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Reviews of Hotel Agnello D'oro

3 out of 5
Hotel Agnello D'oro
Vico Delle Monachette 6, Genoa, Liguria

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 116 reviews" "
Rating 8 - Good. 42 out of 116 reviews" "
Rating 6 - Okay. 29 out of 116 reviews" "
Rating 4 - Poor. 13 out of 116 reviews" "
Rating 2 - Terrible. 3 out of 116 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
Nice clean hotel
I found the hotel to be satisfactory. It is a bit on the older side but I think that's the case for anything in Genoa. Front desk staff was nice. Overall it was a good stay. I'd stay there again. When you are looking for the hotel look for Hotel Nuovo Nord on the main road. The street is right across from it. Check out Pizzeria La Superba which close by. Great pizza!
Stayed 1 night in Jun 2021
Response from nonhounnikname on Jul 6, 2021
Grazie per la recensione, apprezziamo molto che abbia dedicato tempo per questo. Magari pubblicizzare un altro Hotel poteva farlo con un altro mezzo e non qui, non è carino utilizzare il mio spazio sul portale per queste cose. TI auguro una buona giornata Concetta

10/10 Excellent

Nadine, Winlaw B.C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24/7 front desk is a plus and the staff are very nice.
Stayed 1 night in Oct 2019
Response from Tiziana on Oct 16, 2019
Thank you.

8/10 Good

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Tiziana on Aug 24, 2019
Thank you for your feedback.

8/10 Good

Robin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Smelled like someone had been smoking in the room
Stayed 1 night in Jun 2019
Response from Concetta on Jul 10, 2019
Sorry for not realizing that there was a smell of smoke in the room. It is likely that the client who stayed in that room before her was a smoker and could not limit himself. If he had warned us we could have arranged to change rooms and solve the problem. Thanks anyway for letting us know now I wish you a good day

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A quiet hotel in the city center
This hotel is conveniently located near major points of interest. On the plus side, it's extremely quiet for a hotel in the middle of the city as it's situated in an alleyway with another hotel & a few small businesses. Also convenient is their on-site parking for an extra 15 euros. It's locked and underground so no worries about vandalism. Free wi-fi actually worked well. The room (#43) was OK for one night, but the bed was rock hard and so were the pillows and the bathroom is miniscule. The staff were all very friendly and helpful. On the whole, the hotel is a good choice for the price, but don't expect luxury.
Stayed 1 night in May 2018
Response from Tiziana on May 18, 2018
Thank you for your feedback. We are really happy you enjoied your stay.

4/10 Poor

Bronwen, Cardiff

Disliked: Staff & service, property conditions & facilities
Convenient location for Piazza Principe station
The first impression on entering was the smell. The hotel has pets (a large dog and a long-haired cat) which unfortunately make the ground floor, including the dining room, quite smelly. Definitely to be avoided if you have any kind of animal allergy! It's a budget hotel, so we weren't expecting a high level of comfort. The room was cramped, with one of the single beds at an angle, to allow access to the bathroom. The décor was hideous, but the room was clean and the beds were perfectly comfortable.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Very Close to Piazza Principe Station
Our main interest was in having a good hotel very close to Piazza Principe station as we were arriving late and leaving early the next morning. The bonus was the proximity to restaurants, the very helpful staff and an excellent breakfast available at an early hour.

8/10 Good

Ian , Toronto

Liked: Cleanliness, staff & service, room comfort
Conveniently close to the main railway station
Convenient location, friendly and efficient staff, and good breakfast (not included in the daily tariff).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for an overnight stay
This hotel had lovely views from 2 small verandahs, air conditioning and a large bathroom. The staff was very helpful especially when I had locked my key to a padlock in my case!

