Exterior

Reviews of Holiday Inn Fort Myers - Downtown Area, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 275 out of 782 reviews" "
Rating 8 - Good. 265 out of 782 reviews" "
Rating 6 - Okay. 120 out of 782 reviews" "
Rating 4 - Poor. 65 out of 782 reviews" "
Rating 2 - Terrible. 57 out of 782 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for the one night stay I experienced.
Stayed 1 night in May 2024

2/10 Terrible

Tania

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Rihk Flores on May 21, 2024
TaniaI am sorry that you did not have the experience you expect from Holiday Inn.Please be assured we take your comments seriously.Thank you

4/10 Poor

Illeana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rihk Flores on May 13, 2024
Thank you

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for just one night.Very clean and quiet- while the restaurant had limited choices, food was good
Stayed 1 night in May 2024
Response from Rihk Flores on May 11, 2024
Excellent. We are always happy to hear how we are doing with our service and product.I will ensure your comments are passed on to all staff.Thank you for staying with us and come and see us again soon.

10/10 Excellent

Jhosan D

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good services
Stayed 1 night in May 2024
Response from Rihk Flores on May 9, 2024
JhosanThank you for your review and score. We appreciate all of our guests and are happy that you stay with us was what you expected from Holiday Inn.Come and see us again soon

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service
We stay at this hotel a lot and never have a problem. The only issue we had this time is that there weren’t any outlets by the bed.
Stayed 2 nights in May 2024
Response from Rihk Flores on May 6, 2024
Thank you for your review.I am sorry for the socket situation you had and we will definitely look into the difficulty you had.Please come and see us again soon

8/10 Good

Lindsay, Fountain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad-Hospital nearby, so lots of sirens. Also a lot of homeless nearby. Could use some simple updates. Good-staff was nice, facilities were clean, close to roller hockey rink for tournament.
Stayed 2 nights in May 2024
Response from Rihk Flores on May 6, 2024
Thank you for your review and letting us know about you stay.We are always happy to hear from our guests and to know how we can improve on our service.Thank you for letting us know.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Staff was extremely pleasant and efficient.
Stayed 2 nights in Apr 2024
Response from Rihk Flores on May 4, 2024
DavidThank you for your review.5 of 5 is great and I know that the staff will appreciate your recognition.Please come and see us again soon

6/10 Okay

Stephen

Business traveler
Location, was preferred.
Stayed 5 nights in Apr 2024
Response from Rihk Flores on May 2, 2024
StephenThank you for letting us know about your stay.

10/10 Excellent

ilhan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Thank you
Stayed 1 night in Apr 2024
Response from Rihk Flores on Apr 29, 2024
IhanThank you for your comments about your stay.Please, come and see us again soon

10/10 Excellent

Janet, Lehigh acres

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed are awesome
Stayed 3 nights in Apr 2024
Response from Yadi on Apr 23, 2024
Thank you for your review. We appreciate your feed back!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Services housekeeper very Nice and cleans well
Stayed 1 night in Apr 2024
Response from Rihk Flores on Apr 22, 2024
Thank you for your kind words regarding the service you received during your stay.I will ensure your comments are passed on to our housekeeping department.

10/10 Excellent

Kandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had security guards patrolling the hotel. Nice restaurant connected to the hotel, reasonable prices. Only has a 3ft 6 in Pool and one section of a 5 ft area Pool, no hot tub, but overall very nice Hotel.
Stayed 1 night in Apr 2024
Response from Yadi on Apr 21, 2024
Thank you very much for you review. We look forward to your next stay with us.

6/10 Okay

Jenny

Stayed 1 night in Apr 2024
Response from Rihk Flores on Apr 18, 2024
JennyThank you for letting us know about your stay and I hope you let us know during your stay how we could make it better.We thank you for being our guest and hope you come and see us again soon Best

8/10 Good

Sandra

Stayed 2 nights in Apr 2024
Response from Yadi on May 7, 2024
thank you for your feedback. Hope see you next time.

10/10 Excellent

Reinaldo

Stayed 1 night in Apr 2024
Response from Rihk Flores on May 6, 2024
Thank you for your review which I will share with all staff.Please come and see us again soon.

2/10 Terrible

Hera Van

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rihk Flores on Apr 16, 2024
Hera VanWe are truly sorry that you did not enjoy your stay with us and hope you let us know during your stay so that we could fix this for you.We value all feed back from guests and hope on your next visit to Fort Myers you visit us so we can show that your experience is not typical.Thank you again

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, nice and quite. I was there for one night and it was very nice. The bedroom was clean and nice. The staff were very helpful and nice. I would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Rihk Flores on Apr 8, 2024
FANTASTIC!!!We appreciate you and value you as a guest.The staff works hard to provide the best possible guest experience and we are glad you saw this. Again thank you

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities
The property is in a good location, just a few minutes' drive to restaurants, shops, and bars. The pool area is nice for swimming and laying in the sun. The room was clean and quiet. The only little problem was an aesthetic one- the sheer curtains were mix matched. One side was shorter than the other and the other side had a ripped hem. It seems as if no one gives the room a final look over. I know this is a silly problem, but if I were the manager, I would want to know.
Stayed 1 night in Mar 2024
Response from Rihk Flores on Mar 26, 2024
Thank you for taking time to review your stay.We appreciate all feed back as this allows us to improve on the service we provide and helps departments know areas to fix if needed.We agree that knowing even the smallest things is important as it helps us improve guest comfort and security.Again thank you for your review.

