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Reviews of Comfort Suites Forrest City

2.5 out of 5
Comfort Suites Forrest City
320 Holiday Drive, Forrest City, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 937 reviews" "
Rating 8 - Good. 215 out of 937 reviews" "
Rating 6 - Okay. 49 out of 937 reviews" "
Rating 4 - Poor. 23 out of 937 reviews" "
Rating 2 - Terrible. 18 out of 937 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice! The roim was clean and big. The beds are extremely comfortable. The staff were very friendly!
Stayed 1 night in May 2024
Response from Krista R. on May 6, 2024
Thank you for your positive feedback!

10/10 Excellent

Francia Del Carmen, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place
Stayed 1 night in May 2024
Response from Krista R. on May 3, 2024
Thank you for your positive feedback!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and the staff was courteous. The room was very clean and xomfortable
Stayed 1 night in Apr 2024
Response from Krista R. on May 1, 2024
Thank you for your positive feedback! We are glad you enjoyed your stay!

10/10 Excellent

Lizette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Krista R. on Apr 23, 2024
Thank you for your positive feedback!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with dogs and they’re always so nice to put me on first floor near to door near dog walk area. Good coffee machine in lobby is a real plus for me! Influences me coming back. Good food at breakfast.
Stayed 1 night in Apr 2024
Response from brittanee R on Apr 24, 2024
thank you!!!! We look forward to having you again!

2/10 Terrible

RAFAEL

Stayed 1 night in Apr 2024
Response from Krista R. on May 1, 2024
Thank you for your feedback. Unfortunately, I'm sorry that the stay was not as good as you hoped. Hopefully, it will be better at the next hotel you stay at.

10/10 Excellent

Renita

Stayed 1 night in Apr 2024
Response from Krista R. on May 1, 2024
Thank you for your positive feedback!

10/10 Excellent

CRAIG

Stayed 1 night in Apr 2024
Response from Krista R. on May 1, 2024
Thank you for your positive feedback!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krista R. on Apr 5, 2024
Thank you for your positive feedback!

10/10 Excellent

Vanessa

The price is good for what you get. Perfectly adequate, breakfast and price that fits what you get.
Stayed 1 night in Apr 2024
Response from Krista R. on Apr 2, 2024
Thank you for your positive feedback! We are glad you enjoyed your stay.

10/10 Excellent

Howard

Stayed 1 night in Mar 2024
Response from Krista R. on Apr 21, 2024
Thank you for your positive feedback!

8/10 Good

Anyssia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krista R. on Mar 30, 2024
Thank you for your feedback!

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable. The rooms are clean. We just use it as a stopover for one night and the breakfast was really good the next morning.
Stayed 1 night in Mar 2024
Response from Krista R. on Mar 26, 2024
Thank you for your positive feedback!

8/10 Good

Kelli

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was clean. Hotel staff was really nice. My only complaint was they couldnt find my reservation for 20 minutes at checkin.
Stayed 1 night in Mar 2024
Response from Krista R. on Mar 19, 2024
Thank you for your feedback! We're glad you enjoyed your stay! We do apologize for the wait time. We do try our best to check in guests as quickly as possible. Sometimes the system is slow or in this case, the reservation did not show which we don't have control over. Hopefully that does not hinder you coming back in the future.

8/10 Good

Veronica

Stayed 4 nights in Mar 2024
Response from Krista R. on Mar 30, 2024
We appreciate your feedback!

10/10 Excellent

Kyung Woo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception lady, Mary was so nice. The room is so clean. Even though the elevator was not working, we loved to stay
Stayed 1 night in Feb 2024
Response from Krista R. on Mar 4, 2024
Thank you so much for your positive feedback!

10/10 Excellent

Jonathan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the water pressure in the shower. Other than that, EXCELLENT!!
Stayed 1 night in Feb 2024
Response from Krista R. on Feb 14, 2024
Thank you for your positive feedback!

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay.
Wonderful visit. Clean and comfortable with very friendly staff.
Stayed 1 night in Feb 2024
Response from Krista R. on Feb 9, 2024
Thank you for your positive feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice hotel. Everyone was very nice and food was excellent. I did think it was overpriced and the elevator was out so with that out I feel there should have been some discount.
Stayed 1 night in Jan 2024
Response from Krista R. on Feb 7, 2024
Thank you for your feedback. We do apologize about the elevator. We have been waiting for the part to come in to fix it. We have called every place we can possibly think of to get it fixed as quickly as possible.The reason for not being able to give the discount was because your reservation was booked through a third party and we cannot alter the rates.

