Outdoor pool, pool umbrellas, sun loungers
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Reviews of Carmel Inn & Suites

2 out of 5
Carmel Inn & Suites
400 E 1st Street, Thibodaux, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 341 out of 828 reviews" "
Rating 8 - Good. 287 out of 828 reviews" "
Rating 6 - Okay. 99 out of 828 reviews" "
Rating 4 - Poor. 49 out of 828 reviews" "
Rating 2 - Terrible. 52 out of 828 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Albert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was in very poor condition, smelled of mildew, ceiling was falling apart in shower
Stayed 1 night in May 2024

8/10 Good

Constance

Liked: Amenities, property conditions & facilities
The place is good to stay. The breakfast wasn't there. They give baby towels for adult use.
Stayed 3 nights in May 2024

2/10 Terrible

Lois

Disliked: Cleanliness, staff & service, property conditions & facilities
Lights didn’t work tv didn’t work toilet barely flush
Stayed 1 night in May 2024

4/10 Poor

jerry

Disliked: Cleanliness, amenities, property conditions & facilities
The 1st room had an extension cord running from bath to frig. Other outlets did not work. They moved me to another room. I stayed 3 nights..never had bed made up.
Stayed 3 nights in Apr 2024

4/10 Poor

Patrice

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

Carrie

Liked: Staff & service
The room was just ok,not especially that clean. The coffee pot literally exploded! I told the front desk and they said nothing. I had to walk across the street to the store to get coffee in the morning. There were no blankets on the bed just a sheet. I am cold natured so I froze all night.
Stayed 1 night in Apr 2024

2/10 Terrible

JAMIE

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horribly dirty & unsanitary. Dirty & stained bedding, bugs, filthy floor, bathroom door missing knob & broken...I could go on & on. I'd sleep in my car before staying here again!
Stayed 1 night in Mar 2024

2/10 Terrible

Brandy

Disliked: Property conditions & facilities
We did not stay after we checked in! The room was filthy and there were people loitering on the property and smoking marijuana. The bathroom was not usable. We went back to front desk and checked out!! Will never stay there!!
Stayed 1 night in Mar 2024

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and smelly
Stayed 1 night in Mar 2024

10/10 Excellent

Myra

Stayed 3 nights in Mar 2024

8/10 Good

Aaron, New Orleans

Business traveler
Liked: Staff & service
The room itself was fair. The main floor was very dirty, two lights in the room didn't work and it seemed like they were renovating the room at the time. The bathroom floor was unfinished. The in-roon AC unit over the bathroom would blow small black particles (likely parts of the filter) onto the lavatory. These deficiencies aside, my stay was ok for the price I paid.
Stayed 4 nights in Feb 2024

2/10 Terrible

Katian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

jessica

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on the window sill! Over booking problem dirty bathroom no towels
Stayed 4 nights in Feb 2024

2/10 Terrible

Alisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Nirina

Stayed 3 nights in Feb 2024

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like the cleanliness of the hotel and I got a 2 bed room hotel but I had settle for a 1 bed room cause lights didn’t work
Stayed 2 nights in Feb 2024

8/10 Good

Sheila

Liked: Staff & service
It seems like a safe area but it could use a upgrade
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of service of rooms, daily unless requested and then only every other day, and forgotten coffee, every time.
Stayed 15 nights in Jan 2024

8/10 Good

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff showed genuin love and consideration to me. Room was clean and fresh smelling. This trip was one for the book. Big thank you to the young lady at the front desk❤!!!
Stayed 1 night in Jan 2024

2/10 Terrible

Hayley

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was less than pleasant. The coffee maker was full of mold and the lights flickered. There were unpatched holes in the wall. Service at the front desk was super great.
Stayed 1 night in Jan 2024

2/10 Terrible

Scherry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
roach motel
ask for room to be cleaned. they finally came and cleaned it on saturday took dirty towels but did not leave clean ones. definetly will not stay again
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthiest hotel I’ve ever stayed in…
This is, hands down, the filthiest hotel I’ve ever stayed in. And I stay in a LOT of hotels for work. I have NO idea how your rating is so high, it makes me think it is artificially inflated with fake reviews??? If it was not the end of a 700 mile drive and late at night and there were more options, I’d have left.
Stayed 1 night in Jan 2024

