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Reviews of Queen Kapiolani Hotel

4 out of 5
Queen Kapiolani Hotel
150 Kapahulu Ave, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Elijah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what they advertised it’s really run down
Stayed 1 night in May 2024

2/10 Terrible

Terry Lee

Disliked: Amenities
The hotel was awful, Small, very very unfriendly. The pool was cracked all the way around it.The green grass carpet was awful.Stained and old. I asked them.I wanted to move out of that room.I was there for 8 days and they moved me on the sixth day. s
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 21, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

6/10 Okay

Darlene

Traveled with partner
Liked: Cleanliness, staff & service
The reservation was made late but still took more than a couple of hours to show at the property. So they hotel didn’t see it when we got there.
Stayed 1 night in May 2024
Response from Guest Experience Manager on May 21, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, cleanness room, etc.
Stayed 4 nights in May 2024
Response from Guest Experience Manager on May 19, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
nice property & employees
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on May 17, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Emmanuel, Palo Alto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great & consistent place, very helpful and kind staff. I highly recommend staying there.
Stayed 5 nights in May 2024
Response from Guest Experience Manager on May 13, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Rin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing… it was very good experience.. my family will definitely come back..thank you🙏💕
Stayed 7 nights in May 2024
Response from QK Hotel on May 10, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Reun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room nice staff
Stayed 7 nights in May 2024
Response from QK Hotel on May 10, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

charlyn

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The restaurant has great food and drink options! They make all their syrups and sodas in house!
Stayed 4 nights in Apr 2024
Response from QK Hotel on May 10, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Bonita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach,
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 5, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from the Waikiki area but this is the first time I've stayed at the Queen Kap. I get coffee in their lobby all the time when I come to town. I was there with my elderly father to bring him back to the island one last time to relive and revisit his childhood memories. The hotel was a perfect location for us because he grew up in Kaimuki neighborhood. I was able to arrange an electric scooter that allow him to get around the property and the area. In and out valet parking was great, easy, fast and convenient and everyone showed me and my dad the old school Aloha Spirit we used to know. ALL the staff were kind, professional, responsive and caring. The property amenities were great. Our ADA equipped room was clean and easy for my dad to use. We could pull his scooter in and out several times a day to go out for walks and get in and out of the hotel very easily. We have zero complaints.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on May 1, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Kaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly & made our Honeymoon perfect!
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 27, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

2/10 Terrible

Jun Yong

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 26, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager on May 12, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on May 8, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Check in process was quick and easy. We enjoyed the welcome drinks. We encountered some issues with our room during the first few days but after speaking to the front desk they resolved the issue. Great customer service, they were helpful, knowledgeable and accommodating. Brunch was great at the Deck restaurant. Loved the view of Diamonhead from the restaurant and pool. Lots of paid/free parking around the hotel. Hotel was easily accessible to and from everywhere we needed to go.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Apr 19, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Robert

Traveled with partner
Staff really friendly, and the Place was cool, but ice machines were not great. Had to go buy ice several times, which was annoying for such a expensive room.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! I’ve stayed here at least a half dozen times over the past few years and it is consistently LOVELY. Excellent customer service, clean rooms, nice amenities, great dining (Deck is awesome and their brunch is delicious). Queen Kapiolani is a 10/10 every time. An older hotel but very well maintained and has a lovely aesthetic.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 13, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is fine.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on Apr 12, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Johnnie, houston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property just dissapointed i paid for ocean view balcony did not get my balcony feel like i should get some credit everythjng else was ok but in picture it showed kitchette my room was tiny
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on Apr 1, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Sandra

People friendly
Stayed 1 night in Mar 2024
Response from QK Hotel on Mar 29, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Troy

Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 26, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location away from the bustle of Waikiki. Close to beach and amenities. We would choose again for these reasons.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Lisa, Shoreview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of Diamond Head from our room. While entertaining, pigeons were a bit much at the breakfast table.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

JIYEON

Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 12, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Marc-André

