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Reviews of Fiesta Americana Hermosillo

4 out of 5
Fiesta Americana Hermosillo
Blvd Eusebio Kino 369, Hermosillo, SON

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1011 reviews" "
Rating 8 - Good. 196 out of 1011 reviews" "
Rating 6 - Okay. 74 out of 1011 reviews" "
Rating 4 - Poor. 47 out of 1011 reviews" "
Rating 2 - Terrible. 48 out of 1011 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The best in Hermosillo
Stayed 3 nights in May 2024

10/10 Excellent

Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking-electric charger a plus. Excellent service Clean The air conditioner of the room was too loud.
Stayed 1 night in May 2024
Response from General Manager on May 25, 2024
Dear Ms. PaulinaAppreciate your feedback and please come back soon!Regards!

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property if one of the best in city
Stayed 2 nights in May 2024
Response from General Manager on May 25, 2024
Dear Mr. Jesus,Thank you for your comments and as hotel brand that is exactly what we want to offer to our visitors, we will be happy to see you soon in the future.Regards!

6/10 Okay

Rodrigo

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Rug looks like it hasn't been clean in years. A/C was not getting the room cool. Hermosillo was at 106 F during the day. The 2 beds were not Queen size. They were 4 inches bigger than a twin bed.
Stayed 1 night in May 2024
Response from General Manager on May 25, 2024
Dear Mr. Rodrigo:Thank you for taking the time to send us your comment.We are working to make better our routines so that in the future we can guarantee you excellent service, which we hope will complete all your expectations. Best regards

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Fiesta Americana while on business. Friendly staff and safe.
Stayed 1 night in May 2024
Response from Gerencia General on May 21, 2024
Dear Mr. Bobby;Thank you for taking the time to send us your comment. We highly appreciate it. It has been a pleasure having you as our guest. Hope to see you very soon. Best regards!

10/10 Excellent

aliben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Free drinks Free upgrade
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Mr. Aliben,Appreciate your feedback and please come back soon!Regards!

6/10 Okay

Daniela, tucson

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Room service was great.. room was dusty and there was not help at all with luggage.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Ms. Daniela: Thank you for having chosen Fiesta Americana HermosilloWe are working to make better our routines so that in the future we can guarantee you excellent service, which we hope will complete all your expectations. For the moment, I remain at your service.Sincerely.

10/10 Excellent

matthew j

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from General Manager on May 17, 2024
Dear Mr. Matthew,Thank you for sharing your comments and feedback. Looking forward to have you back soon. Regards,

8/10 Good

Tovias

Traveled with family
Liked: Property conditions & facilities
Good property,amenities a little low,but great personnel
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Mr. Tovias;Thank you so much for your comments towards your last stay at Fiesta Americana Hermosillo. It has been a pleasure having you as our guest. Hope to see you very soon. Best regards!

4/10 Poor

Brooke, Santa Ana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally I did like the hotel but there were a couple of issues while staying here. 1) The pool was dirty, when family complained about it being dirty the front desk offered to move them to their location next door that they also own. I was shocked that they didn't offer to clean the pool but to move their location! 2) Only one elevator worked for 2 days, so the wait for the elevator was long and when it did arrive it was packed with people. 2) Our toilet broke and we had to use the chain within the toilet to get it to flush. 3) While we were packing to leave we found a roach in our BED! Positives: 1) The hotel staff was nice. 2) The buffet breakfast was really good. 3) The hotel lobby smelled good.
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Ms. Brooke.I am sorry that your stay has not been entirely pleasant in this your home Fiesta Americana Hermosillo, take the relevant actions and provide a better quality in our services.I hope you give us the opportunity to take care of you.Thanks a lot again.

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean and comfortable
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Mr. Arturo,Thank you for having chosen Fiesta Americana Hermosillo.We're happy that you enjoyed all our facilities and the location of the hotel. Regards,

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff helpfulness
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Mr. Jesus,Appreciate your feedback and please come back soon!Regards!

4/10 Poor

Elizabeth

I have been at this property for years, but this last year customer service has been getting worse. Room service is terrible ( both laundry and restaurant ).
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Ms. Elizabeth.I am sorry that your stay has not been entirely pleasant in this your home Fiesta Americana Hermosillo, take the relevant actions and provide a better quality in our services.We hope to count on your preference and that you will give us the opportunity to serve you again in the near future.Sincerely,

10/10 Excellent

Joseph, TUCSON

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay with friends. The parking was easy and the restaurant was wonderful.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Mr. Joseph,Thank you very much for taking the time to send us your comment. We highly appreciate it.It is highly rewarding to hear that you have enjoyed our food. We will more than happy to pass your comments to all our staff.We look forward to welcoming you back to Fiesta Americana HermosilloCordialy

