Exterior

Reviews of PortoBay Marquês

4 out of 5
PortoBay Marquês
Rua Duque de Palmela,32, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 624 out of 914 reviews" "
Rating 8 - Good. 241 out of 914 reviews" "
Rating 6 - Okay. 34 out of 914 reviews" "
Rating 4 - Poor. 9 out of 914 reviews" "
Rating 2 - Terrible. 6 out of 914 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stylish hotel in a perfect location. Staff was friendly and helpful. Our room was spacious, modern, extremely clean. Loved the small balcony! Would happily stay here again.
Stayed 2 nights in Apr 2024
Response from Silvia Rio - Hotel Management on Apr 16, 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel. It's great to read that you found our hotel beautiful and stylish, with a perfect location. We're delighted that you had a positive experience with our friendly and helpful staff. Your satisfaction is our top priority, and we'd be happy to welcome you back for another enjoyable stay in the future.Kind regards,

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, walkable area, friendly staff, room could have been cleaned better, shower leaked and room was small but that was expected..
Stayed 1 night in Apr 2024
Response from Sílvia Rio - General Manager on Apr 12, 2024
Dear Guest,Thank you for your feedback.We are glad to hear that you appreciated our quiet and walkable location, as well as our friendly staff. However, we regret for any shortcomings in the cleanliness of your room and the issues with the shower. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.While we understand that the room size met your expectations, we will take your comments into consideration for future improvements.We appreciate your insights as they help us enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,

10/10 Excellent

Sandra Paula Pacheco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel
Stayed 2 nights in Mar 2024
Response from Silvia Rio - General Manager on Mar 29, 2024
Dear Guest,Thank you so much for your outstanding review and for awarding us a perfect score! We are thrilled to see that you had such a wonderful experience during your stay in Portobay MarquêsYour kind words affirm that our efforts to provide exceptional service and accommodations are indeed paying off. It brings us immense joy to know that you found our hotel to be very nice, and we appreciate your recognition of our efforts.We are deeply grateful for your support and for choosing to stay with us. It would be our pleasure to welcome you back for another fantastic stay in the future!Warmest regards,Silvia Rio - General Manager

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Silvia Rio - General Manager on Apr 9, 2024
Dear Guest,Thank you for choosing PortoBay Marquês and for the perfect rating! We are delighted to see that you had an excellent experience during your stay. We look forward to the pleasure of hosting you again in the future.Kind Regards,Silvia Rio - General Manager

10/10 Excellent

shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location if you don’t like to be in the crowds. Easy walk to the coast. Rooms small but Cosy. Great breakfast and staff wonderful. Highly recommend.
Stayed 3 nights in Feb 2024
Response from Silvia Rio – General Manager on Mar 5, 2024
Dear Guest,We are thrilled to hear that you enjoyed your stay at our hotel! It is wonderful to know that you appreciated our fantastic location, especially if you prefer to avoid crowded areas, and that you found it easy to walk to the coast from our property.We are delighted that you found our rooms cozy and comfortable. We are also pleased that you enjoyed our great breakfast offerings and that our staff left a positive impression on you.Thank you for highly recommending us! It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Kind Regards,

10/10 Excellent

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and lovely staff. Would return to this hotel. Thank you
Stayed 3 nights in Feb 2024
Response from Silvia Rio - General Manager on Mar 1, 2024
Dear Guest,We are delighted to hear that you had a wonderful experience at our hotel! It's fantastic to know that you found our establishment to be very modern, and we are pleased that you appreciated our lovely staff.Your kind words mean a lot to us, and we would be thrilled to welcome you back again in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon!Kind Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple and the staff could not have been more informative and helpful The rooms are clean and lovely. I highly recommend
Stayed 1 night in Jan 2024
Response from Silvia Rio - General Manager on Jan 27, 2024
Dear Guest,We sincerely appreciate your positive feedback of your stay in Portobay Marquês. It is fantastic to read that your check-in experience was seamless, and our staff was both informative and helpful. We are delighted that you found the rooms clean and lovely. Thank you for the high recommendation. It was a pleasure welcoming you, and we look forward to doing it again when coming back to Lisbon.Our kindest regards,Silvia Rio - General Manager

