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Reviews of Holiday Inn Express & Suites Grand Canyon, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Grand Canyon, an IHG Hotel
226 Highway 64 N, Grand Canyon, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1053 reviews" "
Rating 8 - Good. 279 out of 1053 reviews" "
Rating 6 - Okay. 118 out of 1053 reviews" "
Rating 4 - Poor. 40 out of 1053 reviews" "
Rating 2 - Terrible. 16 out of 1053 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Grand Canyon National Park
Stayed 1 night in May 2024
Response from Elena on May 7, 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

fathi

Traveled with family
Liked: Staff & service
Internet was poor
Stayed 4 nights in May 2024
Response from Elena on May 9, 2024
Dear Fathi,We are pleased that overall, you had a wonderful stay. Regarding the internet, we had a couple of pieces of equipment that broke down. The technician will be here this week to fix, I'm sorry for the inconvenience! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Maaz

Traveled with family
Liked: Cleanliness, staff & service, amenities
Older building but very well maintained. Comfy rooms and excellent breakfast. Staff is very friendly.
Stayed 1 night in May 2024
Response from Elena on May 7, 2024
Dear Maaz,We are pleased you had a Great stay and especially enjoyed our comfortable rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the adult only building and our suite; private jacuzzi and adult breakfast was awesome
Stayed 2 nights in May 2024
Response from Elena on May 5, 2024
Dear Barbara,We are pleased you had a Great stay and especially enjoyed our adult only building, as well as breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right outside Grand Canyon National Park south entrance Great in and out and not as crowded as the park itself went three nights end of April 2nd of May. Dining options great as long as you like Pizza Prime Rib and McDonald's
Stayed 3 nights in Apr 2024
Response from Elena on May 5, 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Lori

Traveled with partner
Everything was great. But we stayed in several other hotels/ motels that were just as nice for less money. It was over 253 to stay there and we stayed at some nicer for 155. The only reason you charged that much was because of where it was at.
Stayed 1 night in Apr 2024
Response from Elena on May 7, 2024
Dear Lori,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

KATHLEEN, sandston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what makes this hotel fantastic!!
Stayed 1 night in May 2024
Response from Elena on May 5, 2024
Dear Kathleen,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Aishwarya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Elena on May 3, 2024
Dear Aishwarya,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Debra

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Way overpriced. Bathrooms in dire need of updating.
Stayed 3 nights in Apr 2024
Response from Elena on May 3, 2024
Dear Debra,We are in the process of planning our renovation, we hope you can visit again... Thank you for your review and for staying with us!Sincerely,Elena V.General Manager

10/10 Excellent

Allan, Harrington Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place close to the park. Breakfast was basic but fine.
Stayed 2 nights in Apr 2024
Response from Elena on Apr 29, 2024
Dear Allan,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

radhika

Too expensive because it’s near the south entrance. I would say get one in flagstaff and drive down it would take only 1hr and 20 minutes. Very average hotel but shelled out 300$ . Food was also average. You are paying for the location .
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Radhika,Thank you for your review and for staying with us during your Grand Canyon stay.Sincerely,Elena V.General Manager

10/10 Excellent

JESSICA

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Jessica,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to extend our stay but ran into a problem as we had booked our hotel through a third party. The people at the front desk bent over backwards for us as the third party was unable to help. We extended our stay with the excellent help from the staff.
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Charles,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

catherine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Took a tour 1st day then drove in on our own the next day. Hotel staff was great and so was hotel breakfast.
Stayed 3 nights in Apr 2024
Response from Elena on Apr 29, 2024
Dear Catherine,We are pleased you had a Great stay and especially enjoyed our breakfast... I'm pleased that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elena on Apr 29, 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Kenny, BROOKLYN

Liked: Amenities
Good, clean, friendly staff
Stayed 1 night in Apr 2024
Response from Elena on Apr 25, 2024
Dear Kenny,We are pleased you had a Great stay and especially enjoyed our clean rooms and our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Pam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality staff are exceptional. Constantly asking if you need anything! Nice location and awesome breakfast.
Stayed 1 night in Apr 2024
Response from Elena on Apr 25, 2024
Dear Pam,We are pleased you had a Great stay and especially enjoyed our breakfast and our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Poor

Jeffrey

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean. Hotel was obviously priced for location but at >$400 a night it could have had less filth, bugs and mold.
Stayed 2 nights in Apr 2024
Response from Elena on Apr 25, 2024
Dear Jeffrey,Thank you for sharing your experience with us, we did investigate your room with and the bugs were actually beetles native to our area. It is that time of year and we are located in a forest. I'm sorry that the beetles made your dimmed your stay with us. Once again, thank you for your review.Sincerely,Elena V.General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, personable/helpful employees, excellent breakfast...will return
Stayed 2 nights in Apr 2024
Response from Elena on Apr 25, 2024
Dear John,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Nicolas

Traveled with family
Photos of the property looked terrific online , but in person very disappointing 😃
Stayed 1 night in Apr 2024
Response from Elena on Apr 19, 2024
Dear Nicolas,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elena on Apr 19, 2024
Dear Melissa,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elena on Apr 19, 2024
Dear Tim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
It got the job done. Long walk to the pool area, so we didn't use it. Breakfast and breakfast staff was excellent. Not many options in town but overpriced for what we got.
Stayed 1 night in Apr 2024
Response from Elena on Apr 19, 2024
Dear Anne,We are pleased you had a Great stay and especially enjoyed our breakfast, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Stephanie, Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Super clean Breakfast was amazing
Stayed 2 nights in Apr 2024
Response from Elena on Apr 19, 2024
Dear Stephanie,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Sarvesh

