Reception
Check availability

Reviews of Residence Inn by Marriott Fremont Silicon Valley

3 out of 5
Residence Inn by Marriott Fremont Silicon Valley
5400 Farwell Pl, Fremont, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 266 reviews" "
Rating 8 - Good. 61 out of 266 reviews" "
Rating 6 - Okay. 18 out of 266 reviews" "
Rating 4 - Poor. 10 out of 266 reviews" "
Rating 2 - Terrible. 21 out of 266 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Zhu

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad
Stayed 1 night in Apr 2024

10/10 Excellent

dustin

Stayed 5 nights in Mar 2024

10/10 Excellent

Tyrone

Liked: Staff & service, property conditions & facilities
Really loved the full kitchen, a nice touch.
Stayed 1 night in Mar 2024

2/10 Terrible

Lee, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Parking charge was not alerted upon arrival. $15 a day is ridiculous.
Stayed 12 nights in Mar 2024

2/10 Terrible

Nancy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
roaches/other bugs, water damage, strong odor of mold and water damage all over the room and the shower was filthy and rusting. didn't get any sleep do to the odor and the noise produced by the running toilet, homeless living near by and vehicles racing up and down the street.
Stayed 1 night in Jan 2024

10/10 Excellent

Janardhana Swamy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Alexis Sweeney on Feb 25, 2024
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Alexis Sweeney on Feb 25, 2024
Thank you for your feedback! We hope to see you again in the future!

8/10 Good

odish

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot Residence Inn-
We stayed here two years ago while visiting family. My husband chose this place as it was financially feasible. We had such a positive experience we decided we wanted to stay here again. It's not a fancy place but it is comfortable, clean & in a good location. I used the weight room this time although I could have gone to Planet Fitness, just about a 10 minute walk. The weight room is also not fancy but it is clean, water is available & it had the equipment I needed. We stayed in a studio room & that was also a key reason we stayed. To have the mini kitchen available helped with cutting down expenses. The staff are friendly, breakfast offers a decent variety of breakfast options, it is eco aware & it's just all in all a good place to stay.
Stayed 8 nights in Dec 2023
Response from Alexis Sweeney on Feb 25, 2024
Thank you for your feedback! We hope to see you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room is clean and comfortable. Location is great with easy access to highway and local stores. Breakfast service needs improvement.
Stayed 6 nights in Dec 2023
Response from Alexis Sweeney on Feb 25, 2024
Thank you for your feedback! We hope to see you again in the future!

2/10 Terrible

Solange

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Subhashini

Stayed 11 nights in Dec 2023

8/10 Good

Ronald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, staff are helpful, friendly & courteous. Will definitely stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Tsuneki

Stayed 5 nights in Nov 2023
Response from Alexis S. on Nov 24, 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Cherian Babu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Alexis S. on Nov 24, 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Zian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Oct 2023
Response from Alexis S. on Nov 24, 2023
Thank you for your feedback! We hope to see you again in the future!

4/10 Poor

Vicki, fremont

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I was on the second floor and the road noise was terrible. The bathroom counters were so low that I almost had to kneel to brush my teeth. There was no soap to wash your hands after going to the bathroom. I used the body wash from the shower till I bought my own. The refrigerator made a loud whiney noise when it came on. The first 2 days we were there the wifi didn't work.
Stayed 7 nights in Oct 2023
Response from Alexis S. on Nov 24, 2023
I sincerely apologize for the issues during your stay. I will make sure that our housekeeping department is making sure that there is a bar soap in every bathroom. This is not the experience we expect our guests to have. We appreciate all our guest's patience from when construction in the area had an accident that caused internet to go out in the whole area. On property our staff did everything they could to get it back up as fast as possible. I hope that some time in the future we get to show you a proper stay at our hotel.

2/10 Terrible

Hobert

Disliked: Cleanliness, staff & service, property conditions & facilities
A horrible nights day for me and my fiancé
The microwave was broken and beeped all night. The first night the bed was broken and slept horrible and after changing rooms the other room was dirty and unclean properly leftover trash in the cabinets and underneath the bathroom sink with stink of mold in the microwave is broken in that room also. Along with little to no cooking utensils, or pots and pans
Stayed 2 nights in Oct 2023
Response from Alexis S. on Nov 24, 2023
Thank you for your honest feedback. We can only improve when we are aware of any issues. I sincerely apologize that you experienced these issues at our property. I hope that some time in the future we have the opportunity to show you a proper stay at our hotel.