10/10 Excellent

Odilon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , very conveniente location .
Stayed 2 nights in Mar 2024
Response from Rihk Flores on Mar 18, 2024
Thank you for taking time to let us know about your stay.We hope on future visits to area you will come and see us again

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rihk Flores on Mar 11, 2024
Thank you for your 5 of 5 score which will be shared with the team.Come and see us again soon.

8/10 Good

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very warm and staff and property was fabulous We were disappointed that there was not a continental breakfast
Stayed 1 night in Mar 2024
Response from Rihk Flores on Mar 7, 2024
ThomasGreat!!I am glad you had a good stay and we look forward to seeing you again soon.Next time please look into purchasing a breakfast voucher or any online special that includes breakfast.Again thank you for your review.

10/10 Excellent

Ivette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and bar,nice pool and service was excellent.
Stayed 3 nights in Feb 2024
Response from Rihk Flores on Mar 4, 2024
Great!!We appreciate you being our guest and we are glad that the service you received was what you expect from Holiday Inn.We are proud of our staff and the service they give to every guest. Each team member takes pride in all they do each day.Again thank you for your kind words and review

6/10 Okay

Debra

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Whole floor and room smelled musky. Trash cans at elevators were filthy. Door handles inside room filthy. No hangers in closet. Furniture in room was very dinged up, seemed old. Front desk staff very nice and friendly. Restaurant ok- not much on selections, but convenient.
Stayed 2 nights in Feb 2024
Response from Rihk Flores on Mar 4, 2024
Thank you for taking time to contact us regarding your stay. I can assure you that your comments have been passed on to the relevant department to have the issues you mentioned corrected.I am glad that you found the staff very nice and friendly and will pass on your comments.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking for check in. Staff were friendly and helpful. Room was really clean.
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 28, 2024
Thank you for letting us know about your stay.We are sorry you had an issue with parking to check in. The night of your arrival was busy and we apologize that the spaces and covered entrance were busy.We are glad that you found the staff friendly and helpful and that your room was really clean.We thank you for reaching out and hope you come and see us again soon.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service
Kurig in room did not work but there was a Dunkin' Donuts next door. Shower water did not get very warm and, even though I took a quick shower, it was cold by the end.
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 26, 2024
DiannaI am sorry you had the issues you mentioned and can assure you it will be taken care of.Thank you for being our guest we look forward to seeing you soon

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 26, 2024
Sharon,Thank you for being our guest and for letting us know about your stay.Please come and see us again soon

6/10 Okay

Charlton

Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 26, 2024
CharltonThank you for your score.On your next visit we know that we can make it a 5/5.Please come and see us again soon

8/10 Good

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Only issue I experienced is the sheets of the bed. I'm not sure if it's the detergent used or what but it did cause some mild itching to my skin. All staff were helpful and courteous.
Stayed 1 night in Feb 2024
Response from Rihk on Feb 23, 2024
StephenI am sorry you had an issue with the sheets on your bed. We are very careful with the chemical balance we use so that it does not affect our guests. Again I am sorry that it caused you mild itching.We are pleased that your stay with us was to your satisfaction and the staff were helpful and courteous.We are very proud of each department inhouse as they always want to ensure the guest is first in everything.Please come and see us again soon.

10/10 Excellent

Tamala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely accommodating and polite…..
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 23, 2024
TamalaThank you for letting us know about your stay with us.We are always happy to meet and greet our guests and we are happy all staff was polite and accommodating during your stay.Come and see us again soon.

8/10 Good

Julia

Liked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Rihk Flores on Feb 26, 2024
JuliaWe are so grateful that you chose our hotel for your accommodation needs.Thank you for the 4/5 score.

8/10 Good

Strickland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet hotel
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 19, 2024
Thank you for your review and the score you gave us.We work hard every day to ensure your stay is what you expect from Holiday inn.Please come and see us again soon.

10/10 Excellent

ruth

Traveled with family
Liked: Amenities
Surrounding property quite sketchy
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 19, 2024
Thank you for the 5 of 5 score!!Please come and see us again soon

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
close to where we wanted to go. could walk to restaurants. had a restaurant downstairs, great for breakfast.
Stayed 2 nights in Feb 2024
Response from Rihk Flores on Feb 19, 2024
Excellent!We look forward to seeing you again on your next vsit

4/10 Poor

Shavaun

Traveled with partner, Traveled with family
main problem- noise constantly from behind the wall where electricity came, near the refrig..
Stayed 1 night in Feb 2024
Response from Rihk Flores on Feb 15, 2024
Thank you for your comments which have been passed to our maintenance team to check.We have 24 hr front desk team who are able to assist with anything that makes your stay less than satisfactory and we encourage our guest to contact us when in house to take care of any issues.Again thank you for your comments and we hope to see you again when you visit Fort Myers.

