Indoor pool

Reviews of Days Inn & Suites by Wyndham Red Rock-Gallup

2 out of 5
Days Inn & Suites by Wyndham Red Rock-Gallup
3010 E Historic Highway 66, Gallup, NM

Reviews

6.8
Rating 10 - Excellent. 200 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 250 out of 1001 reviews" "
Rating 4 - Poor. 144 out of 1001 reviews" "
Rating 2 - Terrible. 103 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Ingrid,We are pleased to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another enjoyable visit.

4/10 Poor

Dockreletta

Traveled with partner
Hot showers were the best!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Dockreletta, We are delighted to hear that you enjoyed our hot showers during your stay with us. Your comfort and satisfaction are our top priorities, and we are thrilled that you had a positive experience. Should you have any further feedback or if there is anything else we can assist with, please do not hesitate to reach out to us.

6/10 Okay

Mary

Liked: Cleanliness
There was a real person when I checked in the evening. During checkout, the person was on a screen. If this person was even in the hotel, it was hard to tell. The woman in the dining room for breakfast was incredible. So very helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Mary,We're glad to hear you enjoyed the service in the dining room! We appreciate your feedback on the check-in experience and will share it with our team for review and improvement. Thank you for bringing this to our attention.

2/10 Terrible

Summer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Summer, We're sorry to hear you didn't fully enjoy your recent stay with us. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would like the opportunity to address any issues you encountered during your time at our hotel.

4/10 Poor

Angel

Traveled with partner, Traveled with pets
When I checked on there is no front desk. Just a little half door that was open with a guy to check us in. When i made the reservation there was an option for 1 king bed or 2 queen beds for the same price. I chose the king on expedia. While checkong in i asked for a floor level room. I was informed that thete were no king rooms on the ground floor. I said that was nopeoblem we would just take 2 queens. I was then told it would be a $10 charge for changing since we originally did a room with a king bed and because we booked with expedia that changed our reservation and resulted in an additional $10. Also $20 non refundable dog fee. Which is fine but we should have been told ahead of time. Also $50 deposit for incidentals to be refunded within 7 - 10 days. The beds were very poor quality but the bedding itself was comfy. The breakfast room was set up in an old hotel room and creepy. I would not recommend this place for the money they charge.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Angel, We apologize for any confusion during your check-in experience. We strive to accommodate all room preferences, but availability can vary. Additional charges for room changes are standard practice, and we regret any inconvenience. Our pet policy is disclosed on our website, but we appreciate your feedback for clarity. Guest satisfaction is important to us, and we will share your comments with our team for improvement.

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice overnight stay!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kent,We are delighted to hear that you enjoyed your time with us! We strive to provide a memorable experience for all our guests. If you have any further feedback or if we can assist with anything else, please don't hesitate to contact our management team. Thank you for choosing our hotel.

6/10 Okay

Daniel, Ankeny

Liked: Cleanliness
I didn't care for a video check in. I feel like it was more difficult to communicate.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Daniel, We're sorry to hear you didn't enjoy our video check-in process. Your feedback is valuable in helping us enhance our services moving forward. If you have any further comments or suggestions, please don't hesitate to reach out to our management team.

4/10 Poor

shelly

I absolutely did not like the virtual person on the t.V, So very impersonal and hard to understand. It's nice to be greeted with a friendly face when you're checking in.After a long drive and the atmosphere was very cold.I think it was a poor choice.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello shelly, We appreciate your feedback regarding our virtual check-in system. We will share your thoughts with the team for future improvements in providing a warmer welcome atmosphere for our guests. Thank you for staying with us and sharing your experience.

10/10 Excellent

PRAVEEN KUMAR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , easy parking and staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello PRAVEEN KUMAR,We are delighted to hear that you enjoyed our convenient location, ample parking facilities, and attentive staff during your stay. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

4/10 Poor

Annette

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When carrying our things inside a couple of non english speaking guys came out of the dumpster begging. The back door of the motel did not lock, it was very noisy. The whole place was run down with frayed carpets and furniture with holes.
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Annette, We regret to hear about your experience at our hotel and apologize for any inconvenience caused. The safety and comfort of our guests are our top priorities; we encourage you to report any concerns directly to management for swift resolution. Thank you for sharing your feedback with us.

