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Reviews of Grand Canyon Plaza Hotel

3 out of 5
Grand Canyon Plaza Hotel
406 Canyon Plaza Lane, Grand Canyon, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 858 out of 1867 reviews" "
Rating 8 - Good. 576 out of 1867 reviews" "
Rating 6 - Okay. 256 out of 1867 reviews" "
Rating 4 - Poor. 113 out of 1867 reviews" "
Rating 2 - Terrible. 64 out of 1867 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but clean and well-maintained. Staff was very nice. Dog-friendly atmosphere much-appreciated. Had a suite which was great for family of adults needing extra space.
Stayed 2 nights in Apr 2024

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!! Very close to the canyon!
Stayed 3 nights in Apr 2024

10/10 Excellent

nirav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Mar 2024

8/10 Good

Pam

Was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very good stay quiet
Stayed 1 night in Apr 2024

6/10 Okay

CYNTHIA

Could be cleaner
Stayed 1 night in Apr 2024

2/10 Terrible

Lidiya

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 25, 2024
Dear Lidiya, it appeared you did not enjoy your visit. Please do not hesitate to contact us to further discuss. Your feedback/comment will be very appreciated in order to improve our service. Thank you so much.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were clean and service was excellent. Property is older but kept well.
Stayed 3 nights in Apr 2024

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness, staff & service
I had an excellent stay here 8 years ago, so I decided to return and see why I enjoyed this hotel. While my second stay wasn’t bad, I was also underwhelmed by the property condition and lack of amenities. The rooms look outdated, the carpet needs to be replaced, and having a balcony overlook the pool and bar area was unusual. Some rooms you enter from outside like a motel, and others you enter from inside and have an outside balcony. I’d like to see this hotel do something to keep up with increasing competition in a popular tourist destination. There was no complementary breakfast, the only hotel on my trip to not offer anything. There’s no gym area either. The location is good, about 10 minutes from the Grand Canyon visitor center. I didn’t like how it was oddly positioned off the main road behind another small plaza, that felt very weird. Overall, I’d stay here if the price is lower than other options in the area.

8/10 Good

Cecilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to Grand Canyon entrance
Stayed 2 nights in Apr 2024

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Need better ventilation in the room bathroom
Stayed 2 nights in Apr 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative at all was bar was extremely busy and short staffed due to main restaurant closed to public for a private event. Great facility and would definitely recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Adina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Close to Grand Canyon. Staff was very helpful with directions maps
Stayed 1 night in Apr 2024

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel location is great for park access
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property and suited our needs well. Always good to have a separate sleeping and living room while touring along with mini refrigerator and coffee maker. It was right outside the park entrance, where the IMax theater was and The Pink Jeep plus air tours were located.
Stayed 3 nights in Apr 2024

10/10 Excellent

Seokjoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Safe, Nice to be with family.
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Stayed 1 night in Apr 2024

8/10 Good

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very bad
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Staff in check in was very helpful and nice. But you could this place weren’t kept very clean. I found dust in my room table and lamp holders , carpet looked not clean and old.
Stayed 1 night in Apr 2024

8/10 Good

Kristy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for your rating review, we really appreciate it.

10/10 Excellent

Brasilia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean and comfortable. Great for a family of four.
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you very much Brasilia for your 5 star review! We really appreciate your kind comment and please visit us again soon!

2/10 Terrible

Ryan

Traveled with family
It felt like a cheap hotel with a fancy name
Stayed 1 night in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
We are sorry to hear your stay with us was less than satisfactory. In order to improve our hotel quality, please do not hesitate to contact us with your comments or suggestions. Thank you so much.

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Very attentive staff
Stayed 2 nights in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much David for your rating review and for your kind comment. We really appreciate this!

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
No problems
Stayed 1 night in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for your 5 star rating review, we really appreciate it and will look forward to seeing you again soon!

8/10 Good

Gregory

Stayed 1 night in Apr 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for your 5 star rating review, we appreciate this very much and please visit us again soon!

10/10 Excellent

Hwa

Stayed 1 night in Apr 2024

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for your rating review, we really appreciate it.

