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Reviews of Hotel Estelar Altamira

3.5 out of 5
Hotel Estelar Altamira
Carrera 1 45-50, Ibagué, Tolima

Reviews

8.6

Excellent

Rating 10 - Excellent. 273 out of 528 reviews" "
Rating 8 - Good. 174 out of 528 reviews" "
Rating 6 - Okay. 45 out of 528 reviews" "
Rating 4 - Poor. 20 out of 528 reviews" "
Rating 2 - Terrible. 16 out of 528 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arnulfo excellent service and amazing place
Stayed 2 nights in Apr 2024

10/10 Excellent

martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Martha on Mar 19, 2024
Estimada Sra. Martha, Agradecemos por tomarte el tiempo necesario para compartir tu experiencia con la comunidad y con nosotros, apreciamos que nos hayas calificado con 5 puntos donde evidenciamos que disfrutaste de todos nuestros servicios. Esperamos tener el gusto de servirte nuevamente en un futuro cercano.Saludos cordiales,Andrea ArbGerente General

4/10 Poor

MARIA

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from María on Feb 17, 2024
Estimada Sra. María,Gracias por tomarte el tiempo necesario para compartir tu experiencia con nosotros, siempre es un gusto que nuestros huéspedes participen en el mejoramiento continuo de nuestros estándares de calidad. Nos hemos puesto en contacto contigo para conocer a detalle tu experiencia en nuestras instalaciones. Esperamos tener el gusto de servirte nuevamente en un futuro cercano.Saludos cordiales, Andrea ArbGerente General

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from L on Feb 17, 2024
Estimado cliente,Queremos agradecerle por tomarse el tiempo necesario para compartir su experiencia con la comunidad y con nosotros, nos alegra saber que el personal le proporcionó un excelente servicio y que disfrutó de los servicios de nuestras instalaciones. Esperamos tener el gusto de recibirlo nuevamente en un futuro cercano.Saludos especiales,Andrea ArbGerente General

6/10 Okay

Carolina

Business traveler
Liked: Cleanliness, staff & service
Buena tienen que mejorar los aires acondicionados
Stayed 6 nights in Jan 2024
Response from Carolina on Jan 26, 2024
Estimada Sra. Carolina,Gracias por tomarse el tiempo necesario para compartir su experiencia con nosotros. Siempre es un gusto que nuestros huéspedes participen en el mejoramiento continuo de nuestros estándares de calidad, lamentamos profundamente las inconsistencias presentadas durante su reciente visita y le informamos que hemos tomado las acciones necesarias con el área correspondiente para garantizar que estas situaciones se repitan en el futuro. Agradecemos sinceramente su comprensión, su preferencia y lealtad con nosotros, esperamos tener el gusto de recibirla nuevamente en un futuro cercano.Saludos cordiales,Andrea ArbGerente General

10/10 Excellent

OSCAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 18 nights in Dec 2023
Response from oscar on Jan 16, 2024
Estimado Sr. Oscar,Queremos agradecerle por tomarse el tiempo necesario para compartir su experiencia con nosotros. Valoramos profundamente que nos haya calificado de forma excelente en el que identificamos haber logrado superar sus expectativas. Esperamos tenerlo nuevamente con nosotros junto a su familia en un futuro cercano.Saludos especiales,Andrea ArbGerente General

10/10 Excellent

Fernando Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Fernando on Jan 11, 2024
Estimado Sr. Fernando,Gracias por tomarte el tiempo necesario para compartir tu experiencia con nosotros, valoramos que nos hayas calificado con un 10, lo he compartido con el equipo y se alegran de saber que su trabajo da buenos resultados. Esperamos tenerte nuevamente con nosotros en un futuro cercano.Saludos cordiales,Andrea ArbGerente General

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Beautiful view!
Stayed 4 nights in Oct 2023
Response from John on Nov 4, 2023
Estimado John,Nos sentimos muy felices y orgullosos al recibir tu comentario positivo, nos alegra saber que disfrutaste de una hermosa vista y de un ambiente tranquilo y campestre. Agradecemos por compartirnos tu experiencia y esperamos tener el gusto de seguir siendo tus anfitriones en tus próximos viajes. Gracias por preferirnos y recuerda que estaremos esperando tu pronto regreso.Saludos,Andrea ArbGerente General

