I had an excelent experience there. I was unsure about booking because of previus reviews but i booked anyway and had a really good experince. After booking I contacted the hotel using whatsapp and I got a response in 24 hours, I was able to get information about tours and arrange transportation from Neiva. They explained that electricity could be limited at night since they run with solar energy so they suggested to bring flashlights and a power bank if needed.
The pick up service was on time to pick us from the airport and the ride was confortable and the driver very friendly. We got one ecocave with beautiful view and they let us use an ATV for transportation since it was far from restaurants and loby. Food was delicius and staff was very attentive (specially Steven). It is true that the hotel is located in an rough enviroment being in the middle of the desert so it may not be suitable for everybody but that is exactly what I loved since I wanted to be connected with nature and disconnected from everything else.
Most of the staff doesn't speak english and although some people complain about it, I see that the hotel is hiring local staff promoting local economy instead of bringing people in.
I think they were very honest cancelling tours when weather was not ideal instead of taking my money and giving me a limited experience.
I will definitely come back!
Reviewed on Nov 20, 2019