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. The beds were very comfy. My only complaint is the hotel could use real curtains instead of just the sheer ones.
Stayed 2 nights in Feb 2024
Response from Rihk Flores on Feb 13, 2024
Thank you for your comments which I have passed on to our housekeeping department.We appreciate all feed back from our guests especially when suggestions are made that can improve on our product.We thank you for choosing us for your hotel needs and look forward to seeing you again.

10/10 Excellent

Lisa Marie

Liked: Cleanliness, property conditions & facilities
Clean and staff was pleasant
Stayed 3 nights in Feb 2024
Response from Rihk Flores on Feb 13, 2024
Thank you for your comments about your stay and staff.We are happy to provide all our guests with the best possible stay and we are glad your stay was no exception.Please come and see us again soon

2/10 Terrible

Jeremy

Disliked: Property conditions & facilities, room comfort
Smoke, noise, permanent residence
Smoke and noise. Apparently this hotel is a full time stay for some less fortunate individuals. This creates a weird environment. We moved rooms because of the smoke and the front desk gave another guest keys to our room! Wow! Not fun!
Stayed 2 nights in Feb 2024
Response from Rihk Flores on Feb 9, 2024
JeremyThank you for letting us know about your recent stay.I sincerely apologize for the inconvenience you were caused during your stay. Let me assure you that we take a very serous view on anyone smoking in the hotel and creating a negative view of our property.I will address the issue you raised and can assure you that it will not happen again.Thank you again for your comments and views.

2/10 Terrible

Timoteo, WESTMINSTER

Liked: Staff & service
Disliked: Property conditions & facilities
Bad
Stayed 2 nights in Feb 2024
Response from Rihk Flores on Feb 5, 2024
Timotoe.We are truly sorry that your stay with us was bad. Please accept our apologize for your stay not being what you expect from Holiday Inn.We can assure you that your stay is not the norm for our hotel and we hope that if you are in the Fort Myers area again you stay with us and see that your bad stay was a one off.Again thank you for sharing your view

2/10 Terrible

Jodi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and outdated
Very old and smells like smoke. Rooms very old and noisy. Very outdated. Water in room smelt like chlorine. Not the best place to stay. Breakfast was awful , poor waitress was so overwhelmed. Do not recommend
Stayed 1 night in Dec 2023
Response from Rihk Flores on Jan 26, 2024
Thank you for your comments.

10/10 Excellent

Christopher, Archer

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing deal…
Stayed 2 nights in Jan 2024
Response from Rihk Flores on Jan 29, 2024
Thank you for letting us know about your recent stay.I will let the team know about your 5 of 5.Thank you again

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rihk Flores on Jan 19, 2024
Thank you for reaching out and letting us know about your stay.

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2024
Response from Rihk Flores on Jan 16, 2024
AshleyThank you for the 10 of 10. I know the staff will appreciate the recognition of their hard work.Will you come and see us again soon? We sure would like that.Safe travels

10/10 Excellent

Zhiqiang

Stayed 1 night in Jan 2024
Response from Rihk Flores on Jan 15, 2024
Thank you for letting us know about your stay.5 of 5 is great and we appreciate you giving us this score.Come and see us again soon

8/10 Good

Marlene

Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Rihk Flores on Jan 15, 2024
4 of 5 . Great.Thank you for letting us know about your stay.We want to know how we are doing and you reaching out helps us.Come and see us again soon.

10/10 Excellent

Bích

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rihk Flores on Jan 15, 2024
5 of 5 thank you!!We love hearing how we are doing and how our guests enjoyed their stay.Come and see us again soon.

10/10 Excellent

Mirellie

Stayed 1 night in Dec 2023
Response from Rihk Flores on Jan 15, 2024
5 of 5 thank you so much.Come and see us again soon.

10/10 Excellent

Haward

Stayed 1 night in Jan 2024
Response from Rihk Flores on Jan 11, 2024
HawardThank you for letting us know about your stay.Come see us again soon

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is an older property that is in need of some updating to the rooms. It was certainly sufficient for what I needed but I was expecting more.
Stayed 2 nights in Jan 2024
Response from Rihk Flores on Jan 8, 2024
Thank you for taking time to let us know about your stay.We appreciate all comments and suggestions and can assure you that we take seriously everyone of these.Again thank you for letting us know about your stay

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay. Staff at the front desk were very kind and patient, rooms were spacious and very clean.
Stayed 2 nights in Jan 2024
Response from Rihk Flores on Jan 8, 2024
Thank you for your kind comments.We enjoy hearing from our valued guests and knowing how their stay with us went.I agree that the staff are always looking for ways to make your stay comfortable and special and they are genuinely interested in you our valued guest.Please come and see us again soon.