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay with family.
Stayed 5 nights in Aug 2023
Response from Hotel ESTELAR Altamira on Sep 5, 2023
Dear SamuelWe love to know that you enjoyed our hotel and that your family enjoyed our facilities, we hope to have you with us again in the near future. Kind regards Andrea Arb General Manager

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, si piensas quedarte por muchos días.
Stayed 4 nights in Aug 2023
Response from Hotel ESTELAR Altamira on Sep 5, 2023
Estimado Samuel Agradecemos el tiempo que tomaste para compartirnos tu comentario, nos encanta saber que disfrutaste de nuestros servicios y que cumplimos con tus expectativas. Saludos cordialesAndrea Arb Gerente General.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

sandra, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service. Great overall experience.
Stayed 4 nights in Aug 2023
Response from Hotel ESTELAR Altamira on Aug 29, 2023
Dear Guest, we are delighted to know that we meet your expectations, we look forward to seeing you in the near future. We thank you for sharing your comment with us and other travellers.Kind regards Andrea Arb General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel, un oasis en la ciudad. Muy buena predisposición de sus empleados. Todos muy atentos.
Stayed 2 nights in Aug 2023
Response from Hotel ESTELAR Altamira on Aug 25, 2023
Estimada MariaNos encanta saber que disfrutaste de nuestras instalaciones y que nuestro equipo cumplió con tus expectativas, esperamos tenerte nuevamente con nosotros, siempre es un gusto atenderte. Saludos cordiales Andrea Arb Gerente General.

10/10 Excellent

CELIAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service!!
Stayed 2 nights in Aug 2023
Response from Hotel ESTELAR Altamira on Aug 30, 2023
Dear guest, we are happy to know that you enjoyed our facilities and that our team offered a service in accordance with our quality policies. We hope to have you with us again.Kind regards Andrea Arb General Manager

10/10 Excellent

Madeline

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
This property is beautiful and all the staff is so nice and helpful and they’re always striving to do their best. The room was nice and it was perfect for me and my family, we all slept comfortably and the view was unbeatable. Absolutely breath taking. There were so many activities for everyone in the family. Had a wonderful time. I definitely recommend it to everyone
Stayed 3 nights in Jul 2023
Response from Hotel Estelar Altamira on Jul 14, 2023
Dear Guest, We appreciate your comments!Thank you very much for sharing your experience with us, we are glad to know that you had a great stay!We will be waiting for your next visit soon.Regards,Andrea ArbGeneral Manager

8/10 Good

TASADDUQ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but decent place to stay.
Pricey, but decent place. Staff at the reception were all very young kids, inexperienced and giggly, making fun of my lack of Spanish skills. We had a triple room for 2 adults + Child but they made us pay 14000 cop for the child. I thought the booking should have had it and I thought that was unfair. Tacky extra bed given. Great pool. Strange that there was no coffee maker in the room or complimentary coffee at the reception.
Stayed 1 night in Jul 2023
Response from Hotel Estelar Altamira on Jul 14, 2023
Dear Guest,Thank you for taking the time to share your experience with us and other travelers. We apollogize for the inconvenience that this misunderstood may caused, our main goal is to offer great experiences to our guests and visitors. We have taken necessary steps to manage this situation and we value your kind feedback.Thank you very much for your review and we will be waiting for your next visit soon.Regards, Andrea ArbGeneral Manager

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff service was really good! Also the location is beautiful. I LOVE TO SEE THE MOUNTAINS.
Stayed 1 night in Jul 2023
Response from Hotel Estelar Altamira on Jul 14, 2023
Dear Guest, We are glad to know that you enjoyed your stay at our property and we hope to have you here again in the near future.Kind regards,Andrea ArbGeneral Manager

