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They had a very noisy crew on the parking lot at 7:00 AM cleaning the parking lot scraping dirt and water off the pavement. My room was right above where they were making so much noise with the scraping machine and back hoes. That was a ridiculous time to start that type of project. Especially when the customers are trying to relax and sleep.
The project should have been planned for later in the morning.
Dear Joyce, Thank you SO much for your kind, excellent review! Customer-satisfaction means everything to us here at Hampton Inn Eugene, and we're delighted to hear you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things. Please give us a shout if there's anything else for next time! Take care and travel safe!
Dear Brian, thank you SO much for your exceptional response! Customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we're doing the right things! Please give us a shout with anything else for next time, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you back soon!
10/10 Excellent
James
Mar 27, 2024
James
Stayed 1 night in Mar 2024
Response from Shaun G on Apr 7, 2024
Dear James, thank you SO much for your exceptional response! Customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we're doing the right things! Please give us a shout with anything else for next time, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you back soon!
Everything went smoothly, breakfast was good, staff was very helpful. No complaints.
Keith
Stayed 3 nights in Mar 2024
Response from Shaun G on Mar 20, 2024
Dear Keith, thank you SO much for your kind, excellent response! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to hear you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us! It's so great to have our buffet back after the pandemic, and it's great to hear you were able to find something you like and get your day started off right! Take care and travel safe, we hope to see you next time!
Very nice front desk and room is clean and smells fresh.
Rolando
Stayed 1 night in Mar 2024
Response from Shaun G on Mar 20, 2024
Thank you SO much for your excellent response! We try our best to always lead with cleanliness and friendliness, and it's great to hear we're on the right path! Please give us a shout if there's anything further we can do for next time, we're always "all-ears" and love hearing from guests! Take care and travel safe!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
10/10 Excellent
GRACE, CUPERTINO
Feb 19, 2024
GRACE
Stayed 3 nights in Feb 2024
Response from Shaun G on Apr 7, 2024
Dear Grace, thank you SO much for your exceptional response! Customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we're doing the right things! Please give us a shout with anything else for next time, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you back soon!
10/10 Excellent
Jorge
Feb 14, 2024
Jorge
Stayed 1 night in Feb 2024
Response from Shaun G on Apr 7, 2024
Dear Jorge, thank you SO much for your exceptional response! Customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we're doing the right things! Please give us a shout with anything else for next time, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you back soon!
10/10 Excellent
Liz
Business traveler, Traveled with partner, Traveled with pets
It is a nice and clean place to stay and easy to get to all kinds of shopping and food resources.
We stayed on a Friday and they were full so parking was a bit of an issue. Other than that it was nice.
Liz
Stayed 1 night in Feb 2024
Response from Shaun G on Mar 12, 2024
Thank you so much for your kind, exceptional response! We pride ourselves in cleanliness and friendliness, and it's so great to hear we hit the mark! We love being a home away from home for all of our guests. We're so thankful to be in a great area nearby plenty of places to shop, eat, or have fun or exercise; along with the airport as well! We do know our lot can be tight, but we do have the same amount of spaces as we do rooms. We're happy to hear everything was great during your stay, let us know if there's anything else we can do for next time! Take care and travel safe!
Outstanding! Super clean! Beautiful staff! One of our favorite places to stay. Beats most 3 or 3 ½ star hotels.
tanya
Stayed 1 night in Jan 2024
Response from Shaun G on Mar 12, 2024
Thank you SO much for your kind, excellent response! Here at Hampton Inn Eugene, customer-satisfaction means everything to us, and we're so happy to hear you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we hit the mark! We know we are a Hampton but there's no reason not to give 5 star effort when we can, you deserve it! Give us a shout if there's anything for next time, we're always "all-ears." ..Take care and trave safe!
Thank you so much for your outstanding response! Customer-satisfaction means everything to us, and we're delighted to hear you had a seemingly perfect stay! We try our best to lead with friendliness and cleanliness, and it's so great to hear we hit the mark and are doing all the right things! Give us a shout if there's anything else we can do for next time, we're always "all-ears!" ..Take care and travel safe, we'd love to see you again next time you're in Eugene!
10/10 Excellent
Henryk
Jan 31, 2024
Henryk
Stayed 3 nights in Jan 2024
Response from Shaun G on Apr 7, 2024
Dear Henryk, thank you SO much for your exceptional response! Customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly perfect stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we're doing the right things! Please give us a shout with anything else for next time, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you back soon!
Thank you SO much for your kind, fantastic response! Here at the Hampton Inn Eugene, we strive to always lead with friendliness and cleanliness, and it's great to know we're doing the right things in all the right places! We're also so thankful to be nearby to the EUG Airport, plenty of shopping and dining locations, and even some fun outdoor spots as well! We're thankful to hear you're our spot for trips through the area, and we're always "all-ears" for any ideas or suggestions for next time. Please give us a shout if there's anything else! Until then, take care and travel safe!
Thank you SO much for your great response! We try our best to lead with friendliness and cleanliness, and it's great to hear that overall it seems like you had a seemingly perfect stay! We can't thank you enough for the great response, and we're happy to hear you had a restful, quiet stay! Please give us a shout if there's anything else we can do for next time! ..Until then, take care, and travel safe!
8/10 Good
LUIS
Traveled with family
Jan 27, 2024
Liked: Amenities
Nice hotel.
LUIS
Stayed 1 night in Jan 2024
Response from Shaun G on Mar 12, 2024
Thank you so much for leaving us a great review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had an almost flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
10/10 Excellent
Danielle
Jan 26, 2024
It was awesome!!! Friendly staff! I love that my name was displayed on the TV.
