Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hotel in Hot Springs

Posted Apr 12, 2015
Pros: Close to downtown.
Cons: Updating the rooms.
Location: Bath house row.
The hotel is in need of updating. The lobby is very nice.
2 out of 5
by A verified travelerfrom Hot Springs, AR

Not recommended

Posted Mar 27, 2015
Parking garage is not connected to the hotel. You have to walk the block outside to get to the hotel, unless you want valet services. The bathroom was very small. The beds were uncomfortable; my husband, 2 kids, and I didn't get much sleep because of the beds. Our room didn't have a microwave, but it did have a mini-fridge on the floor. For the price they charge there should at least be complimentary breakfast. There are cheaper hotels that would have been nicer. The only good things from our experience was it's close to the convention center and the kids loved the indoor/outdoor pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to convention center

Posted Mar 22, 2015
Great hotel! Close to convention center. Older but very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice. Close to racetrack and local shops.

Posted Mar 16, 2015
Clean. Great staff! Very accommodating. Definitely will be back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Russellville, AR

Went to the horse track for a weekend away

Posted Mar 9, 2015
Pros: Nice room, parking garage and nice staff
Location: Close to downtown and horse track
Very nice hotel. Very friendly staff. We will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 24, 2015
We stayed one night with a pet. The staff was very accommodating to the pet we brought with us. Rooms were very clean, the first rooms we were given hadn't been cleaned but we were in freshly cleaned rooms within minutes. We've visited Hot Springs several times & The Austin is by far one of the best!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable

Posted Feb 14, 2015
Pros: very nice room.
Cons: we didn't have a channel guide for our tv
Location: adjacent to the convention center.
The hotel was comfortable, clean, and close to our destination. Staff was helpful and friendly.
3 out of 5
by A verified travelerfrom mississippi

Close to the convention center

Posted Feb 10, 2015
Pretty lobby, nice staff, beds were uncomfortable and very noisy when doors slam ALL night long seemed like. Just an older hotel and not up to date on things in room
2 out of 5
by A verified traveler

Posted Jan 26, 2015
Pros: Price
Cons: This hotel needs some renovation. It feels old and unkempt. No hair dryers in the room.
Location: Horse races was a blast
Parking is poor, mattress was not comfortable, really should replace it, it went totally flat on one side. We were put in a room that had an adjoining room and the people were very loud and slammed doors all night. It needs some serious renovation. It looks old and unkempt. However, we did have a lovely lady that served us at breakfast that was very sweet and attentive. Food was ok as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
Close to Bath house of Hot Springs, enjoyed the stay.