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Reviews of Motel 6 Flagstaff, AZ - Butler

2 out of 5
Motel 6 Flagstaff, AZ - Butler
2010 E Butler Ave, Flagstaff, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 322 out of 1062 reviews" "
Rating 8 - Good. 287 out of 1062 reviews" "
Rating 6 - Okay. 177 out of 1062 reviews" "
Rating 4 - Poor. 119 out of 1062 reviews" "
Rating 2 - Terrible. 157 out of 1062 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
imagine being told theres no AC, then get handed a heater to make up for it
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, very close to the freeway
Stayed 1 night in May 2024

4/10 Poor

Cheryl, Prescott Valley

Disliked: Cleanliness, property conditions & facilities
Not a pleasant experience. Room was small and dark, heat didn't work, refrigerator didn't work, poorly insulated.
Stayed 1 night in May 2024

4/10 Poor

Kisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dirty sheets and hair on towel.
Stayed 1 night in Apr 2024

10/10 Excellent

Tonnita

Liked: Staff & service
Disliked: Property conditions & facilities
They have cleanest room. The property needs to be wash, the sidewalk, etc
Stayed 1 night in Apr 2024

6/10 Okay

James

Traveled with partner
Disliked: Property conditions & facilities
Poor maintenance. In the morning we got there. Someone had painted the island and the curb right next to the parking with oil base paint. They didn’t check the forecast. It rained that evening when we checked in I stepped out of the truck right onto it got the paint all over my shoes in my truck.
Stayed 2 nights in Apr 2024

2/10 Terrible

Isaac

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate zero stars I would, this has been the worst motel I’ve experienced. We were booked to stay for 4 nights, but on the first night there were stains on the bed sheets, the toilets did not flush, the shower did not drain, the dead bolt for the door did not work, and we could hear people yelling and crying from other rooms at multiple times throughout the night. When we went to talk to the front desk about getting a refund for the remainder of the stay we were told to get in touch with Expedia. Expedia told us to work it out with the motel staff, the same lady that told us to get in touch with Expedia then changed her story and said that Expedia is supposed to contact the motel and that the motel will just ignore or deny Expedia’s request. Needless to say I didn’t get refunded. Awful service, sleeping in your car would be better than here.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Isaac,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Maz K.#Team6

6/10 Okay

Carrell

Liked: Staff & service, property conditions & facilities
Very nice for a motel 6.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Carrell,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants nearby, close to route 66
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Thomas, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

4/10 Poor

Kathy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Noisy Loud mattress lumpy and furniture pealing and floors very scratched I paid for insurance and have no refund or way to get ahold of them and I booked thru Expedia They should have let me know by now where my refund for Motel 6 is
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Kathy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Motel 6 was okay.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi April, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

8/10 Good

Forbes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Adriann

Liked: Staff & service
The room floor was dirty.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Adriann, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
I like that Motel 6 doesn't charge for things I don't need. But cutting shampoo is ridiculous.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Jay, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

TONY

Room was clean, employee room next door was very noisy, room 102 on the other side was even louder. Guest in room 102 were loud and arguing, constantly slamming doors until around midnight. Not sure what employees were doing., but I could hear children. I will never stay in another motel 6
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Diane

Traveled with family
Liked: Amenities
Good place
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Diane,Thank you for the excellent review! Maz K.#Team6

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in & helpful staff
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Jingyuan, Calgary

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Jingyuan,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Sebastian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like the old motel 6. Very clean and pleasant
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Sebastian,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Tonnita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Tonnita,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Leron

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a major revamp and the whole time I was there I felt unsafe. With people strolling through at 2am! Banging on doors and what not!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Leron, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

Kyle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Kyle,Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Devin, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
The beds were good enough
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Sharon, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Walter, Espanola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would considering staying again.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Kim, glendale

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Ground was dirty. Not the cleanest sheets. Weed smell the entire time outside. Staff was not present, had to look for staff member. Good pricing. Not terrible for the price, but could have been better.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Kim, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Karen, Los Angeles

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Service good. The young woman at the desk was super nice. Room was fine.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Karen,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Benjamin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

christopher

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Christopher,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Leopoldo

👍
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Leopoldo,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Jacob,Thank you for the perfect rating!Lilith#Team6

8/10 Good

dariusz

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Good clean room, good location close to highway and downtown. Reasonable price. Pet friendly, parking.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Adam

Stayed 1 night in Feb 2024

6/10 Okay

Dermot

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Dermot, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

Robert

Floors under bed against the wall very dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Robert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

DONGYUN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
service person was really rude
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Dongyun,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Volodymyr

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Traveler,Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Edgar

Traveled with family and small children
Liked: Staff & service, amenities
I like that its pet friendly and that the staff was friendly and helpful. I didn't like that it was a little dirty and the bathroom door didn't closed.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Edgar,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on Mar 8, 2024
Hi Cecil, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 23, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Darrell

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Donica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was great
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Donica,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Steven

Traveled with family
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 23, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place
The place sucks, I was accused of smoking in a non smoking room and not given a refund at check in, prior to this I had stayed at this nasty place for almost 2 weeks straight, now they wanted to steal my money. I will never use hotels. Com ever again
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi David,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
POWER OUTAGE FOR HOURS NO TV NO LIGHTS NOT WHAT I EXPECTED JUST WANTED TO RELAX WATCH TV AND ENJOY THE FRONT DESK WAS RUDE DID NOT EXPLAIN WHAT WAS GOING ON
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Martin,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay,was quite .
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Mary,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Diana

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty. The toilet wouldn’t flush and when I removed the top to the tank there was a liquor bottle inside. Will not be returning.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Diana,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 14, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Kiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Kiah,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6