2/10 Terrible

Leslie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I arrived, there was a sign apologizing that the elevator was out of order. I was traveling with my disabled mother so I wanted to make sure there were no steps for her to climb. We were assigned to room 107. There was noises nonstop coming from the ceiling and walls. I called the front desk and was advised that this room usually is not assigned due to the noise level because the room is underneath the boiler room. However, the agent that checked me in was new and is not aware. She said that I should speak with the manager the next morning for compensation. They offered to give me a room on the second or third floor but I explained that my disabled mother cannot climb stairs and the elevator is out of service. We didn’t get any sleep. I spoke with a woman at the front desk the next morning and she said they can’t compensate me. The entire experience was a nightmare. If I was told about the room in advance, I would not have checked in and would have went to another hotel.
Stayed 1 night in Jan 2024
Response from Krista R. on Jan 30, 2024
I'm sorry the stay was not to your liking. We are still waiting for the part to come in for the elevator so it will be fixed. The room that you stayed in is rented almost every night. I'm sorry for the noise all night, unfortunately it's beside our boiler room. The reason that you could not get compensated is because your reservation was a virtual card in our system, and we cannot alter those types of reservations. Hopefully your next stay at a Choice hotel is better.

10/10 Excellent

Chad

Traveled with family
Liked: Amenities
Nice!
Stayed 1 night in Jan 2024
Response from Krista R. on Jan 29, 2024
Thank you for your feedback!

6/10 Okay

Crystal

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Krista R. on Jan 16, 2024
Thank you for your feedback!

6/10 Okay

Crystal

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I came to stay at Comfort Inn for my dad’s funeral only to know after I booked the elevator did not work. We had a lot of luggage and small kids which made it more inconvenient. Had this been disclosed we could have made other arrangements.
Response from Krista R. on Jan 16, 2024
I'm sorry for the inconvenience of the elevator. We have been waiting for the part to come in for it to be fixed. Our staff strives to do our best to accommodate our guests. We do hope this does not deter you from staying with us in the future!

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facilities. Efficient and effective services. Food good. Parking availability excellent. Towels soft and fluffy, comfortable bed and room temperature good.
Stayed 1 night in Jan 2024
Response from Krista R. on Jan 16, 2024
Thank you so much for your positive feedback!

10/10 Excellent

Almond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Krista R. on Jan 16, 2024
We appreciate your positive feedback!

8/10 Good

Heather

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
Thank you for your feedback! We appreciate it.

8/10 Good

Johnette

Traveled with family
Liked: Cleanliness, staff & service
Needs updating
Needs updated. Elevator was out of service. Toilet bubbled every so often. But there is a hot tub and coffee/cappucino machine
Stayed 2 nights in Dec 2023
Response from Krista R. on Jan 16, 2024
I do apologize for the elevator being out of order. We have been waiting for the part to come in so it can be fixed. I'm glad that you enjoyed the hot tub and coffee machine. We strive to accommodate and to keep our guests happy.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
Thank you for your feedback!

8/10 Good

Jason

Stayed 1 night in Dec 2023
Response from Krista R. on Jan 20, 2024
Thank you for your feedback!

6/10 Okay

William

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Elevaton did not work had to carry luggage up 2 flights of stairs
Stayed 2 nights in Dec 2023
Response from Krista R. on Jan 16, 2024
We do apologize for the inconvenience of the elevator not working. We have been waiting for the part to come in for it to be fixed. Hopefully this does not keep you from staying with us in the future.

10/10 Excellent

YOLANDA

Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
Thank you for your feedback!

10/10 Excellent

Fred and Judy

Liked: Property conditions & facilities
The elevators weee out. The front staff was pleasant.
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
I do apologize for the elevator being out. We have been waiting for the part to come in for it to be fixed. We do appreciate your feedback! Hope to see you next time!

6/10 Okay

Amanda

Traveled with pets
Liked: Staff & service, amenities
Front desk staff was kind and helpful, including property staff who had to get me a new key when mine wasn’t working. Bathtub had rings so might have been older, and toilet didn’t flush immediately, so for these reasons I rated staff highly but cleanliness and room a little lower.
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 20, 2024
Thank you for your feedback. We are glad you enjoyed your stay over all. The rings in the bathtub are from the water. We are working towards getting those removed. Our toilets are a hard flush. Sometimes it takes an extra push to get it to work. We strive to make our guests happy with their stay. We hope to see you the next time around!

6/10 Okay

Shelly

Traveled with family
Liked: Staff & service, room comfort
Not exactly 5 stars
Supposedly 5star reviews. Disappointed. Elevator was broken. Staff was friendly and owners husband offered to carry my luggage. Room could have been cleaner. Breakfast was ok — lots of options.
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 30, 2024
I do apologize about the elevator. We are still waiting for the part to come in to fix it. Our staff strives to keep our guests happy and accommodate to their wishes. We hope to see you next time.