10/10 Excellent

DANIEL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly, always asking if we needed anything they looked as if they were really happy on their work.
Stayed 1 night in Jun 2023
Response from Hotel ESTELAR Altamira on Jun 25, 2023
Receive a cordial greeting, dear guest, we thank you for your participation and for the score awarded. We are delighted to know that our team let you know how pleased we are to receive and serve you.We wait for you in a next opportunity.Kind regards,Andrea Arb JimenezGeneral managerHotel Estelar Altamira

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable furniture, attentive staff, safe, beautiful garden, well maintained pool.
Stayed 3 nights in Jun 2023
Response from Hotel ESTELAR Altamira on Jun 25, 2023
Cordial greetings, dear guest, we sincerely thank you for the score awarded, we are delighted to know that you enjoy the wet area, facilities and our service.Kind regards.Andrea Arb JimenezGeneral managerHotel Estelar Altamira

10/10 Excellent

CARLOS, miami

Stayed 1 night in Jun 2023
Response from Hotel ESTELAR Altamira on Jul 14, 2023
Estimado huésped, agradecemos el tiempo tomado para darnos a conocer su experiencia con nosotros y por la puntuación otorgada. Saludos cordiales Andrea Arb Gerente General.

10/10 Excellent

Goran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect position and very nice hotel staff
Stayed 5 nights in Apr 2023
Response from Gerente General on May 23, 2023
Dear Guest, We are glad to know that you enjoyed your stay at our property, thank you very much for your feedback and we will be waiting for your next visit soon.Kind Regards, Andrea Arb

2/10 Terrible

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With my family we frequent the Estelar Hotels in Colombia in our travels, we had previously booked via Expedia chat for the Christmas event in the city of Ibague Hotel Estelar Altamira, when we arrived at the hotel to check in they confirmed that we did not have our reservations available. It is a pity, they looked for responsible everywhere but no solution, finally we were left without the meeting and with Christmas in our rooms. Surely we will not choose this option for our trips again. Thanks to Estelar Hotels for making our Christmas unforgettable.
Response from Sr. Diego on Jan 10, 2023
Cordial saludo Sr. Diego, Le agradecemos por tomarse el tiempo necesario para compartir su experiencia con nosotros, siempre es un gusto el que nuestros huéspedes participen en el mejoramiento continuo.Nuestra fiesta de Navidad y San Silvestre es abierta al público por lo cual no viene incluida en el hospedaje y son reservas diferentes. Lo esperamos en una próxima oportunidad.

8/10 Good

Cesar

10/10 Excellent

Rafael

Stayed 1 night in Nov 2022
Response from Sr. Rafael on Jan 10, 2023
Cordial saludo Sr. Rafael, le agradecemos sinceramente su valiosa participación en nuestra encuesta de satisfacción, para nosotros es muy importante contar con su retroalimentación en el servicio, dado que esto nos permite seguir nuestro mejoramiento continuo. Lo esperamos en una próxima oportunidad. Saludos cordiales.Andrea Arb Jiménez Gerente General Hotel Estelar Altamira

10/10 Excellent

Samira

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The hotel was cleaned. Breakfast was delicious. We will highly recommend it.
Stayed 4 nights in Oct 2022
Response from General Manager. on Oct 17, 2022
Good afternoon Mrs. Samira.Thank you for taking the time to answer our quality survey, your opinion and comments are very valuable to us.We invite you to choose us again next time you visit the city. Best regards.Andrea Arb Jimenez. General Manager. Estelar Altamira Hotel.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso hotel con excelente comida y sevicio
Stayed 1 night in Oct 2022
Response from General Manager. on Oct 10, 2022
Cordial saludo estimado huésped, le agradecemos por tomarse el tiempo necesario para compartir su experiencia con nosotros, nos encanta saber que disfruto de nuestra variedad gastronómica y disfruto de su estadía en nuestras instalaciones.La invitamos a continuar confiando en nuestros servicios.Saludos cordiales. Andrea Arb Jiménez.Gerente General.Hotel Estelar Altamira.

