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Wonderful location central to the port and many restaurants and shops
Melissa
Stayed 3 nights in Apr 2024
Response from Sally on Apr 22, 2024
Dear Melissa,We thank you for your stay and for your 5/5 rating !We are pleased that our location bought you satisfaction.We hope to see you soon again.Kind regards,
Thank you for your very constructive comment...However, we gave you your room at 9:30 a.m. instead of 3:00 p.m., which is very helpful and friendly on our part.I would have liked to understand in more detail what prevented us from satisfying you. Hoping to change your mind during a future experience.Best regards,
Great hotel and staff. But no iron or ironing board.
Ted
Stayed 1 night in Oct 2023
Response from Sally on Oct 17, 2023
Dear Ted,We are pleased that you had a nice time in our hotel.For next time, do not hesitate to ask for an iron, we would have bought it up to your room. We do not leave the iron or ironing board in the rooms !We hope to see you soon again.Kind regards,
16.Dear customer, we thank you for choosing the hotel "Escale Oceania Marseille Vieux Port" for your stay in our beautiful city. We really appreciate that you took the time to write this review after you departure. We look forward to seeing you again. Best regards.
The hotel location was great, right by the old port. Staff was very helpful and friendly. The room was great but smelled of drains (like some of Marseille). The hotel itself has seen better days, staircase partially not cleaned but the room itself couldn’t be faulted and was super clean. Very powerful aircon.
Verified traveler
Stayed 3 nights in Aug 2023
Response from Reception on Oct 19, 2023
8.Dear Madam or dear Sir,We greatly enjoyed the comments you wrote about “Escale Oceania Marseille Vieux Port”. Your satisfaction with the stay in our hotel is the best motivation for all staff.we take into consideration the points to improve, and thank you for helping us to improveThank you for letting us know and we hope to see you soon in Marseille.Yours faithfully.
This location was amazing! It was close to everything. The inside of the hotel was clean and organized. We asked for towels and more pillows. The only thing a bit disappointing was the toilet was in a separate room and the room itself was gross, walls looked filthy. The front desk staff was not always friendly but the service staff was outstanding!
J’ai été ravie par ce petit hôtel, j’ai obtenu un Upgrade dans une chambre balcon et vue sur le port, sans le demander! La plus belle vue sur ND de Garde et le port. Charmant! Staff très amicable et aidant quand j’ai eu un pépin. Je ne voulais plus quitter, je reviendrai! Merci pour le plus bel accueil à Marseille.
Amelie
Stayed 1 night in Jun 2023
Response from Hervé on Jul 30, 2023
Chère Amélie,Ce fût un réel plaisir de vous avoir parmi nous dans notre belle ville de Marseille, En espérant vous y revoir très prochainement,Sincères salutations.
Such a wonderful stay! Great view of the marina and great access to everything!
Adam
Stayed 6 nights in May 2023
Response from Sally on Jun 15, 2023
Dear Adam,Thank you to have shared your appreciation regarding your stay in our hotel. We are glad you enjoy the hotel’s location.We hope to see you soon again !Kind regards,
10/10 Excellent
Janice
Jun 9, 2023
Janice
Stayed 3 nights in Jun 2023
Response from Sally on Jul 3, 2023
Dear Janice,We thank you for your stay in our hotel and are happy that you had a nice time !We hope to see you again.Kind regards,
The location was fantastic! The staff were extremely considerate and helpful. I highly recommend the location ; despite being in the center of old port, the room was pretty quiet at night.
Mary
Stayed 2 nights in Jun 2023
Response from Sally on Jun 15, 2023
Dear Mary,We are glad you had a nice time and that our location pleased you. The entire staff thanks you for this very objective review.Looking forward to welcome you again.Kind regards,
The location is great, if you want to feel like part of Marseille. Right on the port, walkable to a ton of stuff. I loved that. It can be a bit noisy from traffic late - didn't bother me at all, but might bother some. Staff was very good. About 1 km from the train station - very walkable.
Cynthia
Stayed 4 nights in May 2023
Response from Sally on Jun 5, 2023
Dear Cynthia,We appreciate your comments and are pleased that your stay in our hotel has given you satisfaction.Looking forward to welcome you again.Kind regards,
6/10 Okay
Patricia
May 30, 2023
Patricia
Stayed 10 nights in May 2023
10/10 Excellent
Jeffery
Traveled with family
May 30, 2023
Liked: Cleanliness, staff & service, room comfort
Good Hotel in a Great Location
The hotel room was nice and the bed was comfortable. The hotel was very conveniently located right on the old port. It is a noisy area, though. The breakfast was excellent. I would stay here again.
Jeffery
Stayed 5 nights in Apr 2023
Response from Sally on Jun 5, 2023
Dear Jeffery,we thank you for this positive review of our hotel.We are glad that you enjoyed the hotel’s location, this is actually a real strong point. We hope you will come back very soon.Kind regards,
8/10 Good
Ann
May 2, 2023
Ann
Stayed 7 nights in Apr 2023
Response from Sally on Jun 5, 2023
Dear Ann,We appreciate your rate and are pleased that your stay at the “Escale Oceania Marseille Vieux Port” has given you satisfaction.Looking forward to welcome you again.Kind regards,
Best location with most major attractions in walking distance! Staff are very friendly and helpful, just all we need to staying that park of Marseille!
We didn’t use hotels restaurants since all the restaurants in Vieux Port are available with variety of options! The best locations for the price. Highly recommended!
Great location to sites and harbor. The hotel room looked over the street with a small balcony to see the harbor. Small elevator....but effective for guests. The front desk was friendly and helpful with directions.
Staff wasn't very friendly but the room was very nice
Kevin
Stayed 3 nights in Sep 2022
10/10 Excellent
Faith, Dedham
Traveled with group
Sep 6, 2022
Liked: Staff & service
Convenient hotel within walking distance of everything you might want to see and do. Comfortable and clean,it does get noisy as the day progresses because it’s in a location where there’s a lot of activity.
Metro is right outside the door!
Very bad service for the high price. I asked them to check for some clothes I forgot and they never checked because “people at reception can’t leave their desk and they have no one to go and check”. They responded two days later that they couldn’t find them. Amenities are really bad as well: wifi was terrible
It’s located in a convenient location and staffs were nice. But I’m not sure if it’s the room I got or it’s the overall condition of the hotel, but the room I had got a kind of old room smell, washroom wasn’t very clean, and amenities were limited.
The hotel was in good condition and very centrally located. Staff was very helpful and pleasant. Room was small and has a mild odor but otherwise in good shape. Worth it for a short stay. We even received a room with a balcony without requesting. 4/5.
Great location
Super friendly and helpful staff
Had dinner at CHEZ MADIE. Great restaurant full of locals
Jacques
Stayed 1 night in Jun 2022
Response from Céline Pariente on Jul 12, 2022
Dear Jacques
Many thanks for your kind review.
In fact we have a lot of good recommandations for restaurants and visit to make your trip unforgettable !
looking forward to welcoming you again
Kind regards
Céline Pariente - General Manager
Unreasonable customer service. I never got the chance to stay at this property. They told me they had canceled my booking and then charged me for a room anyways and I was never given a refund. This place is unreliable and I do not recommend staying here.