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Reviews of Visalia Marriott at the Convention Center

3.5 out of 5
Visalia Marriott at the Convention Center
300 S Court St, Visalia, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Emma

Stayed 1 night in May 2024

10/10 Excellent

Veronica, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for weekend trip!!
Stayed 1 night in May 2024
Response from Fernando O. on May 19, 2024
Hello Veronica,Thank you for your feedback! It was a pleasure having you here.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Fernando O. on May 14, 2024
Hello Nicole,Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Check in was busy with many guests arriving but staff was friendly and thorough. Great location.
Stayed 3 nights in May 2024
Response from Fernando O. on May 10, 2024
Good afternoon, Christine,Thank you for staying with us. I am happy to hear that you enjoyed your stay. We look forward to seeing you again.

2/10 Terrible

Candace, Castro Valley

Traveled with family
Disliked: Cleanliness
Our room wasn't ready in advance of contacting them that we were arriving early; waited 2 hours only to have to accept a lower level room to be ready and it was barely cleaned. Just disappointed by the experience.
Stayed 1 night in May 2024
Response from Fernando O. on May 8, 2024
Hello Candace,I am sorry to hear about your negative experience at the Visalia Marriott. Our goal is to provide a comfortable and wonderful experience, and I am sorry we did not meet that goal. Your feedback has been shared with our department heads for review. Thank you for bringing it to our attention, and we hope to serve you again whenever you return to the area.

6/10 Okay

Jeff

Stayed 2 nights in Apr 2024
Response from Fernando O. on May 10, 2024
Hello Jeff,I am sorry to hear that your expectations were not met. We hope your experience will be a five-star stay next time you stay with us.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fernando O. on Apr 23, 2024
Hello Fernando,Thank you so much for the five-star review! We appreciate your business and hope to see you again soon.

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Fernando O. on May 10, 2024
Hello David,Thank you for your feedback! We hope to see you again on your next trip to Visalia, CA.

10/10 Excellent

Bret-Lee, Seq Ntl Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk team was very friendly and assisted with both requests. I will definitely be back.
Stayed 1 night in Apr 2024
Response from Fernando O. on Apr 29, 2024
Good afternoon, Bret-Lee,Thank you for the five-star review! It was a pleasure having you at our hotel. We look forward to your next visit.

2/10 Terrible

KELLY, Eugene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
showed up at 10 pm with my 70 year old disabled mother with a reservation for one of their accessible rooms. The shower is literally covered in clumps of someone else’s hair and there is an old water bottle just sitting there. It’s a room with two beds but there is only one towel. I don’t believe this room was ever cleaned after the last guest used it. This is one of the grossest hotel experiences I’ve ever had and I’m embarrassed I brought my family here. The front desk concierge was kind enough to submit a report and comp our breakfast and parking but that is not enough. It is too late at night to make my disabled mother move but I am seriously creeped out sleeping in what I believe are dirty bedsheets. I will be talking to management before checking out tomorrow morning.
Stayed 1 night in Apr 2024
Response from Fernando O. on Apr 16, 2024
Kelly,I am sorry to hear about your experience. Your concerns about the cleanliness of your room will be addressed with our team. We value your feedback, and I am sorry you had to experience this.

10/10 Excellent

HUIJUN

Stayed 2 nights in Apr 2024
Response from Fernando O. on May 4, 2024
Good afternoon, Huijun,Thank you for the five-star review. I am pleased to hear that your experience was good. Thank you for staying at the Visalia Marriott. We hope to see you again whenever you are in the area.

8/10 Good

Maria

Stayed 3 nights in Apr 2024
Response from Fernando O. on May 8, 2024
Good morning, Maria,Thank you for staying with us and providing us with your feedback. We hope to serve you again in the future.

10/10 Excellent

Debra, Nevada City

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in downtown Visalia. Nice restaurant and staff. Rooms could use some TLC as they are showing wear and tear.
Stayed 1 night in Mar 2024
Response from Fernando O. on Apr 29, 2024
Hi Debra,Thank you for your feedback. It is greatly appreciated. We hope to see you again whenever you are in the area.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fernando O. on May 8, 2024
Hello Eugenio,Thank you for the five-star review. I am happy to hear that you enjoyed your stay with us.