Danielle
Stayed 1 night in Jan 2024
Response from Shaun G on Mar 12, 2024
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We love the Connected Room feature as well, did you know you can also log into your favorite streaming services through that as well? We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
6/10 Okay
Kristine
Jan 20, 2024
Kristine
Stayed 1 night in Jan 2024
Response from Shaun G on Jan 24, 2024
Thank you so much for your response! Please feel free to give us a shout with any further info so we can try to make next time a perfect 5 out of 5! Customer-satisfaction means everything to us, and we're always looking for comments or suggestions to make next time even better. Take care and travel safe!
Thank you so much for leaving us a great review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had an almost flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We are so thankful to be in a great spot near the airport, walking trails, and plenty of shopping and eating as well! We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Friendly staff, rooms and facilities were clean. I woke up to see I was by a creek with a walking path.
Lisa
Stayed 1 night in Dec 2023
Response from Shaun G on Jan 24, 2024
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We're so blessed to be in a neighborhood with walking paths and hiking trails, plenty of shopping and eating as well, we're glad it was the right spot for your! We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
6/10 Okay
Benjamin
Jan 2, 2024
Benjamin
Stayed 1 night in Dec 2023
Response from Shaun G on Jan 24, 2024
Thank you so much for your response. Customer-satisfaction means everything to us here, and we're always "all-ears" for any further comments or suggestions. We'd love to make next time a perfect 5 out of 5! Take care and travel safe, we hope to see you next time!
4/10 Poor
Franchesca
Business traveler
Jan 1, 2024
Liked: Staff & service
Disliked: Room comfort
Sketchy area
The location was not in a great area. There were homeless people congregated outside in the parking lot with their car blocking the loading area. Some were sleeping in the lot with their belongings. The hotel room itself was fine and the staff very welcoming. I would choose another location based off first impressions
The staff were very friendly. They had snacks out daily and a great breakfast selection.
Christy L
Stayed 2 nights in Dec 2023
Response from Shaun G on Jan 24, 2024
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
The only thing we had a problem with was the firmness of the beds. Just too hard. A pillow topper would really help.
Terri
Stayed 2 nights in Dec 2023
Response from Shaun G on Mar 12, 2024
Thank you so much for your honest response! Customer-satisfaction means everything to us here at Hampton Inn Eugene, and we're happy to hear that overall you had a mostly enjoyable stay! We try our best to always lead with friendliness and cleanliness, and it's great to hear we hit the mark on that end! We did recently replace all mattresses, so it's possible it's still holding that new-bed firmness. We do apologize that it may not have been brought to your attention, but we do indeed offer mattress toppers upon request, we just don't have them for each bed. We hope you can give us another chance next time! Take care and travel safe!
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Always friendly staff and good breakfast. Would definitely stay again. Good location.
Dylan
Stayed 3 nights in Dec 2023
Response from Shaun G on Jan 24, 2024
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
6/10 Okay
McKenzie
Traveled with family and small children
Dec 10, 2023
Liked: Cleanliness, staff & service, amenities
Nice hotel but not in a very nice area. Beds are super uncomfortable, hard and lumpy and loud for some reason. Breakfast is yummy and staff are super friendly.
McKenzie
Stayed 1 night in Dec 2023
Response from Shaun G on Dec 11, 2023
Dear McKenzie, thank you so much for your response! Here at Hampton Inn Eugene, customer-satisfaction means everything to us, and we're happy to hear you had a mostly enjoyable stay. We did actually recently replace out beds not long ago, we'll try to take a look at your room specifically and see what may have went wrong. We are in a bit of an out of downtown area, but thankful to be nearby to many local eateries, shopping centers, and one of if not THE closest hotel to the Eugene Airport, and just a quick drive down the road from the Oregon Coast! Please give us a shout if there's anything we can try to do better for next time! Take care and travel safe, we hope to see you again soon!
10/10 Excellent
Norman
Dec 3, 2023
Liked: Property conditions & facilities
Norman
Stayed 1 night in Dec 2023
Response from Shaun G on Dec 11, 2023
Dear Norman, Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Dear Melissa, Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We're glad to hear you loved your room and it had plenty of room to spread out and enjoy! We truly are blessed with a wonderful team here, we'll make sure to pass the extra appreciation all around! We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
Dear Xinyu, Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We are SO happy to hear you enjoyed our property, we're actually just finishing some new renovations as well, we hope you can come back and see them soon! We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
10/10 Excellent
Arianne
Nov 27, 2023
Arianne
Stayed 1 night in Nov 2023
Response from Shaun G on Jan 24, 2024
Thank you SO much for leaving us a perfect review! Here at the Hampton Inn Eugene, customer-satisfaction means everything to us, and we're delighted to learn you had a seemingly flawless stay! We try our best to always lead with friendliness and cleanliness, and it's so great to know if we're on the right path and doing the right things to help our guests feel welcome, comfortable, and at home away from home during their time with us. We can't thank you enough for the awesome rating, as through these we can learn where we are doing our best and try to keep it up, or potentially improve whenever needed. Please don't hesitate to reach out with anything else, we're always "all-ears" and love hearing from guests! Take care and travel safe, we hope to see you again soon!
10/10 Excellent
Kendra
Traveled with family and small children, Traveled with pets
I like that they provided a gym 24/7 which I used. Thankfully they provided an amazing spread of food which we used twice. We had to be at a funeral service and then had an early flight so the convenience of this made it easy not to rush out and look for dining. They offered helpful suggestions which were appreciated.