Outdoor pool, open 7:30 AM to 10:00 PM, sun loungers
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Reviews of Hotel Premier

2.5 out of 5
Hotel Premier
Carretera a Nogales #430, Col San Luis, Hermosillo, SON

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 41 reviews" "
Rating 8 - Good. 8 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 6 out of 41 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jesus

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I ask for a wake up call. 630 am never get it JAN 16 CALL HOTEL 940 PM 3 TIME THEY REFUSE TO PICK UP..PEOPLE TRY TO FORCED MY DOOR OPEN 10 PM.Nevet again.
Stayed 1 night in Jan 2024
Response from Reservations on Jan 18, 2024
Sorry for the drawbacks. And thank you for the feedback. We took action with the personal to impove the service to our guests.

2/10 Terrible

Roberto

Disliked: Cleanliness
We never did, they didn't have any rooms avaliable at the time that we got there. They told me that they will let you guys know about it because it was there mistake not updating their system for refunds. They need to right on time. I had to get an other room more expensive because of their mistake. Hopefully this helps to improve their service for future guest.
Stayed 1 night in Dec 2023
Response from Reservations on Jan 18, 2024
Sorry for the drawbacks, We're taking action about the booking system to avoid those failures. We would be happy to give you a better service next time.

10/10 Excellent

Hugo Alberto

Stayed 1 night in Nov 2023

6/10 Okay

JESUS

Stayed 1 night in Sep 2023

10/10 Excellent

Papa

Stayed 1 night in Jun 2023

8/10 Good

RAMIRO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good place to stay! Gets noisy at night
Over all it was good! Love the private parking, security gate. I Like the property and Love the food. The place is clean and well kept. The bad: you try to sleep and you hear people coming in talking all loud all night long. It gets really loud. Second: the mattress are not comfortable at all. The sheets are nothing soft.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Hotel Premier on May 25, 2022
Agradecemos sus comentarios. Nos da gusto saber que disfrutó la experiencia.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

10/10 Excellent

CARLOS ARMANDO

Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Danitza

Traveled with family
Liked: Cleanliness
Deberían tener un personal más agradable, parece que te están haciendo un favor obligados
Stayed 1 night in Mar 2023

10/10 Excellent

LILIAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo,el personal muy atento...la única observación es que abajo de una de las camas había un calcetín olvidado de seguramente de los huéspedes anteriores. Lo cual implicaría falta de limpieza, pero todo bien...recomendado ampliamente
Stayed 1 night in Mar 2023

10/10 Excellent

Adriana

Stayed 1 night in Feb 2023

10/10 Excellent

Guadalupe De Jesús

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran opcion para descansar y continuar viaje
Muy buena opcion para llegar a descansar y continuar el camino hacia y desde el norte.
Stayed 1 night in Feb 2023

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una burla de hotel la taza del wc le bajas y te moja el lavamanos no sirve en el estacionamiento te dañan el carro es una basura de hotel pésimo servicio nunca vuelvo a este lugar los empleados despotas

6/10 Okay

Javier Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien cuando viajo a México siempre es mi parada en este hotel ya tengo 4 ańos viajando y siempre llego a este hotel
Stayed 1 night in Dec 2022

8/10 Good

MARIA ELENA

Business traveler
Liked: Cleanliness, staff & service
Instalaciones muy comodas y atento el personal. el restaurante la comida muy rica
Stayed 2 nights in Oct 2022

10/10 Excellent

Ramon

Stayed 1 night in Oct 2022

10/10 Excellent

Miguel Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Roberto Carlos

Stayed 2 nights in Jul 2022

10/10 Excellent

Danixa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2022

8/10 Good

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in Jul 2022

8/10 Good

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación con olor a cigarro, lo reporte a recepción
Stayed 1 night in Jul 2022

2/10 Terrible

mario

Stayed 1 night in Jul 2022

8/10 Good

Concepcion Anabel

Stayed 1 night in Jul 2022

8/10 Good

Ma Del Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que tal, nos gusto todo! Gracias
Stayed 1 night in Jul 2022
Response from Hotel premier on Jul 16, 2022
muchas gracias por elegirnos!

2/10 Terrible

aderli

Stayed 1 night in Jul 2022

2/10 Terrible

Aida

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No respetaron mi reservacion
No respetaron la reservacion por medio de hotels.com, dijo la encargada de recepción que no contaban con reservaciones por medio de paginas
Stayed 1 night in Jun 2022

10/10 Excellent

Sarhay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Giovanna

Stayed 3 nights in May 2022

10/10 Excellent

Edgar Rogelio

Stayed 1 night in May 2022
Response from Hotel Premier on May 25, 2022
Gracias por sus comentarios. Encantados de servirle y esperamos tenerle nuevamente con nosotros muy pronto.

2/10 Terrible

Ruth

Stayed 1 night in May 2022
Response from Hotel Premier on May 25, 2022
Gracias por sus comentarios. Nos hace notar las áreas de oportunidad que tenemos.

10/10 Excellent

Jhonny

Stayed 1 night in May 2022
Response from Hotel Premier on May 25, 2022
Gracias por sus comentarios. Nos alientan a continuar con nuestro trabajo.

4/10 Poor

Jose

Disliked: Staff & service
Stayed 1 night in May 2022
Response from Hotel Premier on May 20, 2022
Agradecemos que nos haga ver las áreas de oportunidad. Ésto nos permite mejorar.

10/10 Excellent

Abril Marin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

luis f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
volvere....
Trato muy amable y excelentes instalaciones
Stayed 1 night in Apr 2022
Response from Hotel premier on Apr 25, 2022
Un gusto atenderle, gracias por su preferencia!

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Damian

Traveled with group
Liked: Cleanliness, property conditions & facilities
La alberca y sus huéspedes
Stayed 2 nights in Apr 2022
Response from hotel premier on May 4, 2022
buen dia,en que podemos ayudarle disculpe

6/10 Okay

Maria de Lourdes Francis

Traveled with family
En limpieza esta muy bien y el servicio y también aérea de alberca muy bien pero las camas muy incomodas y el aire acondicionado muy viejo muy poco funcional tiraba agua que podía provocar te resbalarse y hacia mucho ruido
Stayed 1 night in Apr 2022
Response from ale on Apr 15, 2022
Agradecemos sus comentarios. Pasamos reporte al área de mantenimiento para resolverlo.