Exterior
Check availability

Reviews of Ibis Styles Invercargill

3 out of 5
Ibis Styles Invercargill
15 Tay Street, Invercargill

Reviews

7.8

Good

Rating 10 - Excellent. 276 out of 922 reviews" "
Rating 8 - Good. 348 out of 922 reviews" "
Rating 6 - Okay. 181 out of 922 reviews" "
Rating 4 - Poor. 77 out of 922 reviews" "
Rating 2 - Terrible. 40 out of 922 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

David

All good
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff. Very accommodating and welcoming. Would definitely recommend the Ibis Styles for your stay.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, nothing to dislike
Stayed 1 night in Apr 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Clean and convenient.
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful management and staff. Comfortable well appointed room. Good location. Thangool
Stayed 2 nights in Feb 2024

6/10 Okay

Kate

Traveled with family
Liked: Cleanliness, staff & service
Great beds. Served our purpose of wanting 3 double rooms. It was clean and staff polite and friendly. Downs, it smells weird and not go weird. We faced Tay street it’s noisy as hell. Very little sleep. Broken taped window. Just fix it! Multiple other small slightly annoying issues. We looked on the bright side of great location and great beds and great size bedrooms. Doubt we will be returning
Stayed 3 nights in Jan 2024

4/10 Poor

Darryl

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Advertised that had airconditioning in room, totally false, had a free standing unit that didn't distribute cool air, absolute junk. We weren't told until we arrived that if we wanted to park in the hotel car park it would cost another $10.00 per night, and absolute rip off!. The access from the car park into the hotel is a maze of doors and requires you to travel through the service area of the hotel. The room windows were cracked and thr frames were rusty, windows had wire mesh imbeded in them, similar to a jail cell. We wouldn't stay in this hotel again.
Stayed 3 nights in Jan 2024

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, staff was awesome, location was great, Throughly recommend.
Stayed 1 night in Jan 2024

6/10 Okay

Kate

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Really basic accomodation but it’s fair for what you pay
Stayed 1 night in Jan 2024

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and polite. The location is near to a number of pubs and cafes and a mall with a movie theater. It's very accessible, right on the main street but not noisy. And if you're going to Bluff to catch the ferry to Stewart Island it's only 28km!
Stayed 2 nights in Jan 2024

8/10 Good

Isikeli

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
view of the city ,clean and tidy ,plus very quiet
Stayed 1 night in Dec 2023

4/10 Poor

Olivia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They are renovating, but rooms should be checked before use. Missing towels, bins on tables, toilet bush on toilet, towel in sink, hair in sink and on towel. Add that to no parking and I was not impressed. The shared kitchen is a bit of a joke - spoit for choice - 3 hobs with 4 switches to turn them on, 2 ovens with 4 switches. Which of the 12 hot plates will you use with the 2 burnt saucepans provided? Which oven will you put the 1 oven tray in?
Stayed 1 night in Dec 2023

10/10 Excellent

Jo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tony

Liked: Staff & service
Disliked: Cleanliness
Kitchen floor was sticky with dirt. There was a condom behind the window curtain. Quite noisy to midnight with nightclub just down the road.
Stayed 1 night in Dec 2023

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff upon check-in, quiet room with a comfortable bed
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The window was broken with tape over it. The other windows did not shut. I had to use cardboard to shut them.the room was very smelly. Do not stay there
Stayed 1 night in Nov 2023

6/10 Okay

Tracey

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Standard motel room, don’t remember any problems
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities
Shower fixture was broken but made to look like it wasn’t so broke again as soon as you touched it, otherwise well equipped rooms in a good location for Invercargill central, staff were lovely and room was really clean
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

