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Reviews of Blue Water Bay Luxury Villas

4 out of 5
Blue Water Bay Luxury Villas
150 Marine Parade, Southport, QLD

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 89 reviews" "
Rating 8 - Good. 30 out of 89 reviews" "
Rating 6 - Okay. 26 out of 89 reviews" "
Rating 4 - Poor. 7 out of 89 reviews" "
Rating 2 - Terrible. 7 out of 89 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic, enthusiastic staff, good value for time of year
Stayed 2 nights in Dec 2019
Response from Avery on Jan 7, 2020
Very much appreciate your kind words! It means the world to us! We look forward to see you again soon! Blue Water Bay

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome was fantastic very friendly the room was beautiful and comfortable
Stayed 3 nights in Dec 2019
Response from Blue Water Bay on Jan 1, 2020
Thank you so much for your kind words! It means the world to us! We hope to see you again soon!

8/10 Good

Verified traveler

Business traveler
I liked that all apartments faced the pool. The size was great. Quite roomy. Felt the bathrooms and toilet could’ve been cleaner. And if something is broken have it fixed.
Stayed 3 nights in Dec 2019
Response from Blue Water Bay on Jan 1, 2020
Thank you so much for your honest review. We are keen to make your experience with us a better one. Hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property manager was lovely and helpful. The apartment was clean and tidy and very good
Stayed 7 nights in Oct 2019
Response from management on Oct 15, 2019
Thank you for your feed back. We are glad that you enjoyed your stay. B.W.B

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
WiFI was extremely weak.Light globes needed to be replaced/ upgraded.
Stayed 4 nights in Sep 2019
Response from BWB on Oct 16, 2019
Sorry about the WiFi it has been fixed by the company. Light Globes replaced. Hope to see you back BWB

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and roomy compared to other places we have stayed, walking distance to most facilities. Could do with block out curtains as the street lights really light up the room of a night and a bit noisy with the traffic but you do get use to it after awhile.
Stayed 5 nights in May 2019
Response from Reservations on Jun 13, 2019
Appreciate you providing us with productive feedback. We will make a suggestion to the owner of the apartment you stayed in re: block out curtains. Hope you had a safe trip home. Thank you for staying with us at Blue Water Bay. Reservations

8/10 Good

Verified traveler

Liked: Cleanliness
Great location and lovely spacious rooms just lacking a bit of maintenance to be classed as luxury but fabulous for kids
Stayed 2 nights in Apr 2019
Response from Reservations on Jun 13, 2019
Really good to read that the kids enjoyed the complex and it's facilities. Having the stunning Broadwater located across the road is also an added bonus. Thank you for choosing to stay with us. Reservations

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Private parking and security great . Grounds kept immaculate friendly staff
Stayed 7 nights in Mar 2019

4/10 Poor

Samantha

Disliked: Property conditions & facilities, room comfort
Jan 2019
Numerous things not functional full condition oven fan not working,no markings for oven stove buttons to show temp or what is for,blind not working,dryer broken adv wouldnt replace in time then text jad went to replace though new damaged so non till the Monday a service that was needed. Property was tidy but pay to use services and functionality that isnt useable Sporting group
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Pool was lovely. The room was disappointing with no view and was very small.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

Claire, Australia

Disliked: Cleanliness, staff & service
Secure, easy to get around southport & surrounds
Good secure place to stay, underground carpark, easy to access everything in southport & along the broadwater. Unfortunatly the air-con didnt work, the wi-fi code also didnt work, you have to lug your suitcases up 4 flights of stairs to get from the carpark to the 2nd floor. Toiletries are very limited as is the dishwashing liquid. But there is a laundry in the main bathroom. Definitely need an upgrade, although clean & comfortable the unit we stayed in was quite old with flimsy blinds & we could hear the people above us banging around.
Stayed 6 nights in Aug 2018

6/10 Okay

Pat, South coast

Liked: Cleanliness, property conditions & facilities
Convenience store nearby but rather expensive. Not close to transport to take us to Hockey Centre. We did not have our own transport. I dropped my cardigan on the way out but could not get back in because I had put the keys in their mail box. I have asked them to send it to me cod but have not heard from them yet. There were quite a few stairs to negotiate with luggage which was difficult.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing unit
Really enjoyed the unit. The only reason for a lower rating was there was no lights in the stairwell or lift. When it was a 84 year old staying this is important for safety. I know it was only 3 flights of stairs or 4 from car park but that is a lot at that age. Apart from that everything else was great.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO NO NO - chosen for location Gold Coast Marathon
Gardens and pool were tidy. Reception not open on weekends. Room dirty, broken/chipped tiles, soap scum on tiles in bath and showers, toilet leaking/running, blinds broken, dishwasher handle broken, toaster broken, couldn't get oven working, only 2 cereal bowls for unit for 5, electrical powerpoint broken, cupboard doors extremely difficult to open (left open), walls dirty/scuffed everywhere, chunks of plaster out of walls, noisy bathroom vents running all day/night, rusty over-stove fan - didn't work properly and set off smoke alarm, no microwave equipment, pans dirty and had to be scrubbed before use. Spoke to staff Monday morning and could not get any refund as booked through Wotif and wouldn't be accepted. Very disappointing.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stairs
No lift. 4 flights of stairs from car park to 3rd story unit.
Stayed 3 nights in Jul 2018

