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Reviews of La Quinta Inn & Suites by Wyndham Eugene

3 out of 5
La Quinta Inn & Suites by Wyndham Eugene
155 Day Island Rd, Eugene, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 544 out of 1005 reviews" "
Rating 8 - Good. 266 out of 1005 reviews" "
Rating 6 - Okay. 86 out of 1005 reviews" "
Rating 4 - Poor. 63 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caleb

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous & efficient. There was a fantastic park across the street where we could walk our dogs. The room was spotless; the only nitpick was jt was a bit dark - could have used a bit more light/1 more lamp in the area that was NOT around the beds. But the beds were very comfortable - everyone feel asleep right away & slept through the nignt. A nice breakfast was provided also. The gym was clean but the equipment could use a little updating as it wasn’t that great. It looked good, but when it came to usage it was just meh.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 9, 2024
Thank you for the thorough review, Caleb! We appreciate the excellent rating you gave the La Quinta Inn & Suites by Wyndham Eugene. We are delighted you and your family were comfortable in our cozy beds and liked the filling breakfast we serve. Our team will look into adding more lighting in the room or using a higher-wattage bulb in some lamps. Please join us again for another wonderful experience.

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, simple and friendly. Easy parking with a great location near Oregon State.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 9, 2024
Nick, Thank you for the excellent rating and review. We host many guests here to visit their students at the University of Oregon or attend games at Autzen Stadium. We are delighted you had a pleasant experience at the La Quinta Inn & Suites by Wyndham Eugene.

8/10 Good

Windy

Liked: Cleanliness, staff & service, amenities
The property and staff were great. There needed to be some maintenance. Only one ice maker on the first floor worked and the elevator stopped working during our stay. But everything else was amazing.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 7, 2024
Windy, We apologize for the elevator being down during your stay. We have had it serviced, and all is well at this time. The ice machine will be replaced soon for added convenience. We hope you return to enjoy another great experience at our hotel in Eugene.

6/10 Okay

michele

Liked: Staff & service
Disliked: Property conditions & facilities
Narrow parking space and very limited ice machine out of order elevator out of order hot tub temperature not hot enough and temporary out of order
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 6, 2024
Michele, We apologize for the inconvenience of the elevator being out of service temporarily. It was repaired the same day, and we were happy to place guests in rooms on the main floor if they wished. Our staff monitored the hot tub at all times and did not register a cooler than the set of 103 degrees when we checked manually. We hope you will return to enjoy a better experience at our hotel. Please feel free to call ahead and ask about larger vehicle parking spaces.

4/10 Poor

Sheri, SLC

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was not good, mold on ceiling, as well as pinky mold on the bathtub tile, dead bug in the window seal, ripped curtains, a chair that I wouldn't dare sit on because it was stained, blood on the light stitch and plug in right by the bed and bloody boggers wipped on the wall. Dirty walls, towels that smelt like vinegar and a pee smell that come through the air system early in the am and it just didn't feel clean
Stayed 1 night in Mar 2023
Response from Cyndy-Guest Experience Representative on May 3, 2024
Sheri, We apologize for the issues you encountered in your assigned room. Our cleaning team and maintenance staff will place the room out of order and inspect it thoroughly before returning it to service. We hope you will allow us to welcome you for a better experience in the future when you are in Eugene again.

8/10 Good

Amanda

Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on May 2, 2024
We appreciate your feedback, Amanda. Thank you for letting us know there is room to improve our services and accommodations. We hope you will return to enjoy an even better experience with us in the future.

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service
Spacious room easy parking
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 29, 2024
Thank you for the positive rating and review, Katherine. We are glad you enjoyed your recent stay at our hotel in Eugene. we hope you will return to visit us again.

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accomadating! Also, a great location.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 22, 2024
Kendra, We are delighted you enjoyed the location next to Alton Baker Park in Eugene. Many guests with pets enjoy the walks they take there. Thank you for your review, and we hope to see you again.

