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Reviews of Swiss Village Inn

2 out of 5
Swiss Village Inn
183 E. Van Buren, Eureka Springs, AR

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 575 reviews" "
Rating 8 - Good. 183 out of 575 reviews" "
Rating 6 - Okay. 132 out of 575 reviews" "
Rating 4 - Poor. 65 out of 575 reviews" "
Rating 2 - Terrible. 36 out of 575 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast, easy, friendly check in.
Stayed 1 night in May 2024
Response from Jay on May 4, 2024
Dear Ashley, Thank you for your wonderful ratings!!

6/10 Okay

Ovadiah

Room had a few spiders and one panel missing in bathroom ceiling. Might stay again- the price was very reasonable so …
Stayed 3 nights in Apr 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jay on Apr 29, 2024
Dear Josh, Thank you for your wonderful ratings. We greatly appreciate it.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very nice. The room was clean, quiet and comfortable. Our TV picture went out and it was replaced immediately. They made sure we had everything we needed. Price was very reasonable and would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Jay on Apr 9, 2024
Dear Pamela, Thank you for such a wonderful review!! We will be glad to see you again as our valuable guest.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will stay here again
Stayed 2 nights in Mar 2024
Response from Jay on Mar 18, 2024
Dear Michael, Thank you for your review!! We appreciate your business.

10/10 Excellent

Betty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on Jan 22, 2024
Dear Betty, Thank you for your wonderful ratings!! Appreciate it

6/10 Okay

Aaron

Stayed 3 nights in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Jay on Mar 18, 2024
Dear Chris, Thank you for your wonderful rating for your stay. We appreciate your business.

10/10 Excellent

Rick Scholes

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and well kept for an older hotel. It was close to the places we wanted to go and very affordable.
Stayed 2 nights in Oct 2023
Response from Jay on Oct 30, 2023
Dear Rick, We are really grateful for your kind words. Your wonderful feedback will help other guests to make the choice. Thank you again for your super kind feedback.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, having the in room jacuzzi was awesome and the room was very clean. The Inn could use a bit of a face lift but is definitely budget friendly and in a great location.
Stayed 1 night in Oct 2023
Response from Jay on Oct 28, 2023
Dear Jesse, Thank you for choosing the Swiss Village Inn. for your stay. We hope that this is just the first of many visits and that you will feel at home with us. We really appreciate your feedback.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious with desk, table and recliner. A chair outside the door and an ashtray on the ledge was very thoughtful. This is a great place for the price.
Stayed 1 night in Oct 2023
Response from Jay on Oct 18, 2023
Dear Karen, We really appreciate your kind words and ratings. Thank you for leaving such a wonderful review!!

8/10 Good

Ricky, Estes Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jay on Oct 18, 2023
Dear Ricky, Thank you for your ratings!! We really appreciate your business.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
The place was quiet, clean and friendly - a nice, no-frills, low cost stay.
Stayed 1 night in Oct 2023
Response from Jay on Oct 18, 2023
Dear James, Thank you for your feedback. We appreciate your business and the ratings left by you for our property.

8/10 Good

Jo

Stayed 2 nights in Sep 2023
Response from Jay on Oct 18, 2023
Dear Jo, Thank you for your wonderful ratings!!

4/10 Poor

Marva

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was non smoking but reaked of old smoke of years of being smoked in. Not as pictured
Stayed 1 night in Aug 2023
Response from Jay on Aug 22, 2023
The room was absolutely similar as pictured. Any issue regarding the room can resolve with a straight conversation with the front desk. There is no issue we found as you mentioned.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Check i fast, clean room
Stayed 1 night in Jul 2023

10/10 Excellent

Alexis

Stayed 2 nights in Jun 2023

2/10 Terrible

Geta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Porter

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again.
Stayed 3 nights in Jun 2023
Response from Jay on Jun 26, 2023
If you have any issues with your room, Why di you stayed at the hotel? You have to ask to cancel and get your money back!!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It was terrible. Door knob half way off. Room very old. Looked like people living in hotel. Kids above running crazy. I left, didn't even stay. Won't stay there again.
Stayed 1 night in Jun 2023
Response from Jay on Jun 24, 2023
If you are real why did you leave the review as anonymous? You are afraid of lying?

