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Reviews of Airport Honolulu Hotel

2.5 out of 5
Airport Honolulu Hotel
3401 N Nimitz Hwy, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 1010 out of 2321 reviews" "
Rating 8 - Good. 736 out of 2321 reviews" "
Rating 6 - Okay. 329 out of 2321 reviews" "
Rating 4 - Poor. 132 out of 2321 reviews" "
Rating 2 - Terrible. 114 out of 2321 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Amenities
They charge more to park in their lot than the rental car company charged me for the car rental
Stayed 4 nights in Apr 2024

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. Just limited dining places! But it served our purpose.
Stayed 2 nights in May 2024
Response from Kanchana on May 9, 2024
Thank you so much for staying with us. We appreciate your feedback and hope to welcome you back again!

8/10 Good

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Pat

Traveled with family and small children
room is dated
Stayed 2 nights in Apr 2024
Response from Kanchana on May 8, 2024
Mahalo for staying with us. We appreciate your feedback and hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

George

Stayed 3 nights in May 2024
Response from Kanchana on May 8, 2024
Thank you George for choosing our hotel. We hope to welcome you back for anther pleasant stay!

10/10 Excellent

Keith, hilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kanchana on May 8, 2024
Thank you for your wonderful review. We hope to welcoming you back soon!

6/10 Okay

David

Business traveler
I was issued a room that I lugged my luggage a long ways, only to find out the room was occupied. I had to lug my luggage all the way back to the Front Desk to get another room then lug my luggage all over again to the new room. This happened late at night. Room was close to a highway with speeding cars.
Stayed 1 night in May 2024
Response from Kanchana on May 8, 2024
Thank you David for choosing to our hotel. We sincerely apologize for any inconvenience you experience during your stay. We understand the frustration and inconvenience this situation caused you. Please rest assured that we will review our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for much enjoyable stay!

8/10 Good

Dakin

Liked: Cleanliness, property conditions & facilities
Only one thing got me up side down is I had to pay parking spot. I’m sure it’s like this in every Hawaii location but what’s the use of paying the room if we have to pay parking stall!
Stayed 1 night in May 2024
Response from Suzanne on May 6, 2024
Aloha Dakin, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo, Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
It was another wonderful stay. Amenities are good and area clean.
Stayed 1 night in May 2024
Response from Suzanne on May 6, 2024
Aloha Ron, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo, Nui Loa,Airport Honolulu Hotel

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport. Airport shuttle was convenient. Clean quiet. Nice pool area.
Stayed 1 night in Apr 2024
Response from Kanchana on May 4, 2024
Thank you for staying with us and provide your wonderful feedback about our hotel. We appreciate your kind words and hope to welcome you back again soon!

4/10 Poor

Tuia

Business traveler
Liked: Staff & service
Disliked: Amenities
I found roaches in my room.
Stayed 3 nights in Apr 2024
Response from Kanchana on May 4, 2024
Please accept our apologies for any inconvenience you experience during your stay. Hope to have a chance to serve you better on your next visit.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, shuttle was quick to pick us up!
Stayed 1 night in Apr 2024
Response from Guest Services on May 4, 2024
Mahalo for your feedback. We hope to serve you in the future

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
What a gem. Right next to the airport. Free shuttle. Incredible front desk staff. Very clean and comfortable room. You wont go wrong here! We would stay here again anytime!!
Stayed 1 night in Apr 2024
Response from Guest Services on May 4, 2024
Mahalo for your feedback. We hope to see in again in the future.

6/10 Okay

Jeanette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parking fees are a lot. We were eligible for local rates but since we did not book directly with the hotel, we were charged 2x more than the normal parking rate. Unreal!
Stayed 2 nights in Apr 2024
Response from Guest Services on May 4, 2024
Thank you for your feedback. We do apologize for the confusion. Kamaaiana parking rates apply to booking directly with the hotel. Booking thru 3rd party such as Expedia disqualifies you from getting the Kamaaiana rate for the parking. For future reference please book directly with the hotel.

8/10 Good

Alvin, Bellflower

Traveled with partner
Liked: Cleanliness, staff & service
Just a good place to sleep.
Stayed 1 night in Jan 2024
Response from Guest Services on May 4, 2024
Thank you for your feedback.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The check- in and check- out was extremely quick which was perfect especially after flying for over 16 hours. The next morning we used the shuttle which was very convenient and the staff were really friendly and helpful. Would definitely stay again! Thank you!
Stayed 1 night in Apr 2024
Response from Guest Services on May 4, 2024
Thank you for your feedback. We will share with our team your positive comments regarding your stay.

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the airport and several food establishments. There is a free shuttle to the airport and taxis always available. The staff were pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Guest Services on May 4, 2024
Mahalo for your feedback. We hope to serve you again in the future.

8/10 Good

Matthew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Which they would list that it's an additional $40 a night for parking.
Stayed 2 nights in Apr 2024
Response from Suzanne on Apr 26, 2024
Aloha Matthew,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

6/10 Okay

Brenda S

Stayed 1 night in Apr 2024
Response from Kanchana on Apr 27, 2024
Mahalo for staying with us. We appreciate your feedback and hope to see you again.

8/10 Good

Tyla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Suzanne on Apr 26, 2024
Aloha Tyla,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Carol

Traveled with partner
Liked: Staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you for choosing to stay with us. We hope to welcome you back for anther great stay!

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Mahalo for staying with us. We appreciate your feedback!

