2 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of DoubleTree by Hilton Hotel Galveston Beach

4 out of 5
DoubleTree by Hilton Hotel Galveston Beach
1702 Seawall Boulevard, Galveston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 369 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 121 out of 1002 reviews" "
Rating 2 - Terrible. 118 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024

8/10 Good

Blake

Traveled with partner
Liked: Staff & service, amenities
The hotel is beginning to look a little run down. The shades have worn over the years and sunlight comes through them in spots. Holes have been covered up with door stop wall pads. Mirror bottom is worn from faucet handle and water. Still love the hotel, but needs some upkeep as it has been the same since 2018.
Stayed 2 nights in May 2024

4/10 Poor

Derek

The Hotel was good however the room I reserved was not what I was given. I reserved a king size bed but was given a twin Queen. Not happy with Expedia.
Stayed 1 night in Apr 2024

6/10 Okay

JANET

Room was good size we had the corner room with balcony, sadly the long blinds on the door where bad one went up partly the other was broken so couldn’t really see the great view of the sea. The balcony furniture cushions were very mouldy didn’t want to sit on them. But room was clean and bed comfortable . Hotel rooms a bit outdated .
Stayed 2 nights in Apr 2024

2/10 Terrible

Esmeralda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Absolutely terrible, the ac didn’t work and they wouldn’t send anyone to fix it or tell us how to fix it, any other hotel would have accommodated us or tried to fix the problem. We were told there was nothing they could do about it, my husband was running a fever and just needed the room to be cooler. We weren’t offered any of the famous cookies even though every other guest checking in got some. But to be told that there was nothing they could do with out even trying to find a solution was just wrong. We won’t be going back. Overpriced room for crappy customer service!! 😠
Stayed 1 night in Apr 2024

2/10 Terrible

Mindy, Fort Worth

Traveled with family
Disliked: Staff & service, property conditions & facilities
Front desk was unfriendly and when we got to our room maintenance was in there working and we couldn’t get in. Front desk did nothing about it.
Stayed 1 night in Apr 2024

2/10 Terrible

Mahmood

Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Easy to get to.
Stayed 1 night in Apr 2024

10/10 Excellent

Breanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff was extremely nice and helpful. We will definitely be back!!
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

…
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024

6/10 Okay

Ryan, Tucson

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the most dated Hilton of the 100s that I have stayed at. Looks like they bought an old beachside motel, built a tiki bar, put in a new dining room, and called it a day. Location is ok, right across from the beach, and the breakfast staff was very nice. Hilton prices for motel quality. Better options in Galveston.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was clean.
Stayed 1 night in Jan 2024

2/10 Terrible

Georg, Bergisch Gladbach

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty (it's the only and signature "corner view balcony room") and the furniture was broken, scratched, bathroom mirror was rotten, red stains on the carpet (maybe from a dog :-() the door was loose, etc. We did complain very gentle at friont desc and later by e-mail, but no response from manager of duty. Next morning: NO warm water either in the shower or in bathroom. We did check-out: NEVER AGAIN a Doubletree by HILTON!!!!
Stayed 2 nights in Apr 2024

6/10 Okay

Angelina

Traveled with partner
Disliked: Cleanliness
The room I reserved was the corner balcony room and the website claimed it had a shower/tub combo, there was no tub. There was some else's pubic hair on the shower wall, but I didn't notice until I was actually IN the shower. The balcony didn't look half as nice as the picture online and the cushions on the furniture out there were covered in mold. The foot stool in the room was splitting open. There was no microwave in the room and no coffee stirrers. The best part about the room was opening the double doors and listening to the ocean waves crashing, and that it's within walking distance of the beach and restaurants. The staff were mostly friendly. Would be nice for the onsite restaurant to have gluten free options for those of us with allergies.
Stayed 1 night in Apr 2024

10/10 Excellent

Tangelia

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property that needs some touch ups and upkeep. We were a little surprised at the condition of the room, as it was a bit beat up and run down. The staff was, however, super courteous and willing to serve.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ebony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I entered the room and turned on the lights, roaches started to run everywhere.
Stayed 1 night in Mar 2024

2/10 Terrible

sean

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally grubby, 2 star place and 4 star price. Worst room in hotel. When asked to change the told us no other rooms even though place looked empty. To us it just appeared they could not be bothered?
Stayed 1 night in Mar 2024

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It w
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary, West Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Abigail Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our hotel room was very old and in bad shape. Our outside door onto the balcony as well as our door going into the hotel hallway did not lock, and when we asked the front deskman for help with that we were told there was no more rooms available, and it is what it is. Then, to top it all off, our shower leaked SO BAD that the wall in the other room was soaked along with all the clothes and our suitcase on that wall. Again, told there's nothing we can do because they're booked. The elevator was so creaky and scary it felt unsafe, we reached out to Hilton for some sort of resolution and they won't respond to us. I don't recommend staying here.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Easy. To stay there
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The property is really nice and the view of the ocean was beautiful. There are bikes you can cruise on the hotel provides and the beach is easily accessible.
Stayed 1 night in Mar 2024

