Junior Suite, 1 Bedroom | Terrace/patio

Reviews of Delta Hotels by Marriott Phoenix Mesa

4 out of 5
Delta Hotels by Marriott Phoenix Mesa
200 N Centennial Way, Mesa, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1004 reviews" "
Rating 8 - Good. 227 out of 1004 reviews" "
Rating 6 - Okay. 64 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Wilkes-Barre

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was conveniently located for us to visit family in Mesa. Staff were very efficient and friendly. Hotel was very clean.
Stayed 5 nights in May 2024
Response from Janet on May 9, 2024
Thank you Karen. We appreciate your visit and the time for a review too.

8/10 Good

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 4 nights in May 2024
Response from Janet on May 7, 2024
Thank you Ernesto.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Under staffed guven the number if events going on. Staff that was there was on point, but needed more to service all in attendance.
Stayed 1 night in May 2024
Response from Janet on May 5, 2024
Dear Matt. Thank you for the feedback. We appreciate it and apologize for delays in service. Best regards, Janet Hof, General Manager

6/10 Okay

Michelle

Stayed 3 nights in Mar 2024
Response from Mel Smith, Director of Revenue Management on Apr 29, 2024
Dear Michelle,Thank you for taking the time to rate your recent stay at Delta hotels Phoenix Mesa. We are always aiming for the highest standards of hospitality and it seems we did not fully meet your expectations this time.We would love to hear more about your experience to understand how we can improve. Your feedback is invaluable to us and helps us ensure that each guest's stay is enjoyable and comfortable. Please feel free to reach out to us with any specific comments or suggestions you might have.We hope to have the opportunity to welcome you back and deliver a more satisfying experience.Warm regards,

10/10 Excellent

Cesar

Great room
Stayed 1 night in Apr 2024
Response from Janet on Apr 22, 2024
Thank you! So glad you enjoyed the stay!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Janet on Apr 23, 2024
Thank you for being our guest Tiffany!

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are room and hotels surpassed all expectations? It was such a wonderful stay.We plan on staying again
Stayed 1 night in Apr 2024
Response from Janet on Apr 21, 2024
Thank you Justin! We are thrilled to know we exceeded your expectations. Come back soon!

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Marriott Hotel is 5 Stars. Great location, beautiful property, great coffee, very polite and friendly staff. The bed and pillows are amazing. It has anything and everything you could want.
Stayed 1 night in Apr 2024
Response from Janet on Apr 21, 2024
Thank you Norman. We are so happy that you enjoyed your stay.

10/10 Excellent

suzan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to amphitheater. Very clean,quiet and lovely.
Stayed 1 night in Apr 2024
Response from Janet on Apr 21, 2024
Thank you Suzan. We are so happy you enjoyed your stay.

2/10 Terrible

Rachel

Disliked: Cleanliness
There were soda cans under the edge of the bed from someone else when I arrived. I got n really late seem like someone was laying in the bed when I got there. Also, a little smoke smell in the l hall way by the elevators. Tons of noise.
Stayed 2 nights in Apr 2024
Response from Janet on Apr 18, 2024
Dear Rachel,I hope that you brought this up to the team immediately as this is not typical cleanliness standards. We are definitely a non-smoking hotel so disappointing to hear of the smell. Please accept our apologies for the disruption. We hope you will treat this as an isolated situation and give us another opportunity to be your host. Best regards, Janet Hof, General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
rev
Stayed 1 night in Apr 2024
Response from Janet on Apr 16, 2024
Thank you Jennifer!

6/10 Okay

Nancy

Business traveler
Liked: Cleanliness, property conditions & facilities
I checked in and could not park anywhere due to a concert where all concert goers parked in hotel parking. I had to park blocks away on a sand lot. Hopefully my car won’t get broken into. The nice thing would have been to call and inform me there is a concert. I would have stayed somewhere else
Stayed 1 night in Apr 2024
Response from Janet on Apr 15, 2024
Dear Nancy,We apologize that the parking lot was full during your stay. Our team is usually monitoring the lot to ensure concert goers park in designated lots. It is possible that the hotel was just at capacity; however, we want you and your vehicle to be safe. We appreciate you staying with us. Best regards, Janet Hof, General Manager

10/10 Excellent

Jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice area
Stayed 2 nights in Apr 2024
Response from Janet on Apr 10, 2024
Thank you Jason.

6/10 Okay

Noby, redwood city

Very basic hotel
Stayed 3 nights in Apr 2024
Response from Janet on Apr 10, 2024
Thank you for staying.

