Outdoor pool
Check availability

Reviews of Aston at Papakea Resort

3 out of 5
Aston at Papakea Resort
3543 Lower Honoapiilani Rd, Lahaina, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 514 out of 1328 reviews" "
Rating 8 - Good. 543 out of 1328 reviews" "
Rating 6 - Okay. 165 out of 1328 reviews" "
Rating 4 - Poor. 58 out of 1328 reviews" "
Rating 2 - Terrible. 48 out of 1328 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Edison

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
These units are individually owned, they are old, rusty with old mattress. Front desk is just for checking in and out. For any question or concern you are on your own.
Stayed 4 nights in Mar 2024
Response from Kelly Coppock on Apr 2, 2024
Dear Edison,Mahalo for taking the time to share the review. We certainly understand your concern and would have loved to help you with the issues you’ve faced had you booked directly with us. Since the reservations were made at a privately owned unit, we recommend reaching out to them to make sure your concerns are addressed. We hope you book directly with us the next time you plan for a vacation so we can ensure a seamless experience.With Aloha,Kelly Coppock General Manager

10/10 Excellent

Kimberly

Stayed 7 nights in Mar 2024
Response from Aston at Papakea on Apr 16, 2024
Aloha Kimberly! Thank you very much for taking your time to rate your stay! We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

sopheak

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 6 nights in Mar 2024
Response from Aston at Papakea on Apr 16, 2024
Aloha Sopheak! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo,Aston at Papakea Resort

10/10 Excellent

Letitia

Traveled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023
Response from Aston at Papakea on Nov 27, 2023
Aloha Letitia! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Jasmeet

Liked: Cleanliness, property conditions & facilities
Nice place to stay
Stayed 5 nights in Jul 2023
Response from Aston at Papakea on Aug 4, 2023
Aloha Jasmeet! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Tara

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023
Response from Aston at Papakea on Jul 28, 2023
Aloha Tara! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Kimberly

Stayed 6 nights in Jul 2023
Response from Aston at Papakea on Jul 21, 2023
Aloha Kimberly! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Christine

Stayed 4 nights in Jul 2023
Response from Aston at Papakea on Aug 4, 2023
Aloha Christine! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very responsive staff!
Stayed 8 nights in Jun 2023
Response from Aston at Papakea on Jul 17, 2023
Aloha Thomas! Thank you very much for your wonderful review. We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

William

Stayed 4 nights in Jun 2023
Response from Aston at Papakea on Jul 17, 2023
Aloha William! Thank you very much for your wonderful review. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

denise

Stayed 7 nights in Jun 2023
Response from Aston at Papakea on Jul 17, 2023
Aloha Denise! Thank you very much for your wonderful review. We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Guy, San ramon

Stayed 7 nights in Apr 2023
Response from Aston at Papakea on Jun 10, 2023
Aloha Guy! Thank you very much for your wonderful review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 Okay

Meredith

Stayed 8 nights in Apr 2023
Response from Lyn Molina on Jun 7, 2023
Dear Meredith,Mahalo for taking the time to review your stay. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Lyn MolinaGeneral Manager

8/10 Good

Jessica

Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2023
Response from Aston at Papakea on May 7, 2023
Aloha Jessica! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Annie Lam

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Aston at Papakea on May 7, 2023
Aloha Annie Lam! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 Okay

frank niewiadomski, KATHERINE NIEWIADOMSKI, INDIGO

Traveled with family
Liked: Amenities
The property and grounds were great but the unit we rented there was tired and needed updating. Watch for extra taxes and cleaning fees attached as well.
Stayed 7 nights in Mar 2023
Response from Aston at Papakea on Apr 4, 2023
Aloha Katherine, thank you for sharing your review. Your valuable feedback is also greatly appreciated as it helps us to improve our guest experience, and we will share your comments with our management and owners of the units. We apologize for any inconveniences you encountered but hope to welcome you again in the future. Mahalo.

8/10 Good

Heino

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed in the unit was terrible. It was like trying to sleep on a marshmellow. The rest of our experience was great
Stayed 7 nights in Mar 2023
Response from Aston at Papakea on Mar 26, 2023
Aloha Heino! Thank you very much for your review. Wee apologize for the inconvenience of the bed. However, we are so glad you enjoyed a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

cheryl

Stayed 19 nights in Feb 2023
Response from Aston at Papakea on Apr 22, 2023
Aloha Cheryl! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to visit. The ocean front, rooms are wonderful. We look forward to stay again.
Stayed 3 nights in Mar 2023
Response from Aston at Papakea on Mar 14, 2023
Aloha John! Thank you very much for your wonderful review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 9 nights in Feb 2023
Response from Aston at Papakea on Mar 6, 2023
Aloha Robert! Thank you very much for your wonderful review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 Okay

Guy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The amenities in our room was bare minimum! Nothing like our previous trips to Papakea!
Stayed 10 nights in Feb 2023
Response from MJ on Mar 4, 2023
Aloha and thank you for sharing your review. Your valuable feedback is also greatly appreciated as it helps us to improve our guest experience, and we will share your comments with our management. We apologize for any inconveniences you encountered but hope to welcome you again in the future. Mahalo.

