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Nice place and wonderful people. Everything is clean. The vending machines were all out of order and the front desk couldn’t offer anything for sale in place of that; which would have been nice.
CARLA
Stayed 2 nights in May 2024
Response from Elena on May 23, 2024
Dear Carla,We are pleased you had a Great stay especially enjoyed our clean rooms! I'm pleased our staff was able to make your stay memorable! And thank you for the vending machine comments, we have contacted the company so they can get them fixed! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
This was a fantastic stay the room not only appeared clean it smelled great and felt homey.
The sraff were are all very friendly. The most memorable moments were the breakfast staff. And the quality of food served.
Michael
Stayed 1 night in May 2024
Response from Elena on May 23, 2024
Dear Michael,We are pleased you had a Great stay and especially enjoyed our clean & comfortable rooms, as well as breakfast! I have shared your comments with our staff, after all they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
We stayed here for three nights and it was the perfect spot. We were minutes away from Grand Canyon National Park and were able to walk to multiple food options. The facility was clean and staff were excellent. The breakfast had many options. Perfect family spot. I would definitely stay here again.
Erin
Stayed 3 nights in May 2024
Response from Elena on May 20, 2024
Dear Erin,We are pleased you had a Great stay and especially enjoyed our clean rooms and breakfast! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
extremely expensive ($500/night). dirty, overcrowded, the breakfast was a zoo. Asked for room cleaning but they made a mistake and didn't note it. Won't come back unless there is no other option.
Roberto
Stayed 2 nights in May 2024
Response from Elena on May 20, 2024
Dear Roberto,Thank you for sharing your experience with us, it is our goal to provide consistently good service and accommodations, I'm sorry we missed that opportunity during your stay.Sincerely,Elena V.General Manager
6/10 Okay
Robert
Traveled with partner
May 19, 2024
Filthy grounds, grungy windows and mybiggest disappointment in Holiday Inn.
Robert
Stayed 1 night in May 2024
Response from Elena on May 20, 2024
Dear Robert,Thank you for sharing your experience with us, it is our goal to consistently provide good service and accommodations, I'm sorry we missed that opportunity during your stay. Once again, thank you for your review and for staying with us.Sincerely,Elena V.General Manager
Dear Rosa Maria,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
FULLOH
May 17, 2024
FULLOH
Stayed 2 nights in Apr 2024
Response from Elena on May 18, 2024
Dear Fulloh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Dear Lorraine,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Jennifer
May 15, 2024
Jennifer
Stayed 3 nights in May 2024
Response from Elena on May 17, 2024
Dear Jennifer,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
Sandra
Traveled with partner
May 15, 2024
went on expedia and confirmed king room, The walls are paper thin and needed to move because of crying baby, Also the move was handicapped so the bathroom was small,
Sandra
Stayed 2 nights in May 2024
Response from Elena on May 16, 2024
Dear Sandra,We are pleased that overall, you had a wonderful stay. I double checked your reservation and indeed you booked an accessible King room with a roll in shower, which is one of our largest bathrooms to accommodate our wheelchair bound guests. I'm sorry you felt the bathroom was too small. Thank you for your review and for staying with us.Sincerely,Elena V.General Manager
Everything was great, but the free WiFi was horrible. It would constantly disconnect. It was annoying as I didn't get much cellular reception there.
Jasciel
Stayed 1 night in May 2024
Response from Elena on May 15, 2024
Dear Jasciel,We are pleased you had a Great stay! I'm sorry about the WiFi, we are awaiting the tech to get here with replacement equipment, we apologize for the inconvenience! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
4/10 Poor
BAIJU
Traveled with family and small children, Traveled with group
Room is full of dust especially the carpet on the floor.