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from Silvia Rio - General Manager on Feb 4, 2024
Dear Guest,Thank you so much for the fantastic review! We are thrilled to see that you had a wonderful experience with us. Providing top-notch service is our priority, and we are delighted that we met your expectations.We look forward to welcoming you back for another excellent stay. If there is anything specific that stood out to you or anything we can do to make your next visit even better, please feel free to let us know.Kindest regards,Silvia Rio - The Management

10/10 Excellent

Rahimat

Stayed 3 nights in Jan 2024
Response from Silvia Rio - General Manager on Feb 3, 2024
Dear Guest,Thank you for taking the time to evaluate your experience in Portobay Marquês.We are delighted to know that we have provided you an excellent stay, and we look forward to the opportunity of hosting you again soon.Our kindest regards,Silvia Rio - General Manager

10/10 Excellent

Roberto Vieira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PortoBay Marques is a great choice to stay in Lisbon, friendly staff, convenient location next to Marques de Pombal and Avenida da Liberdade only 15 minutes walk from the centre (Baixa) . It offers the most comfortable beds and excellent toiletries . This was my second stay and it was excellent!
Stayed 3 nights in Jan 2024
Response from Silvia Rio - General Manager on Jan 8, 2024
Dear Guest,Thank you for choosing PortoBay Marques and taking the time to share your positive experience. We are delighted to hear that our hotel continues to meet your expectations.It is wonderful to know that you find our staff friendly and our location convenient, allowing easy access to Marques de Pombal and Avenida da Liberdade, with the city centre just a short 15-minute walk away. We are pleased you enjoyed the comfort of our beds and the quality of our toiletries.Your return visit and the fact that you found your second stay to be excellent are the greatest compliments we could receive. We look forward to welcoming you back for another outstanding experience.Kindest regards,

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Silvia Rio - General Manager on Feb 5, 2024
Dear Guest,Thank you for taking the time to share your experience in Portobay Marquês.We are delighted to know that we have provided you an excellent stay, and we look forward to the opportunity of hosting you again soon.Our kindest regards,Silvia Rio - General Manager

8/10 Good

Sarah

Stayed 3 nights in Dec 2023
Response from Sílvia Rio - General Manager on Dec 16, 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Marques.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Silvia Rio - General Manager on Dec 5, 2023
Dear Guest,Thank you for taking the time to rate your stay at PortoBay Marquês.Looking forward to welcome you again in the future.Kindest regards,

10/10 Excellent

GEORGINA, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in centrally located area without the noise. Overall it’s the staff that made this place worth the stay. Very good people working here.
Stayed 4 nights in Nov 2023
Response from Silvia Rio - General Manager on Nov 30, 2023
Dear Guest,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed your stay at our boutique hotel, appreciating its central location without the noise. It is wonderful to know that our staff contributed significantly to making your stay worthwhile.We are committed to providing excellent service, and your kind words about our team mean a lot to us. We appreciate your choosing our hotel and look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Martha

Stayed 4 nights in Nov 2023
Response from Sílvia Rio - General Manager on Dec 16, 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Marques.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff.
Nice hotel. Breakfast was good. Coffee could be stronger and bacon more crispy, but overall good selection.
Stayed 4 nights in Nov 2023
Response from Silvia Rio - General Manager on Nov 14, 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that you found our hotel to be to your liking and that you enjoyed the breakfast. Your comments regarding the coffee and bacon are duly noted, and we appreciate your constructive suggestions.We look forward to the opportunity of welcoming you back and exceeding your expectations in the future.Warm regards,