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got in super late. Husband had a smooth check in and they even gave us a room on the first floor since the elevator is broken. Room was clean, bed was comfy and breakfast in the morning was a big plus. Nice and hot. The family throughly enjoyed it!
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
Thank you for your positive feedback!

8/10 Good

Kenneth

Liked: Staff & service
The elevator was out of service, not a problem they gave us a 1st floor room. The carpet was worn and the bathroom was lacking a shower curtain but the manager placed one immediately. The breakfast was okay like many hotels. Not much choice in restaurants on a Monday, but a Popeyes was close. Overall many new hotels opening near by!
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
Thank you for your feedback. We are working on updating our location. We have done some renovations to our hotel. Our staff strives to make our guests happy. We do hope to see you again the next time you are in our area!

8/10 Good

Mary, Arab

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 16, 2024
We appreciate your positive feedback!

8/10 Good

Janice

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Krista R. on Dec 19, 2023
We appreciate your positive feedback!

10/10 Excellent

Shelbie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pull out couch wasn’t comfortable but everything else was amazing. Staff was by far very friendly from house keeping to the front desk were amazing
Stayed 2 nights in Dec 2023
Response from Krista R. on Dec 19, 2023
We are happy that you stayed with us at our location in Forrest City, Ar. I do apologize for the pull out couch not being comfortable, we have been working to make things more comfortable for our guests who stay with us. Our staff strives every day to accommodate to our guests to give them the best stay. Thank you so much for your positive feedback for our staff. We hope you stay again with us.

8/10 Good

Larissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average hotel
Check in was average, the lady didn’t seem thrilled to be there. Elevator was broken so we had to lug all our stuff up the stairs. Our room was dirty and had hair all over the place. Bed was comfy and cable was good. Breakfast was the highlight of the stay.
Stayed 1 night in Dec 2023
Response from Krista R. on Jan 30, 2024
I do apologize for the lady at the desk. Our staff tries our best for the guest to have the best experience and accommodations. I do apologize for the elevator. We are still waiting on the part to come for it to be fixed. However, thank you on your positive feedback about the beds and the breakfast. We hope your next stay is better.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was terrific, the espresso machine a real asset (nothing beats great coffee in the morning! A real gem in a town that has seen better days.
Stayed 1 night in Nov 2023
Response from Krista R. on Dec 5, 2023
Thank you so much for your positive feedback!! We are so glad you enjoyed your stay at our property!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop passing through. My wife noticed I snored less in this bed.
Stayed 1 night in Nov 2023
Response from Krista R. on Nov 30, 2023
Thank you for staying with us at our location! We are glad you enjoyed your nights stay.

8/10 Good

Robin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and very nice. The elevatorwas noisy and made you question if it was going to work or not. Unfortunately there were people on our floor that allowed their children to run and scream thru the hall and room.
Stayed 1 night in Nov 2023
Response from Krista R. on Nov 30, 2023
We are happy you stayed with us at our location. We have had someone come out to check the elevator, however, if it is left open too long, it will make a long noise and close slowly. I'm terribly sorry about the noise in the hallway. Unfortunately, we cannot control that. We hope that does not hinder you from staying with us again.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Krista R. on Dec 19, 2023
Thank you for your positive feedback!

10/10 Excellent

Sotero

Traveled with family
Liked: Amenities
Excellent rooms!!!!! So happy to have found this hotel during road-trip.
Stayed 1 night in Nov 2023
Response from Krista R. on Nov 30, 2023
Thank you so much for the positive feedback! We are glad you enjoyed your stay!

4/10 Poor

Jamarau

Traveled with family and small children
Disliked: Cleanliness
Our room was dirty and the phone in our didn’t work. When we addressed it with the front desk worker she did nothing to address either matter.
Stayed 3 nights in Nov 2023
Response from Krista R. on Jan 16, 2024
I'm sorry your stay was not up to standards. We do appreciate your feedback so we can make the improvements for our guests to be happy.

10/10 Excellent

CHAD

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Krista R. on Nov 24, 2023
Thank you for the positive feedback!

2/10 Terrible

Charles

Stayed 1 night in Nov 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Krista R. on Nov 14, 2023
Thank you for your feedback!

10/10 Excellent

Heather, Riverside

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with easy access to I-40. Pet friendly, with large grassy areas and pet waste stations. All guests with pets are housed on the ground floor, which really helps! Very nice room and bathroom. Duvet is always too hot for me, but linens and bed were otherwise comfortable. Nice breakfast options.
Stayed 1 night in Nov 2023
Response from Krista R. on Nov 9, 2023
We are so glad you enjoyed your stay here at our location. Thank you so much for your positive feedback! We hope that you will stay again with us!