8/10 Good

vivita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alexis S. on Oct 13, 2023
Thank you for your feedback! We hope to see you again the next time you are in town!

10/10 Excellent

Saskia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great Marriott hotel. The residence in has a very warm vibe and is cozy and private.
Stayed 7 nights in Sep 2023
Response from Alexis S. on Sep 24, 2023
Thank you for your feedback! We are glad to hear you enjoyed your stay and hope to see you the next time you are in town!

4/10 Poor

Mitchell

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alexis S. on Sep 8, 2023
We sincerely apologize for a disappointing stay. If you would like to share more information so we can look into any issues that you had, please reach out to the hotel.

10/10 Excellent

Vinayak

Stayed 2 nights in Aug 2023
Response from Alexis S. on Aug 29, 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay. We hope to welcome you back the next time you are in the area!

10/10 Excellent

Siutiti

Liked: Cleanliness, staff & service, property conditions & facilities
😁😁😁😁😁😁😁😁😁😁😁😄😄😄😄😄😄😄😄
Stayed 1 night in Aug 2023
Response from Alexis S. on Sep 2, 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay!

10/10 Excellent

subba

Na
Stayed 7 nights in Jul 2023
Response from Alexis S. on Aug 7, 2023
Thank you for your feedback! We are glad to hear that you have been enjoying your stay with us. Please reach out to us if there is anything that you need.

8/10 Good

Evaristo

Stayed 5 nights in Jul 2023
Response from Alexis S. on Jul 24, 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay!

4/10 Poor

Gregory, San Diego

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is run down and in need of an update. Service is bizarre. Tried to check in at 6pm and they still didn't have our room ready, just told us to wait 45 min. No apology. Then, after we checked in they informed us the pool was out of order. It's 95 degrees and we have kids who wanted to use the pool. Cleaning lady literally threw trash bag off 2nd floor and just missed my 3 year old walkjng by. Not a nice property and would not recommend.
Stayed 3 nights in Jul 2023
Response from Alexis S. on Jul 22, 2023
Gregory, I am so sorry to hear about your poor experience at our property. This is below our standards and we will be looking into the issues you stated. I apologize that your room was not ready, this is not typical for our property but we did have a couple of sold out days recently and do our best to keep up with providing a clean room for our guests when they are ready to check in. Unfortunately at the time of your stay we were waiting for our pool to be inspected, we were prepared to open but needed to officially be inspected. I understand that this was an inconvenience for your stay. It is unacceptable that one of the housekeepers threw the trash like that. I will be discussing this with other management.

8/10 Good

Mitchell

Stayed 1 night in Jul 2023
Response from Alexis S. on Jul 15, 2023
Thank you for your feedback! We hope to see you the next time that you are in the area!

10/10 Excellent

Sudip, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities
Very very good stay
Stayed 1 night in Jul 2023
Response from Alexis S. on Jul 10, 2023
We are glad to hear you enjoyed your stay! We hope to welcome you back the next time that you are in the area!

10/10 Excellent

Yvonne

Stayed 5 nights in Jun 2023
Response from Alexis S. on Jul 2, 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future!

2/10 Terrible

Shawn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Doing roof repairs and had people in rooms under where repairs were being made. Work on roof started around 730 am
Stayed 1 night in May 2023
Response from MJ Ongkingco on May 24, 2023
We sincerely apologize for any disturbance caused during your stay. We understand that the early morning roof repairs inconvenienced you, especially if your room was located directly beneath the work area. We strive to minimize disruptions and provide a comfortable environment for all our guests. Your feedback is valuable, and we will take it into consideration to ensure better communication and coordination during maintenance work in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit.

10/10 Excellent

Oscar

Stayed 4 nights in Apr 2023
Response from MJ Ongkingco on Apr 29, 2023
Thank you for your wonderful 10 score review! We appreciate your positive feedback and support. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2023
Response from MJ Ongkingco on Apr 29, 2023
Thank you for your wonderful 5 score review! We appreciate your positive feedback and support. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from MJ ongkingco on Apr 29, 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We're glad to hear that overall, you had a positive experience during your stay.We always strive to provide exceptional service and exceed our guests' expectations. If there is anything specific that we could have done to improve your experience and earn a higher score, we would appreciate hearing your feedback. Your input is valuable to us as we continuously work to enhance our offerings and guest satisfaction.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for an even better experience in the future.