6/10 Okay

Gene

Stayed 3 nights in Jun 2023

8/10 Good

Jennifer

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jay on Jun 8, 2023
Dera Jennifer, Thank you for your ratings!! We appreciate it.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great affordability and clean.
Stayed 3 nights in Jun 2023
Response from Jay on Jun 5, 2023
Dear Elaine, Thank you for your ratings and review!! We appreciate your business.

6/10 Okay

Daniel

Stayed 3 nights in May 2023
Response from Jay on Jun 2, 2023
Dear guest, Thank you

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Needs some updating, but bed, shower was good, and it was clean
Stayed 1 night in May 2023
Response from Jay on May 27, 2023
Dear Sally, Thank you for your ratings and suggestions!! We are on the way to updating.

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in May 2023
Response from Jay on May 25, 2023
Thanks for your ratings

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I was so happy with this place that I extended my stay for an extra couple of nights. Perfectly clean room and bathroom, feels safe and comfortable, and the staff has been so friendly and kind. Highly recommended.
Stayed 2 nights in May 2023
Response from Jay on May 17, 2023
Dear guest, We are very grateful for your appreciation.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly for the price it was great.
Stayed 1 night in May 2023
Response from Jay on May 10, 2023
Dera Heather, Thank you for your wonderful ratings!!! We really appreciate it.

10/10 Excellent

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about my stay would stay there again
Stayed 1 night in Apr 2023
Response from Jay on Apr 23, 2023
Dear Ronnie, Thank you for your ratings!! Appreciate it.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
This place was dirty. Brown water came out of the faucet. The front door was not secure. Dirt and grime all over the walls. The bed was really uncomfortable and the bed frame was made out of metal and was so loud. Can’t believe how much they charged me to stay in this place and I’m really disappointed.
Stayed 1 night in Mar 2023
Response from Jay on Mar 19, 2023
Dear guest, We are extremely sorry that your stay was not comfortable.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Was an ok stay. Very quiet, but off-season. Nothing really outstanding, just a economic place to stay.
Stayed 1 night in Mar 2023
Response from Jay on Mar 14, 2023
Dear John, Thank you for your valuable feedback.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a night getaway.
It was a good stay, I think we were the only ones in the hotel for the night so it was quiet. The room was clean and had lots of room. The bed was our only issue. It was on some kind of metal frame that made awful noise when you made any movement. Other than that the bed was great, sheets were clean and the comforter was warm. We had a jacuzzi room and the spa tub was great and clean.
Stayed 1 night in Nov 2022
Response from Jay on Nov 16, 2022
Dear Nicole, Thank you for your kind words!!! We really appreciate it. We also make a note about your bed issue that will resolve asap. We are really sorry about it.

8/10 Good

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jay on Nov 15, 2022
Dear Mason, Thank you for your ratings.

2/10 Terrible

troy

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Beds where horribly uncomfortable. Stains on the sheets. The shower barely worked and the Spicket for the bath didn’t work at all. And when I complained he was really rude.
Stayed 1 night in Oct 2022
Response from Jay on Oct 24, 2022
C'mon, grow up man, Next time try to find a place that can accommodate your whole family of 6 in the same room for the price of 1 person.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Just a weekend getaway with my husband. The hotel was older as you could tell from the peeling wallpaper but it was very clean. Stayed in room 207, upstairs. Owner was friendly.
Stayed 2 nights in Sep 2022
Response from Jay on Oct 4, 2022
Dear Tina, Thank you for your review!! We appreciate your business.