BAIJU
Stayed 1 night in May 2024
Response from Elena on May 15, 2024
Dear Baiju,Thank you for sharing your experience with us, it is our goal to consistently provide good service and accommodations, I'm sorry that we missed that opportunity during your stay. I have shared your comments with our staff during a training session, so they understand the importance of consistency. Once again, thank you for your review and for staying with us!Sincerely,Elena V.General Manager
Everyone was very helpful, WiFi very difficult to connect, otherwise 5 stars
David
Stayed 1 night in May 2024
Response from Elena on May 13, 2024
Dear David,We are pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Staff was exceptional - front desk, breakfast staff, everyone! Enjoyed being away from congestion at Grand Canyon Village area.
Launie
Stayed 3 nights in May 2024
Response from Elena on May 13, 2024
Dear Launie,We are pleased you had a Great stay and especially enjoyed our clean rooms and breakfast! I'm pleased our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
fathi
Traveled with family
May 7, 2024
Liked: Staff & service
Internet was poor
fathi
Stayed 4 nights in May 2024
Response from Elena on May 9, 2024
Dear Fathi,We are pleased that overall, you had a wonderful stay. Regarding the internet, we had a couple of pieces of equipment that broke down. The technician will be here this week to fix, I'm sorry for the inconvenience! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Maaz
Traveled with family
May 5, 2024
Liked: Cleanliness, staff & service, amenities
Older building but very well maintained. Comfy rooms and excellent breakfast. Staff is very friendly.
Maaz
Stayed 1 night in May 2024
Response from Elena on May 7, 2024
Dear Maaz,We are pleased you had a Great stay and especially enjoyed our comfortable rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Love the adult only building and our suite; private jacuzzi and adult breakfast was awesome
Barbara
Stayed 2 nights in May 2024
Response from Elena on May 5, 2024
Dear Barbara,We are pleased you had a Great stay and especially enjoyed our adult only building, as well as breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
right outside Grand Canyon National Park south entrance Great in and out and not as crowded as the park itself went three nights end of April 2nd of May. Dining options great as long as you like Pizza Prime Rib and McDonald's
kevin
Stayed 3 nights in Apr 2024
Response from Elena on May 5, 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Good
Lori
Traveled with partner
May 3, 2024
Everything was great. But we stayed in several other hotels/ motels that were just as nice for less money. It was over 253 to stay there and we stayed at some nicer for 155. The only reason you charged that much was because of where it was at.
Lori
Stayed 1 night in Apr 2024
Response from Elena on May 7, 2024
Dear Lori,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Dear Kathleen,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
wendy
May 2, 2024
wendy
Stayed 1 night in Apr 2024
Response from Elena on May 23, 2024
Dear Wendy,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
Aishwarya
May 2, 2024
Liked: Cleanliness, staff & service
Aishwarya
Stayed 1 night in Apr 2024
Response from Elena on May 3, 2024
Dear Aishwarya,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
Debra
Traveled with partner
Apr 29, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Way overpriced. Bathrooms in dire need of updating.
Debra
Stayed 3 nights in Apr 2024
Response from Elena on May 3, 2024
Dear Debra,We are in the process of planning our renovation, we hope you can visit again... Thank you for your review and for staying with us!Sincerely,Elena V.General Manager
Very nice place close to the park. Breakfast was basic but fine.
Allan
Stayed 2 nights in Apr 2024
Response from Elena on Apr 29, 2024
Dear Allan,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
radhika
Apr 28, 2024
Too expensive because it’s near the south entrance. I would say get one in flagstaff and drive down it would take only 1hr and 20 minutes. Very average hotel but shelled out 300$ . Food was also average. You are paying for the location .
radhika
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Radhika,Thank you for your review and for staying with us during your Grand Canyon stay.Sincerely,Elena V.General Manager
10/10 Excellent
JESSICA
Apr 27, 2024
Liked: Cleanliness
JESSICA
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Jessica,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
We needed to extend our stay but ran into a problem as we had booked our hotel through a third party. The people at the front desk bent over backwards for us as the third party was unable to help. We extended our stay with the excellent help from the staff.