6/10 Okay

ANNA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The location was nice, and the rooms were clean - the only issue we had was the shuttle service to airport was not available to us because 5am was busy time for shuttle so we had to find a taxi instead. That was ONLY reason we chose this hotel was because of the free shuttle service.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experience during your recent stay. We hope to have the opportunity to serve you better on your next stay.

8/10 Good

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here, its so convenient, quiet & friendly staff
Stayed 2 nights in Apr 2024
Response from Kanchana on Apr 24, 2024
Mahalo Rebecca for your great review!We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Risiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to easily get to the airport. Staff were very helpful and friendly.
Stayed 3 nights in Jan 2024

8/10 Good

Cupertino

Liked: Staff & service, property conditions & facilities
The service very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you for choosing our hotel stay. We appreciate your kind words toward our staff. We look forward to welcome you back on your next visit.

10/10 Excellent

jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel considering it is an airport hote. The room was comfortable and the staff very welcoming. There's also plenty of dining options nearby.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you so much for your wonderful review! We're glad you had a pleasant experience at our hotel during your stay. We hope to welcome you back again on your next visit.

10/10 Excellent

Gienah

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to everyone and everything else around this hotel
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Kawehilani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Airport, courteous staff, will stay again
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you so much for your awesome review!We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like this place!
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.

8/10 Good

jason

Traveled with family
Liked: Staff & service
The property is perfect for a family just looking for a room to stay in, and the pool is very nice
Stayed 2 nights in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you so much for your kind words and the positive experience you had with our staff and room. It was a pleasure having you and hope you'll visit again soon.

8/10 Good

Enette

Stayed 1 night in Apr 2024

10/10 Excellent

Charnell

Stayed 2 nights in Apr 2024

10/10 Excellent

Josianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideal. Close to the airport with shuttle services. It was quick and easy.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.

10/10 Excellent

An

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This hotel was surprisingly convenient to book with two young kids. The hotel has offsite dining options nearby and accommodated my request for a crib for a 14month old toddler. We were able to call a complementary shuttle to the hotel from the airport promptly.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Thank you for sharing your feedback with us. We're delighted to hear that our hotel's location served you well during your stay. Mahalo for choosing our hotel, and we hope to welcome you back for another great stay in the future!

8/10 Good

Jian Zhi

Stayed 1 night in Apr 2024

10/10 Excellent

KELE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok!
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Mahalo Kele for choosing our hotel stay. We appreciate your feedback and hope to have the opportunity to serve you better on your next island visit.

8/10 Good

KEITH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Inexpensive stay close to the airport
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for staying with us. Hope to see you again soon.

4/10 Poor

Lawonda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old smelling and our bathroom smelled sour and mildew. There was a consistent water dip in the bath tub. Thankful that they gave us another room. Over priced room, definitely NOT worth $165 a night, $79 at best. An entire renovation is definitely needed.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for choosing our hotel stay. We apologize for any inconvenience you experienced during your stay. Hope to have the opportunity to welcome you back!

4/10 Poor

Matthew

Traveled with family
Disliked: Property conditions & facilities
When pool finally opened I went swimming. Pool was nice and big so I did some laps for about 10 minutes, opened my eyes a handful of times underwater. Got out and proceeded to have the worst chlorine stings to my eyes I have ever experienced. Eyes watering, in pain and could barely see for hours until I fell asleep. Was ok in the morning but it really sucked.
Stayed 2 nights in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for choosing to stay with us. We apologize for any discomfort you experienced during your recent visit.Hope to have the opportunity to serving you better on your next visit.

10/10 Excellent

Scott, Ooltewah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Honolulu seveal times and by far this was the best hotel that i have stayed at to date. My fiancée was very pleasantly surprised by the property. We definitely will stay there again.
Stayed 2 nights in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for choosing to stay with us. We look for ward to welcoming you back for another great stay in the future!

4/10 Poor

celena

Traveled with partner
Disliked: Amenities, property conditions & facilities
I gave the low ratings because I don’t think they should be charging the amount for this room for the condition it’s in
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for staying with us. Hope to have the opportunity to serve you better on your next stay.

8/10 Good

erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the airport shuttle
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for your kind word. Hope to welcome you back again soon.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great and easy location
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 24, 2024
Mahalo for your kind words. We look forward to your next visit. Aloha!

10/10 Excellent

Iutita

Traveled with family and small children
Liked: Property conditions & facilities
Love our stay here. Rooms were big. Close to everything. My family & I will be back next year if God willing. Thanks to their staff for welcoming us. The house cleaning people are nice too. Ty all
Stayed 11 nights in Apr 2024
Response from Kanchana on Apr 18, 2024
Mahalo for your kind words. Hope to have the opportunity to welcome you back for anther enjoyable stay.

8/10 Good

Lena

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed an affordable pet friendly room for the weekend from home repairs. Quiet, safe parking, pet friendly.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for choosing your stay with us. Hope to welcome you back soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Mahalo for staying with us. We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the overnight stay at the airport.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Mahalo for choosing our hotel stay. We hope to welcome you back again

10/10 Excellent

Meng

Liked: Staff & service, property conditions & facilities
Great location and amenities for the price. Good value. Absolutely would come back again.
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Thank you for your feedback! We look forward to welcome you back soon!

8/10 Good

Phyllis

Traveled with family
Convenient, staff was great, room clean. We would come back!!
Stayed 1 night in Apr 2024
Response from Kanchana on Apr 18, 2024
Mahalo for your great review. We appreciate your feedback and hope to see you again.