6/10 Okay

William, Las Vegas

Liked: Cleanliness
Disliked: Staff & service
Room was not cleaned and bed not made. No coffee in room the second day. Shower mat torn and ragged. Shower handle came off. Area around hotel was a beautiful park. Nice walks.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 22, 2024
Thank you, William, for taking the time to give us your feedback. As with most hotels, we do not service rooms unless invited to do so by the guest. We apologize that the cleaning policy was not explained better at check-in. We ask our guests to schedule cleaning requests with the friendly front desk team the day before a visit is needed. Visitors can get additional towels, linens, or toiletries from the staff at reception at any time. We hope you will allow us to host another stay for you again.

6/10 Okay

Lisa

Stayed 2 nights in Apr 2024

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness
Checked in with our teenage girl for Oregon Relays. She turned on the TV and pornography was on the tv(seriously bad). There was still candy wrappers in the room but that took a back seat to the tv !!
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 21, 2024
Mathew, We are sorry the previous guest did not change the Television to a less disturbing channel when they left. Our housekeeping team will add checking and tuning the TV to the weather channel or other neutral stations in the future. Thank you for letting us know about this issue.

8/10 Good

STACEY, Redmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access. Beautiful park across the parking lot with plenty of walking paths.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 19, 2024
Thank you for your positive rating, Stacey. We are glad you enjoyed the pleasant surroundings of our hotel. We hope you will return to enjoy another great experience at the La Quinta Inn & Suites by Wyndham Eugene,

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little musty smelling but comfortable, lots of space and a nice kitchenette. Staff was friendly and helpful. I wish they had lotion in the rooms.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 14, 2024
Thank you for the positive review, Dale. We are glad you enjoyed a comfortable experience at our hotel. The maintenance staff will check the room for any issues that might make the space musty, and we hope you will join us at our location in Eugene again.

8/10 Good

Deborah

Traveled with family
Liked: Staff & service
Very happy with the staff….
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 11, 2024
Deborah, we are delighted you enjoyed the service you received from our staff at the La Quinta in Eugene. We look forward to providing you with an even better experience again.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I am staying here again and looking for to it. Thev24 hour pool and spa was great.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 8, 2024
We are eager to share another great experience at the La Quinta Inn & Suites by Wyndham Eugene with you, Deborah! Thank you for the amazing review.

10/10 Excellent

kara

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 27, 2024
Kare, We are grateful for your excellent rating for the La Quinta Inn & Suites by Wyndham Eugene. We hope you will return to visit us again. Thank you for taking the time to share your experience with other travelers.

8/10 Good

Cassidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Wish breakfast was easier because we will miss it.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 5, 2024
Thank you, Cassidy, for sharing your positive rating with us. We are happy to make some breakfast items available for guests to grab and go when they are scheduled to leave early in the day. Our team is pleased to provide a wonderful experience for all visitors to our location in Eugene

10/10 Excellent

patsy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big beautiful park right next door
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 31, 2024
Thank you for the amazing rating and review, Patsy! We are glad you enjoyed the park and trails close to the La Quinta Inn & Suites by Wyndham Eugene. Please join us again soon for another great experience.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 1, 2024
We appreciate your excellent rating, Lance. Please allow our team to welcome you to the La Quinta Inn & Suites by Wyndham Eugene again.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Beautiful view of the river and park. The people that worked there were very nice and friendly. Did not take advantage of the gym and indoor pool and jacuzzi but would have had the stay been longer. The room was clean and adequate for a one night stay. I would suggest they put a towel storage rack in the bathroom above the toilet for those of us who forget to grab a towel before taking a shower (they are stored under the sink outside the door).
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Thank you for the great suggestion, Karen. We apologize that the towels are stored away from the shower. We plan to change that in the future. We are delighted you had a wonderful experience at our La Quinta Inn & Suites by Wyndham Eugene, and we hope you will be our guest again.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 26, 2024
Thank you for your excellent rating, Molly. We are glad your stay was wonderful and hope to share the hospitality of the La Quinta Inn & Suites by Wyndham Eugene with you again.

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 26, 2024
Karen, Please know our team is eager to provide the best experience possible at our hotel. We are sorry you did not enjoy your recent visit and would ;love to have another opportunity to make you happy.

8/10 Good

Robin

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 12, 2024
Thank you, Robin, for the great rating. We hope you will return to enjoy another lovely stay at our hotel in Eugene. It was a joy to welcome you.

