Standard Room, Multiple Beds | Desk, free WiFi, bed sheets
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Reviews of Hotel Guadalajara Express

3 out of 5
Hotel Guadalajara Express
0, Av. Tonala 379, Tonalá, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 264 reviews" "
Rating 8 - Good. 66 out of 264 reviews" "
Rating 6 - Okay. 45 out of 264 reviews" "
Rating 4 - Poor. 21 out of 264 reviews" "
Rating 2 - Terrible. 22 out of 264 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service
Limited parking area and no wi-fi connection
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa, San Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hospitable. Has a restaurant on the property. Friendly amazing staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and quiet for a few day trip
Stayed 2 nights in Feb 2024

8/10 Good

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Irma

Business traveler
Liked: Amenities
Disliked: Staff & service
I chose this hotel for the second time , first of all , excellent location, but this time unfortunately after I requested first floor , they booked me at 3rd floor , front desk lady terrible welcome, I felt she was doing me a favor been there , smelly room, I complained about it next morning they placed me in a different room right after In the mean time I got breakfast but the waitress at the restaurant completely rude , bad manners, I wanted more coffee and she gave me left overs!!! I did not say I wanted for free. Terrible experience !!
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

2/10 Terrible

Veronica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had their service truck parked in the best parking space. Would not respond to intercom at gate in reasonable time. No soap for bathroom vanity. Mold in bathroom ceilings. Toilet seat was so undersized that you sat on rim of toilet. Shower curtain was short so bathroom floor flooded. Toilet paper dispenser was crooked so toilet paper kept falling off. Shower fixtures were rusted and was not able to get a correct temperature. The furniture is old and super cheap. Wood doors had dry white paint stains from the walls. No landline in the room. The hotel quality is a 1 star, with the price of a 3 star. The pictures on Expedia look like a different hotel room.
Stayed 1 night in Jan 2024

10/10 Excellent

Irma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

agustin

Traveled with family
The best hotel and breakfast in Tonalá Mexico
Stayed 4 nights in Dec 2023

4/10 Poor

Alejandra

Stayed 1 night in Nov 2023

6/10 Okay

JOSE

Stayed 1 night in Nov 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, staff was friendly and the room was clean
Stayed 2 nights in Aug 2023
Response from HOTEL GUADALAJARA EXPRESS on Sep 7, 2023
¡MUCHAS GRACIAS POR TU RESEÑA POSITIVA !ESPERAMOS TENER EL PLACER DE RECIBIRTE NUEVAMENTE EN UN FUTURO CERCANO ¡GRACIAS POR ELEGIRNOS ! SALUDOS .

10/10 Excellent

Ricardo

Stayed 1 night in May 2023
Response from HOTEL GUADALAJARA EXPRESS on Jun 13, 2023
¡GRACIAS POR LA CALIFICACION POSITIVA!ESPERO DARLE LA BIENVENIDA DE NUEVO PRONTO.

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Apr 2023
Response from HOTEL GUADALAJARA EXPRESS on Apr 12, 2023
EXELENTE DIA GRACIAS POR SU PREFERENCIA ESPERAMOS VOLVERLES A BRINDAR EL SERVICIO

4/10 Poor

Oscar

Disliked: Amenities, property conditions & facilities
It’s a cheap hotel. They advertise that they are this premium hotel. But they are not, the rooms are small and run down. Don’t believe the pictures
Stayed 1 night in Mar 2023
Response from HOTEL GUADALAJARA EXPRESS on Apr 12, 2023
HOLA BUEN DIA ESPERAMOS Q EN SU PROXIMA ESTANCIA PODELES BRINDAR MEJOR SERVICIO

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check in
Great hotel other than young lady had checking was quite rude.
Stayed 1 night in Jan 2023
Response from HOTEL GUADALAJARA EXPRESS on Mar 7, 2023
buen dia me podria dar mas informacion sobre como fue su estancia en el hotel

2/10 Terrible

ROCIO

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We got rooms with tiny sinks. Every time we washed our hands the water was pouring outside the sink, which made it very uncomfortable. We got our feet and clothes wet. The carpet was very dirty. They use a chemical to make the room smell clean but it wasn’t clean. Inside the room it has a step which makes it dangerous. My dad almost fell because of it. He hurt his hand. When you take a shower it’s very hard because the water turns from hot to cold very quickly and it’s impossible to maintain one temperature. When we checked out, we went to see other rooms to compare and see if the rooms were the same, but the other rooms were better and we realized that maybe they gave us the worst rooms, probably because we made the reservation through an app with a better rate that doing it directly with the hotel. The pictures they show in their website are bright and colorful, completely different than how the rooms really look like. The rooms didn’t have microwave or a fridge, only the basics. We will never come back to this old hotel. Never.
Stayed 1 night in Dec 2022

10/10 Excellent

Alexis Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Craig

Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and was good price .
Stayed 4 nights in Sep 2022

10/10 Excellent

Quyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
Clean and comfortable. Good price!
Stayed 1 night in Oct 2022

6/10 Okay

Alina

Traveled with family
Local
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis Felipe

Stayed 1 night in Sep 2022
Response from Jane on Sep 11, 2022
Hi, Luis Felipe! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Jane!

