welcoming you back for the race next year.

8/10 Good

Jatinder

Liked: Cleanliness, staff & service
Shower not good condition.
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Jatinder,We appreciate your feedback regarding the shower condition during your stay. Guest satisfaction is important to us, and we will address this matter with our maintenance team for further improvement. Your input helps us enhance the experience for future guests.

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Extremely clean and friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Philip,We are pleased to hear that you found our hotel clean and our staff friendly during your stay. Your positive feedback is truly appreciated. We hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Amber

Traveled with family
Disliked: Amenities, property conditions & facilities
Trying to get to the property is not easy.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Amber, We apologize for any inconvenience you experienced finding the property. Directions and maps are available on our website for future visits to ensure a smoother arrival process. Thank you for sharing your feedback; we will take this into consideration for improving our guests' experiences.

8/10 Good

Teru

Traveled with partner
Liked: Staff & service
The price point for room was fair and so was the room. Front desk was helpful and great to deal with.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Teru,We are pleased to hear that you found our room pricing fair and enjoyed your stay with us. Our front desk team always aims to provide excellent service to our guests. If you have any further feedback or need assistance, please feel free to contact our management team directly.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it’s very centrally located, super cute, clean, and the staff is wonderful. The bed was very comfortable as well.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Laura,We're delighted to hear that you enjoyed our central location, cleanliness, and friendly staff during your stay. It's great to know you found the bed comfortable too! Your positive feedback is truly appreciated.

4/10 Poor

Elijah

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The outside is outdated but very well lit and clean. As soon as we opened the door to the room this smell slapped us in the face like someone fried some glazed donuts in here months ago and the aroma is stuck in the 70’s polyester blinds. The bathroom is so small I almost head butted the shower bar getting off the toilet. The top sheet doesn’t even fit the bed. But the heater sure does work well.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Elijah, We appreciate your feedback on the cleanliness and lighting of our property. We regret to hear about your experience with the room's smell and size. Your comments will be shared with the team for further improvements. Thank you for acknowledging the efficient heater during your stay.

2/10 Terrible

Frances

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Frances,We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any specific feedback from your stay so we can address your concerns promptly. We value your input and hope to welcome you back for an improved stay.

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walkable to our destination and fair price!
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Sara,We're delighted to hear that you found our hotel clean, conveniently located, and offering good value. Your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

tracie

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello tracie,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any further feedback so we can address any issues.

6/10 Okay

Kirsten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kirsten, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns you encountered. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Margaret Rose

Traveled with family
Accommodating staff!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Margaret Rose,We appreciate your kind words about our staff. Our team strives to provide exceptional service to all guests. Your feedback motivates us to continue delivering excellent hospitality. Thank you for choosing to stay with us.

6/10 Okay

Peg

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The heater in my room was terrible. After coming back from a softball game I was cold and the heater only worked part time.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Peg, We regret to hear about the inconvenience you experienced with the heater in your room. Your feedback is important to us and will be shared with the relevant team for further review and improvement. We appreciate you bringing this to our attention so we can ensure a better experience for our future guests.

10/10 Excellent

shannon, Lakeside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed my stay so much I have extended it. From the front desk people to the housekeepers everyone is so nice and helpful. Its a beautiful little hotel very clean property and rooms which they continue to renovate. You have access by foot to all of Eugene. There is no doubt when i come back to visit my Son and new Grandbaby Boy this is my place. Thank you so much for your hospitality and kindness.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello shannon,We are delighted to hear that you have had an enjoyable stay at our hotel and that our team members have exceeded your expectations with their helpfulness and friendliness. It's wonderful to know that you found our property and rooms clean, with ongoing improvements. We appreciate your kind words and look forward to welcoming you back when you visit Eugene in the future.

4/10 Poor

Sheila

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled strongly like an old poorly ran convalescent home.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Sheila,We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address this with our housekeeping team to ensure a pleasant experience for all our guests in the future.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet even though it’s in the center of town.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Kenny,We are pleased to hear that you enjoyed the peaceful atmosphere of our centrally located hotel. Thank you for sharing your feedback with us.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Maria, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Michael Bruce

Liked: Staff & service
I honestly can't complain about the noise because of its location and design. Its properly rated two stars but the staff was excellent. The location was convenient for my needs. I would stay here again.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Michael Bruce,We are delighted to hear that you found our staff excellent and enjoyed the convenience of our location. We strive to provide a comfortable stay for all our guests and are glad you would consider staying with us again. Your feedback is much appreciated and we hope to welcome you back in the future.