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bo

Stayed 1 night in Feb 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

MD JAMIL, Jamaica

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I booked 3 premium rooms on February 22nd. One room carpet was wet in front of bathroom, and the room wasn't dry properly, it was bad smell all over the room. I was traveling with family from New York, so I shared other rooms. Hilton is one of the top brand in hotel industry but this time I was disappointed.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Yoemil, Miami

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff is not rude but very "Matter of fact" Maintenance is poor with some :make-do" fixes.
Stayed 1 night in Feb 2024

10/10 Excellent

Justice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was GREAT!!!! Room was clean, no issues at all. Would come again. Heads up, breakfast is not free! But is a buffet.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t believe they charge so much for breakfast
Stayed 1 night in Feb 2024

2/10 Terrible

Ernestine, Lancaster

Disliked: Cleanliness, property conditions & facilities
I would not rent it again. The over view extra money was a waste. The white guy mean as heck didn’t even speak. The two blacks ladies at the desk were very nice and very helpful. They’re the only reason I’d go back. The young black guy was nonchalant he and the white guy could give a hoot. Dry customer service our first time there In Galveston and we selected this hotel thinking it was all that. But on our walk we found a better hotel next time we go and stay for a week
Stayed 1 night in Jan 2024

4/10 Poor

Kathleen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I used a credit card for incidentals upon check in. Do not use this card often. Immediately received a message from my credit card company that a small charge they approved, then larger charge for online gaming company was made. Credit card account closed. I cannot help but think there was an issue at check in... it's unfortunate. The staff seemed tired, the property seemed a bit worn. The microwave downstairs for customer use was old and gross inside. The snacks had airport prices.... sad, as we'd hoped for better with all of the other reviews we'd seen online...
Stayed 2 nights in Jan 2024

8/10 Good

danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Piotr, Des Plaines

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great front desk service Property needs renovation asap
Stayed 2 nights in Jan 2024

10/10 Excellent

Julius, Junction city

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Jan 2024

4/10 Poor

Gabriela

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I really felt unsafe there
Stayed 1 night in Jan 2024

10/10 Excellent

Delmy

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Rouven

Traveled with family
Liked: Staff & service, room comfort
Not worth the price
Feels like movie magic. Pictures on the site are accurate but look closer, rust, chipped paint and subtle things where broken.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jo on Jan 21, 2024
Thank You!

8/10 Good

Tami

Liked: Cleanliness, property conditions & facilities
Overall our stay was OK, not great. Definitely over priced. If you stay here, please make sure you check your bank or credit card accounts. They have charged our card for $31.65. No one seems to know why, there is nothing on our receipts that show this amount. We did not bill anything to our room, but the charge still remains. I spoke with the lady at check out and she assured me any extra charges on hold would be released. The extra charge was still there when all the other holds dropped, so I called the hotel. The man I spoke with looked through our charges and couldn’t find the charge or why it was taken out. He told me to call back the next morning and speak with the manager, Will. So, I called back the next morning and spoke with Will. Apparently Will is not a manager, he covered the mouth of the phone and was asking others why I was told to call him (like I couldn’t hear him). He acted like he was trying to help me but kept cover the mouth of the phone and talking to others. He finally comes back and says he can not find the charge or why it was taken from my account. He tells me he will have to call me back, 3 days later and still no phone call. They may not think $30 is a lot but it’s not about the amount of money, it’s the fact we are being charged for nothing. Just be careful and make sure your charges are accurate and that they didn’t take out too much!!!!
Response from Jo on Jan 21, 2024
Good Morning Tammy, My name is Jo the operations manager - If you could provide me the date of the reservation, I can review it and see where the charge was made. Also the name the reservation was under. Look forward to hearing from you.

10/10 Excellent

Patrice

Stayed 1 night in Jan 2024

10/10 Excellent

Leslee, Mesa

Stayed 1 night in Jan 2024

6/10 Okay

Kerry

6/10 Okay

MARCO

Disliked: Cleanliness
UNCLEAN. NO MANAGMENT OVERSIGHT
ROOM WAS NOT CLEAN. DISGRAFULL. TRASH BIN NOT PICKED UP, CARPET NOT CLEANED. NO MANAGEMENT SUPERVISION DOES NOT LOOK LIKE A DOUBLE TREE ELSEWHERE. OVERPRICED LOCATION.
Stayed 2 nights in Dec 2023

4/10 Poor

Patrick

The room was old torn curtain that didn’t go up or down. Tech came and fixed the best he could. He did good and competed us breakfast. But we wouldn’t stay there or recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Stayed 3 nights in Dec 2023