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Did not have hit water in our sink. Everything else was fine. We will use this hotel again!
Gabino
Stayed 6 nights in Jan 2024
Response from GSH on Jan 25, 2024
Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situation that you mention does not represents the quality and service that characterizes us, we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Thank you very much for taking the time to let us know about your experience with us and we are very happy to know that your stay was pleasant. We hope very soon to be able to serve you again!
It’s a big city so it’s dirty on streets and around property
Marc
Stayed 1 night in Jan 2024
Response from GSH on Jan 9, 2024
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Mr. Eduardo! Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
The staff is very friendly and very helpful. The rooms A/C didn’t work very well. The room never got cold in the lowest setting. The room was not very clean. The carpet had stains, the shower had dirt around the edge. The bed was fine and sheets clean. The towels and items around the room( lamps furniture) are old and dated. The phone didn’t work very well.
Elizabeth
Stayed 2 nights in Dec 2023
Response from GSH on Dec 21, 2023
Miss Garibay!! Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situations that you mention does not represents the quality and service that characterizes us, I assure you that we are working so that this type of situation does not occur again.I hope that you will give us the opportunity to serve you again very soon!
6/10 Okay
LOURDES
Traveled with family and small children
Nov 29, 2023
Disliked: Cleanliness
I love the location close to the historic center.
LOURDES
Stayed 4 nights in Nov 2023
Response from GSH on Nov 29, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Property was presentable but the actual rooms were dirty, room had carpet and I believe it was not vacuumed/cleaned properly during room service because my kids started with allergies. Blankets and shower towels had stains.
Jose Luis
Stayed 4 nights in Nov 2023
Response from GSH on Nov 29, 2023
Mr. Carrillo!! Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situations that you mention does not represents the quality and service that characterizes us, I assure you that we are working so that this type of situation does not occur again.
8/10 Good
Jaime
Nov 28, 2023
Jaime
Stayed 4 nights in Nov 2023
Response from GSH on Dec 21, 2023
Mr. Escobedo!! I would like to thank you for your preference and for choosing us as your hosts on this your last visit to the beautiful city of Guadalajara. Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
6/10 Okay
LOURDES
Nov 27, 2023
Liked: Staff & service
Disliked: Amenities
LOURDES
Stayed 6 nights in Nov 2023
Response from GSH on Dec 21, 2023
Miss. Esquivel! I would like to thank you for your preference and for choosing us as your hosts on this your last visit to the beautiful city of Guadalajara. Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
I was a nice centralized place to stay at the city is always awake. You can always hear people outside.
Ramiro
Stayed 4 nights in Nov 2023
Response from GSH on Nov 29, 2023
Mr. Gonzalez!! Thank you very much for taking the time to let us know about your experience with us and we are very happy to know that your stay was pleasant. We hope very soon to be able to serve you again!
Me permito agradecerle su preferencia y el que nos haya elegido como sus anfitriones en esta su última visita a la hermosa ciudad de Guadalajara, de igual forma le agradezco el haberse tomado el tiempo de regalarnos sus comentarios en relación a su estancia y nos gustaría verificar con usted si es que reporto el faltante durante su estancia en el hotel?...
4/10 Poor
E L
Nov 13, 2023
E L
Stayed 13 nights in Oct 2023
Response from GSH on Nov 14, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
place is old and dungy and not that great for the price
Victor
Stayed 2 nights in Sep 2023
Response from GSH on Sep 30, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Eveyone other then the front reception ladies, were helpful and very polite, them ladies were trash !
Carlos
Stayed 1 night in Sep 2023
Response from GSH on Sep 24, 2023
Thank you very much for taking the time to let us know your comments regarding the experience at our property during your present stay. We feel very sorry to know that the service provided has not been the best and we offer you a sincere apology for the inconvenience, the situation with the ladies at the front desk that you mention does not represent the quality that characterizes us, I assure you that we will be working to ensure that these types of situations do not occur again.
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
4/10 Poor
Jorge
Aug 8, 2023
Jorge
Stayed 4 nights in Jul 2023
Response from GSH on Aug 31, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Srita. Josefina!! Me permito agradecerle su preferencia y el que nos haya elegido como sus anfitriones en esta su última visita a la hermosa ciudad de Guadalajara, de igual forma le agradezco el haberse tomado el tiempo de regalarnos sus comentarios en relación a su estancia y créame que estamos trabajando para mejorar el servicio que les brindamos día con día.Esperamos muy pronto poder volver a atenderle!