K d

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Would have been great with curtains
It was much better than I expected except the room was missing a curtain which made it very hard to sleep. Would have given it 5/5 but theres not much use in a hotel if you cant sleep there. 3/5
Stayed 1 night in Sep 2023
Response from Anu on Oct 4, 2023
Kia Ora K d,Thank you for sharing your feedback with us. We appreciate your kind words about your overall experience. We apologize for the inconvenience caused by the missing curtain, and we'll address this issue promptly to ensure a more comfortable stay for our future guests. Your input helps us improve, and we hope to welcome you back for a 5/5 experience on your next visit.Warm regards,Anuradha Gamage,Operations Manager.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Anu on Oct 4, 2023
Kia Ora Chris,Thank you for your excellent feedback about your recent stay at Ibis Styles Hotel. We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.Best regards,Anuradha Gamage,Operations Manager

2/10 Terrible

Karl

Stayed 1 night in Sep 2023

6/10 Okay

Gary

Disliked: Cleanliness, property conditions & facilities
Didnt expect a student flat to amsquerafe as a hotel. Shouldnt book people into street facing non double glazed rooms on friday nights qoth noisy hoons cruising the streets to midnight in loud cars.
Stayed 1 night in Sep 2023
Response from Anu on Oct 4, 2023
Kia Ora Gary,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take your comments seriously and will strive to improve our room allocation process to ensure a more peaceful stay for our guests. Your input helps us enhance our guest experience.Sincerely,Anuradha Gamage,Operations Manager.

10/10 Excellent

Mary-Elizabeth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking we read some terrible reviews so we were very impressed when we got there. Alright, it’s not a 5 star hotel, but it was clean, had a kitchenette and good bedding
Stayed 1 night in Sep 2023
Response from Anu on Sep 7, 2023
Kia Ora Mary,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that your stay at Ibis Hotel Invercargill exceeded your expectations.We understand that reviews can sometimes be concerning, but we are committed to providing a clean and comfortable environment for our guests. It's great to hear that you found our rooms to be clean, well-equipped with a kitchenette, and that you had a comfortable night's sleep with our bedding.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. Once again, thank you for choosing Ibis Hotel Invercargill for your stay. We look forward to hosting you again.Warm regards,Anuradha GamageOperations Manager Ibis Hotel Invercargill

2/10 Terrible

Ross

Stayed 1 night in Aug 2023

8/10 Good

Justina

Liked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

susan

Traveled with family
Car parking on main street not safe.
Stayed 2 nights in Jul 2023
Response from Anu on Aug 17, 2023
Kia Ora Susan,Thank you for sharing your feedback with us. We truly value your concerns about the safety of parking on the main street. We want to assure you that we do have a secure car park on-site for our guests' convenience and safety. Your comfort and security are of utmost importance to us, and we appreciate your input. We hope to have the opportunity to welcome you back to Ibis Hotel Invercargill in the future. Best regards, Anuradha Gamage Hotel Operations Manager.

2/10 Terrible

Tanya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front reception lady, was so rude, not helpful, didn’t even bother to get off her chair. The room 2 bedroom apartment, was run down, dirty chairs, drapes falling down, not even a toaster in the room. Would not recommend this place to anyone. The worst place we have ever stayed.
Stayed 1 night in Jul 2023
Response from Team Ibis on Jul 20, 2023
Dear Guest, Thank you for your review. We regret that we were unable to meet your standards and expectations, we'll surely address your complaints.

4/10 Poor

Annanda

Business traveler
Disliked: Cleanliness, property conditions & facilities
Bad smell, untidy and not as advertised
Response from Team Ibis on Jul 19, 2023
Dear Annanda, Thank you for your feedback. We are sorry to see that you had a very dissatisfactory stay with us, will discuss this situation with the staff.

10/10 Excellent

Will

Stayed 1 night in Jun 2023
Response from Team Ibis on Jul 19, 2023
Dear Will, Thank you very much for your review, we are so glad to see that we met your expectations. Please choose again to stay with us.

6/10 Okay

Bruce Ming, Fremont

Traveled with partner
The parking spot for a SUV is way too small. This hotel doesn't provide tissue box or tissue paper so we have to use toilet paper as tissue.
Stayed 1 night in May 2023
Response from Ayano on May 16, 2023
Dear Bruce Ming, Thank you for your candid review. We regret that we were unable to meet your standards and expectations. We'll surely address your complaints.

