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Guest never checked-in into the hotel. Guest called the hotel to cancel the reservations but we couldn't cancel it because it was on the same day cancellations. As per the Expedia cancellation policy we couldn't cancel it. We are really sorry for the inconvenience. Hope you stay with us in future Thank you
We had a quiet night and was really respectful and very much to our enjoyment to our privacy.
Tybonna
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Tybonna,We are delighted to hear that you had a peaceful stay and that your privacy was respected. Your comfort and satisfaction are important to us, and we appreciate your feedback. If you have any more comments or suggestions, please feel free to reach out to us directly.
6/10 Okay
Randall
May 5, 2024
It was adaquate for what we were doing
Randall
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Randall,Thank you for taking the time to share your feedback with us. We value your input and hope to welcome you back in the future.
10/10 Excellent
Pankaj
May 5, 2024
Pankaj
Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Pankaj,We're delighted to hear you had an exceptional stay at our hotel! Should you have any further feedback to share, please don't hesitate to reach out. We hope to welcome you back soon!
Nice and quiet not far from the little town very pleasant
Michael Ray
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Michael Ray,We're delighted to hear that you enjoyed the peaceful setting near town during your stay. Our team always aims to provide a pleasant experience for our guests. If you have any further feedback or need assistance, please feel free to reach out to our management team. Thank you for choosing to stay with us.
Hello Rudette,We're delighted to hear you enjoyed our convenient location and received friendly service from our team. If you have any other feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!
Woke up to snow in the day we were leaving that we were not prepared for. Hotel staff lent us a brush and shovel to help get our car out!
No bells and whistles at this hotel, but a great place to spend the night if passing through town.
Nancy
Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Nancy,We are pleased to hear that our staff could assist you during your unexpected snowy morning. While we may not have extravagant amenities, providing helpful service is our priority. We hope you had a comfortable stay with us and wish you safe travels on your journey onwards.
The room is ok, don’t expect much. The staff is great
Maria Elena
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Maria Elena, We appreciate your feedback on our room and excellent staff service. Your comments will be shared with our team to ensure a consistent experience for all our guests. If you have any further concerns, please feel free to reach out to our management team for assistance.
4/10 Poor
Ruth
Traveled with family
Apr 13, 2024
Disliked: Staff & service, amenities
Ruth
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Ruth, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to share any further feedback. We value your input and would like to address any concerns you may have.
Clean rooms. Needs some updating but otherwise good for the price.
David
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello David,Thank you for sharing your feedback with us. We appreciate knowing you found your room clean and reasonably priced. Our team always aims to provide a comfortable stay for our guests. If you have any further comments or suggestions, we encourage you to reach out to our management team directly.
6/10 Okay
Jeanene, Palm springs
Apr 8, 2024
Jeanene
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Jeanene,We appreciate you staying with us and hope you had a comfortable visit. Should you have any feedback to share, please don't hesitate to reach out to us. We value your experience and look forward to welcoming you back in the future.
Hello jaihyun,We're thrilled to hear you enjoyed your stay with us while exploring the canyons! Our hotel is delighted to be a part of your memorable experience in the area. We value your positive feedback and hope to welcome you back for another great stay.
Great for a night stay as we passed through Flagstaff on our road trip.
Christine
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Christine,We thank you for choosing our hotel during your time in Flagstaff. We are pleased to hear that you found your stay satisfactory. If you have any further feedback or suggestions, please do not hesitate to reach out to our management team.
Had what we required. Nice bed. Nice towels. Clean.
Maureen
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Maureen,We're glad to hear you found the amenities to your liking during your stay with us. Your comfort is our priority, and it's great to know you enjoyed the bed, towels, and cleanliness of the hotel. Should you have any more feedback or requests in the future, feel free to reach out to us directly.
Check in was pleasant. The man went out of his way to help me print my Grand Canyon pass. Much appreciation.
Breakfast - pancakes, eggs, sausages, milk, cereal, toast, oatmeal, apple, juice, milk, coffee tea and yogurt.
Room - clean, big flat TV, microwave and frig.
Dorris
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Dorris,We are delighted to hear that you enjoyed a positive check-in experience and found our staff accommodating. Thank you for highlighting our breakfast offerings and room amenities. We appreciate your valuable feedback.