10/10 Excellent

sandra, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really nice. Staff super professional and welcoming
Stayed 3 nights in Sep 2022
Response from General Manager. on Oct 10, 2022
Good afternoon Mrs. Sandra.Thank you for taking the time to answer our quality survey, your opinion and comments are very valuable to us.We invite you to choose us again next time you visit the city. Best regards.Andrea Arb Jimenez. General Manager. Estelar Altamira Hotel.

10/10 Excellent

Mrs. Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views, fantastic swimming pool and very nice staff. Breakfast food was exciting and fresh.
Stayed 1 night in Aug 2022
Response from General Manager. on Sep 5, 2022
Cordial greetings Mrs. Sandra, thank you for your valuable participation in our satisfaction survey, for us it is very important to have your feedback.We hope you will visit us again early.Best regards.Andrea Arb Jimenez. General Manager. Estelar Altamira Hotel.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and public areas much nicer than rooms. Although the room was comfortable, it could use an upgrade like the main floor.
Stayed 2 nights in May 2022
Response from General Manager. on Jun 16, 2022
Cordial greetings Mrs. Nancy, thank you for your valuable participation in our satisfaction survey, for us it is very important to have your feedback. We hope you will visit us again early. Best regards. Andrea Arb Jimenez. General Manager. Estelar Altamira Hotel.

10/10 Excellent

ALEXANDER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

CARLOS

Stayed 1 night in Apr 2022
Response from Andrea Arb Jiménez on Apr 15, 2022
Buenas tardes, Señor Carlos, Un gusto saludarle en nombre de quienes conformamos el Hotel Estelar Altamira. Nos complace mucho que su mas reciente estancia en nuestro hotel haya sido placentera, esto nos compromete a seguir en el camino trazado de satisfacción hacia nuestros huéspedes. Esperamos seguir contando con su preferencia en sus próximas visitas a nuestra ciudad. Cordialmente, Andrea Arb Jiménez Gerente General Hotel Estelar Altamira

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería siempre!!!
Este hotel fue espectacular. El servicio desde que llegamos fue muy bueno, profesional y todo el personal muy amable. El cuarto muy limpio, buenas opciones en el restaurante, buena conexión a wifi y muchas opciones de entretenimiento en el hotel. El hotel tiene la opción de shuttle desde y hacia el aeropuerto contratando al señor Marco que fue espectacular!!!! Me alegro que cuenten con trabajadores así
Stayed 4 nights in Mar 2022
Response from ANDREA ARB JIMÉNEZ on Mar 19, 2022
Buenas tardes, Señora Laura, reciba un cordial saludo de todo el equipo del Hotel ESTELAR Altamira. Gracias por tomar el tiempo necesario para compartir su experiencia con nosotros. Nos complace mucho saber que su más reciente estancia con nosotros fue placentera, esto refuerza nuestro compromiso con nuestros huéspedes y nos indica que estamos en el camino correcto. Esperamos seguir contando con su preferencia en su próxima visita a nuestra ciudad. Saludos cordiales, Andrea Arb Jiménez Gerente General Hotel Estelar Altamira

10/10 Excellent

Constanza

Stayed 1 night in Feb 2022
Response from Andrea Arb. Jiménez on Mar 3, 2022
Buenas tardes, Señora Constanza, reciba un cordial saludo de todo el equipo del Hotel ESTELAR Altamira. Muchas gracias por su calificación otorgada, esperamos seguir contando con su preferencia en sus próximas visitas a nuestra ciudad. Saludos cordiales, Andrea Arb Jiménez Gerente General Hotel Estelar Altamira

6/10 Okay

PAOLA, Rahway

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the pool. I disliked the slow service. The drain in the shower was slow which caused the bathroom floor to get flooded and they would take forever to come dry and mop the floor. They didn’t leave extra towels for us to use and dry the floor or floor mats. Our room was made every day but we ran out of toilet paper twice before they didn’t leave any. I didn’t like the fact that we couldn’t sleep because next to us there was a crying/screaming toddler all night long. Also a barking/howling dog all throughout the hotel that the owners had on a leash and was a sassy bratty thing that didn’t let us enjoy breakfast or the pool the first 3 days. I know this is beyond the control of hotel management but they should try to accommodate people with kids and dogs together with guest with similar needs and not close to people without infants and pets. Lots of pets in this hotel. I have a dog and love dogs but I’m considerate of other guests therefore don’t travel with my dog. Overall servers and staff were very polite and tried their best but the service needs a lot of improvement. Housekeeping is not available after 10. Our first night my daughter got sick and vomited 4 times throughout the night. Housekeeping never came. I had to suck it up until morning and at 7 am, I called and half hour later no none was coming, I needed the bathroom bad. I had to go down to the lobby in my pjs without brushing my teeth to tell them to send someone ASAP, not a good experience.
Stayed 7 nights in Dec 2021
Response from ANDREA ARB JIMÉNEZ on Jan 4, 2022
Good afternoon, Mrs Paola. receive a warm greeting on behalf of all the Hotel ESTELAR Altamira staff. First of all, we thank you for the information you have given us, about the situations presented during your stay. We sincerely apologize for the inconveniences caused, and at the same time we are taking measures necessaries to ensure that similar incidents do not happen again, and we trust that you will continue to be one of our best guests. Please accept these apologies and our thanks for your patience and tolerance. We hope you have you here again soon. Regards Andrea Arb. Jiménez General Manager Hotel ESTELAR Altamira

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Andrea Arb Jiménez on Dec 30, 2021
Buenas tardes, Señor Antonio, reciba un cordial saludo de todo el equipo del Hotel ESTELAR Altamira. Muchas gracias por su calificación de cinco estrellas, esto nos ayuda a motivarnos y a brindar el servicio que huéspedes como usted merecen. Esperamos atenderlo nuevamente en nuestro hotel para brindarle una experiencia memorable. Saludos cordiales, Andrea Arb Jiménez Gerente General Hotel Estelar Altamira

10/10 Excellent

sandra, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is outstanding. Pool, Breakfast buffet, Dinner menu, bar, this is a one of a kind hotel.
Stayed 9 nights in Nov 2021
Response from Gerente General on Nov 25, 2021
Dear Guest, receive a cordial greeting. Thank you for taking the time to tell us about your stay in our hotel. We appreciate your comments. Should you decide to visit our city in a near future, please let us know and we will be pleased to receive you again. Best regards ANDREA E. ARB J. General Manager ESTELAR Altamira Hotel

2/10 Terrible

Gus

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place..stayed here a couple of months ago because of the pool and the setting. The service is sub par...the rooms need complete remodeling...staff is slow and lazy..the administration is terrible. The building is real old. Air conditioning units are broken....its not worth giving it a try...its just terrible.
Stayed 1 night in Nov 2021
Response from Gerente General on Nov 19, 2021
Dear Mr. Gus. Receive a cordial greeting. We appreciate and value your comments and observations, they allow us to make the necessary adjustments in order to offer the best service which has characterized us. Immediately we have escalated his recommendation to the maintenance area in order to take the necessary corrections, for now we are already in a process of remodeling the rooms and the other hotel facilities. We apologize for the inconvenience caused during your stay. We hope you give us the opportunity to have you back at our hotel and allow us to demonstrate our ESTELLAR service. Cordially; Andrea Arb Jiménez General Manager Hotel ESTELAR Altamira

4/10 Poor

Mateo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos quisieron cobrar extra por el desayuno de los niños ($14.000 cop por cada uno), cuando reservamos decia que el desayuno era oara los 4 huespedes! Sean claros con la información
Stayed 1 night in Nov 2021
Response from Gerente General on Nov 19, 2021
Apreciado Sr. Mateo. Reciba un cordial saludo, Agradecemos y valoramos sus comentarios y observaciones, estas nos permiten hacer los ajustes necesarios con el fin de ofrecer el mejor servicio el cual nos ha caracterizado. De inmediato hemos escalado su recomendación al área de reservas y canales electrónicos, con el fin de tomar los correctivos a que haya lugar y evitar que situaciones como estas se presenten nuevamente. Presentamos excusas por los inconvenientes causados durante su estadía. Esperamos nos dé la oportunidad de tenerlo de regreso en nuestro Hotel. Cordialmente; Andrea Arb Jiménez Gerente General Hotel ESTELAR Altamira