10/10 Excellent

Arty, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel close to Everything
We stayed for 8 nights and enjoyed the clean tidy unit that was close to transport, the beach and walking distance to Australia Fair. The staff in the office were very helpful and provided us with the bus information to Harbour Town and other queries that we had. Thank you again for a pleasant week at Blue Water Bay Luxury Villas.
Stayed 8 nights in Mar 2018

6/10 Okay

Samantha, Melbourne

Nice on a budget, needs some of an upgrade in rooms
Stayed 7 nights in Feb 2018

2/10 Terrible

J, Queensland

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
faulty towers on the gold coast
As soon as I booked I emailed to request late check in and to confirm as booked 1 bed room with double bed and sofa bed. resort told me sofa bed would be extra $30 . I sent photos of my confirmation. Resort replied this is a Wotif mistake that room is 1 Bed only and Wotif will not change the website and Wotif continually makes mistakes. I took my own bedding personal reasons could not sleep in 1 bed. On arrival the wrong key was left 1/2 hour or more on phone to after hours service before someone came to bring another key 3 flights of stairs with luggage then back down and up to another room and had to move car big mess up. (no apologies always someone else's fault) room had sofa bed and linen left out ? however as I still had to pay for the balance I was not going to use their linen as I probably would be charged for it. The Sofa bed was held together with a piece of wood jammed in to sit on and completely useless as a bed no mattress just metal bars should go to tip not even comfortable to sit on 2 bad cracks through the surface of the bath - door to pool area did not work so every time we wanted to come and go had to go to basement car park then up another stair case... manager argued with me about everything - said he does not read emails that I sent and every problem I had was because of Wotif and Wotif failing to sell their resort correctly said wotif offers things they don't have like breakfast and "sofa ...out of space sorry ..more to say if anyone interested >
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing felt like home
Enjoyed the stay perfect location o Pool area is awesome Rooms were relaxing
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
No air con, cooking facilities lacking. Parking a nightmare.
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Experience
It's ok but nothing like it used to be like with previous owners, some areas of the resort needs attention, gardens could do with a little TLB. Overall not a bad place to stay
Stayed 7 nights in Dec 2017

2/10 Terrible

Merryl, Moranbah, QLD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel sight unseen, based on their online presence. I was going to stay here following surgery for a week’s recovery. We were put on the top level of one of the accommodation blocks - six flights of stairs, as there are no lifts. They demand full payment on check-in which is unlike any other hotel/motel I have ever stayed at. The norm is full payment on check-out. The room was dirty and dated. There was only one air conditioning unit in the lounge, none in the bedroom. There were no ceiling fans, just one pedestal fan. This is not a disability friendly establishment. With a visual impairment, arthritic knees and post-surgery, the stair well to the car park (the last two flights of steps) was dark and unsafe. I definitely will not be staying here again and will steer family and friends clear.
Stayed 6 nights in Nov 2017

8/10 Good

Colleen, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Great place it's like a resort big swimming pool BBQ erea and very close to beach Mall bus stop at gate
Stayed 13 nights in Oct 2017

10/10 Excellent

Mary, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was unfortunate that I had to leave early due to an emergency back home but I had a great time in my short period of stay☺☺
Stayed 12 nights in Aug 2017

8/10 Good

vincent, cobar

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, very big and comfortable room
Only stayed for 2 nights but was a nice pleasant stay
Stayed 2 nights in Sep 2017

8/10 Good

Val, Victoria

Liked: Cleanliness, staff & service, room comfort
Quiet and confortable
Enjoyed our stay, although furniture and stove could do with updating in room 42. Stairs are a challenge for older guests. Staff friendly.
Stayed 14 nights in Aug 2017

8/10 Good

George, Adelaide South Australia

Liked: Cleanliness, room comfort
Self contained apartments at South Port
We had a two bedroom apartment even though we had only booked a single bedroom apartment. Consequently the living areas were very generous. The outlook from the balcony over the central garden and pool was very pleasant. As we were on the first floor there were fairly narrow stairs to be negotiated with suitcases.
Stayed 6 nights in Aug 2017

6/10 Okay

Verified traveler

Disliked: Staff & service
Great location easy access to theme parks. Lovely pool and spa
Stayed 7 nights in Jul 2017

6/10 Okay

jeff

Disliked: Staff & service
not so happy
wanted to rebook but told no room available for end of month

8/10 Good

The Straw House, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the road from the park
Very comfortable beds. Being over the road from park with a great walking track and sights to see on the water was a bonus. There was a lovely coffee shop just around the corner for a stop on the way back to the room. Great layout of the unit. I would go back.