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Noah on Aug 23, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah

6/10 Okay

Saul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel felt safe the staff was extraordinary each one of them helpful right down to maintenance it was super clean for sure good walking distance from places the cons no elevator not enough electrical outlets small rooms the bathroom window is to the hallways cold water didnt work in shower the in house restaurant needs better selection but good not average but overall if those are not the bother the pros outweight the cons just because of the location and the staff I would stay there again
Stayed 8 nights in Jul 2022
Response from Ammy on Jul 27, 2022
Apologies for the problems you had faced, Saul! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Irma

Stayed 9 nights in Jul 2022

8/10 Good

Raul Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, building is old but very clean; surrounding area seemed a bit unsafe, definitely not a touristy area. Conveniently close to the artisan market, but not a lot of places to eat. Our 3 bed Room was very big but the bathroom smelled like sewer.
Stayed 4 nights in Jul 2022
Response from Simon on Jul 18, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Jose

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room was nothing there I see on the picture I was so disappointed
Stayed 1 night in Jun 2022
Response from Simon on Jul 18, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the perfect choice for our stay, we had a family room and it was very clean and had everything we needed. It was very close to many other places we visited. And it was very convenient to have a restaurant right on the premises. The staff was very friendly and we felt very safe! The parking is secure, I would stay here again!
Stayed 1 night in Jun 2022
Response from Simon on Jul 18, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service
Great property to stay! Wonderful staff and lots of parking!
Stayed 2 nights in Jun 2022
Response from Simon on Jul 18, 2022
Thanks for the positive rating, Ivan! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, the bed sheets smell clean , food at the restaurant is delicious over all I'm very pleased
Stayed 1 night in May 2022

10/10 Excellent

Eugenio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place the stuff is very kind.
Stayed 1 night in May 2022
Response from Joey on May 22, 2022
Hi, Eugenio! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

4/10 Poor

Oscar, New York

Business traveler
Disliked: Property conditions & facilities
This property is much older than it looks like in the pictures. My window did not close with a lock. I felt that someone could climb into my room day or not off the front hotel awning. The door to the room shut with a bedroom door know lock and a $5 dinky bolt used toock food cub boards. I felt unsafe.
Stayed 3 nights in Mar 2022
Response from Cheshta on Apr 6, 2022
Hi, Oscar! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Vianey

Stayed 1 night in Mar 2022

10/10 Excellent

Abigail

Stayed 5 nights in Mar 2022

10/10 Excellent

Alondra

Stayed 1 night in Mar 2022

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and everyone was very friendly
Stayed 4 nights in Feb 2022
Response from Jane on Feb 21, 2022
Thank you for your appreciation, Abigail! We hope to give you a consistent service every time. Regards, Jane!

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2022
Response from Jake on Feb 18, 2022
Thank you for rating us highly, Abigai. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, Jake

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Ammy on Feb 7, 2022
Thanks for the positive rating, Mireya! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Jesse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service.
Stayed 1 night in Jan 2022
Response from Clay on Jan 15, 2022
Thank you so much for the charming rating Jesse, Your review made our day. Have a great day ahead. Regards, Clay

10/10 Excellent

Melquiades, Silma

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Hotel I would recommend
Stayed 1 night in Jan 2022
Response from Ammy on Jan 15, 2022
Hi, Melquiades! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

10/10 Excellent

MA DEL ROCIO AVILA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I like.
Stayed 1 night in Dec 2021
Response from Jane on Jan 14, 2022
Hi, Del! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Clay on Jan 15, 2022
Thank you for rating us highly, Brenda. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Clay

10/10 Excellent

Armando M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Mahalia

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Jane on Dec 16, 2021
Hi, Karen! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Terrible

Jose Jesus

Stayed 1 night in Dec 2021

8/10 Good

Kenji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant wasn't good but over all for the price our stay was comfortable, the room was clean and the place is nice.
Stayed 1 night in Nov 2021

6/10 Okay

Hector

Traveled with family
Disliked: Amenities
The hotel is close to a lot of restaurants and places where to go.
Stayed 2 nights in Nov 2021
Response from Cheshta on Nov 27, 2021
Hi, Hector! We are glad to see that you liked our services. Regards, Ivy