The sheets had stains. The toilet was dirty. However, the staff was very friendly and helpful. We were there for only one night, therefore I didn’t bother to complain about it.
jazmin
Stayed 1 night in Jan 2024
Response from Manager on Apr 5, 2024
Hello jazmin, We appreciate your kind words about our friendly staff. We regret to hear about the issues you encountered during your stay. We always encourage our guests to let us know of any concerns during their visit so we can address them promptly and ensure a more enjoyable experience for all.
Abhi went out of his way to make sure we were comfortable. I loved the location of this property , and the onsite laundry as well
Libby
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Libby,We appreciate your positive feedback about Abhi and our hotel's convenient location. The onsite laundry is indeed a convenient amenity for our guests to use during their stay. Thank you for sharing your experience with us.
Hello Ravindrasingh,We are delighted to hear that you enjoyed our breakfast offerings and found our staff to be accommodating during your stay. If you have any further feedback or suggestions for us, please do not hesitate to reach out. We hope to welcome you back in the future for another pleasant stay.
10/10 Excellent
FEBE
Mar 31, 2024
FEBE
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello FEBE,We appreciate you choosing to stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another wonderful stay.
Hello Frédéric,We appreciate your positive feedback and are pleased to hear that you had a perfect experience during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back again in the future.
6/10 Okay
Daniel
Mar 26, 2024
Liked: Cleanliness, staff & service
dated
Daniel
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Daniel,We appreciate your feedback and take all guest reviews seriously. Should you wish to discuss your experience further, please feel free to reach out to our management team for further assistance. Thank you for staying with us.
Hello Timofey,We are delighted to hear that you enjoyed the service from our team members and our breakfast offerings. Your positive feedback is truly appreciated! If there is anything else we can do to enhance your future stays, please do not hesitate to let us know.
It felt safe and secured, though a fence around the property would be really good. Overall it was nice
Mila
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mila,We appreciate your feedback on feeling safe during your stay. Guest safety is a top priority for us, and we will take your suggestion into consideration for future improvements. Thank you for choosing to stay with us!
8/10 Good
Rafal
Mar 17, 2024
Rafal
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Rafal, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Hello Lina,We are delighted to hear that you found our hotel to be a convenient place to stay during your visit to the Grand Canyon. Our team strives to provide a comfortable experience for all our guests. Should you have any feedback or suggestions for improvement, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.
8/10 Good
Roderick
Mar 15, 2024
Liked: Staff & service
Disliked: Cleanliness
It was okay but ready for remodel.
Roderick
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Roderick,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements to enhance our guests' experience. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. Your input is valuable to us as we strive to provide the best possible stay for all our guests.
Hello RAYMUNDO,We are pleased to hear that you enjoyed the friendliness of our check-in staff and found the breakfast to your liking. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay.
I needed a place to get better and it offered me a hot bath and a warm bed it was nice and clean
Valerie
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Valerie,We're delighted to hear that you enjoyed the comfort and cleanliness of our facilities during your stay. If you have any further feedback or require assistance in the future, please don't hesitate to reach out to us.
The room was clean and the beds were super comfortable.
Glenda
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Glenda,We are delighted to hear that you found our rooms to be clean and our beds comfortable. Your comfort is our top priority, and we strive to provide a relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Johny
Feb 25, 2024
Johny
Stayed 1 night in Feb 2024
Response from Manager on Mar 20, 2024
Hello Johny,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.
Hello Kaylee,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another fantastic experience.
Very clean very plesent heater and ac worked great supper close to bearizona would stay again!
Reina
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Reina,We are delighted to hear you enjoyed your recent stay with us, especially our clean rooms and convenient location near Bearizona. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future!
Great staff, very clean, superb location for Bearizona and old town Williams.
Shawn
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Shawn, We're delighted to hear that you enjoyed the service provided by our staff and found our hotel well-maintained. Our convenient location near Bearizona and old town Williams is indeed a highlight for many of our guests. Your positive feedback is greatly appreciated!
For the price, this property was very reasonable. The building is old but kept clean and service was good
elango
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello elango, We appreciate your feedback and are delighted to hear you found value in your stay. Our team works hard to maintain cleanliness and provide excellent service amid our historic building. Your satisfaction is our priority.