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was excellent in all respects. My room however was probably the worst I’ve ever stayed in. Very old, splatters on walls, chipped tile, bathtub so bad I didn’t even use it. Bed was very poorly made (lumpy, wrinkled). I’m not sure if everything was just old and worn out or dirty. Fridge DID work. Lovely exterior of inn and good location but will never stay there again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Whitney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have no idea how this has such good ratings. The room was completely disgusting. There was food under the beds, a chicken bone in the floor, holes in the walls, a sock in the bed, brown smears on the bathroom door, it was so bad. We got a new room, and that one had a huge roach under the bathroom sink. So I requested a full refund and we left. The gal at the front desk was really nice and helpful.
Stayed 3 nights in Dec 2023

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated but convenient
Hotel is very dated. Bed was very uncomfortable and old. Shower is old and patched. Walls have stuff dripping down on them. Price was cheaper than the other hotels.
Stayed 4 nights in Dec 2023

2/10 Terrible

shannon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you play for.
This place is a dump. It was dirty that I slept on top of the covers. Didn't even want to get near that shower. ugh.
Stayed 2 nights in Dec 2023

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
One of the dirtiest hotels I’ve stayed in, including sticky floors, cobwebs on the lampshades and a rusty soap holder in the shower.
Stayed 1 night in Dec 2023

10/10 Excellent

jaime

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Nikki on Dec 12, 2023
Thank you for your very awesome review of our hotel! Safe travels and we hope to see you again!

10/10 Excellent

Katian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Nikki on Dec 12, 2023
Thank you for your very awesome review of our hotel! Safe travels and we hope to see you again!

8/10 Good

Nirina

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Nikki on Dec 12, 2023
Thank you for your very awesome review of our hotel! Safe travels and we hope to see you again!

8/10 Good

Warren

Stayed 1 night in Nov 2023

8/10 Good

Dmitry, Moscow

Traveled with partner
The room which we've got first was with wet pillows without the pillow case. After we complained we've got a good room by the pool.
Stayed 1 night in Nov 2023
Response from Krystie - Guest Services on Nov 15, 2023
Thank you for your review! We appreciate the feedback and we are sorry about that issue you had. We addressed it right away and are so happy you decided to stay with us. We wish you the best and safe travels.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check each room prior to paying
Room 111 should be avoided if possible…not sure about the rest the units?!? Needs a complete makeover including new bedding. We had a service dog with us but no excuse for the filth and needed repairs…so check the room prior to paying as ours was non-refundable!
Stayed 1 night in Nov 2023
Response from Thank you on Nov 10, 2023
We are sorry to hear of these issues after your stay. We would have loved to try and move you to another room of your liking. We are getting housekeeping to go look and check the room for these issues. Thank you for bringing them to my attention.

8/10 Good

Billy

Traveled with family
Place has historical merit but very run - down Needs TLC
Stayed 1 night in Nov 2023
Response from Krystie - Guest Services on Nov 6, 2023
Thank you for your review. We do hope you decide to stay with us once all of our renovations are completed. Thank you and safe travels.

2/10 Terrible

Manuel

Stayed 1 night in Oct 2023
Response from Krystie - Guest Services on Oct 30, 2023
We do apologize for anything we were not made aware of, but are not sure why such a bad review was given when you did not stay at the property. Please let us know if there is anything we can do to make it better. Thank you and safe travels.

8/10 Good

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Krystie - Guest Services on Oct 30, 2023
Thank you for your review! We are so happy to hear you enjoyed your stay & we wish you safe travels!!

10/10 Excellent

Ahime

Stayed 1 night in Oct 2023
Response from Nikki on Nov 12, 2023
Thank you for your very awesome review of our hotel! Safe travels and we hope to see you again!

2/10 Terrible

Deshawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give no stars I would , rude staff
Stayed 1 night in Oct 2023
Response from Krystie - Guest Services on Oct 28, 2023
Thank you for your review.We are sorry you had a bad experience, but when we attempted to address an issue you were having with the air conditioning you refused our help.

6/10 Okay

Ashton

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is in a good area and easy to get to but it needs MAJOR remodeling or cosmetic updates. The pictures online must be heavily photoshopped. Staff was nice and helpful.
Stayed 1 night in Oct 2023
Response from Thank you on Oct 16, 2023
Thank you for your review and for choosing to stay with us. We are an older hotel, opened in 1973. We have had some renovations throughout the years and we agree we could use some more updated renovations. We try to keep our rates fair since we are an older property with lots if history and quaint charm. We hope to see you again soon!