6/10 Okay

Harvard

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was clean but very dated. Wall paper was pealing off the walls in most areas. No elevator…would have been nice to know as 2 people had bad knees . Could be a decent place with some fixing up… fix the wall paper and bad patch job on the ceiling …and the beds could use some help. My bed was okish, friends bed was on a cot type platform, it was not comfortable at all.
Stayed 2 nights in Sep 2022
Response from Jay on Oct 4, 2022
Thanks

6/10 Okay

Verified traveler

Disliked: Cleanliness
The rooms need to be cleaned prior to being checked into. We had to clean the hot tub and the shower prior to use to get rid of the spider webs.
Stayed 2 nights in Sep 2022
Response from Jay on Oct 3, 2022
Leaving the review as anonymous, make no sense. If you were a genuine guest you mention your name and you can ask for a room change or refund if you find an issue with your room.

6/10 Okay

Teresa

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good Location OK Motel
The motel was centrally located so easy to get everywhere within minutes. The freezer did not work couldn’t get it to freeze anything. Had coffee maker and 1 pkg of coffee no filters for a 3 night stay. First night was there went to turn ac up and stepped on a sliver of glass liked to never get it to stop bleeding. They did not change sheets the whole time we were there we did get clean towels every day. Manager was very nice made sure floor was mopped so no more glass which I can understand why didn’t see it but still. If I had nowhere else to stay I’d stay there again just because of location
Stayed 3 nights in Sep 2022
Response from Jay on Oct 4, 2022
Thanks

6/10 Okay

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
carpet dirty. Shower water whistling tv wouldn't come on bed sheet had hole in it
Stayed 1 night in Sep 2022
Response from Jay on Oct 4, 2022
Thank you for your business

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good enough for the money.
Stayed 1 night in Sep 2022
Response from Jay on Nov 15, 2022
Thank you James

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, room comfort
Fair- good stay
For what we was doing was just to sleep we came down on motorcycle so was out all day it was fine. The rooms needs a make over out dated for sure. Tv you can turn off change stations and do the volume but you couldn’t turn tv on with the remote. The walls needs to be stripped of the wallpaper and painted. Carpet needs to be renewed and all the end tables and phones needs to be updated.
Stayed 3 nights in Sep 2022
Response from Jay on Sep 5, 2022
Dear Glen, Thank you for your suggestions, We will consider them as a part of renovations. Thank you for your business.

8/10 Good

Nolden

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a bad stay.
Check in was great, room was good enough for the price. The morning breakfast was bread and toaster nothing to put on it.. There was ceral and no milk
Stayed 2 nights in Sep 2022
Response from Jay on Sep 5, 2022
Oh yes, We do not have breakfast!!! There are some items for kids only.

6/10 Okay

Ken

Served the purpose of a quick overnight stay.
Stayed 1 night in Aug 2022
Response from Jay on Sep 15, 2022
Dear Ken, Thank you

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jay on Aug 20, 2022
Dear Don, Thank you for your ratings!!! We really appreciate it.

10/10 Excellent

Virginia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. We had 215 and 216 for the weekend. Staff is awesome rooms were clean and property is walking distance from a lot bog things. We will be back!!!
Stayed 2 nights in Aug 2022
Response from Jay on Aug 19, 2022
Dear Virginia, We are very thankful for your kind words. We will look forward to you as our valuable guest in near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly owner and great location at a reasonable price. I will be back.
Stayed 1 night in Aug 2022
Response from Jay on Aug 15, 2022
Dear Michael, We are happy to hear that you find your stay comfortable and appreciative. Thank you!!

6/10 Okay

Donny

Liked: Cleanliness, room comfort
Just ok no perks. Hotel needs updated.
Stayed 2 nights in Aug 2022
Response from Jay on Aug 9, 2022
Just ok

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2022
Response from Jay on Aug 3, 2022
Dear Carolyn, Thanks for your ratings!!! We appreciate your feedback.

10/10 Excellent

Patsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jay on Jul 15, 2022
Dear Patsey, Thank you for your rating for your stay!! We really appreciate it.

10/10 Excellent

Alton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. Pool was good. No problems. Staff was friendly. Will stay here again.
Stayed 1 night in Jul 2022
Response from Jay on Jul 15, 2022
Dear Aton, Thank you for your review. We will be looking forward to you as our valuable guest. Thanks