10/10 Excellent

Martyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well situated
Excellent hotel in great location Comfortable room for myself
Stayed 6 nights in Nov 2023
Response from Silvia Rio – General Manager on Nov 12, 2023
Dear Guest,Thank you for choosing our hotel and for sharing your positive feedback with us. We are delighted to hear that you found our hotel to be excellent, and we are pleased that the location worked well for you.It is great to know that you enjoyed the comfort of your room. Our team strives to provide a comfortable and welcoming environment for all our guests.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your future visits.Kind Regards,

10/10 Excellent

James Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel ideally situated, staff were helpful and very friendly and knowledgeable.
Stayed 4 nights in Oct 2023
Response from Silvia Rio – General Manager on Nov 6, 2023
Dear Guest,Thank you so much for taking the time to leave such a wonderful review of our hotel! We are thrilled to hear that you had a perfect stay and that our location and staff exceeded your expectations.Our team takes great pride in providing top-notch service and ensuring that our guests have a memorable and comfortable experience. It is heartwarming to know that their helpfulness, friendliness, and local knowledge left such a positive impression on you.We greatly appreciate your kind words and your recommendation. We can not wait to welcome you back in the future and provide you with another fantastic experience. If you have any special requests or need assistance with your next visit, please do not hesitate to reach out to us.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.Kind Regards,

8/10 Good

Susan

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff are exceptionally helpful and enthusiastically share information about transportation, places of interest etc. Room was comfortable and everything is spotlessly clean. Closet space is limited for two people in the room we selected but we managed It is about a mile walk to the main old town sights down a straight, pleasant avenue Breakfast was a OK and perhaps a tad overpriced. I emphasize- the staff are delightful We arrived very early in the morning and they allowed us to check in on arrival. We were very grateful
Stayed 1 night in Oct 2023
Response from Sílvia Rio - General Manager on Nov 4, 2023
Dear Guest,Thank you for sharing your thoughts on your recent stay with us. We are delighted to hear about your positive experiences during your time at our hotel.It is wonderful to know that our staff's hospitality and willingness to assist you enhanced your stay. We always aim to provide guests with valuable information and create a comfortable atmosphere.We appreciate your comments about the room and breakfast, and we'll certainly take them into consideration. Your feedback is important to us and helps us to improve our services.We hope you had a great time exploring the old town of Lisbon and that you made the most of your visit. Your early check-in was our pleasure; we do our best to accommodate our guests whenever possible.We look forward to welcoming you back on your next visit to Lisbon. If you have any more insights or recommendations, please feel free to share them.Kind Regards,

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Silvia Rio - General Manager on Oct 29, 2023
Dear Guest,We would like to thank you for taking the time to rate your experience at our hotel! We are delighted to see that everything met your expectations. Furthermore, we look forward to welcoming you again soon.Kindest regards,

10/10 Excellent

Chelsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sílvia Rio - General Manager on Oct 23, 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Marques.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Silvia Rio - General Manager on Oct 21, 2023
Dear Guest,I would like to thank you for taking the time to give us your evaluation about the visit to Portobay Marquês.It is pleasurable to see that you have had a fantastic experience!I hope to welcome you again in the near future.Kindest regards,

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. And liked the small boutique hotel feel
Stayed 2 nights in Sep 2023
Response from Silvia Rio – General Manager on Oct 16, 2023
Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you enjoyed our hotel's great location and the small boutique hotel ambiance. Your satisfaction is important to us, and we are glad that you had a positive experience during your stay.We look forward to the opportunity to welcome you back in the future.Kind Regards,