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Plenty or room to spread out. Good security to rooms. Convenient to dining and shopping.
Stayed 5 nights in Apr 2023
Response from Ayano on Apr 28, 2023
Dear Bryan, Thank you very much for your feedback. We are so glad to hear that we met your expectations. Please choose again to stay with us.

10/10 Excellent

Grant

Stayed 1 night in Apr 2023

2/10 Terrible

KATHRYN

Disliked: Property conditions & facilities
The cleaning girls are amazing and friendly how ever the person (kate)on reception was not helpfull at all just wanted our money never saw her smile once put my sister and her partner in the smallest room in the hotel so i swapped with them they are in their 70 s fan in bathroom was not working asked for a mattress topper there was none over all very disappointed will not go back certainly would not recommend
Stayed 7 nights in Mar 2023
Response from Ayano on Apr 28, 2023
Dear KATHRYN, Thank you for your feedback. We are sorry to see that you had a very dissatisfactory stay with us. We will take your comments up and discuss this situation with the staff and management. We also apologize about our staff on reception, we will surely investigate this.

6/10 Okay

Justine

Traveled with partner
Liked: Cleanliness, staff & service
I wasnt a fan of the Tv in the lounge area and not in the bedroom. Had no remote for the tv so had to ring down for one...twice! First remote was a different brand and not compatible with the tv in our room. The shower was tiny and the shower head etc fell apart when trying to adjust it..we were able to fix it up but most likely do it again as the screws were into nothing. Parking for one night not offered so told to park on street..possibility of getting a parking ticket. Plus though was the bed was so comfortable best yet!
Stayed 1 night in Mar 2023
Response from Ayano on Apr 28, 2023
Dear Justine, Thank you for your candid review. We regret that we were unable to meet your standards and expectations. We have duly taken note of all your complaints and will surely address them and ensure that it will be fixed. We hope you choose to stay with us one more time so that we have an opportunity to make it up to you. If you come again, we'll try our utmost to serve you better.

4/10 Poor

MAREE

Stayed 1 night in Mar 2023
Response from IBIS STYLE TEAM on May 2, 2023
Hi Maree,Thanks for choosing to stay with us and sorry for inconvenience caused, we will try our best next if opportunity is given to make your stay comfortable.Regards

4/10 Poor

MAREE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the room needed maintenance, and a week later on arrival, room not ready hadnt been serviced at all that morning
Stayed 1 night in Mar 2023
Response from Ayano on Apr 23, 2023
Dear MAREE, Thank you for your feedback. We are sorry to see you were disappointed with your stay with us, we do not like any of our guest felling this way. We will discuss this situation with the staff.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Antonie

Stayed 2 nights in Jan 2023

6/10 Okay

Maria

Traveled with family and small children
Liked: Cleanliness
We were disappointed with this property. The reception staff werent very friendly, very limited kitchen stuff, half a roll of toilet paper. Seems its more set up for those that live on site permanently or more for students than travellers. Out of the 6 different properties we have stayed in this trip this was the worst.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Great customer service. Well accommodated even though our booking hadn't got through to them and we had confirmation. Thank you for being so amazing. Definitely will stay again.
Stayed 1 night in Jan 2023

6/10 Okay

Shellby

Stayed 1 night in Jan 2023

8/10 Good

Selma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay but the constructions around was too noisy

8/10 Good

Coral

Stayed 4 nights in Dec 2022

4/10 Poor

Alexander

Disliked: Amenities, property conditions & facilities

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Never again
The hotel was clean on the first night until someone drinking threw up in the lift and on the floor on the first level. This remaind until checkout on Sunday. Noisy drunks came in both nights but as there is nobody on duty, there was a lot of noise in the early hours.
Stayed 2 nights in Dec 2022

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Cleatis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient. Some staff not very friendly
Stayed 3 nights in Oct 2022
Response from Ibis Styles Invercargill on Oct 19, 2022
Dear Cleatis, Thank you for your feedback, I am please to se you enjoyed your sty with us, but do apologize that you found some staff to be unfriendly.