4/10 Poor

Sherwood

Liked: Cleanliness, amenities, property conditions & facilities
They have a person on a screen at check in with an accent that was hard for me to understand which was made harder thru a speaker. Never had that before and do not like it. Actual check in was not too bad tho, rather smooth once I got the hang of it.
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Sherwood,We appreciate you sharing your feedback with us regarding your check-in experience. Your comments have been noted, and we will review our procedures to ensure clear communication for all guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a smoother experience next time.

10/10 Excellent

Jillaine, Uvalde

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time checking on without a person being present. However, the guy who he led us in over a video chat did a great job. We were disappointed that the hot tub wasn’t working as we were planning to use it.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Jillaine,We appreciate your feedback regarding the remote check-in process and the assistance provided. We regret any inconvenience caused by the hot tub not being available during your stay and apologize for any disappointment this may have caused. Your comments have been noted for our continuous improvement in guest experiences.

8/10 Good

Katherine, Saskatoon

Traveled with partner
Liked: Amenities
The curtains need fixing
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Katherine,We appreciate your feedback regarding the curtains and will address this with our maintenance team to ensure a more enjoyable experience for our future guests. Your input is valuable to us as we continuously strive to improve our services.

8/10 Good

MERL

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was decent. Nothing to write home about. Furniture could definitely use an update. If you book online expect a $50 refundable breakage fee (never had this at any other hotel). Overall 4/5 id say.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello MERL, Thank you for sharing your feedback with us. We appreciate your review and will take your comments into consideration for future improvements. Should you have any further concerns, please reach out to our management team directly. We value your input and hope to welcome you back in the future for an even better experience.

8/10 Good

Vida

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Vida,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

6/10 Okay

Greg

Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Greg,Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If there is anything specific you would like to share with us about your stay, please feel free to reach out to our team. We value your feedback and would love to address any concerns you may have had. Thank you again for choosing our hotel and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Fredericka

Traveled with family
Liked: Cleanliness
My Getaway
I like staying at this hotel but this time it was a little unsafe. Just 2 doors down from us a young man tried luring us intobhis rokm to play games or just chill as he implied. The room was okay, but the pool was too cold for my son n he ended up getting sick. Other than that service of cleaning from staff was excellent.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Fredericka, Thank you for taking the time to provide feedback on your recent stay. We appreciate your loyalty as a returning guest. We regret to hear about the incident you encountered and want to assure you that guest safety is our top priority. We have shared your concerns with our security team to ensure a secure environment for all our guests. We apologize for the inconvenience caused by the pool temperature and will explore ways to improve it. We are glad to hear that you were satisfied with the excellent cleaning service provided by our staff. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Gary H

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Well I am not going to come here again. When you walk in you are met with a staff on the screen that signs you in. Where is the nice warm staff to check you in? The room was clean but the furnishing in bad shape.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Gary H,We appreciate your feedback regarding your recent stay. Our automated check-in process is in place to ensure efficiency and minimize wait times. We apologize if you found it impersonal. We take note of your comments about the condition of the furnishings and will address this with our maintenance team. Thank you for bringing these points to our attention.

8/10 Good

Marlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms nice staff
Room was clean. We felt safe in the building not too much noise. We just stayed for a quick overnight trip while traveling. Breakfast did not have a ton of options but we all found something we were satisfied to eat for breakfast. Shower had amazing pressure. . Nice hotel overall for the price point it is at.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Marlee,Thank you for choosing our hotel for your overnight trip. We're glad to hear that the room was clean and that you felt safe during your stay. We apologize if our breakfast options didn't meet your expectations, but we're pleased to know that you were able to find something satisfying to eat. Additionally, we're happy that you enjoyed the amazing shower pressure. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Lea

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It’s just an overnight stay to get to our destination so the price is convenient but I just wish there’s an elevator, struggled to carry our luggages at the second floor. Also, we picked the wrong location across the railroad cause we’re new in town. Other than that, the room is clean and the bed, pillows are comfy. Thanks!
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lea, Thank you for choosing our hotel for your overnight stay. We appreciate your feedback and apologize for any inconvenience caused by the lack of an elevator. We understand that the location may not have been ideal for you, but we hope the clean room and comfortable bed made up for it. We value your business and hope to welcome you again in the future.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lloyd,We are delighted to hear that you had a wonderful experience during your stay with us! Our team strives to provide exceptional service to all our guests, and we are thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

6/10 Okay

Wyatt

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Wyatt,We appreciate you taking the time to rate your recent stay with us. We understand that we may have fallen short of your expectations, and we encourage you to reach out to us directly so we can gather more details about your experience. We value your feedback and would like the opportunity to address any concerns you may have had.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello David,We appreciate you choosing our hotel for your stay! We hope you had a great experience overall. If there is anything specific you would like to share about your stay, please reach out to us directly so we can address any concerns. We value your feedback and would love to welcome you back in the future.