8/10 Good

Natalya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy hotel, great location 🌺 but we didn’t have any view from the window , AC couldn’t hold the same temperature during whole night ( so we regulated the temperature manually in the middle of the night).
Stayed 1 night in Sep 2023
Response from Silvia Rio - General Manager on Sep 17, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad to hear that you found our hotel cosy and appreciated its great location.We regret for the inconvenience you experienced with the view from your window and the air conditioning. Your comments are important to us, and we will certainly look into these issues to ensure a more comfortable experience for our guests in the future. Keep in mind that our hotel offers four different room types, which differ in size, and characteristics such as view. Never hesitate in contacting the front-desk team to help you with any issue, while staying. They will gladly show you the available options and solutions.Despite these minor concerns, we hope that you had an enjoyable stay overall, and we would be delighted to welcome you back on a future visit to provide an even better experience.Kindest regards,

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, stylish, well-maintained hotel, friendly staff.
Stayed 3 nights in Aug 2023
Response from Silvia Rio – General Manager on Aug 22, 2023
Dear Guest,Thank you for your review and for choosing to stay at our hotel. We are delighted to hear that you appreciated our nice location, stylish atmosphere, and well-maintained property. Our staff takes pride in providing a friendly and welcoming experience for our guests.We hope to have the pleasure of hosting you again in the future, and we aim to continue providing you with a high level of satisfaction during your stays.Kind Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay in great location
Portobay Marques is in a great location less than a 5 minute walk to the metro, but on a quiet side street. Staff are all very friendly and could not be any better in all areas of the hotels. Rooms all modern and very well equipped. Breakfast is ok, although cooked options aren't great, there are plenty of other things that are and don't detract from the experience.
Stayed 3 nights in Aug 2023
Response from Silvia Rio - General Manager on Aug 20, 2023
Dear Guest,Thank you for taking the time to share your feedback about your exceptional stay at Portobay Marques. We are thrilled to hear that you enjoyed your time with us!Our prime location is indeed one of our highlights, and we are pleased that you found it convenient to access the metro while still enjoying a peaceful atmosphere on our quiet side street.It is wonderful to know that our staff's friendliness and professionalism left a positive impression on you. Providing top-notch service is a priority for us, and we are glad to have met your expectations in all areas of the hotel.We are delighted that you found our rooms to be modern and well-equipped, ensuring a comfortable and enjoyable stay. Your feedback about breakfast is duly noted, and we appreciate your understanding that there are various options to choose from, to enhance your morning experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Kindest regards,

10/10 Excellent

Jarrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Silvia Rio - General Manager on Aug 5, 2023
Dear Guest,I would like to thank you for taking the time to give us your evaluation about the visit to Portobay Marquês.It is pleasurable to see that you have had a fantastic experience.I hope to welcome you again in the near future.Kindest regards,

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location beautiful breakfast great servic
Stayed 3 nights in Jul 2023
Response from Silvia Rio – General Manager on Aug 2, 2023
Dear Guest,Thank you for your review! We are thrilled to hear that you had a fabulous experience at our hotel.It is great to know that you enjoyed our hotel's fantastic location, making it convenient for exploring the area. We take pride in offering a beautiful breakfast to start your day on a high note.Our team is dedicated to providing great service, and we are delighted that they made your stay enjoyable and memorable.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay the PortoBay Marques in Lisbon, Portugal. I recommend this hotel to everyone.
Stayed 3 nights in Jul 2023
Response from Silvia Rio – General Manager on Jul 26, 2023
Dear Guest,Thank you for choosing PortoBay Marques for your weekend stay in Lisbon, Portugal. We are thrilled to hear that you had a great experience with us.Your recommendation means a lot to us, and we truly appreciate your kind words. Our team works hard to ensure that all our guests have a memorable and enjoyable stay, and it is wonderful to know that we succeeded in making your visit special.Should you or your friends and family plan another trip to Lisbon, we would be delighted to welcome you back to our hotel.Once again, thank you for your recommendation, and we hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip to remember!!
We had a great time. The staff was very professional and welcoming. Perfect location, guider street: close to everyone. We really enjoyed our time and plan to visit again.
The comfy lobby.
The Lobby.
Night view from the  roof honor bar.
Pizza for dinner on the roof top.
Stayed 5 nights in Jun 2023
Response from Silvia Rio - General Manager on Jul 10, 2023
Dear Guest,Let me thank you for having written such an outstanding review about your visit to Portobay Marquês.I am truly pleased to know that you have had such a great time and made the most of your journey! Making all our guest feel at home and comfortable is what makes the team strives every day! Thank you for your compliments and recognition of their efforts.Our location is indeed convenient and perfect. Just on the corner you may find easily the metro station to further explore the city, or if wished to walk through our charming Avenida da Liberdade, it is just 2 minutes walking.I look forward to welcoming you very soon, in a new return to Lisboa.My kindest regards,

