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Reviews of La Quinta Inn & Suites by Wyndham San Jose Airport

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Jose Airport
2585 Seaboard Ave, San Jose, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 665 out of 1459 reviews" "
Rating 8 - Good. 397 out of 1459 reviews" "
Rating 6 - Okay. 190 out of 1459 reviews" "
Rating 4 - Poor. 111 out of 1459 reviews" "
Rating 2 - Terrible. 96 out of 1459 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sivia

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Turned out to be excellent for a 4:00 am departure
Stayed 1 night in Apr 2024
Response from Owner on Apr 25, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Miriam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and accommodating
Stayed 1 night in Apr 2024
Response from Owner on Apr 24, 2024
Miriam, thank you so much for your kind words about or team. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Marina

Business traveler
I’ve stayed here several times for business in the area. The staff is friendly. The rooms are clean. I’m always happy with my stay here.
Stayed 1 night in Apr 2024
Response from Owner on Apr 22, 2024
Marina, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Corey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice, clean, and affordable. It's right off Hwy 101, near the San Jose Airport. That's a convenient location. My room was good. The staff were very nice and accommodating. Breakfast is included and it has the basics including coffee, eggs, make-your-own-waffles, cereal, and juice. Since it is across the highway from the airport, you will hear planes taking off, but it's not too bad. Since I was up early and out of the room by 7 a.m., and didn't return until much later, the sound of the planes wasn't a big deal. There's a Burger King next door and that's always good for a quick meal if you need it. Other places to eat are nearby, but you need a vehicle or you can Uber/Lyft. Good value.
Stayed 4 nights in Apr 2024
Response from Owner on Apr 22, 2024
Corey, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, comfortable, and just a few minutes from the airport. Everyone I dealt with was friendly and helpful, even arriving at 2am: picked up within minutes.
Stayed 1 night in Apr 2024
Response from Owner on Apr 22, 2024
Martin, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on Apr 22, 2024
Thank you for taking the time to review us, Jacqueline. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
The breakfast was wonderful
Stayed 4 nights in Apr 2024
Response from Owner on Apr 22, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Grant

Traveled with partner
Property is a bit old. Our room could use a few repairs.
Stayed 1 night in Apr 2024
Response from Owner on Apr 19, 2024
Grant, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good transportation to airport
Stayed 1 night in Apr 2024
Response from Owner on Apr 18, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

William, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, breakfast good.
Stayed 1 night in Mar 2024
Response from Owner on Apr 16, 2024
William, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall stay was convenient. Parking is free however if you leave your vehicle and take the shuttle to the airport while traveling, they want to charge you $80 flat fee for up to 1 week. I was not informed prior to my stay despite calling ahead to arrange. The long term airport parking is cheaper as is the satellite lots you can pay to park. Very deceiving and I will be sure to look at other hotel options in the future.
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Amy, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 Okay

Alexandra

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Shut Yee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The egg they cooked for the breakfast was too salty.
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Shut Yee, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

ashley, roseburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a qyick and easy check in . Room was clean and in good repair
Stayed 1 night in Apr 2024
Response from Owner on Apr 10, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just don’t like how the parking gets packed real quick. I really like the rooms here.
Stayed 1 night in Mar 2024
Response from Owner on Apr 10, 2024
Yvonne, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is always quick and easy. I like how you guys provide water as well.
Stayed 1 night in Apr 2024
Response from Owner on Apr 10, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hot water in my assigned room did not work. I requested it to be repaired. When I returned I asked if it had been addressed, the representative said yes. When I took a shower this morning, the hot water still did not work. I would not stay here again.
Stayed 2 nights in Apr 2024
Response from Owner on Apr 8, 2024
Thank you for taking the time to review us, Joseph. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Romulo

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
2nd Floor “squeak” is very annoying especially when you’re trying to sleep after a long drive. CCTV and lighting doesn’t seem to deter strangers from peeking inside parked guest vehicles.
Stayed 2 nights in Apr 2024
Response from Owner on Apr 8, 2024
Romulo, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 Poor

Daniel

Traveled with partner
Disliked: Amenities, property conditions & facilities
Phantom Fire alarm only in our room. Had to switch rooms.
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Thank you for taking the time to review us, Daniel. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuel and food nearby. Safe area.
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Luis, thank you very much for your feedback! We hope to serve you again in the future.