Carpet need change. Too. Durty and old...room need to be paint
sergio
Stayed 1 night in Jul 2023
Response from GSH on Jul 15, 2023
Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situations that you mention does not represents the quality and service that characterizes us, we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
10/10 Excellent
Oscar, San Diego
Traveled with family
Jun 7, 2023
Liked: Cleanliness, staff & service
close to walk around late
Oscar
Stayed 2 nights in May 2023
Response from GSH on Jun 8, 2023
Mr. Gonzalez!! Thank you very much for taking the time to let us know about your experience with us and we are very happy to know that your stay was pleasant. We hope very soon to be able to welcome you again!
The property looked Ok on the outside but the rooms looked old & dirty
My air conditioner did not work
The door in the closet fell off when i tried to open it
Alejandro
Stayed 1 night in May 2023
Response from GSH on Jun 2, 2023
Mr. Alejandro!!! Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situations that you mention does not represents the quality and service that characterizes us, we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
8/10 Good
Iraida
May 16, 2023
Iraida
Stayed 3 nights in May 2023
Response from GSH on Jun 6, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
I liked the servís.
Employees were very nice.
Thank you.
Antonio
Stayed 8 nights in May 2023
Response from GSH on May 16, 2023
Thank you very much for taking the time to let us know about your experience with us and we are very happy to know that your stay was pleasant. We look forward to welcoming you again very soon!
I like the location & rates. I did not like the no vegan menu.
Mario
Stayed 5 nights in Apr 2023
Response from GSH on May 6, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
10/10 Excellent
Armando
Traveled with family and small children
Apr 9, 2023
Liked: Cleanliness, staff & service, amenities
I did like the fact that was close to downtown. Didn’t like the fact that its an Old Old Old hotel
Armando
Stayed 1 night in Apr 2023
Response from GSH on Apr 10, 2023
Mr. Sandoval!! Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
6/10 Okay
eduardo
Apr 3, 2023
eduardo
Stayed 6 nights in Mar 2023
Response from GSH on Apr 25, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
10/10 Excellent
Alejandro
Apr 1, 2023
Alejandro
Stayed 1 night in Feb 2023
Response from GSH on Apr 3, 2023
Sr. Flores! Me permito agradecerle su preferencia y el que nos haya elegido como sus anfitriones en esta su última visita a la hermosa ciudad de Guadalajara, de igual forma le agradezco el haberse tomado el tiempo de regalarnos sus comentarios en relación a su estancia y me da mucho gusto saber que su estancia con nosotros fue placentera.Esperamos muy pronto poder volver a atenderle nuevamente!!
The room and area was in ok conditions.. there was a few permanent stains on bedroom carpet , but like said those were permanent.
Manuel
Stayed 2 nights in Mar 2023
Response from GSH on Apr 1, 2023
Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situations that you mention does not represents the quality and service that characterizes us, we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Check-in and check-out was easy and efficient. The location is excellent! The staff was friendly and most speak English. The condition of the room was fine. It is a bit dated but they keep it clean. They were very full and busy the weekend of our stay but amazingly, the room was nice and quiet at all times. Excellent value for the money. I would most certainly stay here again!
Timothy
Stayed 3 nights in Mar 2023
Response from GSH on Apr 1, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
The location. The staff. The one bartender whompoured me a double tequila neat every evening before bed to take to my room. The bed was beautiful. So comfortable. I had a wonderful stay.
Stephen
Stayed 3 nights in Mar 2023
Response from GSH on Apr 1, 2023
Thank you very much for taking the time to let us know about your experience with us and we are very happy to know that your stay was pleasant. We hope very soon to be able to serve you again!
10/10 Excellent
carmen
Mar 14, 2023
carmen
Stayed 2 nights in Mar 2023
Response from GSH on Apr 3, 2023
Srita. Garate! Me permito agradecerle su preferencia y el que nos haya elegido como sus anfitriones en esta su última visita a la hermosa ciudad de Guadalajara, de igual forma le agradezco el haberse tomado el tiempo de regalarnos sus comentarios en relación a su estancia y me da mucho gusto saber que su estancia con nosotros fue placentera.Esperamos muy pronto poder volver a atenderle nuevamente!!
Quick check-in, helpful & friendly staff, large, marble flooring bathroom, clean, tile flooring hallways; however, all the rooms are carpeted, according to front desk staff. There is no other flooring choice for the rooms. Our room’s carpet was dirty.
Dora
Stayed 3 nights in Feb 2023
Response from GSH on Feb 21, 2023
Miss. Dora, thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
8/10 Good
ELoy
Feb 7, 2023
ELoy
Stayed 2 nights in Feb 2023
Response from GSH on Mar 7, 2023
Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
Srita. Ramirez! Me permito agradecerle su preferencia y el que nos haya elegido como sus anfitriones en esta su última visita a la hermosa ciudad de Guadalajara, de igual forma le agradezco el haberse tomado el tiempo de regalarnos sus comentarios en relación a su estancia y créame que estamos trabajando para mejorar el servicio que les brindamos día con día.Esperamos muy pronto poder volver a atenderle como se merece.
8/10 Good
Manuel
Traveled with partner
Jan 25, 2023
Liked: Cleanliness, staff & service
.
Manuel
Stayed 1 night in Jan 2023
Response from GSH on Jan 27, 2023
Mr. Velazquez! Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
2/10 Terrible
Juan
Traveled with family
Jan 22, 2023
Liked: Amenities
Disliked: Property conditions & facilities
After entering the room, I noticed bathroom sink couldn’t drain. I was told to switch rooms but the new room was so tiny, it was barely enough space for 2 beds. So much for paying for a superior room and sleeping in a box
Juan
Stayed 1 night in Jan 2023
Response from GSH on Jan 23, 2023
Mr. Alvarez!! Thank you for taking the time to let us know about your stay with us; I offer you a sincere apology for the inconveniences caused, the situations that you mention does not represents the quality and service that characterizes us, I assure you that we are working so that this type of situation does not occur again.I hope that you will give us the opportunity to serve you again as you deserved!
10/10 Excellent
Eleuterio
Jan 18, 2023
Eleuterio
Stayed 1 night in Jan 2023
Response from GSH on Nov 6, 2023
Sr. Pacheco!! Me permito agradecerle su preferencia y el que nos haya elegido como sus anfitriones en esta su última visita a la hermosa ciudad de Guadalajara, de igual forma le agradezco el haberse tomado el tiempo de regalarnos sus comentarios en relación a su estancia y me da mucho gusto saber que su estancia con nosotros fue placentera.Esperamos muy pronto poder volver a atenderle!
10/10 Excellent
Moises
Jan 11, 2023
Moises
Stayed 1 night in Jan 2023
8/10 Good
Joaquin
Traveled with family
Jan 2, 2023
Liked: Cleanliness, staff & service
Joaquin
Stayed 1 night in Dec 2022
Response from GSH on Jan 7, 2023
Mr. Torres!! Thank you for taking the time to let us know about your stay with us; we are working to improve the service that we offer to our guest every day and I hope that you will give us the opportunity to serve you again very soon!
A affordable way to stay in a Majestic City Center of Guadalajara Jalisco Mexico
David
Stayed 1 night in Nov 2022
6/10 Okay
Manuel
Traveled with family
Nov 17, 2022
Liked: Staff & service
I noted that Carpet was dirty in my room . The heater won’t work , and tv cable went down the first night (called front desk and they advises that there was nothing they can do about it as that was a vendor) cable svc returned the next day.
Great location ,lots to do around hotel. Hotel is okay for what you pay. Bathrooms are old and carpet had stains. Good bed linens and big tv. I would stay again just for price-location
Nephy E.
Stayed 3 nights in Oct 2022
Response from GSH on Oct 17, 2022
Dear Mr. Eric Valenzuela! We thank you for taking the time to let us know about your experience at Gamma GDL and I apologize for the inconveniences during your stay with us; I assure you that we are working to this type of situation does not occur again.I hope soon you will give us the opportunity to serve you as you deserve and to be able to change the perspective you have of our facilities.
8/10 Good
Gonzalo
Traveled with family
Oct 11, 2022
Liked: Cleanliness, staff & service
First Time in this hotel we like it.
Gonzalo
Stayed 4 nights in Oct 2022
Response from GSH on Oct 11, 2022
Dear Mr. Gonzalo, we thank you so much for taking the time to send us your comments about your last stay with us, We look forward to welcoming you again very soon!!
Very disappointed. It is a prime location in Guadalajara, but rooms were dirty, towel were torn, bed smells, staff forgot to give me extra towels. Overall, I would not stay there again.
Carmen
Stayed 2 nights in Jun 2022
Response from Gerencia General. on Jun 27, 2022
I fully understand your comments and I offer you an apology, I assure you that we will work to eliminate this type of detail.