4/10 Poor

Verified traveler

Disliked: Room comfort
Ok for a single person
The bed was too small for a couple and jammed against one wall if the room. We asked for a-c or a fan. In heat wave conditions 1 of these should be available. I didn't mind a shared bathroom. We were also charged for the original 2 nights even though I had the ok from the hotel that we would be able to cancel 1 night due to a family issue that arose, so either I need help from Hostel bookers or from the hotel for a refund. I had emailed a few weeks out from the booking so this is disappointing
Response from General Manager on Aug 16, 2016
Buongiorno, questo è un commento alquanto strano, ci sono alcune cose che non combaciano, nonostante l'anonimato di chi fa questa recensione sono certa che ha fatto confusione probabilmente con un'altra struttura perchè non abbiamo camere con il letto contro il muro, tutte le nostre camere hanno l'aria condizionata funzionante e tutte le camere hanno il bagno privato, no bagno in comune credo non sia necessario dire altro

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
not bad
The hotel was slightly difficult. It was right next to the Stazione Principe train station. The room was small, but had everything we needed. The bed was 2 twin beds together. Most of the staff seemed to ignore us except for the man that worked at night. He went out of his way to make us feel welcome.

8/10 Good

Stephen, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A view versus space?
A 5 minute walk to Piazza Principe train station. Friendly staff. Good value. Rooms on the top floor have a small balcony and a great view of the city. The trade-off is that those rooms are smaller than those on the lower floors. For me, the trade-off was worth it.

8/10 Good

Patricia, Coronado, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genoa
We had bad wether but the hotel was great

4/10 Poor

Beatrice, Herts, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Condition of room
The room in general needed a thorough clean. The bed was very hard and lumpy and not conducive to a good nights sleep. I did write out and leave some feedback with the receptionist on duty at the time I left but the reaction to that was not positive. If I knew the cleaning had been addressed to a higher standard, I would probably stay again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Convenient to train station
The room was very basic, but fine to spend the night before catching the train.

8/10 Good

Mindy, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and friendly hotel
Really close to station and port. staff is really helpful and friendly.

8/10 Good

Mom James, Vancouver, WA

Liked: Cleanliness
Not so nice
There were some positives to this hotel. It had on site parking and the veranda had a great view, it was within waking distance to a few places on our list. But it was difficult to get to, the staff spoke very little English, the bed sagged into the center, there was sketchy hot water, wifi in room didn't work, and the hairdryer was completely useless with holes in the tubing. We were glad to be there only one night. Would not go back.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to train station
Settle for a room on a lower floor - no hot water on the top level. Staff very accommodating when special requests made

4/10 Poor

Edgar, Sydney, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
An old and very tired hotel
This place requires some renovation if it wants to attract more tourist. I didn't feel clean and comfortable in the room. It is adequate if you have to stay one night only and need to be near the train station.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Location is good, but overall it's an old building
I wouldn't stay there for more than two nights... People were nice though, wifi on the 4th floor didn't work.

6/10 Okay

Lynette, Brussels Belgium

Genoa
The hotel is very near the center of town and right next to the train station. so convenient. Also it was a very short walk going down to the pier. fantastic location. The rooms were clean. The breakfast was adequate simple fare but enough to make you full. They served fruits for breakfast which I was really happy about. They let us keep our luggage in the sitting room once we checked out. I appreciated this effort. They also provided maps of Genoa. There are a lot of restaurants near the hotel. The room was very small but I was just one person.

8/10 Good

Debbie, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Easy to find, friendly staff, cafés nearby. Clean & comfortable!

6/10 Okay

Tom, Coventry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location for Railway Station,OldTown & Port
The location was very handy for travelling and getting into key areas to visit. The hotel staff were friendly and helpful on giving advice where to visit and eateries. The room we got through Expedia was large enough but very cheap, damaged and dated furniture. The bathroom was generally clean but shower grimy. I booked another night direct with the hotel and that room was larger, very spacious bathroom and clean. Query whether get a good deal with Expedia, obviously don't get best rooms. The buffet breakfast was well filled with a variety of hot and cold foods, good value. Overall for the price range good value.

