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Rating 10 - Excellent. 501 out of 1003 reviews" "
10 - Excellent
501
Rating 8 - Good. 226 out of 1003 reviews" "
8 - Good
226
Rating 6 - Okay. 105 out of 1003 reviews" "
6 - Okay
105
Rating 4 - Poor. 87 out of 1003 reviews" "
4 - Poor
87
Rating 2 - Terrible. 84 out of 1003 reviews" "
2 - Terrible
84
8.2/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Crystal
Traveled with family and small children
May 10, 2024
Liked: Staff & service
Place could have been a little cleaner. There were not enough towels for guests in the room and there were no sheets for pull out couch.
Traveled with family and small children, Traveled with family
May 8, 2024
The lobby, pool, and breakfast area was nice. The hallways, and our room were in major need of upgrade. Burns in carpet, couch and hide a bed were majorly worn out. Staff was friendly, breakfast was great.
Jonathon
Stayed 1 night in May 2024
10/10 Excellent
Tammy, Cantonment
Traveled with partner
May 5, 2024
Liked: Amenities
Check in was really quick. She asked for a credit card for other charges for $20.00.
Had the worst experience at this hotel. The staff was road, had to move rooms three times for the room the be not a sauna. The front desk was beyond rude, we called the manager after our stay and was told they did they best they could. The manager played games when we asked for her manager. Transferred us back to the front desk for them to transfer us to her. Wouldn't have my worst enemy stay at this hotel! The a/c wouldn't go below 73 degrees but she said that was normal.
Found the hotel to be well kept and clean, it is older but looks like it is well maintained. Will return to it again. Front desk man was very pleasant.
Coenraad
Stayed 1 night in Apr 2024
6/10 Okay
Marion
Traveled with family and small children
May 2, 2024
Disliked: Staff & service
We were given a room that was already occupied by a guest so we walked in on him. Then later that night, a family was given our room and came in to our room. This is unacceptable. Front desk blamed the cleaning staff. I don’t think so … obviously the computerized system the front desk uses has flaws. I don’t recommend this hotel at all.
Great hotel with even better staff. Has all the amenities one would need. Breakfast was thoroughly enjoyed every morning, especially served with warm hospitality by Lesbia and Tabitha (I think that's her name, I called her Octavia...lol). The Wednesday evening social was a wonderful unexpected treat. Would definitely recommend!!!
We had a suite and it looked like it wasn’t even cleaned. The hallways were dirty and the staff was extremely rude. We found cockroaches in our room and the staff just wanted to spray, and then lied about spraying. The staff got mad at our families because we called them out about the dirty room and lying about spraying and kicked us out with our four kids. They even called the police and demanded we leave. We had to find another hotel at 9PM. We are having trouble getting a refund. I’m t was a horrible experience.
we got there at 3 told room was not ready they said they would call us sat in wendys parking lot for two hours went back to hotel and guy said he thought we were called
The pull out sofa was dirty, un made, and 2 inches thick. Pillows supplied by its no pillow cases. Asked front desk as he was trying to help he stopped helping me and preceded
To help a male costumer that was behind me. The body soap was empty (didn’t notice till in shower). Only three towels for 4 guest, one hand towel. I could go on and on.
The suite was very nice. Check in was late —- we felt sorry for the desk clerks. The hotel was full the night before and check in was delayed by as much as 90 minutes. A lobby full of guest who could not get in their rooms. The staff handled as well as possible. Could have provided some up dates… maybe.
Pool area was dirty pool was never clean . wstched other parents refuse to let their kids get in it. rooms dated with lousy bathrooms that had dangerous fixtures that burnt you if you were not careful. food for breakfast was lousy. overall maintenance was really bad. the price was not representative of how bad this place was. rooms are nice size but…usually I sm not harsh but this place wss yucc
dsvid
Stayed 1 night in Apr 2024
4/10 Poor
Jennifer
Traveled with family
Apr 5, 2024
Our room had no hand towels, no wash cloths, no bath mat, no hand soap, no shampoo.
perfect spot for overnight prior to cruise would use again in the future. thank for the free airport shuttle. we arrived too late to take advantage of the managers snack time
Our room had a cockroach. The pillows for the sofa looked really unclean. Thankfully we only needed to stay 1 night. The breakfast staff were really nice to my girls and provided them with bagels even after cleaning.
The rooms are in terrible shape. The carpet is filthy and torn, the bed sheets are thin, stained and don’t fit the mattress. I didn’t want to take my shoes off it was so gross and I definitely didn’t want my kids to touch anything. We had another stay booked there for later this month and we cancelled it and booked across the street because we were so disappointed there.
Rebecca
Stayed 1 night in Mar 2024
10/10 Excellent
Korenne A., Anderson
Traveled with family
Mar 23, 2024
Liked: Amenities
Beds are comfortable, breakfast was great and the staff very helpful.
Our family of 8 stayed very comfortably in an 8-person suite. The separate 2 bedrooms and living area, as well as the kitchenette were all very beneficial for our group! And the kids enjoyed the pool, mini putt, and cornhole! And most especially that the hotel was walking distance to Bass Pro Shops. 😁 A great pre-cruise option.
We checked in at 12am. Our room had trash everywhere and all the beds were unmade. The guy at the front desk was super nice though and put us in another room. The next room was cleaner.
Ashley
Stayed 1 night in Mar 2024
6/10 Okay
Lonnie
Traveled with family
Mar 4, 2024
Liked: Cleanliness, staff & service
Our room was just ok. The front door sticks from multiple coats of paint. The end of the couch was filthy with what looked like barf. Cob webs behind bathroom door.
Upon arrival, our room was not ready for check-in until two hours after we got to the property. We also took a Lyft to the Publix market to purchase food in the meantime after having travelled all day and were tired.