8/10 Good

Steve, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fernando O. on Mar 26, 2024
Hello Mark,Thank you for staying with us. We are happy to hear that you enjoyed your stay.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fernando O. on Mar 26, 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever we stay in Visalia, this is one place we like to stay. Super friendly staff and always accommodating
Stayed 2 nights in Mar 2024
Response from Fernando O. on Mar 26, 2024
Hello Lynne,Thank you for letting us know about your stay. I am happy to hear that you enjoyed your stay!

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, and top-notch service! Very friendly staff. Room was very clean and comfortable, nice amenities! I would stay here over and over again 😊
Stayed 1 night in Mar 2024
Response from Fernando O. on Mar 26, 2024
Hello Charlie,THANK YOU for the beautiful review. We hope to see you again on your next visit to Visalia, CA!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The young man who checked us in, should not be at the front desk. He was nonchalant, not caring, oblivious to the needs of a late night traveler.
Stayed 1 night in Mar 2024
Response from Fernando O. on Mar 12, 2024
Good evening, Robert,Thank you for providing us with your honest feedback. We aim to provide a warm and welcoming experience, and I apologize for not meeting your expectations. Your feedback is essential to our success, and we will take the necessary steps to correct it. Thank you.

8/10 Good

Troy

Stayed 1 night in Feb 2024
Response from Fernando O. on Mar 26, 2024
Hello Troy,Thank you for your feedback.

4/10 Poor

Ana

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Ummm...is this normal?
The covers looked dirty. :( It honestly looked like the covers were Moldy all around.
Stayed 1 night in Feb 2024

6/10 Okay

Matt

Traveled with family
The hotel was decent and the decor was nice. The shower had some black stuff coming from the drain and the shower valve fell off completely. The Starbucks in the lobby was understaffed and only open for a few hours. Stayed here since it was conveniently located by the hospital and downtown. It was a short stay, but definitely had “business stay” vibes and not a great place to relax.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 19, 2024
Hello Joseph,Thank you for the five-star review. We hope to see you again on your next visit to Visalia, CA.

2/10 Terrible

Aaron

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible excuse for a Marriott. Looks nice, but that’s where it ends. Staff is very rude and unprofessional. Bed is harder than any bed we have ever slept in (and we stay over 100 nights a year at hotels). Parking gate hasn’t worked once since we arrived. Room wasn’t cleaned. Never brought towels we requested 3 times. Terrible. Will not return.
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 19, 2024
Hello Aaron,I am sorry you did not have a pleasant stay with us. Your concerns have been shared with the hotel's leadership team and are under review. Thank you for staying at the Visalia Marriott.

2/10 Terrible

Moises

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid for breakfast & parking on the hotels app, & while checking in had to pay for parking. I thought I also paid for breakfast on the app because there was an additional check mark for breakfast & parking. Still had to pay for breakfast.
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 19, 2024
Hello Moises,We apologize for the confusion with your reservation. Your concerns have been shared with our leadership team and are under review. Thank you for staying at the Visalia Marriott, and we hope you allow us to make things right for you.

6/10 Okay

Blanca, Stockton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lynda, Malvern

Stayed 7 nights in Feb 2024
Response from Fernando O. on Mar 26, 2024
Good afternoon, Lynda,Thank you for the five-star review! We hope to see you again soon.

2/10 Terrible

Jessica S

Stayed 2 nights in Feb 2024
Response from Fernando O. on Feb 24, 2024
Hello Jessica S.I am sorry to hear that your stay was not what you expected. Any feedback, whether good or bad, is appreciated. Thank you for staying with us, and we hope you allow us to serve you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 18, 2024
Hello Joseph,Thank you for staying with us. It was a pleasure having you in our hotel.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 19, 2024
Hello Joseph,We appreciate your feedback. Thank you for staying at the Visalia Marriott.

4/10 Poor

Rod

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Cleanliness was my biggest issue . Room was dirty , waiting areas dirty, the bench when you exit the elevator to your room - dirty. Staff was nice
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 12, 2024
Hello Rod, I am sorry to hear that the cleanliness of the room was below standards. Your feedback has been shared with our housekeeping manager to have it corrected. Thank you for staying at the Visalia Marriott, and we hope you allow us to host you again in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 18, 2024
Thank you for the ten-star review. We appreciate your business.

4/10 Poor

Jenniffer

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 12, 2024
Hello Joseph,Thank you for the five-star review. I am happy to hear that you enjoyed your stay with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 12, 2024
Hello Joseph,Thank you for the five-star review! We hope to see you again whenever you are in the area.