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Jonas

Basic clean hotel near airport
Stayed 1 night in Apr 2024
Response from Owner on Apr 5, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient near the air port
Stayed 1 night in Apr 2024
Response from Owner on Apr 5, 2024
Victor, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Ricardo Diosdado, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKES: breakfast buffet, electric car charging station, helpfulness of reception staff, bar available on weekend NOT LIKES: parking near the Burger King is dicey; one of four days the room was not cleaned or amenities restocked, bar not available during weekdays
Stayed 4 nights in Mar 2024
Response from Owner on Apr 1, 2024
Ricardo, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean they are very friendly
Stayed 2 nights in Mar 2024
Response from Owner on Apr 1, 2024
Victor, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Nestor

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk bad service
Stayed 2 nights in Mar 2024
Response from Owner on Apr 1, 2024
Thank you for taking the time to review us, Nestor. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Viviana

Disliked: Staff & service, property conditions & facilities
Man in the front who checked us in did not let us know our room was outside. He didn’t even bother to give us a map or let us know it was outside. We requested for another room and he stated that was the last one for a double queen. We got another room with a king size and when we entered, it smelled so bad. We had to open all the windows. There was a fly in the room as well.
Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Thank you for taking the time to share your feedback about your recent stay, Viviana. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Gwen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Myron

Traveled with family
Liked: Property conditions & facilities
Noisy and front desk staff was rude.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 25, 2024
Thank you for the review, Myron. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.

8/10 Good

Kendall

Stayed 2 nights in Mar 2024
Response from Owner on Apr 15, 2024
Kendall, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Maribel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Maribel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Kimberly

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner was busted. Front desk offered little help when complaining. Room was super hot, despite it not even being that warm outside. Very strange. Decent free breakfast - though would have appreciate a gluten free cereal option. Cheerios aren't that hard. AC eventually semi-worked, but then it whined/groaned every time it turned off - loudly enough to wake me up. Thin walls as well - was lulled to sleep almost every night by the snoring symphony of my neighbor.
Stayed 4 nights in Mar 2024
Response from Owner on Mar 22, 2024
Thank you for taking the time to share your feedback about your recent stay, Kimberly. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place was good and clean.
Stayed 1 night in Mar 2024
Response from Owner on Mar 21, 2024
Jose, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

Alexandra

Disliked: Amenities
Stay was fine. Ive stayed here a few times and planned on it again but its now been 11 days since my stay and my $100 deposit still has not been returned. I was only in the room for about 8 hrs so no reason not to return my deposit!
Stayed 1 night in Mar 2024
Response from Owner on Mar 21, 2024
Thank you for taking the time to review us, Alexandra. It is never our intention to disappoint a guest. We will pass this along to hotel management and please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Owner on Apr 8, 2024
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Karen

It was ok if you don’t mind airplane noise above your room. Not enough shower soap and shampoo. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 18, 2024
Karen, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Angelina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool is never closed
Stayed 1 night in Dec 2023
Response from Owner on Mar 18, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Angelina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure
Stayed 1 night in Feb 2024
Response from Owner on Mar 18, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Danielle

Traveled with family
Liked: Property conditions & facilities
Breakfast was OK, I’ve had better continental breakfasts before. The staff during that time was a little rude about us trying to take our food back to room with a plate, but then failed to have paper plates out for us to use. Ended up fine after that. Learning we had to pay half day to check in early a couple hours, never had that before normally it’s they have a room if they do and allow us in. Otherwise everything was fine.
Stayed 2 nights in Jan 2024
Response from Owner on Mar 18, 2024
Danielle, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 Okay

Mary E.

Traveled with partner
Rooms are tired and they only provide one paper cup for coffee when reservation clearly states 2 people are registered. Inconvenient.
Stayed 1 night in Mar 2024
Response from Owner on Mar 15, 2024
Mary, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Nhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Owner on Mar 13, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

2/10 Terrible

Simona

Deposit problems i never received back !!!
Stayed 1 night in Feb 2024
Response from Owner on Mar 14, 2024
Thank you for taking the time to review us, Simona. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Mary E.

Liked: Cleanliness, staff & service
Rooms do not have makeup mirrors for women. You have to lean 2 feet over the counter to see properly in the mirror.
Stayed 1 night in Mar 2024
Response from Owner on Mar 12, 2024
Mary, thank you very much for your feedback! We hope to serve you again in the future.

8/10 Good

Matthew

This property is old and worn. But the room was clean and the bed was good. Breakfast waffles are a definite highlight.
Stayed 3 nights in Mar 2024
Response from Owner on Mar 11, 2024
Thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Antonia

Stayed 1 night in Mar 2024
Response from Owner on Apr 2, 2024
Antonia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 11, 2024
Arturo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Anna Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are satisfied. The room is equipped with a microwave and mini ref.
Stayed 3 nights in Feb 2024
Response from Owner on Mar 11, 2024
Anna, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUiet and safe
Stayed 1 night in Mar 2024
Response from Owner on Mar 8, 2024
Gerald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

ANTHONY

Stayed 1 night in Mar 2024
Response from Jordan on Mar 25, 2024
Thank you for your stay