6/10 Okay

Christo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Located in a quiter area of Lisbon but still walkable to shops and restuarants
Stayed 3 nights in Jun 2023
Response from Silvia Rio - General Manager on Jun 18, 2023
Dear Guest,Thank you for having taken the time to share your opinion about the experience in our hotel. It is truly important to us.I could not agree more that the location is one of our main assets. We are indeed in a central area, with easy access to the main boulevard, Avenida da Liberdade, and the metro is just right on the corner. I hope to get the opportunity of hosting you in a near future,My best regards,

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Room and all facilities were brilliant.
Stayed 3 nights in Jun 2023
Response from Silvia Rio - General Manager on Jun 15, 2023
Dear Guest,Thank you for your kind review of our hotel. We are thrilled to hear that you had an amazing experience during your stay.It is wonderful to know that our staff provided excellent service and made your stay memorable. We take great pride in delivering exceptional hospitality and ensuring that our guests feel welcomed and well taken care of.We are also glad to hear that you found your room and all our facilities to be brilliant. We strive to provide comfortable and well-appointed accommodations for our guests to enjoy.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another brilliant stay in the future.Best regards,

10/10 Excellent

Marianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lucky Find of the Year!!
I simply cannot say enough good things about our stay at the PortoBay Marques in Lisbon.The hotel is a gem. We were most pleasantly surprised by the room (a junior suite). We had plenty space for our luggage and ourselves. The beds were comfortable and the sitting area was a delightful addition. The hotel breakfasts (additional fee, but well worth the 17 euros) were sensational. We enjoyed every dish we tried...the pastries and breads were especially outstanding. We also enjoyed a dinner in the lovely dining room an were well pleased by that meal also. The staff was very courteous and helpful. All in all, we will recommend this hotel to anyone we know who is traveling to Lisbon.
Stayed 3 nights in May 2023
Response from Silvia Rio – General Manager on Jun 9, 2023
Dear Guest,Thank you for sharing your delightful experience at PortoBay Marques in Lisbon. We are thrilled to hear that your stay exceeded your expectations and that you consider it the lucky find of the year!We take great pride in providing comfortable and spacious rooms, and we are glad to know that your junior suite provided ample space for both you and your luggage. It is wonderful to hear that the beds were comfortable, and the sitting area added an extra touch of delight to your stay.We are delighted that you thoroughly enjoyed our breakfast offerings. We strive to provide a sensational dining experience for our guests, and your kind words about the pastries, breads, and dishes are truly appreciated. We are also glad to hear that you had a pleasant dining experience in our lovely dining room.Our staff is committed to delivering courteous and helpful service, and we are glad to know that they made your stay even more enjoyable.Thank you for your recommendation of our hotel. We truly appreciate it and look forward to welcoming any of your friends or acquaintances who are traveling to Lisbon.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.Kind Regards,

10/10 Excellent

Glen, Charlotte

Liked: Cleanliness, property conditions & facilities
Great location, staff were very helpful and breakfast was very good.
Stayed 1 night in May 2023
Response from Silvia Rio - General Manager on May 20, 2023
Dear Guest,Let me thank you for having taken the time to share a review about the experience in Portobay Marquês!It gives immense pleasure to read you have had a perfect stay. I am pleased to know you have been welcomed and embraced by the amiability of the staff, whom indeed make their best into making all guests feel at home. Furthermore, could not agree more, we are fortunate with our location and its surroundings. Metro station is only a 2-minute walk from the hotel, and also at the corner Liberdade Avenue leads you towards the ancient Lisboa.I look forward to the opportunity of welcoming in a short future,My kindest regards,