Traveled with family and small children
Liked: Amenities
This hotel has excellent location. it’s very close to South entrance of Grand Canyon national park. Overall hotel is good. It’s old building so things look little dull. There were many good options for breakfast.
Stayed 2 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Nori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was fast and easy. A great location everything is walking distance. I disliked that you’re able to hear everything people walking in the aisle my neighbors conversation.
Stayed 2 nights in Apr 2024
Response from Elena on Apr 15, 2024
Dear Nori,We are pleased you had a Great stay and especially that our staff was able to take good care of you! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and the rooms were clean. The property shows signs of aging, such as cracked floor tiles. The staff was very nice.
Stayed 1 night in Apr 2024
Response from Elena on Apr 16, 2024
Dear Ann,We are pleased you had a Great stay and especially enjoyed our clean rooms and comfortable beds! I'm pleased our staff was able to make your stay memorable. Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Siyang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Grand Canyon park and restaurants
Stayed 1 night in Apr 2024
Response from Elena on Apr 16, 2024
Dear Siyang,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location at entrance to South Rim Grand Canyon.
Stayed 2 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Mobin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good property with a decent size rooms and very helpful staff at the front desk.
Stayed 3 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Mobin,We are pleased you had a Great stay and especially enjoyed our comfortable rooms and our staff was able to make you feel at home! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

MICHELLE, THROOP

Traveled with group
Liked: Cleanliness, staff & service
Breakfast staff was exceptional
Stayed 2 nights in Apr 2024
Response from Elena on Apr 16, 2024
Dear Michelle,We are pleased you had a Great stay and especially enjoyed our breakfast! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho close we are to the Grand Canyon and dining. Their breakfast is very good. Staff is great!
Stayed 1 night in Apr 2024
Response from Elena on Apr 16, 2024
Dear Michael,We are pleased you had a Great stay and especially that our staff was able to make it memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet area, was happy. Wish there was more options for easy food that isn't vending or junk food.
Stayed 1 night in Apr 2024
Response from Elena on Apr 9, 2024
Dear Logan,We are pleased you had a Great stay and especially enjoyed our clean rooms! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Minesh

Stayed 1 night in Mar 2024
Response from Elena on Apr 29, 2024
Dear Miesh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Naomi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Breakfast staff was very welcoming and friendly. I loved that!
Stayed 1 night in Apr 2024
Response from Elena on Apr 5, 2024
Dear Naomi,We are pleased you had a Great stay and that you especially enjoyed our breakfast, and the staff was able to brighten your morning! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elena on Apr 5, 2024
Dear Janni,We are pleased that overall, you had a comfortable stay. Thank you for your review and for staying with us!Sincerely,Elena V.General Manager

6/10 Okay

Justin

Traveled with partner
Hotel was nice and clean. WiFi was horrible though.
Stayed 2 nights in Mar 2024
Response from Elena on Mar 31, 2024
Dear Justin,We are pleased that overall, you had a comfortable stay and especially enjoyed our clean rooms! I'm sorry you had issues with the internet, I hope we were able to fix it for you when you let us know... Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elena on Mar 30, 2024
Dear Santosh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Kathleen Fitzgerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean ant staff was professional
Stayed 3 nights in Mar 2024
Response from Elena on Mar 30, 2024
Dear Kathleen,We are pleased you had a Great stay and especially enjoyed our clean rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 2 nights in Mar 2024
Response from Elena on Mar 25, 2024
Dear Jim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, breakfast staff was amazing.
Stayed 2 nights in Mar 2024
Response from Elena on Mar 23, 2024
Dear Teresa,We are pleased you had a Great stay and especially enjoyed our breakfast and that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Henry

Liked: Amenities
Very clean and very friendly staffs
Stayed 1 night in Mar 2024
Response from Elena on Mar 23, 2024
Dear Henry,We are pleased you had a Great stay and especially enjoyed our clean rooms... I'm pleased our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really crowded and a lot of the outlets did not work in our room.
Stayed 1 night in Mar 2024
Response from Elena on Mar 23, 2024
Dear Christine,We are pleased you had a Great stay! We have fixed the outlets in your room, thank you for letting us know! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible from checking in to breakfast in the morning staff doing the breakfast very attentive
Stayed 1 night in Mar 2024
Response from Elena on Mar 23, 2024
Dear Francisco,We are pleased you had a Great stay! I'm pleased you had a good breakfast and that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Elena on Mar 19, 2024
Dear Daniel,We are pleased you had a Great stay and especially enjoyed our clean Hotel! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

roselle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Maui was super friendly. The staff at the dining were serving is on the table & always checking for our needs..
Stayed 3 nights in Mar 2024
Response from Elena on Mar 19, 2024
Dear Roselle,We are pleased you had a Great stay! I'm pleased that Maui was able to make your stay memorable and our breakfast staff brighten your morning! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

GuaSea

Stayed 1 night in Mar 2024
Response from Elena on Apr 9, 2024
Dear GuaSea,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very close to Grand Canyon
Stayed 2 nights in Mar 2024
Response from Elena on Mar 19, 2024
Dear Gabriela,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Victor

Stayed 1 night in Mar 2024
Response from Elena on Apr 6, 2024
Dear Victor,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Kiet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elena on Mar 19, 2024
Dear Kiet,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager