“The best solution.”

We had a problem with the hot water but as soon as we called they gave us an upgraded room.

“Not bad!”

overall very good. It is relatively clean and well maintained and had a security guard in the parking lot

“Great place to stay in San Carlos”

I was really impressed with this hotel. When I read the reviews it had, I had my doubts, but over all I was compleatly satisfied with everything. The hotel was gorgous and extreamly clean, the staff was very nice and always curtious, the rooms were spaceious and the AC was always working, the food is great. Every thing you need is in the hotel. The pool is nice and big and always clean. The ocean water is clear, over all my stay was wonderful and I plan to go back.

“Nice Place and location”

The road to the town and hotel are being worked on at this time and the detours were very inconvenient. The hotel itself was good and has secured parking.

“LOTS OF POTENTIAL BUT MUCH HOMEWORK TO DO”

Great location, excellent beach front, nice pool and lobby area, resort like. Now for my CONSTRUCTIVE FEEDBACK. Need to work big time on renovating the rooms. Front desk folks make the effort but understaffed, check in is slow, getting a copy of the bill upon check out is slow. GREAT PLACE without the resort upkeep. Place like this could be 100% occupied if management takes action.

“it was ok! not GREAT!!!”

the bed matress was very uncomfortable, it is too old or it needs a new one with better quality, the servise at the Kiosko was excellent, the employees were very nice and helpful altough the A/C was not working at the time. the outside Palapa restaurant need some customer focus, we had to call the host attention to let them know we wanted the menu to order something to eat, the were just talking in the back, three times i notice that.

“Just run down”

Air conditioning doesn't work well, tiles coming up on the floors, just really run down. Good proximity to the beach and a nice pool, but not worth the price.

“Low maintenance, room price higer that expected according to hotel conditions”

Low maintenance, room price higer that expected according to hotel conditions

“Needs to be updated”

At first glance, this hotel is very nice. Once you have a chance to look around, it is very dated. We went in July and it is very hot and humid then. The only place it was cool was at the reception desk and our room. The lobby and hall ways were like being in a sauna. Also, there were not many people there, so the shops and other services were not always open. We noticed more services were available on Friday and Saturday. The pool was beautiful, but very warm. The sea was much cooler and offered relief. The room we stayed in was not updated, but per their website, the more expensive rooms are. They will not allow you to bring in any outside food, drinks or coolers. Because of how hot is was, we needed to drink alot and the only option was purchasing drinks from their restaurants or 1 gift shop (which wasn't always open). No vending machines. Would be a wonderful place if they would do some updates and give more customer service.

“At least we enjoyed the stay”

There are many things that are not in good shape. For example, the hair dryer was not working, the room lamp and sofer bed were off conditions and so on. At least, the service and food was excellent so if they can make some innovation for the guest rooms, I think their reputation would be much higher.