4/10 Poor

Gregory, Hanford

Business traveler
Liked: Cleanliness, staff & service, amenities
I have stayed at this property many times and have always had a good experience, until this time. On my second night at the hotel the property was invaded by hundreds of teenage kids that were there to participate in a sports tournament. I have nothing against kids but they were allowed to roam the property and make a lot of noise. They yelled in the hallways and slammed doors all hours of the night. There was a complete lack of supervision. Elevators were packed and made it difficult to get to the lobby floor. I will not go back if this is allowed to continue.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Mr. Gregory: The reason of our letter is to offer you an apology about the inconvenients during your stay with us. It makes me very sad to know about these situations, especially because our quality and service standards are set to meet guest satisfaction.For the moment, I remain at your service.Sincerely

4/10 Poor

RUGGERO

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property in major need of renovation- cracks in ceiling and AC barely working in room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Mr. RUFFERO,Appreciate your feedback We are working to make better our routines so that in the future we can guarantee you excellent service, which we hope will complete all your expectations.

2/10 Terrible

oscar

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
3 hr wait for our room!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Mr. Oscar;Thank you for having chosen Fiesta Americana Hermosillo.Sorry for the waiting time to give your roomMore than offering an apology (I think this does not help much), I allowed myself to share with you the actions we carry out in order to correct those failures that you kindly report to us and to know that we are working to improve our service.Sincerely,

10/10 Excellent

Rosario

Stayed 1 night in Mar 2024
Response from General Manager on Apr 24, 2024
Dear Ms. Rosario,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

Edgardo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Mr. Edgardo,Thank you for sharing your feedback.Looking forward to have you back soon. Regards,

10/10 Excellent

Javier

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Mr. Javier,Thank you for sharing your commentsLooking forward to have you back soon. Regards,

8/10 Good

esteban

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Mr. Esteban,Thank you for sharing your feedback. Looking forward to have you back soon. Regards

10/10 Excellent

Leticia, San Jacinto

Stayed 1 night in Feb 2024
Response from Gerencia General on Mar 27, 2024
Estimada Srita. Leticia,Muchas gracias por su preferencia.La esperamos pronto en esta su casa.Saludos,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a very pretty place
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Mr. Carlos,Thank you for sharing your comments and feedback. Looking forward to have you back soon. Regards,

8/10 Good

Felix

Traveled with family
Liked: Cleanliness, staff & service
Nice location, rooms need some work (AC not working properly, hot water not available for hand washing, etc)
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Mr. Felix.I am sorry that your stay has not been entirely pleasant in this your home Fiesta Inn Hermosillo, take the relevant actions and provide a better quality in our services.We hope to count on your preference and that you will give us the opportunity to serve you again in the near future.Sincerely,

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Thank you!😊
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Ms. Karla:Thank you so much for your comments towards your last stay at Fiesta Americana Hermosillo. Hope to see you very soon. Best regards!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Mr. Jeffrey,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel. Restaurant attached is excellent.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Mr. Roy:Thanks a lot for your commentaries,We hope to count on your preference and that you will give us the opportunity to serve you again in the near future.

10/10 Excellent

Diego

Business traveler
Convenient
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Mr. Diego,Thank you for sharing your comments. Looking forward to have you back soon. Regards,

2/10 Terrible

Bob

Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Mr. Bob.I am sorry that your stay has not been entirely pleasant in this your home Fiesta Americana Hermosillo, take the relevant actions and provide a better quality in our services.We hope to count on your preference and that you will give us the opportunity to serve you again in the near future.Sincerely

6/10 Okay

RUGGERO

Stayed 2 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Mr. Ruggero,Thank you for sharing your feedback.Looking forward to have you back soon. Regards,

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Mr. Jaime,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Fiesta Americana for business. Very friendly staff, good restaurant's and parking is easy and safe.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Mr. Bobby,Thank you for having chosen Fiesta Americana Hermosillo.Appreciate your feedback and please come back soon!Regards!

10/10 Excellent

george

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Mr. George,Thank you for sharing your comments and feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Mr. Manuel,Thank you for sharing your feedback.Looking forward to have you back soon. Regards,

10/10 Excellent

oscar

Stayed 1 night in Jan 2024
Response from Gerencia General on Jan 18, 2024
Estimado Sr. Oscar,Muchas gracias por su visita.Lo esperamos pronto en esta su casa.Saludos,

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Hermosillo.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Mr. Bob,Thank you for sharing your comments and feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

Earl

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Mr. Earl,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

6/10 Okay

Juan

Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Mr. Juan,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Ms. Lucia,Appreciate your feedback and please come back soon!Regards!