10/10 Excellent

Linda

Traveled with group
Liked: Staff & service, room comfort
Room was not vacuumed and bathroom was not mopped.
Stayed 1 night in Oct 2023
Response from Krystie - Guest Services on Oct 15, 2023
Thank you for your very awesome review of our hotel! We apologize and are sorry to hear about this after your stay. We will be addressing our staff about the cleanliness. With that being said, we do hope you decide to stay with us once all of our renovations are completed. Thank you and safe travels.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Luckily I had Lysol wipes in my car. The room was so dirty and I left it much cleaner than I found it. I didn’t get any sleep due to people yelling outside my room. I paid for two nights but left after one. Nobody at the front desk when I checked out a day early This is not a safe place to stay for someone traveling alone!
Stayed 2 nights in Oct 2023
Response from Krystie - Guest Services on Oct 28, 2023
Thank you for your review.We do apologize If your room was not cleaned correctly we were not aware of that. We wish you would have brought that to our attention so it could have been resolved. The next time you are traveling please let the front desk know of any of these issues, making sure you have the most enjoyable stay. The staff is here to help as much as possible.

8/10 Good

Gwendolyn E

Liked: Amenities
Convenience of location.
Stayed 1 night in Oct 2023
Response from Krystie on Oct 7, 2023
Thank you for your review of our hotel!Safe travels and we hope to see you again!

8/10 Good

Herbert Michael

Liked: Cleanliness, staff & service
Nice quiet facilities. Breakfast adequate. Staff very friendly and accommodating. Older property in need of renovation, but a pleasant stay nonetheless.
Stayed 4 nights in Sep 2023
Response from Thank you, Jaime on Sep 27, 2023
Thank you for your review and choosing to stay with us! We appreciate the feedback and wish you safe travels.

2/10 Terrible

Shawn

Was not allowed to check in. No one is allowed that lives 40 miles or fewer away. Bad policy.
Stayed 1 night in Sep 2023
Response from Krystie - Guest Services on Sep 27, 2023
Thank you for your review. This is incorrect. We do allow people that live with in "30" miles to check in. Yes, we do require an additional 250.00 security deposit if you live within 30 miles of the hotel and you have not stayed here 3 or more times with in the last 3 years. This is because we have had issues that required us to get an additional deposit from locals due to damages or smoking, etc. If you do not want to put the deposit or cannot put the deposit we understand and would be happy to cancel your reservation for you and would even be happy to help you find other accommodations. Thank you and we wish you safe travels.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Read the fine print. They do not allow people to check in that live within 40 miles. The clerk wanted 250 extra to check in.
Response from Jaime on Sep 22, 2023
Thank you for your review. This is incorrect. We do allow people that live with in "30" miles to check in. Yes, we do require an additional 250.00 security deposit if you live within 30 miles of the hotel and you have not stayed here 3 or more times with in the last 3 years. This is because we have had issues that required us to get an additional deposit from locals due to damages or smoking, etc. If you do not want to put the deposit or cannot put the deposit we understand and would be happy to cancel your reservation for you and would even be happy to help you find other accommodations. Thank you and we wish you safe travels.

6/10 Okay

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom not cleaned
The lady at the front desk was very nice. The sleeping area was okay, but the bathroom had not been properly cleaned. Shower and toliet was dirty. Walls thin, neighbor was loud. It’s an old place that needs some renovations.
Stayed 1 night in Sep 2023
Response from Krystie - Guest Services on Sep 16, 2023
Thank you for your review of our hotel! We do apologize for not being able to address this while you were in house. It was not brought to our attention. We would have liked to resolve the issue. With that being said, we do hope you decide to stay with us once all of our renovations are completed. Safe travels and we hope to see you again!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They wanted a $250 deposit, which I wasn’t aware of till I got there, on rough times so I didn’t have it atm , had to go elsewhere, so much for a good nights rest , after a hard days wok
Stayed 1 night in Sep 2023
Response from Thank you on Sep 15, 2023
We sent the local deposit information to you before you arrived. We try to let everyone know that ASAP. The deposit is only for guest that live within 30 miles of the hotel. We only enforce this to protect our property. If no one smokes in the room or nothing is damaged then the 250 is returned. Once the guest stays here 3 times we no longer require the deposit. If any one chooses not to put the deposit we understand and its no hard feelings but since you did not stay how was your experience terrible? We are just following our rules. Thank you and safe travels.

6/10 Okay

Judith

Stayed 1 night in Sep 2023
Response from Krystie - Guest Services on Sep 12, 2023
Thank you for your review and for choosing to stay with us. We appreciate all feedback and wish you safe travels!

10/10 Excellent

Candace, Kenner

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the history and that we were able to walk to different restaurants. The staff were wonderful. Although the property is older it was very clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Krystie - Guest Services on Sep 5, 2023
Thank you for your awesome review of our hotel! We are so happy to hear you enjoyed your stay! We do hope you decide to stay with us once all of our renovations are completed. Safe travels and we hope to see you again!