10/10 Excellent

Debbie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool and the hot tub was wonderful. the Clorine. was way to strong. They could use a lot less. It burn my eyes and it was hard on my breathing.at 65 yr old . I in joy the hot tube a lot . And Cats are welcome as well
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Thank you for the excellent rating, Debbie. I am sorry the Chlorine levels were too strong for your comfort in the pool. We monitor their status throughout the day and make sure they are safe. We hope you will return to enjoy another visit with us.

10/10 Excellent

Alessandra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were passing through Eugene and this was the perfect place to spend the night:clean, spacious and very convenient! Very pet friendly and across the street from a park.A big bonus was that they even had a couple of gluten free options for breakfast!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 19, 2024
Alessandra, Thank you for your excellent rating and kind review. We are glad you enjoyed the pet-friendly posture of the La Quinta Inn & Suites by Wyndham Eugene. We hope you will return to visit us again when you are on another road trip!

10/10 Excellent

Don

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, front desk staff person Brian even remembered me by my first and last name. Quite amazing. We’ve stayed at this Eugene LaQuinta several times over the past decade, due to the staff, hotel location (convenient access to a major freeway, shopping and relatively close dining)
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 15, 2024
Don, We are delighted you enjoyed Brian's warm welcome back to our hotel for another stay. We are always happy to see you and grateful you shared your great experience with our staff and comfortable spaces. Please be safe until we see you again.

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good .
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
James, Thank you for the positive rating for your outstanding experience at the La Quinta Inn & Suites by Wyndham Eugene. We hope to share our hospitality with you again soon.

10/10 Excellent

Valerie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Thank you for the excellent rating, Valerie! We hope you will make the La Quinta Inn & Suites by Wyndham Eugene a stop again on your next road trip through Oregon.

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
All was great until we woke up and there were ants crawling all over on the desk and in the bathroom with a few in the bed. They need to hire someone to handle the issue hopefully fast as that's unacceptable.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Jennifer, We contracted with a pest control company that makes monthly visits to our hotel. We contacted them immediately to inspect your room and address any reported issues. They also treat any rooms in the area and outside to be proactive. We apologize for this unusual activity and hope you will allow us to welcome you for another worry-free stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing with my late check-in and early check-out. Helped find me some food even though it was outside of hours, gave me a room "away from the louder visitors," etc. Just great.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Michael, We are delighted to accommodate all our guests' needs whenever possible. Thank you for the excellent review! We look forward to hosting your next visit to Eugene at the La Quinta Inn & Suites by Wyndham.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than parking wasn’t that great, it was a great place to stay. 24 hour pool and spa along with breakfast
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Steven, We are delighted you enjoyed the 24-hour pool and hot tub access. Thank you for sharing an excellent rating with other visitors to the La Quinta Inn & Suites by Wyndham Eugene. We apologize that the parking was a bit cramped and hope you will return to visit us again.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Thank you for the rating, Sharon. We are sorry your visit to our hotel was not as expected. We hope you will reach out to our team and let us know what we can do to make another stay more enjoyable for you.

10/10 Excellent

wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stsy
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Thank you for the fantastic rating, Wallace! We hope you will enjoy another stay at the La Quinta Inn & Suites by Wyndham Eugene again soon.

6/10 Okay

Meagan

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 9, 2024
Meagan, We apologize for the unsatisfactory experience at our hotel. Please reach out to our team and let us know what we can do to make another stay for you better.

4/10 Poor

Darin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are not at all sound proof. I was woke up by simply walking on the floor above me. The building design in ineffective, not allowing its customers to sleep soundly. No parking for moving truck in the parking lot. My tub was not draining well. I had to take a shower with 6" of water in the tub.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 6, 2024
Darin, We apologize for the issues you encountered during your stay at our hotel in Eugene. Many of them can be taken care of right away. We hope your move goes smoothly and that we can provide a better experience for you in the future.

10/10 Excellent

Matthew

Liked: Amenities, property conditions & facilities
Great hotel at a great price, and 24 hour access to pool, hot tub, and workout center is a huge plus.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 6, 2024
We are glad you enjoyed the pool, hot tub, and other fantastic amenities at the La Quinta Inn & Suites by Wyndham Eugene, Matthew. Thank you for sharing an awesome rating and review with other travelers to the area.

