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Reviews of Castle Rock

2.5 out of 5
Castle Rock
1313 S Milton Rd, Flagstaff, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 205 out of 293 reviews" "
Rating 8 - Good. 66 out of 293 reviews" "
Rating 6 - Okay. 14 out of 293 reviews" "
Rating 4 - Poor. 6 out of 293 reviews" "
Rating 2 - Terrible. 2 out of 293 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian, Elk Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated and very clean. Nice beds. Owner was very nice and gave a tour of the room to explain how to use the heater controls. Coffee in the room, however it is located between a Starbucks and McDonalds so it's a 1 minute walk for other coffee if thats your thing. Will definitely stay here again.
Stayed 1 night in May 2024

8/10 Good

YVONNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

YVONNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Traveled with family
Liked: Property conditions & facilities
We received a very warm welcome from the staff! Our room was very comfortable and clean! This facility has been very nicely updated with new beds, linen and a nicely remodeled bathroom! We enjoyed our stay very much!!
Stayed 1 night in Apr 2024
Response from Sonia Manager on Apr 28, 2024
Thank you Mark we were please to have you as a guess!

8/10 Good

Xiaojun

Traveled with family
Liked: Cleanliness, staff & service, amenities
The owner Sonia is a friendly and nice, gave a lot of advice. The property is old, it took time to get hot water, there is no place to put the cloth in the bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sonia Manager on Apr 28, 2024
Thank you!

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints about our stay here. Their beds and linens were so comfortable - we definitely slept well.
Stayed 1 night in Mar 2024

10/10 Excellent

Mainaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Phone check in was odd and uncomfortable in cold, windy, rain. Room cleaned disinfectant left strong smell. All else was fine.
Stayed 2 nights in Mar 2024
Response from Sonia Manager on Apr 30, 2024
I have wall plug in fragrance and I usually tell people if they do not like the fragrance unplug out of the wall. Also is not my fault if the weather was cold and windy, rain.

10/10 Excellent

Adrian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was perfect in every way for our trip. I highly recommend this place. From check in to check out it was A
Stayed 1 night in Mar 2024
Response from Sonia Manager on Mar 27, 2024
Thank you so much! have a nice day!!

10/10 Excellent

Joyceleane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks to be recently renovated, and the bedroom and bathroom were very nice. Sheets on the bed where the smoothest I’ve experienced in a while… Very nice. A few plastic glasses on the sink counter would be a nice touch.
Stayed 1 night in Mar 2024
Response from Sonia Manager on Apr 30, 2024
I have plastic glasses in the sink maybe the cleaning lady forgot to put some glasses.If you need anything I am here to serve you.You can always ask in the front desk if you need anything.

10/10 Excellent

Tobias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Clean and cozy. Will stay there again if I come back to Flagstaff
Stayed 1 night in Mar 2024

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was very nice and took the time to show me my room and make sure everything was alright when I checked in
Stayed 1 night in Mar 2024

10/10 Excellent

Briana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cute! Highly recommend for other visitors
Stayed 1 night in Mar 2024
Response from Sonia Manager on Apr 30, 2024
Thank you Briana!

10/10 Excellent

Karla

Stayed 1 night in Mar 2024
Response from Sonia Manager on Apr 30, 2024
Thank you Karla!

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old motel but has been completely remodeled. It is beautiful and a nice, quaint little hotel. The owner actually took the time to show us to our room and how to work everything in the room. Will definitely stay again!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a lot of areas.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rubin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great experience, comfortable and clean room, friendly staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and helpful. We ended up extending our stay and we were able to keep the same room.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wicked stay!
Sonia was awesome up at the front desk. The stay was wonderful, just perfect!
Stayed 1 night in Nov 2023

8/10 Good

Jimmy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud next door guest
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, the people were friendly, and it was the best room for the money.
Stayed 1 night in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Isabel, Albuquerque

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice rooms bathrooms are really nice, McDonald’s is right next door target in front of the hotel. Staff is super friendly!
Stayed 1 night in Nov 2023

10/10 Excellent

Franz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and quiet. The host are excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small comfy room, perfect for solo traveling. Staff was very friendly and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Phillip, Boiling Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and nice clean quiet room.
Stayed 1 night in Nov 2023

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Only downfall was no coffee service or microwave in room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful and the rooms very nice and extremely clean
Stayed 1 night in Nov 2023

4/10 Poor

Todd

Liked: Cleanliness
No early check in! We arrived at 1pm and asked for early check in and the front desk attendant asked for $25 cash to have the room expedited. Furniture was from Walmart and the bed was extremely uncomfortable. Guessing the location warrants the nightly rate? Will not be staying here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable overnight stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Manager Sonia on Oct 24, 2023
yes clean and new thank you for you review!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good price. Poor water pressure.
Stayed 1 night in Oct 2023
Response from Manager Sonia on Oct 24, 2023
Thank you !

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. I was very happy with my stay. The staff was so friendly and helpful. I felt very welcomed. The only thing I wish I had was a microwave, I survived tho. There were so many places nearby to eat I was pleased.
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Castle Rock is a clean and comfortable hotel. The room had plenty of space and was nicely decorated.
Stayed 2 nights in Oct 2023

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff. Nice stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen, Newbury Park

Stayed 1 night in Oct 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stop over
The staff were very accommodating.
Stayed 1 night in Oct 2023