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Reviews of Motel 6 Greenville, NC – ECU-Medical Center

2 out of 5
Motel 6 Greenville, NC – ECU-Medical Center
810 S Memorial Dr, Greenville, NC

Reviews

6.2
Rating 10 - Excellent. 5 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 5 out of 23 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tracy

Traveled with family
Reserved 2 months in advance of granddaughter’s ECU graduation. Received a call at 7:08am morning of check in stating they had canceled their contract with Expedia and couldn’t honor my reservation. No rooms available but they wouldn’t know for sure until 11:00 am and would contact me. Needless to say I immediately got in touch with another hotel and secured a room. Never heard back from Motel 6 until another rep called me at 9pm that night asking if I was coming to check in.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Tracy,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Susan

Traveled with family
The motel employee called us at 7:30 am on the day we were traveling to inform us that our reservations were cancelled. They said they no longer had a contract with Expedia and could not honor those reservations.
Stayed 1 night in May 2024
Response from Nancy Y. on May 14, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Marley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nancy Y. on May 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Anai

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 25, 2024
Hi Anai,Thank you for the excellent review! Maz K.#Team6

4/10 Poor

Robert

Business traveler
Disliked: Amenities, property conditions & facilities
My reservation had been mysteriously canceled when I arrived to check in. I was informed by the front desk staff, that they did not work with Expedia, even though I booked the reservation through Expedia. There was no cold running water in the room, only hot. And the front door would not lock. The manager used his key to lock the door, and I had to get home at 3:00 to unlock it. Very beat up furniture and bathroom. Would not book this motel again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Robert,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Christian

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was told by Mgmt. that I had not paid and needed to pay with cash. I showed her the receipt and after 30 minutes of back and forth she gave us the key to the room. We checked in then she called me back to the office telling me she needs me to pay again. I said I already paid here is the receipt, the money is gone. I had just driven 7 hours and wanted to relax and feed the kids. I s/w Expedia and they said everything is fine. Then she asked to speak to me again. Wanted cash and said she had canceled our room? I said I had just gotten off the phone with Expedia and they said all is fine not canceled. She told me I canna stay for free then started screaming at me. I tried to talk but she kept yelling so I slapped the key back on the counter and said fine, we are leaving. They followed me out and started banging on the door while we packed. I said no you’ve scared my kids and threatened me so we are done. We left immediately while they began asking us to stay. Will never stay at Motel 6 again and may never use Expedia either.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on Apr 16, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Susan

Traveled with family
There was a problem with my reservation but they were extremely helpful in resolving it.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 16, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Karen, Seeleys Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly and excellent facilities!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 10, 2024
Hi Karen,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Amanda

Stayed 4 nights in Feb 2024

10/10 Excellent

Kaitlyn

Stayed 2 nights in Feb 2024

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrades are overdue
Poor reviews of the place, many spoke of bed bugs, poor setting and bedding conditions. Labor day weekend, so I booked online before checking reviews. Had to book sonething as options and rooms were becoming less vacant. I sat in the room looking for another hotel to rent a room, 25 minutes from Uptown, I brought my key back to the office after moving my things out of the room, telling clerk, I wasnt satisfied with the conditions.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

William

Liked: Staff & service
Stayed 2 nights in Sep 2022

6/10 Okay

rick

Business traveler
Disliked: Staff & service
Cheap
Exactly what I paid for. I knew with the price it would be outdated. Only issue I had was when I checked in and out I had to use the night window. Not enough towels or toilet paper in the room but these were taken care of immediately. I would stay again but would not bring the family
Stayed 2 nights in Sep 2022

8/10 Good

Meredith

Stayed 1 night in Sep 2022

6/10 Okay

Nadia

Stayed 2 nights in Sep 2022

4/10 Poor

Robyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down hotel that they just poorly repaint and smells like mildew, sketchy group of people in the back hanging around when we showed up . There was a A pregnancy test strip laying on the ground in the parking area just out side the door , when I was checking in there was a man leaving after checking in for a better hotel choice . The town had a college foot ball game so all other hotels was booked so moving for us was not a choice
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected
Clean, friendly staff. Non-smoking room smelled smokie. Guedt 3 doors down we re noisy day and night.
Stayed 2 nights in May 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
On a budget
Room was sparse.Bed spread was stained and did not look clean, bed was lumpy. TV was tiny. Loud music in the parking lot til late in the evening. Price was low but there are better places to stay on a budget.
Stayed 1 night in Mar 2021

6/10 Okay

Indigo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Fine for what we pay for. Gave us an affordable option that was clean and reasonably safe.
Stayed 1 night in Dec 2019