6/10 Okay

Charlene

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We were checked into a room with NO running water. Wasted 1st night and hrs of 2nd day trying to resolve issue. No help onsite after 5pm. LOST valuable time! Less ameneties for 3X the cost compared to prior stays.
Stayed 6 nights in Feb 2023
Response from MJ on Mar 4, 2023
Aloha and thank you for taking the time to share your review. We are very sorry to hear that your overall stay was less than exceptional and apologize for the state in which you found your room. We appreciate your valuable feedback as it allows us to continually improve. We hope to welcome you for a more enjoyable stay in the future. Mahalo.

8/10 Good

Susan

Liked: Cleanliness, room comfort
Great get away
We had a studio on the water and it was perfect! Loved that there’s no daily cleaning while you’re there. Loved hearing the ocean. And it was very quiet!
Stayed 5 nights in Feb 2023
Response from Aston at Papakea on Feb 22, 2023
Aloha Rowena Balleza! Thank you very much for taking time to rate us. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Flavia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful garden, great apartment, quiet place
Stayed 10 nights in Feb 2023
Response from Aston at Papakea on Feb 22, 2023
Aloha Flavia! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Judith A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was my 3rd stay at this property over a 20-year period. I always enjoy the grounds, which are still beautifully landscaped and maintained. We shared a 2 bdrm/2 bath condo on the 2nd floor of the H Bldg with an ocean view. The condo had been updated and was well-equipped, clean, and tidy. Front desk staff and concierge were friendly and helpful. This resort is a great value, with adequate onsite parking and convenient to a nice range of dining options within walking distance. An added bonus in January is that whales can easily be seen from the waterfront.
Response from Aston at Papakea on Jan 18, 2023
Aloha Judith A, Thank you for taking your time to rate us and leave a review. We are glad that you and your family have enjoyed your stay with us. We can't wait to welcome you back to Papakea Resort. Mahalo!

6/10 Okay

TA MING

Only 2 bag of welcome coffee , if need extra have to buy , It’s not like the way hotel or resort policy , also have to pay by cash
Response from MJ on Jan 13, 2023
Hello Ta Ming. Thank you for sharing your review with us. We are disappointed to learn that your accommodations were less than satisfactory and apologize for the areas in which we failed to comfortably meet your needs. Your valuable feedback is appreciated as it helps us to know how to best improve, and we do hope for another opportunity to provide you with a wonderful vacation here at Aston at Papakea that we are dedicated to providing for our guests.

6/10 Okay

Greg

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Great location, but unit not clean, they charge so much money for cleaning and it wasn’t clean. Kitchen not equipped- just few plates , one little pan !
Response from Aston at Papakea on Jan 7, 2023
Aloha Greg, we apologize for the inconvenience. We wished you reported your issues with the room with us during your stay so we can try our best to make it right for you. Apart from the unit, we hope you made some great memories on the property and on the island of Maui. Mahalo.

8/10 Good

Douglas Leroy

Response from Aston at Papakea on Apr 22, 2023
Aloha Douglas! Thank you very much for rating us. Hope you had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

2/10 Terrible

Yang

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stuffs in kitchen are missing/broken. Bathroom looks terrible.
Response from Aston at Papakea on Dec 31, 2022
Aloha Yang, we apologize for the inconvenience. We wished you reported your issues with the room with us during your stay. Apart from the unit, we hope you made some great memories on the property and on the island of Maui. Mahalo.