10/10 Excellent

Suzanne

The lady who checked me in was wonderful. I had a very long and trying travel day and she welcomed me so warmly that I began to relax even before I got to my room. I so appreciate that😃
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 12, 2024
Hello Suzanne,We love reading reviews like yours! Hospitality is about making our guests feel like they are home. Thank you for sharing your experience, and we hope you revisit us!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fernando O. on Feb 12, 2024
Hello Juan,Thank you for taking the time to let us know how we did. It is always satisfying to see the five-star reviews. Thank you again for staying with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great other then you here everyone’s doors slamming shut all night and morning . Everything else was great though
Stayed 1 night in Feb 2024
Response from Fernando O. on Feb 29, 2024
Hello James,I am sorry to hear about the noise caused by the surrounding neighbors. Thank you for your feedback, and we hope you stay with us again whenever you are in the area.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have a lot to do in walking distance of the hotel.
Stayed 1 night in Dec 2023
Response from Fernando O. on Feb 2, 2024
Hello Mario,Thank you for the five-star review. We hope to see you again on your next visit to Visalia, CA.

4/10 Poor

Trish

Traveled with family and small children, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First time and last that I will ever stay there the staff being rude. My son in law has MMA's fights there so I thought it was convenient to be there. I will continue to stay at the Comfort Suites across the street.
Stayed 1 night in Jan 2024
Response from Fernando O. on Feb 2, 2024
Hi Trish,I am sorry to hear about your unpleasant experience. Thank you for staying at the Visalia to serve you again in the future.

10/10 Excellent

Earl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very cordial. My #1 was the simple availability of fresh cold fruity water in the lobby. Delightful and refreshing! An attractive and appealing vessel. Couldn’t restrain myself. It was delicious.
Stayed 2 nights in Jan 2024
Response from Fernando O. on Feb 2, 2024
Hello Earl,Thank you for staying at the Visalia Marriott. Our barista takes pride in her refreshing water, and I am happy you enjoyed it. Thank you for the five-star rating, and we look forward to your next visit.

2/10 Terrible

Lindsey

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Fernando O. on Feb 2, 2024
Hello Lindsey,It is unfortunate to see the low rating. We aim to ensure everyone has a pleasant experience, and we failed to meet your expectations. Thank you for staying at the Visalia Marriott.

10/10 Excellent

Julieta

Traveled with family
Liked: Cleanliness, staff & service, amenities
We booked it one time on our way ti the Yosemite National Park, and since we loved the welcoming staff, we stayed the following weekend they were very friendly!
Stayed 1 night in Jan 2024
Response from Fernando O. on Feb 2, 2024
Greetings Julieta,Thank you for your five-star review. We hope you enjoyed Yosemite National Park. Your feedback is greatly appreciated, and we hope you choose to stay with us again.

8/10 Good

Sean

Stayed 1 night in Jan 2024
Response from Fernando O. on Feb 24, 2024
Hello Sean,Thank you for your business. We hope to serve you again in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
The shower water temperature wasn’t consistent on a daily basis. My first day Luke warm with the dial all the way over, day 2 it was scalding when the dial was only 1/2 way. The bed mattress sagged. The walls in the room were dirty. Wear and tear is certainly expected but some area just needed to be wiped down
Stayed 3 nights in Jan 2024
Response from Fernando O. on Feb 2, 2024
Hello Anonymous,Thank you for providing us with your feedback. Our team is working on fixing the issues mentioned. Providing a comfortable stay is our goal, and I apologize for the room's condition.

10/10 Excellent

debra

Stayed 1 night in Jan 2024
Response from Fernando O. on Feb 24, 2024
Hello Debra,Thank you for the five-star review! We hope to see you again soon!

10/10 Excellent

Catalina

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Fernando O. on Feb 2, 2024
Hello Catalina,Thank you for the five-star review. We hope to see you again!

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing to dislike was paying for parking. Other than that, the place is top-notch and it is where I will stay in the future.
Stayed 1 night in Jan 2024
Response from Fernando O. on Feb 12, 2024
Hello Elbert,Thank you for the review. We appreciate your business.

10/10 Excellent

Mala

Stayed 1 night in Jan 2024
Response from Fernando O. on Jan 22, 2024
Hello Mala,Thank you for choosing the Visalia Marriott. We hope to see you again!