8/10 Good

Surender

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for your rating review, we really appreciate it.

6/10 Okay

Sue

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you for your rating review, if there is anything we can do better, please let us know.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for your 5 star rating review, we really appreciate this!

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

6/10 Okay

Patricia, Fairfax

Traveled with family
Liked: Staff & service
The property was conveniently located. Staff was friendly and helpful but overall this facility good use an upgrade. The mattresses were not comfortable (nor the pillows). Our shower head was broken as was the refrigerator door. The gym is small and the remote didn’t work. Only one ice machine worked in my building and hand sanitizer dispensers were empty. For the price per night I expected higher quality.
Stayed 3 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much Patricia for your comments. Rest assured, we are working on resolving all the issues you mentioned during your stay. We appreciate your time in bringing this to our attention.

10/10 Excellent

pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to be for a trip to the grand canyon
Stayed 1 night in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you very much for your visit Pradeep. We really appreciate your time in letting us know about your trip and hope you will return soon!

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at the hotel..the only thing that was wrong our mattresses were not that firm felt broken down😞 But would totally recommend this hotel..
Stayed 4 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much Cynthia for your honest review. Our mattresses are all Medium Firm and they were replaced less than 6 months ago. We will definitely work on rotating the mattresses to avoid this issue. We truly appreciate it that you brought to our attention. Thank you.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place is so nice and safe place to stay
Stayed 2 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much Jaime for your wonderful review. We really appreciate this and hope we will have a chance to serve you again on your next visit!

6/10 Okay

Rama, Ashburn

Stayed 1 night in Mar 2024

8/10 Good

Wil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good food.
Stayed 1 night in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much Wil for your review. We really appreciate it!

6/10 Okay

de

Traveled with family and small children
Room was dirty
Stayed 1 night in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
We are very sorry to hear about the cleanliness issue. We have forwarded your comment to our housekeeping department for action and improvement. Thank you.

6/10 Okay

TEJASH

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you for your rating review, should you have any suggestions, please do not hesitate to let us know.

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The food at the restaurant was tasteless and poor choice of menu. Needs iimprovement. However the staff was friendly and good.
Stayed 3 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you for your comment Jorge, we will forward your review to our restaurant department for improvement.

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I suppose it is difficult to grow proper grass around here. The pups weren't keen on the dirt (but we are from the East so maybe we are spoiled). The pet fee is acceptable because it is "per stay" and not per night per pet. We liked the place. It was difficult to get access to the spa without it being already in use.
Stayed 3 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for staying with us John. We will work hard to add more "green area" for our furry guests. Your comment is appreciated and we look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024

10/10 Excellent

H Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, restaurants, and great environment.
Stayed 2 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much Brian for your visit and for your 5 star rating review. We really appreciate this and will look forward to serving you again on your next visit!

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very nice, clean, and spacious. Our only complaint was there was no fan in the bathroom, and the steam from the shower kept making our smoke detector go off. We called the front desk and they were very nonchalant and unconcerned. Other than this, I’d give the hotel 5 stars.
Stayed 3 nights in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Dear Kathryn, we are sorry to hear about the fan - we will follow up on this with our maintenance to resolve the issue in your room. We appreciate your stay and thank you so much for bringing this to our attention.

6/10 Okay

Sangita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It looked and smelled not very nice. The building is in the back of other buildings, which didn’t give a very good vibe. The room smelled very weird, but the staff was nice. Won’t return to this hotel.
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
For our guests health and safety, we do not use perfume spray in the lobby or in our guestrooms. We are sorry you did not enjoy your stay with us and we wish you the best in your future travels. Thank you.

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having everything you need on and close to the property.
Stayed 1 night in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much Emily for your 5 star review and for your wonderful comment - we truly appreciate this and will look forward to welcoming you again in the near future!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced
Stayed 1 night in Mar 2024
Response from Grand Canyon Plaza Hotel Management on Apr 10, 2024
Thank you so much for staying with us Joanne. We really appreciate your 5 star review and please visit us again soon!