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Near the water and had a great view. Would stay here again with my family.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 5, 2024
Erica, We await another visit from you and your family to the La Quinta Inn & Suites by Wyndham Eugene. Thank you for the excellent rating and review. We are delighted you enjoyed the surrounding area of our hotel and the lovely view.

8/10 Good

William Earl

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 4, 2024
William, We are pleased you enjoyed a comfortable experience at our hotel in Eugene. We hope you will give us another opportunity to provide the ultimate guest experience in the future.

10/10 Excellent

Oleta

Liked: Property conditions & facilities
Very nice facility
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 3, 2024
Olieta, Thank you for taking a moment to rate and review our La Quinta Inn & Suites in Eugene. The Staff is dedicated to making visitors as comfortable as possible, and we are delighted to have been your hosts.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Convenient location, breakfast, 24 hour pool. Staff was friendly and rooms/hotel itself was very clean and kept up. Would definetly stay here again!
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
We look forward to welcoming you for another wonderful experience at the La Quinta Inn & Suites by Wyndham Eugene, Ashley. Thank you for sharing your review with us. We are delighted you enjoyed the 24-hour pool access and awesome breakfast.

10/10 Excellent

RaeLynn

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 20, 2024
Thank you, RaeLynn, for the excellent rating! It was a pleasure to welcome you to the La Quinta Inn & Suites by Wyndham Eugene for an outstanding stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were great. The breakfast buffet was fantastic. Overall, a great stay.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
Dana, We are thrilled you enjoyed a wonderful stay at the La Quinta Inn & Suites by Wyndham Eugene. Our team will be delighted to know you were happy with the breakfast service, comfortable rooms, and pleasant atmosphere. We hope to see you again soon.

8/10 Good

Erissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
Erissa, Thank you for taking the time to respond to our review request. We are glad you enjoyed your recent visit to our hotel in Eugene and hope you will return to have an even better experience.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
Brenda, Thank you for the great rating. Our team goal is to offer the best possible experience for our guests. We hope you will join us again when you are in Eugene for another visit.

8/10 Good

Deborah

Traveled with family and small children
Liked: Amenities, property conditions & facilities
I've had better but I've had worse the supply of pool towels was very under stocked. Should have had it supplied way better had to wait over 20 mins. for towels
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 18, 2024
Thank you for your review, Deborah. We are sorry for the delay in delivering towels to the pool room. Sometimes, other matters are more pressing and must be addressed. We will try to schedule more visits to check the supply during less busy desk times.

4/10 Poor

VINEET

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very nice helpful and friendly. Sofa bed was very old , worn out; terrible condition. we couldn’t sleep all night.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 16, 2024
Thank you for your kind comments about our staff, Vineet. I am sorry for the uncomfortable condition of the sofa bed. We rely on the important feedback we receive from guests about issues such as this. It will be remedied right away, and we hope you will return to enjoy a better rest at our hotel.

10/10 Excellent

Carlos

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views from my room. I will definitely come back because of your amazing pet policy. Its nice to be able to use the pool area during time when the young guest are fast asleep.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 12, 2024
Thank you for the excellent review, Carlos! We are glad the 24-hour access to the pool room was convenient for you. We are so happy you will return to visit the La Quinta Inn & Suites by Wyndham Eugene again and bring your furry friend.

6/10 Okay

Jean

Business traveler
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned, was dirty inside . The microwave was dirty inside. There were cobwebs all over, especially at the Soda machine. Just disappointing overall.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 11, 2024
Thank you for your feedback, Jean. We are sorry you were disappointed with your recent visit to our hotel. We will immediately address the issues you encountered in the room and other hotel areas. We hope you will return to have a better experience.

10/10 Excellent

Pearl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 2, 2024
Thank you, Pearl, for the 10-star rating! We hope your recent travel to our city was productive, and we look forward to sharing the hospitality of the La Quinta Inn & Suites by Wyndham Eugene with you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 4, 2024
David, We are so glad you had an awesome stay at our La Quinta Inn & Suites by Wyndham Eugene. Thank you for the excellent rating! We would love to host another visit for you!