Ratings based on 387 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
80% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from chicago

Stay away

Posted Jul 30, 2015
No pillows and when I asked for one was told there were none available .... Staff was nonexistent and if you found someone to assist they were disrespectful .... rude ...indifferent .... STAY AWAY!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

In for Race

Posted Jul 29, 2015
Pros: The rates were good
Cons: I was disappointed with the breakfast options,, Corporate decisions to cut back on perishables is sad, very limited fruit, no cereals & only coffee
Location: Went to the Brickyard 400 & the location allowed for easy access to all of area
Overall it was average. Nothing special nothing bad.
4 out of 5
Recommended
for Everyone
by A verified traveler

OK to pleasing stay.

Posted Jul 29, 2015
TV remote didn't worr.The doors were hard to open or shut.Otherwise the stay was uneventful and fairly pleasing.
2 out of 5
by A verified traveler from Texas

Just a place to sleep for a couple hours

Posted Jul 28, 2015
Pros: When we called to tell the front desk we would be arriving late, they were very nice on the phone. The hotel was very secluded from traffic.
Cons: The staff should have a better greeting for guests arriving at the hotel, especially late in the evening. The rooms need to be updated.
Location: We did not do anything nearby, we left early the next morning for our final destination.
The picture online is nothing like what the hotel actually looks. Maybe it was a stock picture however it should say that online. My son and I were coming through and wanted a place to sleep and relax after 15 hrs in a vehicle. The room stunk, the bathroom was not clean and the mirrors had junk on it from the last guest, who knows when it was actually cleaned. I asked for a higher floor and we were placed on the ground floor. The breakfast was muffins, apples and oranges and small cups for coffee. There was not an office area and the fixtures in the room were very old. There was little space between the beds and the walls, one of the beds was pushed up against the wall with the outlet to charge anything behind the mattress. This was definitely not worth what we paid for.
4 out of 5
Recommended
for Families
by A verified traveler from Louisville,ky

Indianapolis Family Reunion Stay

Posted Jul 27, 2015
Pros: The convenience of having a refrigerator, stove, and microwave was a bonus.
Cons: The microwave should be a larger unit.
Location: The Eagle Creek Park was beautiful. The lake provided swimming for the children and a shelter to protect everyone from the heat and bad weather.
The Extended Stay America hotel was a first time experience and a pleasant surprise. The hotel receptionist printed directions to Eagle Creek Park and was professional in providing additional information. Although the p.m.front desk clerk was not available with sheets, blankets for the sofa bed, the second shift clerk brought materials to us. The refrigerator was handy, as we had brought leftover food from the Reunion.The stove was in working order and the microwave was also. I would have preferred a much larger microwave to use and one that was more to eye level. The water pressure was not sufficient; the water was lukewarm. The air conditioner was cold and never failed to keep everyone comfortable. The sofa was placed away from the two double beds, which allowed for private conversations while other family members slept. The chair recliner was positioned in front of the television. Because the television was placed in said position, it did not allow television viewing while in bed.The lever of the chair recliner was in release position upon entering the room, but we were not able to push it back to regular position.The breakfast was sufficient, though I was expecting more fruit selections.
2 out of 5
by A verified traveler from Pleasant Prairie ,wi

Close to Speedway

Posted Jul 27, 2015
Cons: Clean and repair everything that's Rouen
Dirty in disrepair and staff seemed to not care because it was booked thru Expedia
2 out of 5
by A verified traveler from Seattle, WA

Seems like they are trying to cut costs

Posted Jul 24, 2015
Pros: The staff were good.
Cons: For me personally, reliable Wi-Fi would have been a big improvement. I was able to cook meals (including b-fast), and generally get by.
Location: Some restaurants nearby. Grocery shopping was not too far if you have a car. Pretty much everything in Indianapolis is within 20-30 minutes w/a car.
This place seems like they are trying to cut costs. If you are looking for an inexpensive place to spend a couple nights and don't need much in the way of amenities, this might work for you. Otherwise I recommend looking elsewhere. Specifically: 1. No airport shuttle, despite someone telling my HR person who booked it that they did. 2. Maid service is only offered after your eighth day/night. If you want clean linens bring them to the front desk for replacements. 3. Kitchen stuff (plates, cups, silverware, cooking utensils, toaster, etc.) are not in the rooms. You have to ask at the front-desk for them. They say this is for sanitary purposes, and I can understand how that can be, but other hotels just wash everything, regardless of if it seems used, between guests. 4. The "Grab and Go Breakfast", was just coffee, tea, and a small rack of granola/breakfast bars. 5. The Wi-Fi (provided by InnFlux) was crappy. I spent over an hour on the phone with their tech support but was never able to get a reliable enough connection to do things like check my email or VPN back to my office). However, the staff were polite and friendly and did the best the could to work within these constraints.
1 out of 5
by A verified traveler

Flea Bag

Posted Jul 24, 2015
Really bad bites on our bodies while sleeping. We are shocked!
3 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis, In

Limited transportation to downtown area.

Posted Jul 23, 2015
My experience in Indy was ok. Due not having a rental, I was limited in places to tour, eat and shopping. However, I enjoyed my convention during my stay.
2 out of 5
by A verified traveler from St. Paul, MN

Front desk staff need retraining - beware

Posted Jul 18, 2015
Pros: The room itself was a little worn, but very comfortable.
Cons: Retrain the front desk staff so that they abide by the company policy of guest safety being paramount.
The front desk staff were a disaster. Instead of checking me in, they tried to make a photocopy of my credit card and write down the CVC number. When I objected and told them that I refused to let them have it because it's a security risk, they suggested I was being unreasonable, said that any time I tried to check in after 11 PM (it was 6:30 PM!) that this would happen, and then huffily checked me in properly. Then the woman working there announced my room number to the entire lobby of at least 5 other people waiting. When I informed her that as a woman travelling alone, this action put my safety at risk, and would she please change my room and not announce the number to the lobby, she informed me that the entire hotel was full and no, she would not do this. I again objected, pointing out that there were at least 3 keys with room numbers sitting on the desk that she could simply swap my room out with, and she again refused, saying that those keys were for the other people waiting behind me. All in all, it was a disastrous check-in, where my safety was put at risk and where I was made to feel not as a welcome guest, but as an imposition and a difficult, unwelcome guest.