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Bay is a very nice and comfortable hotel with a great location. I highly recommend it.
Stayed 3 nights in Apr 2023
Response from Silvia Rio – General Manager on May 8, 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay at Portobay Marques. We are thrilled to hear that you found our hotel to be nice and comfortable, and that our location was convenient for you. Our team strives to provide exceptional service to our guests, and we are delighted that you had a positive experience with us. We appreciate your recommendation and hope to have the pleasure of welcoming you back to our Hotel in the near future.Kind Regards,

10/10 Excellent

Conor R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, who could not help enough
Stayed 3 nights in Mar 2023
Response from Silvia Rio - General Manager on Mar 27, 2023
Dear Guest, Thank you for your delightful review. We truly appreciate your feedback and glad you had a great experience. Look forward to the opportunity to welcome you back to PortoBay Marques soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff made our stay hassle-free and enjoyable. Hotel amenities were excellent and well maintained. The location was perfect for exploring Lisbon.
Stayed 5 nights in Feb 2023
Response from Silvia Rio - General Manager on Feb 18, 2023
Dear Guest,Thank you for sharing your wonderful experience with us. I am happy you made the most of your holiday and that you have felt truly welcomed during your stay. Location is indeed one of our top assets, with the ease to explore our charming city!Hope to have the chance of hosting you again in an upcoming visit to our beautiful Lisboa.My kindest regards,

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Silvia Rio – General Manager on Feb 13, 2023
Dear Guest,Thank you for rating and sharing your opinion of Portobay Marquês. I am pleased to verify that your stay went according your expectations.I look forward to welcoming you once again, in a near future.Kindest regards,

10/10 Excellent

Boaz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 3 nights in Jan 2023
Response from Silvia Rio - General Manager on Feb 3, 2023
Dear Guest,I would like to thank you for such a wonderful feedback and evaluation of your experience in Portobay Marquês. It gives me great happiness to find out that everything met the expectations, and the stay at with us, was such a delight! I look forward to the opportunity of welcoming you once again, Kind regards,

8/10 Good

teresa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
good stay
Response from Silvia Rio - General Manager on Feb 3, 2023
Dear GuestLet me start by thanking you for such positive feedback regarding your visit to Portobay Marquês. It gives me such an immense joy to know that although a short stay, you had a good experience. I look forward to welcoming you, once again, on your next trip to Lisbon. Kindest regards,

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near subway.
Response from Silvia Rio - General Manager on Jan 18, 2023
Dear Guest,Thank you for rating and sharing your opinion of Portobay Marquês. I am glad that you enjoyed a great stay with us. I am also pleased to hear that our location pleased you. We are undoubtedly fortunate with the beautiful Avenida da Liberdade, just around the corner, and the ease of transport in the surroundings.I look forward to welcoming you once again, in a near future.Best regards,

8/10 Good

Nick

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained in nice area close to City centre. Room was rather dark.
Response from Sílvia Rio - General Manager on Jan 17, 2023
Dear Guest,Thank you for having taken the time to share your thoughts and to evaluate the experience in Portobay Marquês.I am glad to read that you have considered us a "well maintained" hotel with a good location. Could not agree more, our surroundings do make us very fortunate. The metro is just on the corner, and it leads easily to the ancient and charming town.Our hotel has four distinct room categories which may fit any guest's likings. The Superior room, for example, is around 24m2 in size and may offer a street view, making it more lighted. Never hesitate in contacting the front-desk team, who may gladly show you these differences.I look forward to the opportunity of hosting you again soon, in a new comeback to Lisboa.My best regards,