8/10 Good

Jennifer, Astoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is located directly across the street from a Whole Foods so it was super convenient to get healthy food!
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Jennifer, We're glad to hear you found the location convenient for your needs. Your feedback is greatly appreciated. If you require further assistance or have any other comments, please don't hesitate to contact us.

4/10 Poor

NOAH

Disliked: Staff & service, property conditions & facilities
Service and staff, the continental breakfast was trash and non existent.
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello NOAH, We are sorry to hear that you did not enjoy our continental breakfast during your stay. Your feedback is valuable to us and will be shared with the team for further review and improvement. If you have any further comments or concerns, please feel free to reach out to our management team.

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff at the counter were curious, the room was beyond poorly kept. The heater wasn't functioning properly,, paint had bald places, the chain. lock had one screw almost out of the wall, the door nob to the adjoining room was floppy loose, the towel bar in the bath fell off, and the tub drain was one large hole. Pics available
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Brian,We appreciate your feedback and apologize for any inconvenience during your stay. Please feel free to reach out to our management team directly to discuss your concerns and provide any additional details or photos you may have. Thank you for bringing these matters to our attention, as we are always looking to improve our guests' experience.

8/10 Good

Anabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Anabelle, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Leanne, White City

Traveled with partner
Disliked: Amenities, property conditions & facilities
I did like that it was semi close to our venue for our concert however the room we stayed in 234 smelt of pee (animal), the tub did not drain well at all and the water was only luke warm for our showers, and that was on the hot water turned all the way up. The towel rack by the bathroom sink was broken/ coming off the wall and the ironing board in the closet area was gross.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Leanne, We appreciate your feedback regarding your recent stay with us. We encourage guests to reach out to our management team directly with any concerns during their stay, to ensure immediate resolution and enhanced comfort. We apologize for any inconvenience caused and will address the mentioned areas for improvement.

6/10 Okay

Sonia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Sonia, We're glad to hear you stayed with us! If there's anything we can improve on, please feel free to contact us directly so we can address any concerns. Hope to welcome you back in the future!

2/10 Terrible

Courtney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Courtney, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly so we can address any concerns you may have. Hope to have the opportunity to welcome you back in the future.

4/10 Poor

Christopher

Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Christopher, We appreciate you choosing our hotel for your recent stay. We would love to hear more about your experience so we can address any concerns you may have had. Please reach out to our hotel directly so we can discuss your feedback in greater detail. We value your input and hope to have the opportunity to improve your next stay with us.

8/10 Good

Daniel

Disliked: Cleanliness, property conditions & facilities
Bathroom sort of dodgy Internet sort of spotty But other than that good place for a good price
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Daniel,We appreciate your feedback and are glad you found our hotel to be a good value. We apologize for any inconvenience you experienced with the bathroom and internet connection. We believe in continuously improving our services and will take your comments into consideration. Please don't hesitate to reach out to our management team for any further assistance.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled flight
Our flight was canceled and we needed a room for the night. Staff was welcoming and friendly. Room was ready so let us check in early. room was very clean. had microwave and mini fridge. Very comfortable bed. walking distance to restaurants and grocery store. about 10 miles from airport.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Sharon,Thank you for choosing our hotel for your unexpected stay. We're delighted to hear that our staff provided a warm and friendly welcome, and that your room was clean and well-equipped. It's great to know that you found the bed comfortable and appreciated the convenient location near restaurants and a grocery store. We hope to welcome you back in the future.

10/10 Excellent

Tricia

Stayed 1 night in Dec 2023
Response from Manager on Jan 23, 2024
Hello Tricia,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a great experience with us. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Laurie

Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Laurie,Thank you for staying at our hotel! We're glad you had a positive experience during your stay. If there's anything specific you'd like to share with us, please feel free to reach out to our team directly. We appreciate your patronage and hope to welcome you back again in the future.

10/10 Excellent

Elisa

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Elisa,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful, arrived a day early and left a day early because of weather issues and they were very helpful and accommodating on both ends. Clean and comfortable room, not the nicest rooms but good for the price and location.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Dan,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff was able to assist you during your unexpected change in plans due to the weather. We are glad you found your room to be clean and comfortable, as we strive to provide a pleasant stay for all our guests. We appreciate your feedback on the price and location. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Gaileen

Disliked: Cleanliness, amenities, property conditions & facilities
The chiefly in staff was nice, but everything else was terrible. The bathroom was filthy. The toilet had the seal on it like it had been clean, but there were hair and fecal particles in the toilet. It smelled musty and mildew in the whole room. We checked out and went home.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Gaileen,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and apologize for any inconveniences you experienced during your stay. We value cleanliness, and we'll thoroughly investigate the concerns you raised regarding the bathroom to ensure it doesn't happen again. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Manuel, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Manuel,We sincerely appreciate your 5-star rating! It was a pleasure having you as our guest, and we are thrilled to know that you had a wonderful experience during your stay. Should you have any feedback or suggestions to further enhance our services, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the near future for another exceptional stay.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff was great as always.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Kristin,Thank you for your kind words about our hotel and staff. We are delighted that you had a pleasant stay with us. Should you have any future travel plans, we would be honored to welcome you back.