6/10 Okay

yakov

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Cons:No beaches, no food on property, cleaning charges while no cleanings during our stay Pros: apartment owners are very thoughtful and kind
Response from Aston at Papakea on Dec 5, 2022
Aloha Yakov, so sorry to hear that you were not satisfied with our property and services. Papakea used to have sandy beaches but mother nature decided to take it away from us, which we cannot do anything about. Even though there are no restaurants on our property, but there are many options right across the street, down the road, food trucks nearby. The housekeeping fee is not for services during your stay. It is called Checkout Cleaning Fee, as to cleaning your unit for the next arrival after you checkout. Mahalo.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was beautiful, most of the staff very friendly, and the studio condo was beautiful and very clean! The bed in the room was very uncomfortable and another bigger blanket in the room would have been nice. Could certainly use a little updating in that regard.
Stayed 7 nights in Oct 2022
Response from LReis on Nov 1, 2022
Aloha Michael, We are glad you enjoyed your stay with us and taking the time to share your review. We will take into consideration of the comments your provided for improvement. Mahalo

8/10 Good

Christy Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ocean front views was spectacular. The room was nice, slightly outdated but that’s OK. The unexpected fees upon check in were not good.
Stayed 8 nights in Oct 2022
Response from LReis on Oct 26, 2022
Aloha Christy Michelle, Thank you for taking the time to share your review. We are glad to know you enjoyed our location and beautiful view. We look forward to the opportunity to welcome you back.Mahalo

10/10 Excellent

Christine

Liked: Cleanliness
A reasonably priced, lovely oceanfront condo. Quiet, family-friendly, lots of amenities and activities. For example, when we got there, they were having a free mai tai party at one of the pools! Highly recommend!
Stayed 3 nights in Sep 2022
Response from Aston at Papakea on Sep 14, 2022
Aloha Christine, Thank you for sharing your review. We are glad to hear that you enjoyed your time with us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo.

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Aston at Papakea on Jan 18, 2023
Aloha Patricia, Thank you for taking your time to rate us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo.

8/10 Good

Ariel, Foster City

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have been back to this property many times. We love it! It is very family friendly, has multiple pools, a putting green, and outside shuffle board court. Main issue is that units can vary. I suggest arriving early and checking the unit. Often we have had to request changes, which has never been a problem, but it based on availability.
Stayed 7 nights in Apr 2022
Response from Aston at Papakea on Jul 16, 2022
Aloha Casey Renee, Thank you for sharing your review and returning to stay at the Papakea multiple times. We are glad to hear that you enjoyed your time with us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo.

8/10 Good

Casey Renee

Traveled with family
Liked: Cleanliness, property conditions & facilities
This was our second visit to the Papakea. The pros are the room sizes, the grounds, in room washer/dryer, and the location. The cons are that there are no restaurants/bars on the property and no cleaning services included. We did have some issues in our room with bugs. They even ruined some of our food. But, we love the property and grounds
Stayed 7 nights in Jun 2022
Response from LReis on Jul 1, 2022
Aloha Casey Renee, Thank you for sharing your review and returning to stay at the Papakea for the second time. Although we have no restaurant on property, our location is central to many eateries within walking distance. We wish we were made aware of the bug issue in your unit to assist you while you were here. We hope you enjoyed the rest of your time with us and we look forward to welcoming you again in the future.

6/10 Okay

saundra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A208 unit is very disappointing.
Stayed 5 nights in Jun 2022
Response from Aston at Papakea on Jun 27, 2022
Aloha Mrs. Saundra, We wish we were made aware of your dissatisfaction of A208 while you were here. We would have found an alternative accommodation for your stay to ensure your comfort. We greatly apologize for the inconvenience and hope you enjoyed the rest of your stay otherwise. Mahalo

6/10 Okay

Kenneth

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Terrible communication through Expedia. I wanted a two-bedroom unit on one floor. What I got was with an unusable loft, thus wasted space. No way to see pics of the place beforehand, for which there is NO excuse! I rented a total of four units, and spent a lot of money for this disappointment.
Stayed 7 nights in Jun 2022
Response from LReis on Jun 23, 2022
Aloha Mr. Kenneth, We wish we were made aware of your dissatisfaction while you were here. We would have found an alternative accommodation for your stay to ensure your comfort. We greatly apologize for the inconvenience and hope you enjoyed the rest of your stay otherwise. Mahalo

10/10 Excellent

Kelly P

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We loved everything about the property and the room, we do wish that the a/c unit wasn't so so loud. We would go again.
Stayed 7 nights in May 2022
Response from Aston at Papakea on Jun 7, 2022
Aloha Kelly, Thank you for taking the time to share your review. We apologize for the inconvenience with the AC. We hope you and your family enjoyed your stay and all that Maui has to offer. We hope to welcome you again. Mahalo

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, room comfort
Papakea is great
A wonderful week of vacation at a great beach front property with friendly staff, nice condos, and great amenities.
Stayed 8 nights in Apr 2022
Response from LReis on May 2, 2022
Aloha Stephanie, We are glad to hear that you enjoyed your time with us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo

10/10 Excellent

Susan

Stayed 12 nights in Mar 2022
Response from Aston at Papakea on Jan 18, 2023
Aloha Susan, Thank you for taking your time to rate us. We hope to have the opportunity to welcome you back again on your next visit to Maui. Mahalo

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spot! Walking distance to several nice beaches, without the crowded scene of the larger resorts to the south. Our unit had everything we needed, was quiet and comfortable, and the store and bus stop were right out front. Staff were all very friendly and helpful when needed.
Stayed 7 nights in Mar 2022
Response from Aston at Papakea on Mar 23, 2022
Aloha Jeffrey, Thank you for taking the time to share your review. We hope you and your family enjoyed your stay and all that Maui has to offer. We hope to welcome you again. Mahalo

2/10 Terrible

Alan H, Las Vegas

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Since each unit is individually owned, you never know what unit you will get. The first unit was in horrible condition. After 2 nights, they moved me into a different unit which was much nicer. Unfortunately, they do not show you pictures of the unit you will get. The photos are just generic stock photos.
Stayed 4 nights in Jan 2022
Response from LReis on Feb 22, 2022
Aloha Alan, We apologize for the dissatisfaction you experienced in the first unit you checked into. You are correct, all units are individually owned and their personal preferences may differ from our guests. The photo's on our site are real units in our program, our business only offers pictures of each category view we sell and unfortunately do not advertise for each specific unit. Despite the inconvenience, we are glad to know the team found you another unit that best suited your comfort for the remainder of your stay. Again, we sincerely apologize for the start of your vacation and hope you were able to enjoy the rest of your time here on Maui. Mahalo

8/10 Good

Joseph Mark, San Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
There's no patio umbrellas at either pool. Also was a bit of a struggle to find lounge chairs. Property was in great shape. Very nice staff.
Stayed 8 nights in Feb 2022
Response from Aston at Papakea on Feb 12, 2022
Aloha Joseph, thank you for your review. We do apologize for the inconvenience of the patio but we do not provide umbrellas for the pool area or patios. We're happy that you did however enjoyed our property. Mahalo.

8/10 Good

Paula

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and very well kept with sandy beaches very close by. The individual condos vary in condition with some nicely updated but all three our family group rented were clean and very functional. Good value.
Stayed 9 nights in Dec 2021
Response from LReis on Jan 16, 2022
Aloha Paula, Thank you for taking the time to share your review. We hope you and your family enjoyed your stay and all that Maui has to offer. We hope to welcome you again. Mahalo

8/10 Good

Janet

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property is wonderful for young families. We were three generations occupying 4 units. Everyone thoroughly enjoyed staying at Papakea Resort.
Stayed 8 nights in Dec 2021
Response from Aston at Papakea on Jan 3, 2022
Aloha, Thank you for taking your time to leave a review. We are glad that you and your families have enjoyed your stay with us. We can't wait to welcome you back to Papakea Resort. Mahalo!

10/10 Excellent

Patsy

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unit was a good size. Having two full baths with washer dryer was awesome. There was an abundance of towels in the rooms, which was a huge plus. (12 full size towels in all.) The only downside was having only 1 air conditioning unit located in the living room area. Other places we've stayed at usually have individual units in the bedrooms. Luckily, there were free standing fans in each of the rooms so we could position them to funnel the cooler air in, so that worked out for us. The other thing to note is the walls are thin. So when morning comes, you will be able to hear people coming and going as well as the cleaning staff vacuuming.
Stayed 2 nights in Dec 2021
Response from Aston at Papakea on Dec 23, 2021
Aloha, Thank you for taking your time to leave a review. We are glad that you and your families have enjoyed your stay with us. We can't wait to welcome you back to Papakea Resort. Mahalo!

8/10 Good

Cesar

Stayed 5 nights in Dec 2021
Response from Aston at Papakea on Jan 18, 2023
Aloha, Thank you for taking your time to rate us. We wished we had the opportunity to make your stay better and comfortable. We hope to get the opportunity to welcome you back to Papakea Resort. Mahalo!

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021
Response from Aston at Papakea on Jan 18, 2023
Aloha Robert, Thank you for taking your time to rate us. We are hoping to welcome you back to Papakea Resort. Mahalo!

10/10 Excellent

miles

Traveled with family
Liked: Cleanliness, room comfort
I came with a group of 19 family members and we reserved 8 rooms and everyone’s room was perfect. It was a little hectic during our check in with so many people in the office, but the staff was very patient and accommodating. The rooms were just as advertised. Everyone had a fabulous time and we plan on coming back in two years and staying at this location
Stayed 7 nights in Nov 2021
Response from Aston at Papakea on Nov 21, 2021
Aloha, Thank you for taking your time to leave a review. We are glad that you and your families have enjoyed your stay with us. We can't wait to welcome you back to Papakea Resort. Mahalo!