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Rooms are on the small side and standard Staff is very nice. We enjoyed our stay!
Stayed 9 nights in Mar 2024
Response from Guest Experience Manager on Mar 16, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and wonderful coffee shop downstairs. The staff was excellent. Could have been a little cleaner but everything else was great!
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 16, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from QK Hotel on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Harsimran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the hotel and kind staff. Walking distance to many locations. We had awesome view of diamond head from our room
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Mar 12, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

AJhourni

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, excellent food, and wonderful staff! Comfy room and facility too! Had a wonderful time here and will stay every time I visit Hawaii for sure!!!!
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Mar 4, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

brooke Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back to this hotel. Amazing
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Mar 2, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Uriah

Traveled with partner
Disliked: Cleanliness, amenities
I liked the restaurant. Great staff and bartenders there. The valet was kinda weird, never met a valet who didn’t welcome guests or want to move our car into the valet. My reservation included valet parking, but the valet suggested us to use public parking??? So we had to update our payment for public parking by the zoo every 4 hours. Very inconvenient and unprofessional, I probably won’t be staying here again.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Paul Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good amenities including the Deck restaurant, the surf shop and cafe. Good service all around.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 25, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Lisa B, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very clean rooms. Convenient location.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 25, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator Storage room
We booked this room online for 3 adults. The front desk person assigned a snall room adjacent to the elevator without notifying us of the constant noise all night long.
Stayed 4 nights in Feb 2024
Response from QK Hotel on Feb 22, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

8/10 Good

Mritunjay

Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service
Nice location. Nothing special about the rooms. Probably time for room remodeling/upgrades. Staff was great. Expected vip access to be nicer.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 19, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Location is great, views are stunning. Don't hesitate to book. Only thing to note is parking is scarce valet is worth it in my opinion.
Stayed 4 nights in Feb 2024
Response from QK Hotel on Feb 18, 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay and liked our location. We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 16, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Quick weekend trip to paradise. Hotel was nice, clean and good location.
Stayed 4 nights in Feb 2024
Response from QK Hotel on Feb 16, 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay and liked our location. We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Timothy

Stayed 3 nights in Feb 2024
Response from QK Hotel on Feb 16, 2024
Thank you for rating us!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and helpful; great location- easy walk to the beach, and loved the ease of picking up towels and beach chairs at bell desk. Close location to the park was nice too!
Stayed 7 nights in Feb 2024
Response from QK Hotel on Feb 16, 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay, liked our location and loved our guest activities. We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 9 nights and really enjoyed the sounds of the zoo next door especially during early morning hours. Very clean, queen bed in a Suite which was really just a room with a queen bed -was very comfortable. The hotel staff were awesome, friendly and very knowledgeable about the area and helpful with advice. Loved the refillable water bottle station. Quiet during the night. Nice and close to Oahu tour operators shuttle pickups. No coffee maker in room but the Knots Coffee Roasters coffee shop in the lobby was awesome. It has a beautiful pool restaurant lounge on the 3rd floor with a beautiful view of the Honolulu Zoo and Diamond Head.
Stayed 9 nights in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Velma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect- very friendly and helpful staff! When we didn’t want to be at the beach the poolside chairs were perfect! Normally the first thing we purchase when on trips is water! The hotel gifted us water bottles and the water available was perfect!
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Gace Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely! Staying here again when i come back to hawaii from nyc. Amazing everything. No one will regret it.
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people. Great location.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 13, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and staff! Good location and walking distance to beach. Staff was friendly and the hotel was clean and beautifully renovated. I would definitely come back and stay again!
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 12, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
Great view but needs more cleaning
It is in the heart of the city and so I can understand that it is one of the older hotels. Nice view, valet for parking was always jammed, costly, the shower head looked like it hadn’t been cleaned in a year, the hooks in the bathroom for the wall was falling apart. Makes you think for those things that are visible that aren’t fixed what else is behind the scene
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Feb 10, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.