Dear Yolanda,  Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that the bathroom condition did not meet your expectations. Please know that we take your feedback seriously, and immediate steps are being taken to address and rectify these issues to ensure a clean and well-maintained environment for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this matter to our attention, and we look forward to welcoming you back for a better stay.Sincerely,Hotel Management

Dear Jessica, Thank you for being our guest and for taking the time to review your stay. We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand the frustration caused by the ongoing renovations, the cleanliness issues, and the inconvenience with the sofa bed and the bedding. Your feedback regarding the dust and limited breakfast options is concerning, and we will address these issues to ensure a more comfortable and enjoyable experience for our guests. Additionally, we are working diligently to improve our amenities and services, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management

Dear Concepcion, We're truly sorry about your disappointing experience. Maintaining cleanliness and comfort is essential; we failed to meet those standards during your stay. Your feedback is invaluable, and we'll address these issues with our housekeeping team to ensure immediate improvements. Please accept our sincere apologies for the inconvenience you endured. We're committed to providing a superior guest experience and hope you'll give us another opportunity to exceed your expectations in the future. Your satisfaction is our top priority.Sincerely,Hotel Management

Dear Ally, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Kaytlyn, We sincerely apologize for the discomfort you experienced during your recent stay. While we are glad to hear that our staff provided friendly and helpful service, we regret any inconvenience caused by the condition of the property. Your feedback regarding cleanliness and maintenance issues is concerning and will be addressed with urgency to ensure improvements are made. We understand your decision to leave, and we apologize for falling short of your expectations. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Shane, Thank you very much for sharing your valuable feedback. We are dedicated to exceptional hospitality and apologize for not meeting your expectations. As we consistently strive to enhance our property, your feedback holds great value. Your input enables us to implement significant changes to better cater to our guests' requirements and elevate our services for all. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hotel Management

Dear Donnell, Thank you for sharing your recent stay with us. We sincerely apologize for the discomfort you experienced due to the cleanliness and odor issues and regret that we did not meet your expectations with the upkeep of the property. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made and that everything is running smoothly and functionally. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Maranda, Thank you for taking the time to share your dissatisfaction. It wasn't very pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper measures as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Adeline, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jomitra, We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is invaluable, as we always want to know how we can enhance our guest experience. We will share your observations with our housekeeping team to ensure our thorough cleaning standards are met. On a brighter note, we are pleased you recognized our devoted staff members. It was a pleasure having you as our guest, and we hope to welcome you back for a much-improved stay in the future. Sincerely,Hotel Management

Dear KAMILLE, Please accept our sincere apologies for the distressing situation you encountered. We understand how frustrating it might have been to face such a predicament. We're genuinely sorry for any inconvenience caused and even more so for the demeanor of our staff. Please know we do not take this lightly, and we will evaluate your concerns with our team to uphold our service standards and prevent such matters from repeating. We are wholly committed to regaining your trust in our hotel, and we hope you will allow us a chance to welcome you back in the future.Sincerely,Hotel Management

Dear Brenda, Thank you for choosing us. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve .Sincerely, Hotel Management

Dear dequan, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Management

Dear Laurie, We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear stanley, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Also, we are sorry our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Sabrina, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please connect the front desk for further assistance. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Donald, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay. Your background does not reflect our usual standards, and we appreciate your understanding. Rest assured, we are addressing the issues raised to prevent such occurrences in the future. Your comfort is our priority, and we regret any inconvenience caused. If there's anything more you would like to share or discuss, please feel free to reach out directly. We hope to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Stanley, Thank you for taking the time to share your feedback regarding your recent stay. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we are sorry that you had a less-than-satisfactory experience and apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal guest and would appreciate the opportunity to make it right and provide you with the exceptional hospitality that you deserve and have come to expect from our brand.Sincerely,Hotel Management

Dear Riley, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our property's cleanliness and the banging on residents' doors, which caused a disturbance. We value your input and will take the necessary steps to address such issues promptly and effectively. Thank you for bringing this to our attention. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and understanding and hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Todd, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to provide us with your valuable feedback. We apologize for your room not being ready upon your arrival and for any frustration and inconvenience this caused. Please be assured that we take this matter seriously and will take all necessary steps to ensure that such incidents do not occur in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Saurabh, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Our goal is to ensure that all our guests can enjoy our complimentary amenities, and we can assure you that we will investigate why your experience was not what we typically provide. Thank you for staying with us during your visit, and we hope to host you again.Sincerely,Hotel Management

Dear Zion, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to provide us with your feedback. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we are sorry that this was not your experience. We will share your notes appropriately with our team. We are also sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team is working on getting our operations back to normal. We regret this happened while you were here. Thank you once again for your valuable comments; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Lisa, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. Also, we regret that the room type you requested was not available. While we do our best to accommodate requests, availability depends on occupancy. Your feedback is important to us, and we will review the matter and take the necessary steps to ensure that such issues do not arise in the future. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Thank you for your feedback. I will share with hotel staff.

Dear John, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

Dear Tyrese, Thank you for taking the time to provide us with your valuable feedback. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We take these matters seriously and have taken immediate steps to address the issue. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management

Thank You for your great feedback. I will share with the hotel staff.

Hello Benjamin.I am very sorry for the experience you had at our hotel. We never want any guest to feel unwelcome or unsafe at our hotel. I have reviewed your photos and spoke with my team to remind them of brand standards. I wish this was brought to our attention while you were here for your 3 day stay. However, i have compensated one night for you and you should expect it back to your account in 5-7 business days. We hope that you will give us another chance to earn your business in the future.

Dear Leslie, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for our staff are appreciated and shared with the team for encouragement. We look forward to welcoming you back! Sincerely,Hotel Management

Dear Jamie, We want to thank you for staying with us. We are glad you were pleased with your room, mainly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Good Morning,I am sorry to hear about your stay. I understand how this can be an inconvenience to you. I tried to find a reservation with your name, but nothing is showing up. If at all possible, can you please provide the room number or name in witch the reservation was under?Thank You.

Dear Lisa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management