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Reviews of Cobblestone Inn & Suites - Fairfield Bay

3 out of 5
Cobblestone Inn & Suites - Fairfield Bay
100 Lost Creek Parkway, Fairfield Bay, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 260 reviews" "
Rating 8 - Good. 66 out of 260 reviews" "
Rating 6 - Okay. 11 out of 260 reviews" "
Rating 4 - Poor. 7 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Thank you for the review! We appreciate your business and are happy you found our hotel clean, as that is extremely important to us. Please come back soon and stay with us again!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay at Cobblestone again. Our room was nice and the staff excellent. The breakfast was typical. The prices were a bit high, but it was at the time of the eclipse. The parking was somewhat awkward.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you so much for reviewing our hotel! We were happy to have all the Eclipse visitors with us and we hope you come back again to visit us soon!

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and safe. Breakfast is always great. Highly recommend.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you so much for the kind review! We will be sure to pass along the compliments to the appropriate departments. Please come visit our area again!

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Thank you so much for taking the time to review our hotel. We appreciate the positive comments and hope that you visit us again soon!

8/10 Good

Kim

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 12, 2024
Thank you for taking the time to rate our hotel! We hope you return again soon and give us a chance to impress you again!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The place was clean and quiet. It was nice to have a hot breakfast in the restaurant area. Fresh roses on the tables were a nice touch. The value was spot on.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Thank you so much for taking the time to share your thoughts on our hotel! We sincerely appreciate your positive review and hope to see you back here again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable. Just wish there was a working TV guide and more channels. There were only sports channels and a few others...
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Thank you for the review. We're sorry about the channel situation and are working to correct it. We look forward to your next visit

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 14, 2023
Thank you for the positive review, we look forward to your next visit.

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Quaint little hotel.
Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Thank you for the positive review, we look forward to your next visit.

10/10 Excellent

rob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Appreciate your input, please visit us again in the near future.

10/10 Excellent

William

Liked: Property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023
Response from GM on Nov 10, 2023
Thank you, please don't hesitate to visit us in the near future.

10/10 Excellent

Curtis

Stayed 1 night in Oct 2023
Response from GM on Dec 14, 2023
Thank you for the positive review, we hope you visit us again in the near future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff, quiet, clean, attractive
Response from GM on Oct 11, 2023
Thank you for the review and ,comments. We look forward to your next stay.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful facility. Very helpful staff.
Stayed 1 night in Sep 2023
Response from GM on Oct 11, 2023
Appreciate you review. Please don't hesitate to stay with us in the future.

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on Oct 11, 2023
TY for the review, we appreciate you staying with us!

10/10 Excellent

James

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was all great and really nice room and staff
Stayed 3 nights in Sep 2023
Response from GM on Oct 11, 2023
Thank you so much for the positive review. We look forward to your next visit!

10/10 Excellent

Devin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location is perfect for a weekend in Fairfield bay!
Response from GM on Sep 24, 2023
We appreciate your review 7 look forward to your next stay.

6/10 Okay

Kevin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in lady was not very good. She never smiled and failed to instruct us on where to park.
Stayed 1 night in Sep 2023
Response from GM on Sep 24, 2023
We're sorry you had this experience & have taken corrective action. We look forward to your next stay.

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel manager was very attentive
Stayed 1 night in Sep 2023
Response from GM on Sep 13, 2023
Thank you for the review, we look forward to your next visit.

6/10 Okay

Karen

Stayed 1 night in Aug 2023
Response from GM on Sep 24, 2023
We're sorry not to earn a higher rating, please let us know what we can do in taking corrective action on your next stay. Thank you for staying with us.

10/10 Excellent

Candace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain ride
Stay was comfortable and service was good. Everyone there was very friendly. Woukd definitely stay again
Stayed 2 nights in Aug 2023
Response from GM on Aug 22, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from GM on Sep 13, 2023
Thank you for the review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

Joyce

Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, i regret not booking with them earlier. Fairfield Bay has so much to offer. The hotel was exceptional, especially for the price. Very impressed will be there again for black out on the bay!! This hotel is located in a perfect area and the amenities are wonderful it is a very nice place.
Stayed 1 night in Jul 2023
Response from GM on Aug 22, 2023
Thank you for the review, we look forward to your next visit!

8/10 Good

John

Stayed 1 night in Jul 2023
Response from GM on Aug 22, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was amazing. We will definitely be staying again when in the area. Highly recommend
Stayed 1 night in Jul 2023
Response from GM on Jul 26, 2023
Thank you for the review, we look forward to your next visit.

10/10 Excellent

Chuck, Jacksonville

Stayed 1 night in Jul 2023
Response from GM on Aug 22, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly . Elevator was horrible
Stayed 1 night in Jul 2023
Response from GM on Jul 20, 2023
Thank you for the review, we look forward to your next visit.