8/10 Good

Eloise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was asked to leave right at 11 am otherwise will be charged extra
Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Eloise, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our check-out time is at 11 am to ensure smooth transitions for all guests, although we understand this may be challenging at times. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

RENAE

Traveled with partner
Disliked: Amenities
My stay was short but the rooms needs a tremendous makeover. Outdated and floors make noise when walking around
Response from Manager on Feb 9, 2024
Hello RENAE, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input and apologize for any inconvenience caused by the condition of the rooms. We constantly strive to provide our guests with a comfortable experience and will take your comments into consideration for potential improvements.

8/10 Good

Kristina

Liked: Property conditions & facilities, room comfort
Decent enough
It was a decent place! Check in was very weird. Breakfast was not wonderful! Super hot water though!
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Kristina,Thank you for taking the time to leave your review. We appreciate your feedback and are glad you found the water temperature to your liking. We apologize if the check-in process seemed unusual and if breakfast did not meet your expectations. We value your input and will use it to improve our services.

8/10 Good

Rafael

Traveled with family
To many doors banging
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Rafael, Thank you for bringing this to our attention. We regret any inconvenience caused by the noise disturbance during your stay. We appreciate your feedback and will share it with our team to ensure a more peaceful experience for future guests.

8/10 Good

MARJORY

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night here with our dog. Clean room with comfortable bedding. My husband enjoyed the bacon and egg after the continental breakfasts we’ve been having.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello MARJORY,Thank you for sharing your feedback about your recent stay at our hotel. It's great to hear that you found our rooms clean and the bedding comfortable. We're glad your husband enjoyed the bacon and egg breakfast option. We appreciate your review and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Priscilla

Traveled with family
Disliked: Amenities, property conditions & facilities
The check in was via tv screen with someone in India. Property is in need of renovation!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Priscilla,Thank you for sharing your feedback regarding the check-in process and the condition of our property. We apologize for any inconvenience you may have experienced. We value your comments and will take them into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

8/10 Good

Antonio

Liked: Cleanliness
High speed Wi-Fi and all the best channels helps
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Antonio,Thank you for sharing your feedback with us. We appreciate your recognition of our high-speed Wi-Fi and the variety of channels we offer. Your satisfaction is important to us, and we value your input as we continually strive to enhance our guest experience. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Joseph

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no physical person at the front desk, only a guy on a Skype call or something similar telling you what to do to check in. The bathtub in the room was the loudest bathtub to step in or move in that we have ever heard. The toilet didn’t work well. There were no tops for the coffee cups in the room. There were no towels in the pool/hot tub area. There were carts for carrying your luggage to your room, but no elevator, so useless. The eggs at the breakfast were good though! But we aren’t planning to stay at this hotel again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Joseph,Thank you for taking the time to review your recent stay with us. We apologize for any inconveniences you encountered during your visit. We have noted your feedback regarding the front desk and will ensure that all check-in procedures are clear and personal interaction is available. We appreciate your comments about the bathtub and the toilet, and we will address these concerns with our maintenance team. Please note that coffee cup lids are available upon request. We apologize for the inconvenience with the towels in the pool area. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Clifton

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Clifton,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Chelcee

Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Chelcee,Thank you for sharing your feedback. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. If you have any further concerns, please reach out to our management team for assistance.

10/10 Excellent

florine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and offered shampoo and body/ hand soap. Staff qas friendly. There wS a heated indoor pool. They had many choices for breakfast.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello florine,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel clean, and our staff friendly. Our heated indoor pool is indeed a popular amenity among our guests. We're also glad you enjoyed our breakfast options. We appreciate your feedback and hope to welcome you back in the future for another great stay.

2/10 Terrible

Guillermo A

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
3 days in a row without shampoo and body wash and the first night when I found out, I called front desk or customer service and nobody answer so I left a message. Next day morning before going to work, I stopped at virtual front desk and told them about situation so after work I got to room and when taking a shower… again, no shampoo and body wash, even when housekeeping did the room (looks like they clean up every other day or like in my last 3 days only one time they cleaned the room). Next day again to virtual front desk to complain about shampoo and body wash and finally after work, took a shower and there it is, new bottles of shampoo and body wash… Continental breakfast… just sucked
Stayed 5 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Guillermo A, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent customer service and your experience does not align with our standards. We appreciate you bringing these concerns to our attention and will address them with the appropriate departments. We value your feedback and hope for the opportunity to improve in the future.