8/10 Good

SANTIAGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

brandon, Plymouth

Traveled with family
Disliked: Staff & service
We brought our nieces 12 and 17 with documentation we could have them legally with us. We invited the 17 year olds long time 18 year old boyfriend. However, the hotel called the police stating we were doing something inappropriate with minors. This led to a few hours of stress and explanations with management and the police. We were accused of committing crimes after we discussed leaving to go to another hotel. The management is very rude and incompetent. I will be contacting my attorney about being harassed for having a family vacation at a secure hotel.
Stayed 1 night in Oct 2021

10/10 Excellent

CAMILO ANDRES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien. Inicialmente me cobraron el desayuno de mis hijos, que estaba incluido, pero al final se hizo el ajuste.
Stayed 1 night in Sep 2021
Response from Gerente General on Oct 4, 2021
Estimado Sr. Camilo Andres. Reciba un cordial saludo. Agradecemos el tiempo que se tomo para darnos a conocer su opinión, está nos permite identificar oportunidades de mejora para realizar los correctivos necesarios. De inmediato hemos escalado su recomendación a las áreas encargadas con el fin de tomar los correctivos a que haya lugar. Presentamos excusas por los inconvenientes causados durante su estadía. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente Andrea Arb Jimenez Gerente General Hotel ESTELAR Altamira

2/10 Terrible

Jose

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The reception staff was awful...when We checked in We were asked to prove payment of the reservation by showing a copy of my checking account payment showing that the payment cleared my account. We felt untrusted and not very welcome.
Stayed 2 nights in Sep 2021
Response from Gerente General on Sep 15, 2021
Dear Jose, receive a cordial greeting. + Thank you for taking the time to tell us about your stay at our hotel. We welcome your feedback and have be working to improve the process and system. We apologize for the inconvenience caused during your stay. We hope to have you back at our hotel in the next opportunity. Sincerely ANDREA E. ARB J. General Manager - Hotel ESTELAR Altamira

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos son suprema mente cordiales y estoy súper agradecida
Stayed 1 night in Aug 2021
Response from Gerente General on Aug 19, 2021
Apreciado Huésped. Es muy grato leer comentarios tan positivos como el suyo, nos complace saber que hemos cumplido con sus expectativas y nos comprometen a seguir trabajando. Esperamos nos dé la oportunidad de tenerlo de nuevo en nuestro hotel. Saludos cordiales, Andrea Arb Jimenez Gerente General Hotel ESTELAR Altamira

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

6/10 Okay

Leonardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only able to stay one night when driving from Bogota to Cali, but we would have extended our stay if time had permitted. The hotel is close to the highway, but set far enough off the main road to feel secluded. The staff were very attentive, the rooms were clean and comfortable, and the property was well maintained. Amenities include a large pool, a beautiful landscape, and exotic birds. Breakfast was included with our stay and was excellent. We plan to stay another night on our return trip.
Stayed 1 night in Mar 2021
Response from Gerente General on Mar 23, 2021
Dear Guest, receive a cordial greeting. Thank you for taking the time to tell us about your stay in our hotel. We appreciate your comments about our services and staff. Should you decide to visit our city in a near future, please let us know and we will be pleased to receive you again. Best regards ANDREA E. ARB J. General Manager – ESTELAR Altamira Hotel

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful open areas with outstanding service. Food service top notch, really good! My only observation is that the building, inside and outside is due for painting.
Stayed 5 nights in Mar 2021
Response from Gerente General on Mar 23, 2021
Dear Guest, Receive a cordial greeting. Thank you for taking the time to tell us about your stay in our hotel. We appreciate your comments. Should you decide to visit our city in a near future, please let us know and we will be pleased to receive you again. Best regards ANDREA E. ARB J. General Manager ESTELAR Altamira Hotel