6/10 Okay

Sophia, sydney

Liked: Cleanliness
Convenient location to principe station
The hotel was appropriate for a one night stop over, its very close to principe station and there are plenty of restaurants nearby if you dont want to wander far. The room is small and plain, the view from the window is nothing to rave about (concrete and other people's windows) but the bathroom was clean and the a/c worked wonderfully. A suitable hotel for the price paid.

8/10 Good

A Traveller, UK

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good location but erratic service
The hotel is an interesting old building in a handy location for Principe station and the old town. Our room had wonderful views over the harbour, along with a small balcony. The buffet breakfast was varied and substantial and the room had everything we needed, although the bath/ shower arrangement was awkward and hot water took 10 minutes to appear. Hotel service was variable; an extra pillow was promised but then did not appear until another, extremely helpful, member of staff was asked. The bed was spotless and comfortable but the floors of the room and bathroom did not appear to have been cleaned since the previous guests (lots of dust and hair) and a request for cleaning produced only a partial improvement.

10/10 Excellent

Brent, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great service
Very helpful front desk. Friendly. Leant personal umbrella, adapter. Recommended good restaurant. Good view of lake. Good location. Good breakfast.

8/10 Good

Peter, Castlemaine VIC 3450, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genova (July 2012)
After the delightful Corniglia and Cinque Terre, and string of scenic coastal vistas from the train almost all the way into Genova, the centre of Genova around the Piazza Principe station was, to be honest, a bit of a shock. Although parts of the wharf area were worth a visit, the vast majority of the "old town" appeared dark, dirty, and thoroughly "uncared for". Even the occasional historic gems that we came across could not easily be reached without passing through disturbingly neglected and unnervingly unpopulated "back alleys" and (apart from the main piazzas and one or two "rich" streets) this whole area seemed to be really struggling. Having said all this, our stay at Hotel Agnello d'Oro was very comfortable and pleasant - it is literally 2 minutes from the Genova P.P railway station, easy to find, and (because it is down a small alley off the main road) it was quiet during our brief stay. The staff were efficient and helpful, the breakfast fresh and choices broad, but there seemed to be few other people staying at the hotel, and the overwhelming impression we left with was of an old world "flower" decaying and depressed - very sad!

8/10 Good

Lee, Oklahoma, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is located down a narrow alleyway or walkway, within very easy walking distance of the Genova Principe train station. The room was small but satisfactory, with air conditioning and a mini refrigerator. The staff were friendly and spoke English very well. We had a great dinner at a charming place just up the hill, and there were quite a few other restaurant choices within a block or two of the hotel.

10/10 Excellent

Syms family

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for railway station and the old city
Hotel was 5 minutes walk from the main railway station and close to many of the historic buildings and museums, but enjoys a quiet location down a sidestreet. The staff were all helpful and there were small public rooms to use. There is a lift. The room was comfortable, cleaned and made up daily. The plumbing could be a bit noisy at times. Breakfast was cold buffet style and fully adequate including a variety of fruit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Very convenient to the train station, which also means there is train noise. Not a huge deal, but if you're a light sleeper keep looking. Very helpful and friendly staff. Would definitely stay again.

6/10 Okay

R, Sweden

Liked: Cleanliness, room comfort
Great rooms but terrible breakfast
The rooms are a great find, spacious, clean and comfortable. The breakfast leaves a lot to be desired from a non-italian however. don't expect eggs, sausages or any ham or meats of any kind. There must be better hotels in a city as big as this.

10/10 Excellent

suesan, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stop-over
very convenient location - just over road from maion station, and on street with must-visist museums, and 10 minute walk from Old Port. small frie3ndlt family-run hotel where every member of staff we met went out of their way to be helpful . They provided us with English language brochures and maps as soon as we arrived and marked out routes for us on the map. Recommended (very good) local restaurants and were without fail always helpful and friendly. The buffet breakfast was good. Everywhere was very clean an d the bedrooms airconditioned. This is an ideal hotel for a short break - we had just been on a cruise and decided to stay on for 3 nights in Genua (where we landed) - well worth it.