10/10 Excellent

Ronald

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great place to park, easy cgeck in, quiet. Great location for sight seeing.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Ronald,Thank you for your positive feedback! We're glad to hear that you enjoyed the convenient parking, smooth check-in process, and the peaceful atmosphere. Our prime location is indeed perfect for exploring the nearby attractions. We appreciate your kind review and look forward to welcoming you back in the future!

4/10 Poor

Denis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The checking was virtual! The person checking us in was from India - a world away! Couldn’t get advice for restaurants! The condition of bathroom was appalling - mold along the floor tile - bathroom fixtures leaked all over the the place- the parking lot wasn’t lit and felt dangerous - this place is in need of some major TLC. I cannot recommend it.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Denis, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your concerns and regret that the virtual check-in process did not meet your expectations. Please be assured that our team is continuously working towards improving our services. We appreciate your comments regarding the bathroom condition and parking lot lighting, and we will address these issues accordingly. We appreciate your feedback and hope to have the opportunity to enhance your experience in the future.

2/10 Terrible

Shawna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at night checking us in was not friendly. There was no shower curtain so I had to take a bath, then to top it off the stopper didn't work so I couldn't even fill the tub up. the bed was not comfortable at all. I would not stay here again. I'm a travel agent so I will advise AGAINST this stay to my clients. When I told the check out clerk which was virtual or online not even in person they said I'm sorry but didn't offer any refund or discount on my next stay. VERY UNSATIFIED !!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Shawna,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input regarding the reception and will address this with our team for further improvement. Rest assured, your comments will be taken into consideration to enhance our services. We value your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Hugo

Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Hugo,Thank you so much for your generous rating! We are thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back again soon!

8/10 Good

Jonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tall showers, clean room. The pool looked great but didnt have time to explore. This was a last minute check in- vwry reasonable oroce- so i didnt have high expectations. Checkin was just new, but easy-to-instruct and follow, with rhe monitor desk. This place, i think, just gets overlooked because its to the keft of the exit.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Jonnie,Thank you for sharing your positive feedback about our hotel. We appreciate your compliments about the cleanliness of the room and the convenience of the check-in process. We hope you have the opportunity to enjoy the pool during your next visit.

8/10 Good

Lou Ann

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Carpets seems a bit worn
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Lou Ann,Thank you for bringing this to our attention. We apologize for any inconvenience caused and will address the carpet issue as soon as possible.

6/10 Okay

Gary

Hard to understand the person on monitor bad sound
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Gary, We apologize for the inconvenience caused by the sound quality. Our team will look into this issue to ensure a better experience for you in the future.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Frankie,Thank you so much for your amazing rating! We're thrilled that you had such a fantastic experience with us. We can't wait to welcome you back again soon!

6/10 Okay

Brook

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Hello Brook, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Paula

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Uncomfortable situation
The remote check in process was disturbing; the yogurt machine was broken; now my charges differ from what is requested from my bank vs the receipt showing a different amount.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Paula,We apologize for the inconvenience caused during your check-in. Our team is looking into the issues with the yogurt machine. Regarding the charges, rest assured we will resolve the discrepancy promptly.

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Adam,Thank you for taking the time to review our hotel. We're delighted to hear that you had a wonderful stay with us. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon for another fantastic stay.

8/10 Good

Judy

Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Judy,Thank you for your positive rating! We're delighted to have exceeded your expectations. We hope to welcome you back again soon.

8/10 Good

Bruce, Estes Park

Traveled with family
Liked: Cleanliness
Price, and easy access were a plus. Breakfast was very limited but not bad for the price.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Bruce,Thank you for your feedback! We appreciate your positive comments about our affordable rates and convenient location. We will take note of your breakfast suggestions to provide a better dining experience in the future.

6/10 Okay

Henry

Business traveler
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Henry,Thank you so much for your incredible rating! We are thrilled that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon!

8/10 Good

MARIA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Next door had the music to loud,.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello MARIA,We apologize for the inconvenience caused by the loud music from our neighboring establishment. We will address this issue and ensure a peaceful atmosphere for our guests. Thank you for bringing it to our attention.