Very clean lobby and room. No odor. Staff helpful and responsive. I would stay here again.
Becky
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Becky, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our lobby and room to be clean, and that our staff was helpful and responsive during your stay. We appreciate your kind words and would love to welcome you back in the future.
8/10 Good
WILLIAM
Jan 29, 2024
WILLIAM
Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello WILLIAM, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello Victoria, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello Adithya, Thank you for sharing your feedback about your recent stay with us. We appreciate your thoughts and apologize for any inconveniences you may have experienced. Please feel free to contact our management team directly to discuss your concerns further. We value your input and strive to continuously improve our services.
4/10 Poor
Marsha
Traveled with family
Jan 6, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smoke detector was disconnected and taken away, and all ceiling light fixtures were missing and taken away. Wall lamps had bulbs that were not working. Only 1 side lamp was working with a good bulb. At 6 AM a diesel flat bed truck parked right outside our window turned the engine on for over half an hour, diesel fumes leaked into the room despite the window being closed making the whole room smell like diesel. Terrible way to wake up after a long day of driving.
Marsha
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Marsha, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our maintenance team will be addressing the issues with the smoke detector, missing light fixtures, and faulty bulbs to ensure a pleasant stay for future guests. Your feedback regarding the noise disturbance caused by the truck is duly noted, and we will address the matter accordingly. We appreciate your understanding and hope to welcome you back for a better experience in the future.
8/10 Good
nallely
Traveled with family and small children, Traveled with family
Jan 6, 2024
Liked: Amenities
Good 😊 thank
nallely
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello nallely,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
Hello Rifatul,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. Should you ever have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
We went to the Grand Canyon and we stay one night before our trip. It’s very close from the train station and we had a good hot breakfast at the hotel.
Blanca
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Blanca,Thank you for choosing to stay with us at our hotel near the Grand Canyon. We take pride in our convenient location and we're pleased to hear that you enjoyed our hot breakfast. We hope you had a memorable trip to the Grand Canyon and we look forward to welcoming you back in the future.
Hello Vinod, Thank you for sharing your feedback regarding the AC noise during your stay. We apologize for any inconvenience caused. Our team will investigate this matter further to ensure the noise issue is resolved for future guests. We appreciate your understanding and hope you will give us another opportunity to provide you with a more enjoyable experience.
6/10 Okay
Jamie
Dec 31, 2023
Jamie
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Jamie, Thank you for choosing our hotel for your stay. We value your experience and would greatly appreciate any specific feedback you have so we can address any concerns. Please reach out to us directly so we can assist you further.
8/10 Good
ELOINA, SANTA BARBARA
Dec 30, 2023
ELOINA
Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello ELOINA, We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your recent stay, please don't hesitate to reach out to us directly. We value your feedback and would love to hear from you. We look forward to welcoming you back in the future.
10/10 Excellent
Varsha
Dec 28, 2023
Varsha
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Varsha,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we strive to provide exceptional experiences for all our guests. Should you have any further comments or suggestions, we kindly invite you to share them with us directly. We look forward to welcoming you back in the future.
10/10 Excellent
Samuel
Traveled with family
Dec 27, 2023
Liked: Cleanliness, staff & service
This hotel was a cool chill place. I just wanted a place to sleep and shower that's it nothing fancy. Was there for one night since we just visited the grand canyon and the small town of Wilson.
Samuel
Stayed 1 night in Oct 2023
Response from Manager on Dec 29, 2023
Hello Samuel,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our hotel to be a cool and chill place. We strive to create a comfortable environment for our guests to relax and unwind. We hope you had a pleasant sleep and enjoyed your visit to the Grand Canyon and Wilson.
Hello Santiago,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you felt safe and had a quiet stay. We strive to provide a peaceful environment for all our guests. If you have any further comments or suggestions, please feel free to share them with us.
Horrible experience, staff was rude and very unprofessional. We give zero stars!
Carilyn
Response from Manager on Dec 10, 2023
Hello Carilyn,We're sorry to hear about your disappointing experience. We strive to provide excellent service and will address your concerns with our team. Thank you for bringing this to our attention.