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There were a lot of nice trees shading the hotel and parking lot. They had a small pool. The girl at the front desk was very kind and helpful and even fixed my problems I had with my room. All the staff at the front desk and doing house keeping were very nice during my staff.
Mandy
Stayed 3 nights in May 2024
Response from Manager on May 11, 2024
Hello Mandy,We appreciate your positive feedback on our shaded surroundings, the pool, and our friendly staff. We're glad to hear that our front desk team provided excellent service and resolved any issues you encountered with your room. Your satisfaction is important to us, and we're delighted you enjoyed your stay.
The elevator was not working during the checkout period, this was not good for the people.
Erol
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Erol,We apologize for any inconvenience caused by the elevator issue during your departure. Your feedback is valued and will be shared with our team for future improvements. Should you have any other concerns, kindly reach out to our management team for further assistance.
Hello Kimberly,We are thrilled to hear that you had an excellent stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!
10/10 Excellent
Kathleen M.
May 6, 2024
Kathleen M.
Stayed 1 night in May 2024
Response from Manager on May 8, 2024
Hello Kathleen M.,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
My room that has blemishes before we have arrived. These included stains on wall
and curtains, broken appliances, popcorn residue around the bed, and a small bug on the bed when there was multiple that arises throughout the night. Not pictured was the bathroom sink and tub water being backed up and the room aroma smelling like urine.
Erna
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Erna,We appreciate your feedback and apologize for the inconvenience you experienced. Your comments have been shared with our housekeeping and maintenance teams to ensure our standards are met. If you have any further concerns, please reach out to our management. Thank you for bringing this to our attention.
Dear Charles,We are honored you chose Comfort Inn University and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business, and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely five-star review. It would be a pleasure to welcome you back on future trips to our area.Sincerely,Bruce Cribbs
Hello Agustin,We are sorry to hear about your experience and take feedback seriously. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for sharing your comments with us.
10/10 Excellent
Stephanie
Business traveler, Traveled with family
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Close to shopping and food clean quiet friendly staff
Stephanie
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Stephanie,We're delighted you enjoyed our convenient location, cleanliness, quiet atmosphere, and friendly staff during your stay. Your positive feedback is greatly appreciated as we strive to provide an exceptional experience for all our guests. We hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Roy
Apr 19, 2024
Roy
Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Roy,We are delighted to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back in the future for another memorable stay!
Hello FERNANDO,We are sorry to hear about your experience. Guest feedback helps us improve our services. We recommend for such issues to be reported directly to our management team so they can address them accordingly.
Hello Brad,Thank you for sharing your positive feedback about our hotel. We are delighted to hear that you found our property nice and clean during your stay. Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.
10/10 Excellent
Dr Michael S Friend
Apr 14, 2024
Dr Michael S Friend
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Dr Michael S Friend,We're thrilled to hear you had a fantastic experience with us! Your satisfaction is our top priority, and we would love to welcome you back for another wonderful stay.
10/10 Excellent
johnna
Traveled with family and small children
Apr 13, 2024
Liked: Amenities
Staff
johnna
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello johnna,We are sorry to hear about your experience with our staff. We strive to provide excellent service and will address this with the team to ensure better experiences in the future. Thank you for bringing this to our attention.
8/10 Good
Dawn, West Des Moines
Apr 10, 2024
Dawn
Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello Dawn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 Excellent
Yaakov
Apr 8, 2024
Yaakov
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Yaakov,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another amazing experience at our hotel.
Hello mary,We are delighted to hear that you appreciated our hotel's prime location. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.
6/10 Okay
Jill
Business traveler, Traveled with family
Apr 8, 2024
Liked: Staff & service
Disliked: Amenities
Location is great. Right off one of the main roads and near a bunch of great stores and restaurants. Only issue was our room was facing the Highway which made it noisy. Also, hair dryer did not work
Jill
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jill, We appreciate your positive feedback about our convenient location near various amenities. We regret that you encountered noise disturbances and issues with the hairdryer during your stay. Your comments will be shared with the relevant teams for their awareness.
Excellent hotel for two or three days in Gainesville. Clean, lots of available and free parking, good breakfast and very friendly staff
Fabio
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Fabio,We are pleased to hear that you enjoyed our clean facilities, ample parking, complimentary breakfast, and friendly staff during your stay in Gainesville. Your positive feedback is greatly appreciated and we hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
sarah
Apr 7, 2024
sarah
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello sarah,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or need assistance in the future, please do not hesitate to contact us.
Hello David,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Not a bad place to stay, great location for food and shops.
Andrew
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Andrew,We're glad to hear you enjoyed our hotel's convenient location! Feel free to reach out to our management team for any further assistance or feedback.
Hello Mary, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
Great place to stay quiet and staff was awesome. Great customer service.
Brittny
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Brittny,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!
8/10 Good
Evelynne
Business traveler
Apr 1, 2024
It was adequate. Bedding & bathroom clean. Desk was sticky & light fixtures looked like they hadn’t been dusted in years.
Evelynne
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Evelynne,We appreciate your feedback and are glad you found the bedding and bathroom clean. We will look into the desk and light fixtures to ensure they meet our standards for future guests.
Hello Sheran,We apologize for any inconvenience caused by the road noise during your stay. Guest feedback is valuable, and we will address this concern to enhance the overall experience for our guests. Thank you for bringing this to our attention.
The property was good if you are there to just sleep quick and nothing else. It’s definitely not worth the money and the breakfast was terrible. They don’t offer enough or have the space for the capacity of the hotel.
Megan
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Megan, We appreciate your feedback on your recent stay. We strive to provide a comfortable experience for all our guests. Should you have any further concerns, please reach out to our management team directly to address them accordingly.