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities unavailable
Amenities weren’t available. Tried to eat at restaurant twice but was told it was closed for the day. Gym was closed for ??? reason. Pool unavailable
Stayed 2 nights in Jun 2023
Response from GM on Jun 30, 2023
Thank you for the review, the Gym has a equipment malfunction, we're working to correct it as soon as parts arrive. All guests have a complimentary membership to our local health club 4 blocks away. We're sorry you expected a pool, the hotel has no pool. We are always working to improve our facilities, we appreciate your input & look forward to your next visit.

10/10 Excellent

Tonie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, had a restaurant, and had friendly service. It was close to the lake, but away from all the traffic. Nice place.
Stayed 1 night in Jun 2023
Response from GM on Jun 30, 2023
Thank you for the review, we look forward to your next visit.

4/10 Poor

Alana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed Overall
You have to park across the street. They dont have their own parking lot. Very inconvient and dangerous with small children and lots of bags. The site says they have a pool, which they do, but it's a mile from the hotel. You have to drive to the pool and drive back soaking wet. Also inconvient with small children. The fitness center on site was also out of order. The restaurant in the lobby was very delicious, but the service sucked. It took 20 minutes to order our meals and over an hour for our food to come. Took over 45 minutes just to get the appetizers. I would have been more upset if the food wasnt good, but it did taste fantastic. The beds are comfy. The hotel service and cable channels are terrible. Bring a computer to stream something if you want to watch tv.
Stayed 1 night in Jun 2023
Response from GM on Jun 19, 2023
We're sorry you were disappointed in your stay, we appreciate the information as we're always striving to improve. We look forward to your next visit.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from GM on Jul 20, 2023
Thank you for the review, we look forward to your next visit.

10/10 Excellent

Raymond

Stayed 1 night in May 2023
Response from GM on Jul 20, 2023
Thank you for the review, we look forward to your next visit.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at Cobblestone due to it's friendly staff (need directions a lot), great food and clean comfortable rooms. Thanks so much for a great nights rest after a 7 hour trip to Fairfield Bay.
Stayed 1 night in Jun 2023
Response from GM on Jun 8, 2023
Thank you for the review, we look forward to your next visit.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on May 29, 2023
Thank your for responding to the review, we look forward to your next visit

8/10 Good

CASEY K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on May 16, 2023
Thank you for the review, without your input we couldn't keep striving to improve.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and facilities. Outstanding staff. All good!
Stayed 1 night in May 2023
Response from GM on May 16, 2023
Thank you for the positive review, we look forward to your next visit.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
come on
Stayed 1 night in May 2023
Response from GM on May 16, 2023
Thank you for the positive review, we look forward to your next visit.

10/10 Excellent

william, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and good restaurant. Nothing really close by. Clean and in great condition. Had to park across the street but it was free and not too inconvenient.
Response from GM on May 1, 2023
Thank you for the review, we look forward to your next visit.

10/10 Excellent

william, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place with good reasonably priced restaurant / bar. Clean and comfy. Friendly staff.
Stayed 1 night in Apr 2023
Response from GM on Apr 29, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

larry

Liked: Cleanliness, property conditions & facilities, room comfort
love the area
We have stayed here on 5 different trips. it is always clean and comfortable and you can a suite for a great price
Stayed 1 night in Apr 2023
Response from GM on Apr 29, 2023
Thank you for the review, we look forward to your next visit!

10/10 Excellent

Donita

Stayed 1 night in Apr 2023
Response from GM on Apr 17, 2023
Thank you for staying with us, we look forward to your next visit!

4/10 Poor

Sam

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was a event going on that I was not aware of or told to till after I checked in. We could not use the restaurant. It had a band or DJ music that was loud. I could not get any rest. Overall very disappointed.
Stayed 1 night in Mar 2023
Response from GM on Mar 29, 2023
We apologize for the unpleasant experience regarding customer service & breakfast. These issues have been addressed, we appreciate your input and hope we gain the opportunity to enjoy our facility in the future.

8/10 Good

CASEY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on Mar 29, 2023
Thank you for the input, we look forward to your next visit and the opportunity to improve our service.

8/10 Good

Verna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Breakfast service needs attention. No hot water for tea. Only one plate available. Tables were empty but not cleared. Food was not warm.
Stayed 1 night in Mar 2023
Response from GM on Mar 29, 2023
We apologize for the unpleasant experience regarding customer service & breakfast. These issues have been addressed, we appreciate your input and hope we gain the opportunity to enjoy our facility in the future.

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in, Great room, good price, ok breakfast. Parking isn't great but its fine you just have to walk about 75 to a 100 yards and cross a highway. Over-all, for the money and area it's not bad at all.
Stayed 1 night in Feb 2023
Response from GM on Mar 29, 2023
Thank you for sharing the positive experience

8/10 Good

Beverly

Stayed 1 night in Feb 2023
Response from GM on Feb 21, 2023
Thank you for the kind review, we look forward to your next visit.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from GM on Feb 21, 2023
Thank you for your kind review, we look forward to your next visit.

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with the room and customer service was wonderful ,however there is like no parking.
Stayed 1 night in Feb 2023
Response from GM on Feb 8, 2023
Thank you for the positive review, we look forward to your next visit!