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Lizzie,Thank you so much for your positive rating! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We truly appreciate your support and hope to have the pleasure of welcoming you back soon.

6/10 Okay

Jeanell

Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Jeanell,We appreciate you choosing our hotel for your stay. We would love to hear more about your experience in order to improve. Please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ken

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oregon Ducks game, close and convenient
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Ken,Thank you for choosing our hotel for your stay during the Oregon Ducks game. We're glad to hear that our location was convenient for you. We appreciate your feedback and hope you had a great time attending the game. Should you have any future stays with us, please don't hesitate to reach out.

10/10 Excellent

Charles, Olympia

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by the University of Oregon and an easy walk to downtown shops. Good value for the money as the prices at other hotels in the area are much higher. Pet friendly for dogs. Mine loved the place.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Charles,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our location convenient and our prices to be a good value. It's always great to know that our pet-friendly policy was appreciated by you and your furry friend. We hope to welcome you both back in the future for another enjoyable stay.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Jason,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to know that you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future!

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service
Great walkability to the University of Oregon Campus and Football Stadium. Great coffee shops and restaurants close by. Excellent customer service, easy check in and very clean rooms. The condition of the rooms could be updated and the heater was loud and not automatic.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Scott,Thank you for staying with us and for sharing your feedback. We're pleased to hear that you enjoyed our convenient location and the nearby amenities. We're also glad that you found our customer service to be excellent and the check-in process smooth. We appreciate your comments about the room condition and the heater noise, as we strive to constantly improve our facilities. We value your input and will take it into consideration as we assess any necessary updates.

8/10 Good

James

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pets & no smoking is normal, but the room would have smelled better with either
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello James,Thank you for taking the time to share your feedback with us. We apologize if the room did not meet your expectations regarding the smell. To ensure a pleasant stay for all guests, our hotel maintains a strict no pets and no smoking policy. We appreciate your understanding in this matter.

4/10 Poor

Kevin

Disliked: Cleanliness
Location was good. The bathroom had a mildew smell with black mold on in the shower. I would recommend giving the cleaning staff some Clorox cleanup. The drain backed up and brought up some nasty stuff to stand in while showering. The vending machine had no water. I felt like it was a $80 room and paid over $250 for the night. Would probably not return….
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kevin,Thank you for your feedback on our hotel. We apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained properly. We apologize for any issues you encountered with the vending machine and will look into it. We appreciate your feedback and will use it to improve our services.

6/10 Okay

Heather

Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Heather,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff and clean room but rundown overall and so incredibly noisy. You can hear everything from neighboring rooms plus traffic noise from the nearby busy street. WiFi was almost nonexistent.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Elizabeth, Thank you for staying with us and sharing your feedback. We appreciate your compliments about our friendly staff and clean rooms. We apologize for any inconvenience caused by noise disturbances and the Wi-Fi connectivity. We understand that this can impact the overall experience. Our team is constantly working to improve these areas and we appreciate your input.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service
Not very much parking
Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Chelsea,Thank you for sharing your feedback regarding the parking situation. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration for future improvements.

8/10 Good

Therese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. Convenient location- very nice breakfast options. Only disappointment- outdoor jacuzzi closed for the season
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Therese,Thank you for your feedback! We're glad to hear that you found our hotel clean and comfortable, and enjoyed our convenient location and breakfast options. However, we apologize for any disappointment caused by the outdoor jacuzzi being closed for the season. We understand your frustration and appreciate your understanding. We hope to welcome you back in the future for an even more enjoyable stay.

4/10 Poor

Verified traveler

Business traveler
Not the best experience.
The refrigerator froze all of the food I put in there so I lost money. Very loud location. Very stuffy smell even with the windows opened for a time.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. It seems that the refrigerator temperature may need adjustment, and we apologize for any loss you incurred. As for the noise and stuffy smell, we understand this can be frustrating. We strive to improve our guests' experience, and we appreciate your input.

8/10 Good

Carol

Stayed 4 nights in Oct 2023
Response from Manager on Nov 22, 2023
Hello Carol,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

10/10 Excellent

Thao

Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Thao,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.