Hello Madeline,We are delighted to hear that you found our hotel to be conveniently located. We strive to provide a central hub for our guests to explore the area easily. Thank you for sharing your positive experience with us!
Hello Debbie,We are delighted to hear that you found our room to be excellent. Your feedback is appreciated and we look forward to welcoming you back in the future.
The folks there were terrific but we will never stay that close to an expressway again. The constant noice from I-75 didn't allow us to sleep well.
Miriam
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Miriam, Thank you for sharing your feedback with us. We regret to hear that the noise from the nearby expressway impacted your stay. Your comments will be shared with our team for future improvements. We hope you will give us another chance to provide you with a more peaceful experience on your next visit.
First people drinking beer at pool playing loud music, we had someone come to
Our door at 3 am trying to get in then left beer can in the elevator for couple of hour till I picked it up and threw it out. Bathroom moldy
Jeremy
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jeremy, We apologize for the disturbance you experienced during your stay. Providing a peaceful environment for all our guests is a top priority. We encourage guests to report any disturbances directly to our staff for immediate resolution. Your feedback regarding the cleanliness will be shared with our housekeeping team for necessary improvements. Thank you for bringing this to our attention.
Hello Steven, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
The staff was wonderful. The rooms, however, were not. The first room smelled of pets so I requested another room. The second room smelled slightly less of pets (dogs) but I believe there were fleas in the room. It unfortunate that they don't keep guests without pets in separate areas.
Sandy
Response from Manager on Mar 22, 2024
Hello Sandy, Thank you for sharing your feedback with us. We are pleased to hear that you found our staff members to be wonderful during your stay. We take all guest comments seriously and will share your concerns with the appropriate team members for review and improvement. Please feel free to reach out to management directly for any further assistance.
Hello Leslie,We appreciate your kind feedback on our service and communication during your stay. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
6/10 Okay
Kevin
Business traveler, Traveled with family
Mar 14, 2024
Hotel was ok.
Kevin
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Kevin, We appreciate your feedback and are glad to hear you found our hotel satisfactory. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.
Hello Dawn,We are delighted to hear that you had an enjoyable stay with us. Guest feedback is invaluable to us as we strive to provide exceptional experiences for all our visitors. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon.
4/10 Poor
Walter
Mar 8, 2024
Walter
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Walter,We regret to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to provide further details so we can address any concerns you may have. We appreciate your time and hope to welcome you back for an improved stay.
Hello Christina, We are sorry to hear that your recent experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would like the opportunity to make things right for you.
Easy to find off the highway.
Room was clean, beds comfortable.
Very noisy as the room faced the I75.
Plaza nearby for restaurants, but was able to order pizza using Door Dash.
Louise
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Louise,We appreciate your feedback on the cleanliness and comfort of your room. Should you face any noise disturbances during your stay, feel free to reach out to our front desk for assistance. It's great to hear you enjoyed the convenience of nearby dining options and delivery services. Your suggestions help us improve our guests' experiences in the future.
Very nice people manager even brought our baggage to our room!!
Grant
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Grant,We strive to provide exceptional service to all our guests. Your positive feedback is truly appreciated, and we're thrilled to hear about your experience with our manager. Your kind words will be shared with our team for their dedication to guest satisfaction. Thank you for choosing our hotel for your stay.
Hello Marcus,We appreciate your feedback and are delighted to hear you had a great stay with us. Our team aims to provide exceptional service to all guests. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!
6/10 Okay
Mark
Traveled with family
Feb 25, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The furniture and fixtures are old and worn. The sofa and chairs were not comfortable and the television was quite small. The desk lamp was beat up and ugly from age, and the lighting in general needs an update.
Mark
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Mark, We appreciate your feedback on the current condition of our furnishings and lighting. Your comments will be shared with the management team for their review and consideration for future improvements. Thank you for bringing this to our attention so we can strive to enhance our guest experience.
10/10 Excellent
Jim
Business traveler, Traveled with pets, Traveled with family
Pet Friendly rooms with laminated floors. Our dog has a disorder and we were taking him to UF. We never needed a Pet Friendly hotel and we were totally impressed and appreciative of the most welcoming staff. We hope that we don’t need to come back to the UF Vet Hospital, but if we do we know where we will stay!
Jim
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Jim,We're delighted to hear that you and your furry friend had a positive experience during your stay with us, especially during a stressful time. Our team always aims to provide exceptional service to all our guests. Should you find yourselves returning to the area, we would be honored to welcome you back to our hotel. Thank you for choosing to stay with us.
Hello John,We apologize for any inconvenience caused during your stay. Please feel free to reach out to our management if you require further assistance with your experience.
Great staff from check in to check out!!!
Russell T
Russell
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Russell,We are delighted to hear about your positive interactions with our staff! Your feedback is greatly appreciated. Thank you for choosing our hotel for your stay.
Hello allan,We are glad to hear that you found our hotel well managed and welcoming. Your positive feedback is appreciated, and we hope to have the pleasure of welcoming you back in the future.
Hello Erol,We are pleased to hear that you found our hotel comfortable and conveniently located near the city center. Thank you for taking the time to share your positive experience with us. Your feedback is valuable in helping us maintain our high standards of service.
Hello Kristi,We are pleased to hear that you found our rooms to be clean during your stay. Our housekeeping team takes pride in maintaining high standards of cleanliness to ensure a comfortable experience for all our guests. Your feedback is greatly appreciated.
Close to dining and shopping all walkable if you wanted
Maria
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Maria,We are delighted to hear that you enjoyed our convenient location near dining and shopping options. Our goal is to provide guests with easy access to the best local attractions. Should you need any assistance or recommendations for your next visit, please don't hesitate to contact us.