10/10 Excellent

Rami, Montreal, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A clean, spacious but somewhat old room. Breakfast buffet with lots of choices. Wifi is free, but available only in the lobby and the first floor if you're lucky. Staff very helpful and speak several languages. I highly recommend this hotel.

4/10 Poor

Verified traveler

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
colazione quasi inesistente con brioche e focaccia, niente yogurt, niente frutta, niente the freddo.. alle 9 di mattina le brioche ne erano rimaste solo 3. pulizia lascia molto desiderare, aria condizionata sporca, lenzuolo sopra macchiato, piastrelle in bagno macchiate.. ho chiesto un asciugamano in più per i capelli essendo lunghi e non me lo hanno voluto dare. Il parcheggio un furto 25 euro al giorno. le lenzuola e gli asciugamani avevano un odore molto forte non gradevole di chimico in tutta la stanza c’è 1 presa per la corrente e nessuna presa vicino ai letti, l’unica era sotto la finestra non consiglio mi dispiace
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura comoda per la posizione, avrebbe bisogno di una rinfrescata in generale.
Stayed 1 night in Aug 2021

10/10 Excellent

Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre pleine de charme
Agréablement surprise par cet hôtel. Pour un prix très compétitif, on a eu une petite chambre avec beaucoup de charme et un balcon offrant une belle vue sur Gênes. Le personnel est très gentil.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Arian

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2021

10/10 Excellent

MIRJA, BRAUNSCHWEIG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber, sehr freundlicher Service, 24 Std. Rezeption
Stayed 1 night in Sep 2020
Response from Tiziana on Oct 17, 2020
Vielen Dank.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attenzione anche l'accoglienza Amore agli animali Attenzione sempre con il sorriso Atten
Stayed 2 nights in Sep 2020
Response from Tiziana on Oct 17, 2020
Tante grazie per la vostra bella recensione!

10/10 Excellent

Francesca, Sondrio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale accogliente e disponibile. Ambiente pulito e confortevole grazie anche alla presenza di aria condizionata nelle stanze. Ottima la colazione
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Daniele, Magenta (MI)

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo rapporto qualità prezzo, camera confortevole e molto pulita con frigo bar e ottima colazione a buffet.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Staff & service
ホテルの設備としては古いが、寝るだけなので問題なし。 wifiの接続は良かった。
Stayed 1 night in Oct 2019
Response from Tiziana on Nov 24, 2019
Thank you

2/10 Terrible

Diego A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sucio
Hotel muy sucio y con mal mantenimiento. Vergonzoso el estado de la recepcion, los tapetes, el ascensor. La habitacion si estaba limpia pero muy Regulares los muebles, no funciono el aire acondicionado, dañado. Todo de baja calidad.
Stayed 2 nights in Aug 2019

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour avec ma petite chienne. Toute l'équipe de direction et du personnel est très accueillantes: à l'écoute, disponible, de bon service et de bons conseils. Hôtel qui permet de joindre la gare rapidement, de visiter la ville à pied et.... de pouvoir garer son véhicule à prix raisonnable pour Gènes! Petit déjeuner très copieux! Un réel plaisir pour ce séjour. Je recommande très vivement!
Stayed 3 nights in Aug 2019
Response from Tiziana on Aug 15, 2019
Gentille Madame merci beaucoup ! Pour nous ce fut un réel plaisir de l'accueillir avec son bébé. Au revoir !

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Tiziana on Apr 18, 2019
Thank you for your feedback

8/10 Good

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Tiziana on Mar 23, 2019
Grazie per la buona valutazione. A presto.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Per 1/2 giorni può andar bene.
Hotel che rispecchia, in qualche modo, una parte di Genova
Stayed 1 night in Jul 2018
Response from Tiziana on Jul 23, 2018
Gentilissimo Ospite La ringraziamo molto per la sua gratificante recensione. Arrivederci a presto!