6/10 Okay

Ann

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Conveniently located near Mesa Art Center. We booked this for a play at the art center so it was nice to be within walking distance. Restauraint situation nearby was severely lacking. There was only one sit down well rated restaurant and it was fully booked. The beds were very comfortable and the pillows were awesome. Door frames in room were rusty, fixtures in the bathroom were old and scratched and etched, the toilet was ancient, and lobby furniture was very rundown. I don’t feel the staff was very friendly or accommodating. I wish upon checkin they would have told me about the dining options available at the hotel and surrounding area. I would have appreciated complimentary coffee in the lobby bc I don’t use hotel room coffee pots. I paid way too much for this hotel I don’t feel it was worth the $284 per night that Expedia charged me. Very, very dissatisfied and will not stay here again or recommend it to others.
Stayed 1 night in Mar 2024
Response from Janet on Mar 31, 2024
Dear Ann, we are very sorry to hear that your stay was not up to standards. We will certainly review with our team the importance of discussing our hotel food and beverage offerings as well as local favorites. it was nice to know that the bed and pillows were comfortable - that is a must! We hope that you will change your mind about staying with us again. Sincerely, Janet Hof, General Manager

4/10 Poor

Dean

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Janet on Mar 18, 2024
We are sorry to hear this Dean. It is always our priority to provide a great experience. Thank you for the feedback.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. About 15-20 minutes to anywhere we went.
Stayed 7 nights in Mar 2024
Response from Janet on Mar 16, 2024
Thank you Claudia! Glad you enjoyed your visit.

8/10 Good

Anjuli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Janet on Mar 15, 2024
Thank you for staying with us!

6/10 Okay

Leah M

Traveled with partner
Liked: Cleanliness, staff & service
Refer to responses above
Stayed 7 nights in Feb 2024
Response from Janet on Mar 3, 2024
Unfortunately I cannot see responses above but we want to apologize that you were not satisfied with your stay. It is our goal to provide a clean, comfortable and enjoyable visit. Best regards, Janet Hof, General Manager

10/10 Excellent

Craig, gillette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Janet on Feb 28, 2024
Thank you Craig. We appreciate your business.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is adjacent to convention center, short walk from public library with EV charging stations. Property is not in walking distance of any restaurants and does not have full service dining options on the premises.
Stayed 4 nights in Feb 2024
Response from Janet on Feb 26, 2024
Thank you for your feedback. We do have a full service breakfast option called Cafe Azul as well as AZ Brew featuring Breakfast, lunch and dinner as well as Starbucks and cocktails located in the lobby. Be sure to check out Main Street on your future visits as there are many restaurants less than a mile from the hotel too!

4/10 Poor

Ongolea

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Janet on Feb 25, 2024
We are sorry to hear of your dissatisfaction. We hope you next experience will be better. Sincerely, Janet Hof, General Manager

10/10 Excellent

Kleetus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Dec 2023
Response from Janet on Feb 19, 2024
Thank you for the review!

10/10 Excellent

Roy Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and pricing was good for how nice it was. Good location to other restaurants and entertainment. The hotel has a bar and restaurant as well if you don't want to leave
Stayed 2 nights in Feb 2024
Response from Janet on Feb 13, 2024
Dear Roy Daniel -Thank you for the 5 star rating! We appreciate your business and the feedback you shared about your stay. Best regards, Janet Hof, General Manager

10/10 Excellent

Agatha, Pinole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation was for a 1 King bedroom and learned that it was changed to a 2 Queens bedroom. I was able to revert the reservation back to 1 King bedroom. However, was placed on the 2nd floor with the courtyard view versus on upper levels with great views, as advertised. In addition, the bathroom sink was heavily clogged up, requested for maintenance to fix the clogged and was completed promptly. Anything other than, it was a good and enjoyable stay.
Stayed 3 nights in Feb 2024
Response from Janet on Feb 13, 2024
Thank you, Agatha, for the additional information from your stay. Please accept our apologies for the maintenance issues and the changes to your preferred bed type/floor level.

4/10 Poor

Timothy, Federal Way

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Janet on Feb 13, 2024
Dear Timothy -We are sorry to hear that your stay was less than perfect. Please accept our apologies and let me know if there are any more details that you might be able to provide. Best regards, Janet Hof, General Manager

10/10 Excellent

Lina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beautiful property
Stayed 7 nights in Feb 2024
Response from Janet on Feb 12, 2024
Thank you Lina! We appreciate your feedback!

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked breakfast included
Stayed 1 night in Feb 2024
Response from Janet on Feb 11, 2024
Thank you for your feedback. We hope you come back soon!

4/10 Poor

Kenneth

Stayed 1 night in Feb 2024
Response from Janet on Mar 21, 2024
Dear Kenneth, We are sorry to see that you were not completely satisfied with your stay. It is our goal to provide you with an excellent experience. Please accept my apologies and if there is anything we can do to - please do not hesitate to reach out. Best regards, Janet Hof, General Manager

4/10 Poor

Shalane

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Janet on Feb 9, 2024
Dear Shalane,We are sorry to read that improvements could have been made with your stay. Please accept our apologies for any shortcomings. Best regards, Janet Hof, General Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Janet on Feb 5, 2024
Thank you Kelly. Looks like you enjoyed your stay. We appreciate your feedback!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 1 night in Feb 2024
Response from Janet on Feb 5, 2024
Thank you Luis. We are so glad you enjoyed your visit.