4/10 Poor

rick, victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy and needs a good clean and a paint
Noisy road and needs a good clean and a paint very run down but would be ok if you needed a cheap place to stay

4/10 Poor

Johnno, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and tired - Glory days well behind it
From the first entrance there are weird smells everywhere. Receptions smells like Keen's mustard, stairwells smells like baby wipes and nappies. Room just smelt of what was last cooked in the kitchen. The place 20 years ago would have been great but since them they have only done the most basic of maintenance and it is just in need on an entire makeover. The mixed living of both permanent (50+% ?) and holiday letting just gives the place a weird vibe, not like a holiday. Feels like you are invading other people's permanent living arrangements. In hindsight I should have paid more money for a nicer place in Southport.

6/10 Okay

Jeff, NSW

Disliked: Cleanliness
Pretty good hotel/apartment in general
Cleaniness - Not too bad but can not stand having hair bits lying around everywhere after being cleaned and there were quite a few lying around, otherwise was a pretty clean apartment. Room quality - Furniture was pretty good but lounge was definately in need for updating. Bathroom good and loved the shower water pressure. Staff - Staff were ok. In General - Not a bad place to stay as our room was in a great location, on ground level and could walk straight out to the pool. Pool was nice and convenient. Was in room 8. Would stay again but please have your cleaners get rid of hair.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice complex well located
The accommodation is perfectly acceptable for the price. It would be good if there was someone there after office hours to assist guests.

6/10 Okay

Verified traveler

Disliked: Room comfort
Air conditioning was only in the lounge room, the second bedroom was so hot because the hot water tank is in the cupboard next to it so it was difficult to sleep in there with the heat. Walk up access only, no lift. On a main street so there's no street parking, you have to park underground. Very difficult with a baby, no high chair provided. I didn't see staff until 5 days into our stay when they finally changed our linen and even then we still had ants on our bed. We were only given one key, so if my husband wanted to take our older son to the pool then I had to wait for them to come back so I could go anywhere - very annoying!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pool was ideal on hot days
We didn't have any AC in the main living area of the two bed apartment, which was very disappointing on the hot days we were there. The bed in the main bedroom was very uncomfortable, small and it was like sleeping on a concrete bed. The carpeted floor was more comfortable. Internet kept dropping in and out and TV reception wasn't the best either.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay across the road at the caravan park
Management rude to my partner no drop box for keys if u want to leave early. Place and utensils were filthy. Plenty more wrong

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Spacious villa, convenient location.
There are several stairwells, all numbered. To get to your villa please ask the reception for clear directions as it's a big resort.

6/10 Okay

Sue, Sydney

Disliked: Room comfort
Big villa
This was a big villa. 2 bed rooms, 2 bathrooms. Clean. Very noisy on a 4 lane road and intersection. Not luxury. 3 stars? No batteries in fan remote.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Great place to chill out
Our welcome wasn't the best but it was a lovely place to sleep and the pool was really great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodated our late booking an check very well.
Great experience. Staff were very helpful when we arrived after close of reception. The pool area was a great hut with our kids.

10/10 Excellent

Julie , NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool - good for kids
Two bedroom, two bathrooms quite spacious unit with small balcony overlooking pool. Toddler pool & heated spa so easy to entertain young children. Short drive to beaches. Only thing BBQ not working.

2/10 Terrible

ky, newcastle nsw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I would not recommend this hotel to anyone the blinds were full of mould , bathroom full of mould , the beds & lounge made us so itchy, this hotel really needs a good clean up.

6/10 Okay

Gerd, Wonthaggi

Liked: Staff & service
Disliked: Cleanliness
Quite nice, reasonable value for money,
It's a quite a nice place, could do with a little more cleanliness or maintenance to make the place more appealing, apartment could be a little cleaner, neighbours can be a bit noisy due to the different type of people living there, eg permanents, renters, owners, short term holiday makers, etc. Overall, not bad at all. Staff is nice and helpful

6/10 Okay

mick, Melbourne

Liked: Cleanliness
Too close to main intersection,very noisy
Apartment was right on the corner or the building, next to an intersection. The pedestrian crossing was right below us , the crossing beeper was going all night long, very noisy road. Good proximity to a couple of nice restaurants. Dodgy neighbourhood though. I suppose you get what you pay for. Poor internet reception. Wouldnt go there again.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location
Good position to go to attractions around the area. Quite location and lovely setting. Small ugrading in the apartment would be an advantage. Overall nice place to stay.

8/10 Good

Brian

Liked: Cleanliness
Good family accomodation
Good sized room for family with 2 kids. Couches were pretty small and not very comfortable. Good location near parks and small local shops.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Nothing spectacular about room just average. Room could have been cleaner. Have stayed at better accommodation for same price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location close to all the main attractions
great location close to all main attractions and main highways. walking distance to Australia fair shopping centre. great for the family. the apartment was 2 bedrooms and 2 bathrooms with laundry and kitchen. was clean and tidy.