6/10 Okay

hyung suk

Stayed 7 nights in Feb 2023
Response from MJ on Mar 8, 2023
Thank you for your feedback. We’re sorry to hear that your experience wasn’t perfect. We’d love for you to come back and give us another chance.

8/10 Good

Jeff

Traveled with family
Liked: Room comfort
Overall very nice.
Overall very nice. Rooms are nice but could use a makeover. The TVs were locked down so it wasn't easy to use the screen for personal video games. If you had the second story there is uncovered stairs and you could get rained on.
Stayed 1 night in Jan 2023
Response from Meg on Jan 6, 2023
Dear Mr. WongThank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Meg SunFront Office Manager

10/10 Excellent

Ashok

Stayed 1 night in Dec 2022

2/10 Terrible

Frankie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a remodel
Stayed 2 nights in Oct 2022

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will return these next year and give recommendations
Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
location, private, quiet
Stayed 1 night in May 2022

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2022
Response from Kamri H on Apr 10, 2022
Hannah, Thank you for your reponse. We appreciate the kind words! Thank you for staying with us!

10/10 Excellent

Mark

Traveled with partner, Traveled with family
Beautiful stay
Stayed 1 night in Mar 2022
Response from Kamri H on Mar 22, 2022
Dear Mark, Thank you for taking the time to provide your feedback. We appreciate it! Sincerely, Kamri Higgins Front Office Manager Residence Inn Fremont

10/10 Excellent

Jojo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Kamri H on Mar 22, 2022
Dear Jojo, Thank you for taking the time to provide your feedback. We appreciate it! Sincerely, Kamri Higgins Front Office Manager Residence Inn Fremont

4/10 Poor

Arunabha

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service
The room was not cleaned up properly. There were dirty bath and kitchen towels. Couch was not cleaned up. No one picked up the call when we needed something in the room. Something really surprising was they didn't have any moisturizer. Generally I carry mine but this time I forgot and to my surprise they don't provide any!
Stayed 3 nights in Feb 2022
Response from Kamri on Feb 24, 2022
Hello, Thank you for your feedback about your stay with us. I want to sincerely apologize that you experienced this. I will coordinate with my housekeeping department leadership to ensure the proper cleaning guidelines are being taken in place. Thank you for staying with us. Sincerely, Kamri H. Front Office Manager Residence Inn Fremont

2/10 Terrible

Jesse, Milwaukie

Disliked: Cleanliness, property conditions & facilities
With 800 nights stayed at Marriott hotels, this is probably the dirtiest and most run down of their hotels I’ve stayed in. The rooms smelled (I tried 3 before settling in the least terrible) and the buildings are falling apart. Long long Overdue for a complete renovation, absolutely filthy.
Stayed 2 nights in Feb 2022
Response from Kamri on Feb 24, 2022
Hello, Thank you for your feedback about your stay with us. I want to sincerely apologize that you experienced this. I will coordinate with my housekeeping department leadership to ensure the proper cleaning guidelines are being taken in place. Thank you for staying with us. Sincerely, Kamri H. Front Office Manager Residence Inn Fremont

8/10 Good

Darryl, Upland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. You have to pay to park. ☹️ All good. Not great - but nice.
Stayed 2 nights in Feb 2022
Response from kamri on Feb 20, 2022
Dear Darryl, Thank you for taking the time to provide your feedback. We appreciate the kind words. Kamri Higgins Front Office Manager Residence Inn Fremont

10/10 Excellent

Nayonika, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

Shyrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, courteous staff. Overall pleasant and would stay again.
Stayed 4 nights in Jan 2022
Response from Kamri H on Jan 30, 2022
Hello Shyrin, Thank you for your review! We are glad you enjoyed your stay with us! -Kamri Front Office Manager

6/10 Okay

T. L. Nicole

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room for the price … kind front desk service.
Stayed 3 nights in Jan 2022
Response from Kamri H on Jan 30, 2022
Hello T.L, Thank you for your review & kind words. We appreciate it! -Kamri Higgins Front Office Manager

6/10 Okay

Paul

Business traveler
Disliked: Property conditions & facilities
The shower did not work when I told the front test they wrote a note and said thank you have a nice day
Stayed 1 night in Jan 2022
Response from Kamri H on Jan 30, 2022
Hello Paul, Thank you for your review. We apologize that we were not able to fix or accomodate this issue. This will be shared with our staff. -Kamri Higgins Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Kamri H on Jan 30, 2022
Thank you for your review! We appreciate it! Thank you for staying with us! -Kamri Higgins Front Office Manager