10/10 Excellent

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Janet on Feb 4, 2024
Thank you Kristin!

4/10 Poor

Nancy

Room that was given was near an outside fire pit. Hours were not observed and security did not inform them, so needless to say extremely noisy. Complained at the front desk. Bathroom need tobe ceaned as there evidene of black mold.
Stayed 3 nights in Jan 2024
Response from Janet on Jan 29, 2024
Our apologies Nancy that the team did not enforce our afterhours policies of quiet hours. We will also look into your feedback on the cleanliness as our housekeeping team is usually top notch. We appreciate your business and appreciate you letting us know so we can improve. Best regards, Janet Hof, General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent stay, but nothing special.
Needs a little updating, but room clean. Would prefer that they remove the old carpet in the rooms and use luxury vinyl.The mattress pad kept coming off the mattress. Went to sit out by the pool and the reclining patio chairs are all stretched out and ripped. Would appreciate a morning coffee bar for the price of the stay. Overall decent, but nothing special about this hotel.
Stayed 3 nights in Jan 2024
Response from Janet on Jan 29, 2024
Thank you for your feedback from your visit. We always appreciate hearing from our customers and opportunities to improve.

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Janet on Jan 29, 2024
Thank you Sheree!

8/10 Good

Nathan P, Normal

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Janet on Jan 26, 2024
Thank you for your review. We appreciate your business.

8/10 Good

Wesley

Traveled with partner
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Janet on Jan 23, 2024
Thank you Wesley. We appreciate you being our guest.

4/10 Poor

Van

Traveled with partner
Ice machine on our floor was broken. TV kept pixelating and requested service four times. When tech showed she said it was a network problem, but everything worked in lobby. Faucet leaked at base. Toilet paper falls from holders. Unhappy with our experience
Stayed 7 nights in Jan 2024
Response from Janet on Jan 22, 2024
Dear Van,We are sorry to hear about these maintenance concerns and will follow up with the team to ensure they are fixed. Please accept our apology. This is not typical and hope you will give us another try. Best regards, Janet Hof, General Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in mesa
To start ryan was very friendly. The room was cozy and the tv had bluetooth. Came with actual glasses for my beverages. Room was clean comfortable and worth every penny. I also appreciated the added security on the elevators using room keys to operate.
Stayed 1 night in Jan 2024
Response from Janet on Jan 14, 2024
We are so glad you enjoyed your visit Jay! Thanks for taking the time to submit a review.

10/10 Excellent

William D

Stayed 2 nights in Jan 2024
Response from Janet on Jan 10, 2024
Thank you for your review!

10/10 Excellent

Caitlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here on New Year’s Eve and the hotel was very quiet. It was great. The staff was very friendly and helpful at check in. The bed was very comfortable and the pillows were really nice
Stayed 1 night in Dec 2023
Response from Janet on Jan 10, 2024
Thank you Caitlyn. We are so pleased you enjoyed your New Year’s stay!

10/10 Excellent

JOHNNY

Stayed 1 night in Dec 2023
Response from Janet on Jan 10, 2024
Thank you Johnny.

4/10 Poor

Kenna, Belton

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Janet on Dec 31, 2023
We are sorry to hear of your disappointment. If there is further information to share, we would appreciate to know. Thank you, Janet Hof, General Manager

10/10 Excellent

Seyyed Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the only problem was that the AC fan was too loud.
Stayed 3 nights in Dec 2023
Response from Janet on Dec 29, 2023
Thank you for staying with us. We will check on the noise from the fan. Please accept our apology.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great rates
My husband and I were pleasantly surprised when we arrived at Delta Hotels by Marriott. It is exactly as seen on their website. Looks expensive, new, very clean. And the rates were great, Dec 21. And most importantly for me was comfortable temperature in the room, unlike many hotels we’ve been in where there was no heat. Breakfast isn’t complimentary but it was delicious and well priced. Will definitely be back after our next travels.
Stayed 1 night in Dec 2023
Response from Janet on Dec 28, 2023
Thank you Sonia. We are so glad that you enjoyed your stay!

10/10 Excellent

Ibukunoluwa

Stayed 1 night in Dec 2023
Response from Janet on Jan 18, 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 2 nights in Dec 2023
Response from Janet on Dec 26, 2023
Great! We are so thrilled you enjoyed your visit. Happy New Year!

10/10 Excellent

Sharita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Janet on Dec 26, 2023
Thank you for staying with us! Happy New Year!

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Janet on Dec 25, 2023
Thank you Austin! Come back soon!