Charles
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Charles,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Excellent location. Took a tour 1st day then drove in on our own the next day. Hotel staff was great and so was hotel breakfast.
catherine
Stayed 3 nights in Apr 2024
Response from Elena on Apr 29, 2024
Dear Catherine,We are pleased you had a Great stay and especially enjoyed our breakfast... I'm pleased that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
2/10 Terrible
Hyo Seon
Apr 26, 2024
Hyo Seon
Stayed 1 night in Apr 2024
Response from Elena on May 16, 2024
Dear Hyo,Thank you for your review and for staying with us.Sincerely,Elena V.General Manager
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Jean
Apr 24, 2024
Jean
Stayed 1 night in Apr 2024
Response from Elena on May 15, 2024
Dear Jean,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Good
Kenny, BROOKLYN
Apr 24, 2024
Liked: Amenities
Good, clean, friendly staff
Kenny
Stayed 1 night in Apr 2024
Response from Elena on Apr 25, 2024
Dear Kenny,We are pleased you had a Great stay and especially enjoyed our clean rooms and our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Hospitality staff are exceptional. Constantly asking if you need anything! Nice location and awesome breakfast.
Pam
Stayed 1 night in Apr 2024
Response from Elena on Apr 25, 2024
Dear Pam,We are pleased you had a Great stay and especially enjoyed our breakfast and our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Room was not very clean. Hotel was obviously priced for location but at >$400 a night it could have had less filth, bugs and mold.
Jeffrey
Stayed 2 nights in Apr 2024
Response from Elena on Apr 25, 2024
Dear Jeffrey,Thank you for sharing your experience with us, we did investigate your room with and the bugs were actually beetles native to our area. It is that time of year and we are located in a forest. I'm sorry that the beetles made your dimmed your stay with us. Once again, thank you for your review.Sincerely,Elena V.General Manager
Dear John,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Okay
Nicolas
Traveled with family
Apr 19, 2024
Photos of the property looked terrific online , but in person very disappointing 😃
Nicolas
Stayed 1 night in Apr 2024
Response from Elena on Apr 19, 2024
Dear Nicolas,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Dear Melissa,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Dear Tim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
It got the job done. Long walk to the pool area, so we didn't use it. Breakfast and breakfast staff was excellent. Not many options in town but overpriced for what we got.
Anne
Stayed 1 night in Apr 2024
Response from Elena on Apr 19, 2024
Dear Anne,We are pleased you had a Great stay and especially enjoyed our breakfast, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Dear Stephanie,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Good
Sarvesh
Traveled with family and small children
Apr 16, 2024
Liked: Amenities
This hotel has excellent location. it’s very close to South entrance of Grand Canyon national park. Overall hotel is good. It’s old building so things look little dull. There were many good options for breakfast.
Sarvesh
Stayed 2 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
Check in process was fast and easy. A great location everything is walking distance. I disliked that you’re able to hear everything people walking in the aisle my neighbors conversation.
Nori
Stayed 2 nights in Apr 2024
Response from Elena on Apr 15, 2024
Dear Nori,We are pleased you had a Great stay and especially that our staff was able to take good care of you! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
The beds were comfortable and the rooms were clean. The property shows signs of aging, such as cracked floor tiles. The staff was very nice.
Ann
Stayed 1 night in Apr 2024
Response from Elena on Apr 16, 2024
Dear Ann,We are pleased you had a Great stay and especially enjoyed our clean rooms and comfortable beds! I'm pleased our staff was able to make your stay memorable. Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
It was a good property with a decent size rooms and very helpful staff at the front desk.
Mobin
Stayed 3 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Mobin,We are pleased you had a Great stay and especially enjoyed our comfortable rooms and our staff was able to make you feel at home! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Good
MICHELLE, THROOP
Traveled with group
Apr 12, 2024
Liked: Cleanliness, staff & service
Breakfast staff was exceptional
MICHELLE
Stayed 2 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Michelle,We are pleased you had a Great stay and especially enjoyed our breakfast! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager