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Reviews of Frogner House - Nationaltheatret

3 out of 5
Frogner House - Nationaltheatret
Arbinsgate 3, Oslo

Reviews

8.0

Very Good

Rating 10 - Excellent. 206 out of 634 reviews" "
Rating 8 - Good. 295 out of 634 reviews" "
Rating 6 - Okay. 81 out of 634 reviews" "
Rating 4 - Poor. 29 out of 634 reviews" "
Rating 2 - Terrible. 23 out of 634 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and comfortable for the price
Stayed 3 nights in Oct 2023
Response from Frogner House on Oct 26, 2023
Hi Jane, Thank you so much for your kind review! We are happy to hear that you enjoyed your stay, and wishes you a warm welcome back anytime. Best regards, Frogner House.

8/10 Good

Marike

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Keihan on Sep 16, 2023
Hello, Thank you for taking of your time to write a review! We are happy to see that you enjoyed your stay.Team Frogner House wish you a warm welcome back to us. Kind Regards, KEIHAN Frogner House

6/10 Okay

Kathleen

Stayed 1 night in Aug 2023
Response from Tove on Sep 9, 2023
Hi,Thank you for taking of your time to write a review! We are happy to hear that you enjoyed your stay and we will take your feedback with us further in our work to become even better. Team Frogner House wish you a warm welcome back. Kind Regards, Frogner House Apartments

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right in town and close to everything.Checkin was a little messy as the machine to checkin was not working and had to call someone to let us in.Otherwise it is a nice apartment
Stayed 1 night in Jul 2023
Response from Tove on Jul 25, 2023
Hi Lisa,Thank you for your feedback!We're glad to hear that you enjoyed the apartment's central location and its proximity to everything. However, we apologize for the inconvenience you experienced during check-in with the non-functioning machine. Your feedback is valuable to us, and we will work to improve the check-in process to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope that apart from this issue, you had a pleasant stay overall. If there is anything else you'd like to share or if you have any questions, please feel free to reach out.Thank you for choosing our apartment, and we hope to welcome you back soon!Best regards,Frogner House Apartments

4/10 Poor

Adrianne

Stayed 2 nights in Jun 2023
Response from Tove on Jul 4, 2023
Hi,Thank you for taking the time to give us your feedback. We are sorry to see that we could not deliver up to your expectations. We will look into the matters and make sure we correct ourselves for the future. We hope to welcome you back another time. Best regards,Frogner House Apartments

10/10 Excellent

marc

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great experience. Very efficient, quiet and versatile for our family of 3. The staff when I did interact with them were the best!
Stayed 2 nights in Apr 2023

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, room comfort
Oslo trip 2023.
All fantastic but the lift was out of order which is not great if you have a lot of luggage to haul up the stairs when you are on the fourth floor!
Stayed 5 nights in Apr 2023
Response from Arlin on Apr 12, 2023
Hi Simon,Thank you for your review!We are happy to hear that you enjoyed your stay. We do not have a lift in the A entrance, but we do in the B entrance of the building. For next time we would be happy to allocate you in entrance with the elevator that is running.We hope to see you back in the future!Kind regardsArlin

8/10 Good

Dianne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and pretty quiet. Close to the National Theater station and lots of public transportation. A quick walk down the hill brings you to the harbor and just uphill is the palace and park
Stayed 3 nights in Nov 2022
Response from Tove on Nov 15, 2022
Hi, Dianne,Thank you for your time.We are happy to hear that you enjoyed your stay with us. Team Frogner House wish you a warm welcome back.Best regards,Frogner House Apartments

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Really central location Comfortable stay
Stayed 2 nights in Oct 2022
Response from Tove on Nov 15, 2022
Hi, John,Thank you for your time.We are happy to hear that you enjoyed your stay with us. Team Frogner House wish you a warm welcome back.Best regards,Frogner House Apartments

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was great. Very spacious. Was walkable to many food options and bars, about a 5 min to the waterfront. Would definitely stay again.
Stayed 1 night in Sep 2022

8/10 Good

NORMAN, Whittier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Room was great. Reserved for 3 people but only supplied duvet, towel and pillow for 2 people - got them on our 2nd day. Disappointed by the broken elevator - we have 3 senior citizens in our party and we were assigned a room in the 2nd floor and one in the 4th floor. The stairwell floor covering is overdue for shampooing, it smells bad.
Stayed 4 nights in Aug 2022
Response from Arlin on Aug 30, 2022
Hi Norman,Thank you for taking of your time to write a review!We are happy to hear that you enjoyed your stay and we will take your feedback with us further in our work to become even better. Team Frogner House wish you a warm welcome back.Kind Regards,Arlin

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent location, well appointed. Great choice for a visit to Oslo.
Stayed 3 nights in Aug 2022
Response from Arlin on Aug 30, 2022
Hi Amanda,Thank you for your review!We are happy to hear that you enjoyed your stay.Team Frogner House wish you a warm welcome back.Kind regardsArlin

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location , had everything we needed
Stayed 3 nights in May 2022

10/10 Excellent

Ashwin

Liked: Cleanliness, room comfort
Perfect location with clean and well maintained room. Enjoyed the stay.
Stayed 4 nights in Mar 2022

6/10 Okay

Frederick, Las Vegas

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
1 bedroom flat was fine. Expected amenities were there. However, the elevator was out to the 4th floor for the entire stay, and I needed to haul 40kg of luggage up and down. The stairwell was in good repair, but with a strong musty smell. Further, my keys stopped working early the morning of check out, and I was stuck outside the unit. Support was able to issue new keys, but now I have a request for payment for an extra day. Overall, not a satisfactory experience.
Stayed 3 nights in Mar 2022

8/10 Good

C

Liked: Cleanliness, room comfort
Small space but well equipped and clean.
Stayed 1 night in Jan 2022
Response from Arlin on Feb 1, 2022
Hi C, Thank you for taking of your time to write a review! We are happy to hear that you enjoyed your stay and we will take your feedback with us further in our work to become even better. Team Frogner House wish you a warm welcome back. Kind Regards, Arlin

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2021
Response from Arlin on Aug 16, 2021
Hei, Tusen takk for tilbakemelding. Vi er glad for å høre at du hadde et fint opphold og ønsker deg varm velkommen tilbake til oss. Med vennlig hilsen, Arlin Frogner House

8/10 Good

Eve, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean accommodation. Self check in requires a bit of walking from key collection to the apartment. Still it's value for money.
Stayed 2 nights in Dec 2019
Response from Arlin on Nov 24, 2020
Hello Eve, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

8/10 Good

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Easy Checkin. View in the back yard. Otherwise they would hav gotten a perfect score.
Stayed 3 nights in Sep 2020
Response from Arlin on Nov 24, 2020
Hello Erik, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, spacious appartement. Easy check-in and check-out
Stayed 1 night in Aug 2020
Response from Arlin on Aug 16, 2020
Hello, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

10/10 Excellent

Terence

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2020
Response from Arlin on Aug 16, 2020
Hei Terence, Tusen takk for tilbakemelding. Vi er glad for å høre at du hadde et fint opphold og ønsker deg varm velkommen tilbake til oss. Med vennlig hilsen, Arlin Frogner House

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The flat was in a good location for us and is small and neat. Indeed the second bedroom is so small the bed is pushed up against the wall to allow access and the wardrobe is by the front door. The small kitchen unit is well designed. The check in should be simple but ours was a nightmare. An intercom at the door rings through to an office. When answered the door is opened, and there’s is a check-in machine in the hallway which should be efficient. The trouble is that the intercom is not always answered and even when it is there is a cut off time after which the line goes dead and you have to ring again. Further, if it is not answered it seems to connect to the door and that opens after which the connection is lost and you have to start again. In all I had to try ringing between 18 and 20 times to complete my check in, not least because I had to check in at a different address which is a few minutes walk away and it was pouring with rain. I actually was connected about 7 times but it was chaotic. Also, the machine gives you a confirmation letter but mine was to someone else so I had to ring again to find out what flat we were in and that took several more attempts, by which time there were tears of frustration. We were originally staying in No 5 Arbinsgate which did not have a check in machine but their email to me told me it did have so we turned up there first. Not good if there are big cases involved.
Stayed 4 nights in Feb 2020
Response from Arlin on Mar 2, 2020
Hello, Thank you so much for taking the time to write. It is sad to hear that we were unable to deliver on your expectations this time. Remember that it is always possible to contact us (Service office in Skovveien 8, or by phone 24/7). We will always follow up problems and find a solution if we know that something is wrong. Team Frogner House warmly welcomes you back. With best regards, Arlin

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Room was great, clean and comfortable. Someone moves big meatal garbage cans every morning and it makes a lot of excess noise.
Stayed 7 nights in Jan 2020
Response from Arlin on Feb 26, 2020
Hello, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

8/10 Good

Elizabeth, Santa Cruz Mountains

Traveled with family
Liked: Cleanliness
Conveniently located near Nationaltheatret station, walking distance to restaurants, attractions, parks and the waterfront--and the Spikkersuppa Christmas market and ice skating rink. Facilities were in generally good repair. Beds were comfortable! Apt is in a quiet residential area, but is affected by construction on Arbinsgate (many areas of Oslo are undergoing large construction works), and we heard noise from that starting around 0800 on weekdays. I contacted the office by email with various questions a number of times during our weeklong stay, and they were always quick to respond. The main issue we had was very slow internet, which was problematic for my time-sensitive work communications. The issue was largely rectified after a few days time. Overall, our stay at Arbinsgate 3 was pleasant and suited our needs well, and we would stay here again.
Stayed 7 nights in Nov 2019
Response from Arlin on Jan 7, 2020
Hello Elizabeth, Thank you for taking of your time to write a review! We are happy to hear that you enjoyed your stay and we will take your feedback with us further in our work to become even better. Team Frogner House wish you a warm welcome back. Kind Regards, Arlin

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once I figured out the self-service aspect, my stay was great. Room is well appointed for self-catering, with everything you need. Comfortable bed, and modern bathroom, etc. Short walk to the National Theatre metro and train stations, so very convenient.
Stayed 1 night in Nov 2019
Response from Arlin on Nov 19, 2019
Hello, Thank you for taking of your time to write a review! We are happy to hear that you enjoyed your stay and we will take your feedback with us further in our work to become even better. Team Frogner House wish you a warm welcome back. Kind Regards, Arlin

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Arlin on Nov 19, 2019
Hello Barbara, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean accomodation not far from train station, modern style
Stayed 2 nights in Oct 2019
Response from Arlin on Nov 19, 2019
Hello, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic. Great area, with well rated restaurants and a convenient store nearby all in the heart of the city. It had everything you need for a great week.
Stayed 7 nights in Oct 2019
Response from Arlin on Nov 19, 2019
Hello, Thank you for your review! We are happy to hear that you enjoyed your stay. Team Frogner House wish you a warm welcome back. Kind regards Arlin

4/10 Poor

Kiran

Stayed 2 nights in Oct 2019

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Nice, clean and good location. Check in was the only difficult part. We had prepaid, but kiosk required submitting credit card for payment of stay. I contacted Frogner by messenger and I was refunded.
Stayed 3 nights in Sep 2019
Response from Arlin on Sep 26, 2019
Hello Todd, Thank you for taking of your time to write a review! We are happy to hear that you enjoyed your stay and will take your feedback with us further in our work to become even better. Team Frogner House wish you a warm welcome back. Kind Regards, Arlin

8/10 Good

Matt

Liked: Staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and location. Easy for all areas of Oslo
Stayed 3 nights in Sep 2019
Response from Arlin on Sep 10, 2019
Hi, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Apartment was tastefully decorated and adequate space for a family of four on a short break. The bathroom could have a better layout, allowing a larger shower with less overspill. Overall it was a good setup for a short city break.
Stayed 3 nights in Aug 2019
Response from Arlin on Sep 10, 2019
Hi, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was updated and very clean. Our room, however, was on the first floor by the courtyard. Workmen were smoking and talking all day back there so there was no privacy. The apartment needs more lighting as it is very dark, especially when closing the blinds.
Stayed 3 nights in Aug 2019
Response from Arlin on Sep 10, 2019
Hi, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Location is fabulous, entrance was good, but the lack of human interaction is troublesome.
Stayed 4 nights in Aug 2019
Response from Arlin on Sep 10, 2019
Hi, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Great location! Clean and comfortable!
Enjoyed our stay. It was in a good location so we were able to get around to a number of tourist sights and shopping quite easily. the self check-in was awkward as machine was very slow and we had trouble getting into the lobby to do it. Luckily a kind lady came along and let us in. The only problem was the lock on the door wasn’t working properly and we had to fiddle with it to get it to lock each time. We couldn’t call as we had no cell service for Norway.
Stayed 3 nights in Jul 2019
Response from Arlin on Sep 10, 2019
Hi Linda, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. ¨ Best regards, Arlin Frogner House Apartments

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to the train and Oslo center including attractions and places to eat or buy provisions. Was easy to self check in and was great to have the laundry facilities. The wifi wasn't great in some of the rooms.
Stayed 3 nights in Jun 2019
Response from Arlin on Sep 10, 2019
Hi, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Good location, perfect apt !
Weather was uncharacteristicaly HOT, Norway typically doesn’t have A/C, yet we had to ask for a fan...which was delivered w/in 2hrs. Listing says breakfast is included, it is NOT, and if you want it you must order by 1900hrs. This is NOT a hotel problem as they are very clear on-site. This is completely a “Hotels.com” issue .
Stayed 2 nights in Jul 2019
Response from Arlin on Sep 10, 2019
Hi Donna, Thank you for taking of your time. We will take your feedback with us further in our work to become better. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently placed serviced apartments
Room was fine. Location very convenient (near high speed rail from airport) & old part of city. Was able to get into a room early (although not guaranteed in advance).
Stayed 3 nights in Jul 2019
Response from Arlin on Sep 10, 2019
Hi, Thank you for taking of your time. Team Frogner House wish you a warm welcome back. Best regards, Arlin Frogner House Apartments

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The apartment was hot and there was not any cold water in the shower.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Ugly view of trash and people urinating in public. Court yard like an echo chamber with people talking and arguing at early hour. Ultra tiney but new and stylish apartment.
Stayed 3 nights in Jul 2019

10/10 Excellent

CK, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and interesting space. Simple furniture and generic design but a peaceful room up in the rafters of the building. Check-in machine and instructions were a breeze. Apartment was clean and bed was comfortable. Bathroom was very basic but included everything we needed. Efficient and clean kitchenette. A regular table and chairs would be preferable to the rather wobbly high-top and stools. Location was absolutely perfect and the breakfast was very nice, with high-quality ingredients — a lovely touch.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is accessible to many major attractions. It is also very easy to check out. I stayed there for one week and were only supplied with one small bottle of show gel, one small bottle of shampoo, and a small piece of soap. I asked the Service Office and was directed to go to a nearby grocery store to buy my own supplies. I have traveled intensively. This is the first time that I was directed to buy my own show gel, shampoo, and soap.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Darle

Liked: Cleanliness, property conditions & facilities, room comfort
Great City Stay
Little difficult to figure out how to get your room. Not too bad though. Great location between central station and Vigeland park.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was lovely, everything clean and new design, tall windows, high ceilings, which give a nice atmosphere. One problem was that the apartment heating was too warm, and the weather wasn't cold.
Stayed 3 nights in Jun 2019

4/10 Poor

Darawan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2019

8/10 Good

Roseanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact but comfortable
Easy to locate, and almost everything I needed was there. Very convenient to the piers and the train National theater train station. Bed was super comfy an the bed linens were of high quality.
Stayed 4 nights in Jun 2019

8/10 Good

Narda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to trains quiet comfortable complete utensils washing machine avalilable
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
The floor was wood and it was clean through out. BAD WAS THAT IT HAD NO WINDOWS AND NO TOASTER AND THEY WERE INTERROPTING US WITH THEIR MAITAIANCE RENOVATIONS AND NO WASH CLOTHS OR BAR SOAPAND NO PHISICAL PERSON /MANAGER IN SIGHT
Stayed 4 nights in Jun 2019