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the metro and close to the maine route to walk into the city.
Response from Silvia Rio - General Manager on Jan 17, 2023
Dear Guest,Thank you for rating and sharing your opinion of Portobay Marquês. I am glad that above all you have enjoyed a great stay with us. It is with great delight that assets such as our location pleased you. We are undoubtedly fortunate with the beautiful Avenida da Liberdade, just around the corner, and the ease of transportation in its surroundings. I look forward to hosting you once more, on a future visit.Kindest regards,

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good location
Response from Silvia Rio - General Manager on Jan 14, 2023
Dear Guest,Thank you for having taken the time to evaluate your experience in Portobay Marquês. I regret seeing that we have not fully followed your expectations, and I remain at your disposal for any concerns or suggestions enquired.Nevertheless, I could not agree more with your opinion about the hotel's location. We are fortunate with our surroundings and easiness in going towards the ancient town.Hoping you will give us the opportunity of hosting you once more in any of the Portobay hotels,My best regards,

10/10 Excellent

Victor

Liked: Staff & service, amenities, property conditions & facilities
I love the service, starting from the people that greet you to the whole staff. The receptionist was very friendly, the breakfast was great, etc. Great place to stay, me and my wife enjoy it!!
Response from Silvia Rio – General Manager on Jan 10, 2023
Dear Guest, I would like to thank you for taking the time in sharing here your opinion about your visit to our hotel. It is an immense joy to read such positive feedback about your experience with us, and I am happy to see everything was according to the expectations.I look forward to hosting you once more, on a future visit.Kind Regards,

10/10 Excellent

Nashoba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for a great value. Some of the best beds we've ever had. Some of the most helpful and friendly staff. And the location is super prime
Response from Silvia Rio - General Manager on Jan 5, 2023
Dear Guest,I would like to thank you for taking the time to rating and sharing your opinion about the experience at Portobay Marquês.I am glad that you have enjoyed a great stay with us. It is with great delight that I read you felt comfortable and assets such as our location pleased you. We are undoubtedly fortunate with the beautiful Avenida da Liberdade, just around the corner, and the ease of transportation in its surroundings. On behalf of the entire team, thank you for your kind words, they do their utmost every day into making a memorable stay to all the guests. I hope I will get the opportunity to welcome you, when coming back to Lisbon.Kind Regards,

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Everything was walk-able distance. Staff was friendly. Local restaurant had good menu items.
Response from Silvia Rio - General Manager on Dec 26, 2022
Dear Guest,Thank you for having shared such fantastic feedback about your visit to Portobay Marquês!I am delighted to know all has met the expectations, and you have felt welcomed by the friendliness of the staff, and well positioned in the city. We are indeed fortunate with the location and our surroundings.I look forward to the opportunity of hosting you again soon.My kindest regards,

10/10 Excellent

Vimolrat

Stayed 2 nights in Dec 2022
Response from Sílvia Rio - General Manager on Dec 22, 2022
Dear Guest,Thank you for taking the time to rate your stay at PortoBay Marquês.Looking forward to welcome you again in the future.Kindest regards,

10/10 Excellent

Teodoro

Stayed 3 nights in Dec 2022
Response from Silvia Rio - Direcção Geral on Dec 14, 2022
Caro Sr. Teodoro Pulido,Obrigada por partilhar a sua experiência. Tenho a certeza que irá ajudar muitos outros hóspedes na escolha do hotel Portobay Marquês para uma futura estada. Espero voltar a recebê-lo em breve.Com os melhores cumprimentos,

10/10 Excellent

Teodoro

Stayed 3 nights in Dec 2022
Response from Silvia Rio - General Manager on Dec 11, 2022
Dear Guest,Thank you for having shared your evaluation about Portobay Marquês.It gives me an immense delight to know everything has fully met your expectations, and we have provided a very positive experience!I look forward to welcoming you once again very soon,My kindest regards,