10/10 Excellent

Cruz

Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Mr. Cruz,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Mr. Wayne,Thank you for sharing your feedback. Looking forward to have you back soon. Regards,

10/10 Excellent

Enrique, Culiacan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerencia General on Jan 5, 2024
Estimado Sr. Enrique,Muchas gracias por sus comentarios.Lo esperamos pronto en esta su casa.Saludos,

2/10 Terrible

Cesar

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
No trabaja el wifi en los cuartos, no trabaja el cable en la television, el lavabo del baño la presión del agua esta muy debil, y se sale el agua del walk in shower y hace un desastre en el baño. Y unos de los elevadores no trabaja. El hotel se ha caído mucho. Los pequeños detalles importan.
Stayed 5 nights in Dec 2023
Response from Gerencia General on Jan 5, 2024
Estimado Sr. Cesar; Entiendo perfectamente su molestia, definitivamente son situaciones que no se deben de presentar. Verificare sus comentarios con las áreas involucradas, a fin de evitar estos inconvenientes involuntarios, tendremos mucho más cuidado para evitarle molestias. Le ofrecemos una sincera disculpa por parte de todos los que laboramos en esta su casa.Espero nos brinde una oportunidad para atenderle como usted se merece.Quedo a sus órdenes y le envió un cordial saludo

6/10 Okay

Carmen

Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointed
I’m not sure what happened this time around. Last time I stayed there everything was amazing! No complaints at all. I raved about this hotel when my husband and I decided to spend Christmas in Hermosillo! First the floor in the room was dirty. My husband got a used bandaid stuck to his toe when he tried turning the lamp off. The bathroom sink was clogged and for two days we had to wait for the water to go down before washing our hands or brushing our teeth. Then there was no heat in our room. When I called down they sent someone up hours later with a space heater and was told that the hotel doesn’t have central heat! The last night we were there one of the restaurants employees said that was a lie. That it was probably just not working in our room. We stuck it out because it was Christmas and we weren’t in the room but to shower, change and sleep
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Ms. Carmen.I am sorry that your stay has not been entirely pleasant in this your home Fiesta Americana Hermosillo, take the relevant actions and provide a better quality in our services.More than offering an apology (I think this does not help much), I allowed myself to share with you the actions we carry out in order to correct those failures that you kindly report to us and to know that we are working to improve our service.Sincerely,

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Gerencia General on Jan 31, 2024
Estimada Srita. Barbara,Muchas gracias por su preferencuaLa esperamos pronto en esta su casa.Saludos

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Big and Clean rooms, Good amenities. Friendly people and awesome customer service.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Mr. Hector,Thank you for having chosen Fiesta Americana Hermosillo.We're happy that you enjoyed all our facilities and the location of the hotel. Regards,

10/10 Excellent

Judith, Douglas

Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 29, 2023
Estimada Srita. Judith,Muchas gracias por su visita.La esperamos pronto en esta su casa.Saludos,

8/10 Good

Juan-Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Mr. Juan CarlosAppreciate your feedback and please come back soon!Regards!

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Over the past decade I´ve needed to spend a night in Hermosillo on several occasions, and the Fiesta Americana has always been my choice. My recent visit on Christmas night 2023 was the first time I was disappointed. Credit can be given for what is sure to be an ¨off¨ night, but I was surprised by the sight of four staff members chatting at the bar while two seated customers (I was one of them) were ignored in the dining area. Did the two customers need five wide-screen TVs blasting the football game? Is this the only hotel dining room that doesn't deliver a printed menu, but instead expects the guest to scan a computer code to read the menu in miniature on his cell phone? Did a crate of bottled soft drinks have to be displayed atop the bar rather than hidden below? Did I need to point out that my second glass of wine was fifty percent smaller than the first one? When did a large black plastic table appear in the dining room, bearing no resemblance to the wood grains and red upholstery of the other furnishings? On the positive side, my guest room was, as always, well-appointed, and I was grateful for permission to stay a few extra hours after check-out as I awaited an evening departure flight. Fiesta Americana´s glory – its public spaces – remain delightful. The front desk, bar area, and dining room blend seamlessly under a bright three-story atrium, the three functions melding gently without disturbing one another. The architecture compensates for a bit of sloppiness.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Mr. . Eric.I am sorry that your stay has not been entirely pleasant in this your home Fiesta Americana Hermosillo, take the relevant actions and provide a better quality in our services.I send you again my sincere apologies and I guarantee that we will make an effort so these problems do not happen again.We hope to count on your preference and that you will give us the opportunity to serve you again in the near future.For the moment, I remain at your service.Sincerely,

10/10 Excellent

Hanna Myriam Dominguez

Stayed 2 nights in Dec 2023
Response from Gerencia General on Jan 9, 2024
Estimada Srita. Dominguez,Muchas gracias por su preferencia.La esperamos pronto en esta su casa.Saludos,